Category: Shel’s Personal Life

By Posted on Posted in Branding, General Commentary, Innovation, Marketing Techniques and Philosophies, Politics, Psychology, Shel's Personal Life Tagged with , , , ,

In yesterday’s post, “Does Making Decisions Lower Our Math Skills?” I looked at Paul Petrone’s article, “The Genius of Wearing the Same Outfit Every Day.” He describes why President Barack Obama (to simplify his day) and Steve Jobs (to brand himself) wear similar outfits day after day. Yesterday, I looked at the part of Petrone’s article that supported Obama’s reasoning, claiming that too many decisions weaken our brains. I took issue with that, as you’ll see if you click through.

But I’m basically in agreement with the other part of Petrone’s article: there can indeed be solid branding reasons behind keeping a wardrobe choice to a bunch of identical black turtlenecks, as Jobs did. For jobs, the black turtleneck made a lot of sense, for several reasons:

  • It’s sleek and modern looking, like Apple’s product line (at least if you stay trim, as Jobs did)
  • It reinforces the “think different” culture at Apple, a company that has built its brand from the beginning on not being the corporate-zombie persona that wears conventional business attire and buys conventional (IBM) computers; the very first Macintosh ad said, “you’ll see why 1984 won’t be like ‘1984.’”

So now, let me jump into uncharted (and maybe shark-infested) waters: let’s look at President Obama’s wardrobe choice from a branding perspective. And let’s start by looking at the wardrobe choices of his own bed partner, First Lady Michelle Obama.

Michelle’s fashion choices for formal occasions are quite dramatic. Typically her outfits combine three elements: they’re bold, elegant, and surprising. She’s the most fashionista First Lady I can remember, surpassing even Jacqueline Kennedy.

Her husband Barack Obama, however, tends to dress “safe,” in conservative dark suits. When he wore a sharp-looking tan suit, he was heavily criticized—but I thought it was a good move, though years too late. (In fairness—the commentator who started it all said he didn’t care that the suit was tan, but he didn’t think it fit properly.) Still, in typical Barack Obama fashion, he retreated with his actions and went back to his power suits.

The problem is, those “safe” dark suits are at odds with the brand of his 2008 campaign: “change.” The boldness of his rhetoric wasn’t matched by the drab sameness of his attire.

I empathize with him. I don’t spend a lot of energy thinking about the clothes I wear, and I usually dress for comfort. I’m not particularly comfortable in suits and abhor neckties. But I do wonder—and here’s the big heresy:

Would President Barack Obama have had an easier time pushing an agenda of “change” if he had dressed the part?

If, starting on the campaign trail in 2007, he had emphasized Michelle Obama’s three wardrobe attributes of boldness, elegance, and surprise, would he have been better able to marshall support for his initiatives? Is the conformist wardrobe secretly saying “I’m not serious about change”?

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By Posted on Posted in Business Ethics, Business-general, General Commentary, Marketing Techniques and Philosophies, privacy, Shel's Personal Life, Transparency vs. Secrecy Tagged with , , ,

How many times will they try to beat us into submission before they see it doesn’t work?

It’s bad enough that I have to delete some 200 spams a day from my email inboxes…that I get at least 10 junk calls every week from robots, and another 5 or so from poorly trained humans…that I have to spend my precious time flushing spams out of the moderation queues on my WordPress sites.

It is absolutely unacceptable that today, not only did I get two bounce messages from Russia for emails I never sent, I actually got a robocall (about lowering my credit card rate) that showed up with my own name and number on caller ID!

I was among the first to sign up for the do-not-call list. I moderate my website comments, so no junk gets through. And I value my reputation to the point where if I could figure out how to track and report these scum who are trashing my good name pretending to be me, I would make things very ugly for them.

Attention spammers: if you think I will *ever* do business with someone who not only forces unwanted (and often-deceptive) intrusions on me, but actually forges my name to the attempt, you are sorely mistaken. To paraphrase Phil Ochs, “Stupid spammer, find another planet to be part of!” And in the meantime, at least get me OFF your list!

