Category: Marketing Techniques and Philosophies

By Posted on Posted in Activism, Advertising, Business Ethics, Consumer Issues, Democracy, Ethics in Government, Ethics: General, General Commentary, language, Marketing Techniques and Philosophies, Media Ethics, Politics, propaganda, Protests and Crackdowns, Psychology, Social and Economic Justice, Transparency vs. Secrecy Tagged with , , , , , ,

In Part 1 of this post, I shared a video of a dolphin rescuing a dog, asked whether you thought it was real or fake, and then told you my answer, with seven reasons why. If you missed it, please click on this paragraph to read it.

Why This Matters: A Metaphor for Something Much Deeper

Why am I going on about this? Why does it matter? Isn’t it just some people having fun making a feel-good film?

Answer: I do marketing and strategic profitability consulting for green and social change organizations, as well as for authors and publishers–and I’m also a lifelong activist. This combination of activism and marketing gives me another set of lenses to filter things, as well as a magnificent toolkit to make the world better. My activism also brings a strong sense of ethics into the marketing side.

Both as a marketer and an activist, I pay careful attention to how we motivate people to take action–to the psychology of messaging, One category for this post is psychology; click on that category to get posts going back many years. I worry deeply about our tendency as a society to crowd out facts with emotions. (I also worry about another tendency, to crowd out emotions with facts, but that’s a different post.)

And this is an example of crowding out facts with emotion. While this particular instance is innocuous as far as I can tell, we see examples of overreach on both the left and right, and they work to push us apart from each other, talk at each other instead of seeking common ground, and push real solutions farther and farther out of reach.

My inbox is full of scare-tactic emails from progressive, environmental, or Democratic Party organizations. Because I’m in the biz and understand what they’re doing, I leave most of them unopened. I just searched my unread emails for subject lines that contain the word “Breaking” and came with hundreds, including this one from a group called Win Without War:

Subject: Breaking: Trump ordered tanks in D.C.

From this subject line, you’d expect some horror story about peaceful protestors facing American military might. It could happen. It has happened in the past–for example, the 1970 Kent State massacre that left four Vietnam War protesters dead and nine more injured by Ohio National Guard  soldiers’ bullets. (The shootings at Jackson State College in Mississippi 11 days later were committed by police, not soldiers.) And protestors in countries with totalitarian governments have often faced tanks; if you want to see courage, watch the video of a man stopping tanks with only a flag, in Beijing’s Tiananmen Square in 1989–WOW!)

An unarmed man with a small flag stops four Chinese tanks in Tiannanmen Square, Beijing,
An unarmed man with a small flag stops four Chinese tanks in Tiannanmen Square, Beijing,

It’s a clear attempt to generate hysteria, to have people perceiving tanks in the streets with their guns pointed at dissenters.

Only in the body of the email do we find out what’s really going on:

Shel —

Last night, the Washington Post broke the story that Donald Trump has ordered a giant military parade with tanks, guns, and troops taking over the streets of our nation’s capital. [1] This is the kind of parade that dictators around the world use to intimidate their enemies and, more importantly, their own citizens.

This is what authoritarian dictatorships look like.

But Trump can’t change the fact that we still live in a democracy — which means Washington, D.C.’s local government gets to have a say before Donald Trump’s tanks roll down its streets.

Note the use of mail merge software to appear personal. Does that really fool anybody anymore? But OK, even when you know it’s a mail merge, it still generates at least a small warm fuzzy.

More importantly, note that the actual content is totally different from the expectation in the headline. We can argue the foolishness of Trump wanting a military parade (I think it’s foolish, and an expensive attempt to stroke his ego)–but in no way is this the same as attacking demonstrators in the streets of Washington, DC.

The right wing is at least as bad. I don’t subscribe to their e-blasts, but I found this juicy example (with an introduction and then a rebuttal by the site hosting this post) in about ten seconds of searching.

And then there are DT’s own Tweets, news conferences, and speeches, both during the campaign and since he took the oath to uphold the constitution as President of the United States (an oath he has been in violation of every single day of his term). They are full of lies, misrepresentations, name-calling, bullying, and fear-mongering. They are hate speech. I will not give them legitimacy by quoting them here; they’re easy enough to find.

As a country, we are better than this..

How You Can “Vaccinate” Yourself Against Sensationalist Fear-mongering

Before sharing any news story or meme, run through a series of questions to help you identify if it’s real.And if it passes that test, pop on rumor-checking site Snopes and check its status. For that matter, go through a similar questions for advertising claims.