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By Posted on Posted in Abundance and Prosperity, Energy & Sustainability, Environment, Green Living/Green Lifestyles, localism/locavore, Shel's Personal Life Tagged with , , , ,

Maybe my family’s organic garden (and my neighborhood) is a microcosm of the changes in the world ;-). We normally stop getting zucchini by the end of July. Last year, it went halfway through August. And this year, the one surviving plant finally died today, and I harvested the last two very tiny zukes on October 7. The season was approximately five weeks longer than usual,even though hey like hot weather and we pretty much didn’t have any.

Tomatoes, on the other hand, are normally extremely prolific until the first killing frost, usually very late in October. This year, the season peaked in early August, and even at its peak, we had far fewer than usual. I did manage to put a few pints of sauce in the freezer, and a few jars of dried tomatoes in the pantry, but the abundance that normally covers our entire counter never materialized—and the tomatoes had pretty much gone away by September 1, producing only one or two not-so-big tomatoes (many of them bloghted) and a handful of cherry tomatoes every few days since then. Normally, our six plants produce two or three dozen every day this time of year.

Our berry bushes were odd this year, too. The one blueberry plant gave one to two pints a day for about ten days, but one of our raspberry plants produced next to nothing, and the other a fairly paltry amount. On the very best day,I got half a pint. Ditto our blackberry bush. Normally,I’m able to put several pints by. This year, I managed to gather together and freeze a single half-pint of mixed blackberries and raspberries in July; we ate the rest as it came in, and it wasn’t much. But the bigger raspberry plant actually produced about eight very tasty fruits in September, a time when we’ve never gotten berries from it before.

Our celery was severely stunted, only about six inches high and mostly leaves, on very thin stalks. In the past, we’ve had celery that looked as good as supermarket varieties. We grew potatoes for the first time, and they came out great.

Nobody cultivates them, but I like to go gather Russian olives this time of year. I went to one of the two groves I know and found a total of one berry from several dozen plants. Fortunately, I know another grove, which was its usual prolific self.

Farmer neighbors who grow winter squash did not get a crop this year. Neither did several of the local apple farmers.

In short, not-normal is the new normal in the garden. Do you think, just maybe, global climate change has something to do with it?

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By Posted on Posted in Business Ethics, censorship, Corporate Social Responsibility, Demographics/Psychographics, Diversity, language, Marketing Trends/News, poverty, privacy, Protests and Crackdowns, Shel's Personal Life, Social and Economic Justice Tagged with , , ,

Very interesting post on Business Week: “Can Small Businesses Start a Gay Rights Movement in Mississippi?”

I totally support nondiscrimination in any public accommodation or retail setting—and I’m delighted to see the “We don’t discriminate. If you’re buying, we’re selling” campaign in Mississippi. But at the risk of alienating some of my friends, l think service businesses–especially values-based ones—are a different case. Before you jump all over me—read the language I send to new prospects for my marketing and consulting services:

Please note that I reserve the right to reject a project if I feel I’m not the right person for it. This would include projects that in my opinion promote racism, homophobia, bigotry or violence–or that promote the tobacco, nuclear power, or weapons industries–or if I do not feel the product is of high enough quality that I can get enthusiastic about it.

Notice that this language doesn’t discriminate against a person or class of people–but it certainly does discriminate against a set of beliefs.

Now, if I reserve that privilege for myself, how can I possibly justify withholding it from someone else who runs a service business and has different values than mine?

Also, there’s a provider quality issue. If I were forced to write a piece of marketing copy for a product whose values I despised, I would do a terrible job. Even if I consciously tried to do my best, it would come out shoddy and insincere, because I wouldn’t believe in what I was promoting. By the same token, I can’t imagine why a same-sex couple would WANT to hire a homophobic wedding photographer (one of the examples cited in the article); the pictures will be terrible.

If you’re renting a room, buying a sandwich, riding a bus, patronizing a theme park…yes, you should have the right to be served. But if a service provider is being asked to use specialized skills to support a cause that service provider finds morally repugnant, I’m not at all sure we should coerce that behavior.

Please comment below. I’d love to get some good dialog going on this.

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By Posted on Posted in Business Ethics, language, Shel's Personal Life, travel Tagged with , , , , , , , ,

mosque-sunset-jeddahStaying in the Embassy Suites in Kissimmee, Florida. Inside the usual Guest Services manual, I found this remarkable document (spacing and centering in original):

To Our Guests

In ancient times there was a prayer for

“The Stranger within our gates”
Because this hotel is a human institution to serve people, and not solely a money making organization, we hope that God will grant you peace and rest while you are under our roof.
May this room ad hotel be your “second” home.
May those you love be near you in thoughts and dreams.
Even though we may not et to know you, we hope that you will be comfortable and happy as if you were in your own home.

May the business that brought you our way prosper.
May every call you make and every message you receive add to your joy.
When you leave, may your journey be safe.

We are all travelers. From “birth till death” we travel between the eternities.
May these days be pleasant to you, profitable for society, helpful for those you meet, and a joy to those who know and love you best.

Wow!

As both a frequent traveler and a professional marketer who focuses a lot on values-based businesses—green and ethical ones, specifically—I invite you to walk with me as I analyze this document a bit.

  1. This says to me: here’s a business willing to take a risk and say what they stand for. They’re willing to alienate the militant atheists and say that God is important not only to them personally, but also to the way they run their business.
  2. They did it in a way that was very inclusive. Most of the time, when I come across religious messages in the US heartland, they tend to be specifically Christian. I’m a non-Christian who was raised an Orthodox Jew until age 10. I consider myself fairly spiritual but not very religious. I’m often turned off by religious messages that assume my Christianity (or, for that matter, assume I’m Muslim, Buddhist, Jewish, whatever). There was nothing in this message embracing any particular religious tradition. If you accept the idea of God (and not everyone does, of course), there’s only welcome here, not exclusion.
  3. The content of the message is wonderfully positive. It’s about peace, prosperity, safe travels, and joy. How could I not feel better about a business that takes the time to draft a document conveying these various blessings in my direction?
  4. Never be your own editor. OK, not many people are such grammar nuts that they’ll notice the language flaws—but what if they host a convention of English teachers? I’m actually here with a conference of people who teach business communication, and I’m betting a high percentage of those attenders who saw the message will pick it apart for its sloppy writing. It’s so easy to avoid the problem in the first place.
  5. Most importantly, being greeted by this message sets a tone for all my interactions with the hotel. I’m going in to any conversation with the attitude that they care about me. This perception is reinforced by the very helpful nature of every staffer I’ve dealt with so far (even before I opened the services notebook and saw the memo)—and would, of course, be destroyed if their personnel were rude, etc. But it certainly creates a good flow of positive energy.
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By Posted on Posted in Business-general, Customer Service as Marketing, General Commentary, localism/locavore, Networking, People Helping People, Shel's Personal Life Tagged with , , ,

Thursday was full of extremes, with both positive and negative encounters.

On the positive side, I had two amazing one-to-one meetings: with the former mayor of a nearby town who just took a job with a green energy company, and then a few minutes later, with a life coach friend of mine. With both, we each brainstormed marketing ideas and helpful contacts for the other.

Then, a brief call with my own coach, Oshana Himot, who continues to amaze me with her sheer brilliance. My business is engaged in a major shift toward much deeper work, and she can take much of the credit. And finally, a Chamber mixer where I managed to have several substantive conversations. I was introduced to a gentleman I didn’t know who’s partnering with an organic farmer friend of mine to make tortillas using local corn. As a local food advocate, marketer, and foodie, I’m eager to help him succeed. Then was my friend who runs the local TV station, on his capital campaign and new building they’re going to construct. I offered him a resource about building deeply green, and he, out of the blue, offered to shoot a promo for me. And finally, a woman in my own town who will bring a much-needed progressive and articulate voice to the Selectboard.

But on the same day, I had three encounters with enormous stupidity.

1. We’d been contacted by a charity some time back to see if we had any goods to donate. We did indeed, and in the intervening two weeks, we’ve filled three large boxes with books and a huge trash bag of clothes. Originally, we were going to put all this in front of the garage for pickup, so we wouldn’t have to wait around. They’re not allowed to actually open the door. But since that was set up, it’s snowed several times and our garage is completely blocked off. So I called to explain that the crew would have to ring our bell, since we couldn’t put things out by the garage and we didn’t want to ruin it all by putting it right in the snow. And then I asked for a two-hour window for the pickup, so we could be sure to be here. No can do, she told me; they’ll be there any time between 8 a.m. and 6 p.m. I told her that I wasn’t going to be stuck in my house all Saturday waiting for them. Finally, after about ten minutes of back and forth, she gave me a phone number to call Saturday morning where they’d be able to narrow it down at least a little. Not exactly customer service heroism—especially considering WE’re doing THEM a favor by donating goods.

2. Between my two morning meetings, I had to walk in a busy, narrow street in the central business district of a nearby village, because one gas station owner hadn’t shoveled his side walk. I poked my head in the office and mentioned the problem. The owner growled, “It hasn’t been 24 hours.” Yet every other property owner had managed to clear the sidewalk, Guess where I’m never buying gas again as long as I live (and yes, I have been a customer there, in the past).

3. My wife and I were the only customers in a restaurant except for one person picking up a takeout order, for about 40 minutes. Just as we were about to leave, a woman showed up prepared to make a large takeout order. It was 10 minutes to 8 and they sent her away, saying they were closed. It probably would have delayed their 8 pm closing by 10 or 15 minutes and more than doubled their take for the hour. (The owner was not present). And it would have kept that customer coming back.

In all three cases, all I could do was scratch my head in amazement. I will not beat you over the head with the obvious customer service lessons from these three encounters with stupidity. Unlike the three perpetrators, you’re smart enough to figure it out.

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By Posted on Posted in Activism, Democracy, Eco-friendly, Environment, Green Living/Green Lifestyles, Peace and War, People Helping People, Politics, Shel's Personal Life Tagged with , , , , , ,

To lose Pete Seeger so soon after Nelson Mandela–two great champions of justice and democracy! If you want to know the true definition of an American Patriot, it’s spelled P-e-t-e  S-e-e-g-e-r. Not only was he an extremely talented musician and a devoted rabble-rouser on a host of social, labor, and especially environmental causes–for which he suffered greatly in the 1950s and ’60s–and not only can he claim a major role in cleaning up the Hudson River and co-founding the amazing Clearwater sloop and organization and folk festival…he was one of the most humble people I’ve ever met.

I used to see Pete Seeger at the Clearwater Revival, wearing a volunteer shirt and picking up trash. I got to bang a few nails with him once as he was building the Woody Guthrie (one of I think three small boats he built along with the Clearwater and the Sojourner Truth). And I interviewed at least once, saw him perform dozens of times live and numerous more on TV–growing up as a public television kid in New York City, where once the blacklist was lifted, he was frequently found on Channel 13–and hung out with him at some People’s Music Network conferences. He helped start PMN, started Sing Out! magazine, the Newport Folk Festival, a bunch of environmental and peace organizations, and many other ventures for the public good.

His 1963 Carnegie Hall concert is one of the 10 albums I’d absolutely insist on having if I were stranded on a desert island with one CD holder. Among other things, it contains the best of his dozen or so recordings of Wimoweh, long before that other group made it a top-40 hit. I own many other of his records, but that one is a standout.

 

And Pete walked his talk. Though he could certainly have afforded much grander housing, he lived for the last many decades in a small cabin outside Beacon, New York, on his beloved Hudson River, heating with wood he chopped himself. Though he could have gotten all wrapped up in ego, he spent his entire life championing newer musicians. He helped bring Bob Dylan and Tom Paxton to the world’s attention, as well as later songwriters like Dar Williams and many others.

Pete was one of three amazing lifelong activists born in the spring of 1919 who I knew personally. Miriam Leader (not much known outside of her various home communities) passed about a year ago. And Frances Crowe continues her active work for peace, justice, and the environment. The world is richer because these three people with giant hearts walked its ground. Goodbye, Pete, and thanks for all you’ve done to make my life richer. You’re probably already starting to organize amongst the angels ;-).

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By Posted on Posted in Abundance and Prosperity, Diversity, Eco-friendly, Environment, Frugality/Frugal Fun, Green Living/Green Lifestyles, People Helping People, Shel's Personal Life, travel Tagged with , , , , , ,

One of the books I’m currently reading is Charles Eisenstein’s Sacred Economics—which makes many fascinating points about the interplay of money, attitudes, and relationships. (I’ll be reviewing it in my March newsletter; if you don’t already subscribe, please do so in the upper-right corner of this page.)

Early in the book, he talks about the gift economy, and the difference between reciprocal giving and circular giving. Reciprocal giving is closer to barter than to a true gift economy: you give something to someone, and that person reciprocates either right then, or at some future time. Until the gift is “redeemed” by the second gift, it creates a sense of obligation—kind of like what the Millionaire Mindset types call the Law of Reciprocity.

But circular giving is a completely different framework. You give something to someone, either because that person needs something you have or simply because you want to give a gift. That person will make gifts to other people who they can help. You may or may not be among the recipients. But when you have a need, someone will step forward and enable it. It’s more Karmic.

I’d never really thought about the distinction before, but I realize I’ve lived the parts of my life that are in the gift economy on the circular model. A great example (among many) is homestays. We’ve been members of the international homestay network Servas for more than 30 years, and Couchsurfing since 2009 (Note: Servas link is to the United States site, as the International is down at the moment). People stay at our house. We stay in private homes when we travel. No money changes hands. When we travel, we usually bring a small gift: a bottle of wine, a loaf of good bread, a copy of one of our books—but this is something we choose to do and is not required by either organization. Some of our guests bring gifts, some don’t.

This is not just about saving money, though that’s certainly a factor. It’s about having a visit in a place where you didn’t know anybody. Having a human connection in a private home, instead of an impersonal hotel room interchangeable with others all over the world. It’s about going someplace as a traveler and a visitor, not as a tourist—experiencing a place, if just for a couple of days,  through the eyes of people who live there. Eating their food staying in their neighborhood, playing with their kids or pets, listening to their music.

It’s very rare that our homestays are reciprocal. I think there have been about five people in all these years where first one of us visited, and then the other return the visit—and the motivation in those cases was not “you owe me,” but “we enjoyed you so much, we’d like to see you again.” It’s actually very common for people who visit us to invite us to visit them,and vice versa. If we ever make it to Berlin, we already have half a dozen families who’d be delighted to host us and see us again.

And this goes back to Eisenstein; he makes the point that money not only commoditizes goods and services (and drives uniformity over craftsmanship)—but also commoditizes relationships. We build relationships with many of the people we meet through these homestay networks. We’re on each other’s Facebook friend lists or e-mail humor or political alert lists, we send copies of our annual letter, we stay in touch if we return to those locations. In short, we’re gaining friendships—not with everyone, but with the ones where the chemistry is good, and that’s most of them.

Even in the most hospitable Bed & Breakfast, with the most delightful innkeepers, this doesn’t happen; money creates a different dynamic.

And circular gift economies are only one facet of the evolving economy. I could do another whole post on paid shared-resource economies like Zipcar and Airbnb. And one thing all of you should consider is how much more eco-friendly these are than everyone buying their own car, their own lawnmower, etc.

I haven’t gotten to the part of Sacred Economics where Eisenstein lays out his ideas for money economies that don’t devalue and dehumanize. I’m looking forward to it, and might write again here when I see what he has to say about that.

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By Posted on Posted in Abundance and Prosperity, Environment, Green Living/Green Lifestyles, Shel's Personal Life Tagged with , , , , , , , , , , , , ,

The concept of cellular memory was made very real and personal to me today, in the woods.

Yesterday, it happened that I chose a very icy location for my daily hike, slipped several times, fell twice, and banged myself in a few places. I even iced one of the spots when I got home. Those areas were still a bit sore for a couple of hours but were OK by the evening.

Today, I went to different nearby woods, free of ice, just a thin and not-very-slippery coating of snow. And as soon as I got out of the car, two of the spots I banged yesterday—below my left knee and above my right wrist—started to hurt! They’d felt fine all day.

I am convinced they “remembered” that the snowy woods had caused pain the day before.

Even more remarkable: once they “realized” that the conditions were, in fact, different, the pain subsided quickly. Within about three minutes, my leg was no longer hurting. Another couple of minutes and my arm felt fine too.

If I’m reading the signals correctly, the implications are that any body part not only has a memory, but has emotions and even thought.

Since the mid-1970s, I’ve paid at least some attention to the way bodies react to stress. I’ve explored a number of modalities, from Re-evaluation Counseling (all about releasing rapped emotions that often manifest as tension) to rolfing to yoga to Network Chiropractic to Alexander Technique (and several others). And I’ve explored uncountable numbers of audios, books, and articles about our ability co influence our own fate and to manifest what we desire–often called the Law of Attraction (LoA). Many of these work on releasing stored tension in the body that stems at least in part from emotional distress.  Thus, my discovery today actually makes a good deal of sense to me. (And by the way, I have been enormously helped by the Alexander work, which I’ve done steadily since around 2005,  with a very skilled practitioner, Ruth Rootberg of Amherst, MA. Any Western Massachusetts people reading this might want to try her out.)

While I recognize that this may seem off-topic or too “woo-woo” for this blog, I’ll put out the idea that it’s actually very, very relevant. Changing oneself is key to changing the world. Understanding how much power we have to shape our own destiny helps us create the planet we’d like to live on—and looking at cellular memory might be a part of that. If we can have Prosperity Consciousness or an abundance mindset, can’t we also teach our bodies to de-stress?

Have you had any experience with this sort of cellular memory? Please share by posting a comment.

 

 

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By Posted on Posted in Events, General Commentary, localism/locavore, Shel's Personal Life, Social and Economic Justice Tagged with , , ,

I choose not to participate in the always-crowded and frequently violent orgy of consumerism called Black Friday. I do my best to shop locally most of the time, I don’t like crowed craziness, and I know Black Friday is not really a help to local small businesses that can’t afford to deep-discount.

There’s an alternative celebration on the day after US Thanksgiving that resonates more with me: Buy Nothing Day: 24 hours without any purchasing activity. I can’t always do it; sometimes the gas tank is empty or I’m flying home from Thanksgiving in another part of the country. But this year, I see no reason to spend any money today.

Wikipedia has a nice page on the history of Buy Nothing Day and some creative incarnations of anti-consumerism.

Meanwhile, society at large is going in the opposite direction. I was really hoping that the big-box store openings would be a flop. Unfortunately, there were big crowds leaving their families to chase down bargains. This, I see as a blow against workers’ rights. I very much doubt that all the employees working yesterday were volunteering to work on a holiday. In fact, there are demonstrations at Walmarts all over the country today, protesting this encroachment on workers’ family time. In my area of Western Massachusetts, it’ll be 3 p.m. at the Walmart in Hadley.

 

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