The questions will vary by the situation. Here are a few to get you started:

  • Does the post link to documentation? Are most of the linked sites reputable? If they advance a specific agenda, does the post disclose this? (Note that THIS post links to several reputable sites, including NPR, New York Times, history.com, Wikipedia, Youtube, Google, CNN, Snopes, and my own goingbeyondsustainability.com and greenandprofitable.com. Yes, I am aware of the issues in using Wikipedia or Youtube as the only source. I am also aware that Google gives them a tremendous amount of “link juice” because on the whole, they are considered authoritative. For both those citations, I had plenty of documentation from major news sites.) Strong documentation linking to known and respected sources is a sign to take the post seriously.
  • Does the post name-drop without specifics? See how the Win Without War letter mentions the Washington Post but leaves out the link? Remember that ancient email hoax citing longtime NPR reporter Nina Totenberg? Name-dropping to buy unsusbstantiated respect is not a good sign.
  • Are the language and tone calm and rational, or screaming and sensationalist or even salacious?
  • Is the post attributed? Can you easily contact the creator?
  • And last but far from least, the most important question: Who benefits from the post’s point of view ? What are their relationships to the post’s creator? (Hello, Russian trollbots!). Don’t just follow the money. Follow the power dynamics, too.

I could go on but you get the idea. Please share your reactions in the comments.

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By Posted on Posted in Branding, Business Ethics, Consumer Issues, Democracy, General Commentary, language, Marketing Techniques and Philosophies, Psychology, Transparency vs. Secrecy Tagged with , , ,

Guest post by Tamsen Webster

M&Ms, with blue ones
M&Ms, with blue ones

Back in 1995, I cast a vote that had long-lasting consequences. We all did.

I’m speaking, of course, of the vote to add the color blue to M&Ms. Looking back, I realize now that it was the Brexit of candy votes.

But let me back up. For most of my childhood, M&Ms were as colorfully bland and reassuring as a 1970s kitchen.

Just dark brown, tan, orange, yellow and green. No red. Those caused cancer.

But by the time the 90s rolled around, America was in full 70s rejection mode, and M&Ms decided it was time to add a new color to the fabled mix.

And we got to vote on what it would be: pink, purple, or blue.

It wasn’t much of a decision, really: pink or purple clearly didn’t “go” with the rest of that harvest goal palette. I mean, really.

And so blue won in a landslide.

But the day they made that announcement, they told us something they hadn’t told us before: this “new color” was going to… replace… TAN.

And all of a sudden, this silly little vote had real consequences (as far as candy colors go, at least). And I didn’t like those consequences.

And I really didn’t like that I didn’t know about this whole “sacrificial tan” thing ahead of time.

I have no idea what the real reason was for M&M’s leadership to sacrifice tan. But whatever the reason, apparently it was a decision they made BEFORE they announced the results of the vote… and likely before they even decided to have a vote at all… because they had already decided to get rid of tan.

And yes, one of the truths of leadership is that sometimes there are these binary either/or choices we have to make in order to make a successful change. Opening a new office here means not opening one there. Hiring this person means not hiring that one.

But binary choices aren’t the problem. The real problem is when a binary choice isn’t presented as one. When we don’t give people full information about the change they’re about to make.

Why? Because we — all of us — are not rational decision makers, we are rationalizing decision makers.

We make decisions based on how we feel in the moment… and then we go back and think about them.

Which means, no matter how good you may make a decision feel in the moment, once people start really thinking about it, those once-happy, once-accepting people… aren’t.

Because they’ll feel manipulated, not led. And every time they do, they’ll be just a little less willing to trust the next change you put in front of them.

Do it enough? And you’ve lost your ability to lead change entirely.

So what can we do?

In the case of M&Ms, one single line might have made the difference between me happily eating blue M&Ms and my carrying the torch for tan all these years…

Here it is: “We’ve decided it’s time to replace tan…but, now you can help us decide what color we add next.” It’s a small addition, but a critical one, because it shows both sides of the choice. And we can only fully embrace change when we fully understand it.

So, if you’re a leader or manager, don’t shy away from the truth. Tell it. And where possible, give people real options to choose from. I know the “real options” part isn’t always possible — that’s back to the hard truths of leadership.

But even telling people that helps them better understand a change, because they’ll better understand where you’re coming from. Either way, the change will be more successful as a result.

So do it for that. Or do it for them.

Or just do it for tan.

#teamtan

 

Tamsen Webber is Founder and Chief Idea Whisperer, Find the Red Thread
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By Posted on Posted in Abundance and Prosperity, Business-general, Consumer Issues, Corporate Social Responsibility, Eco-friendly, Energy & Sustainability, Entrepreneurship, Environment, Green Business, Green Marketing, language, Marketing Techniques and Philosophies, Marketing Trends/News, Psychology Tagged with , , , , , , , , , , , ,
Social-good products like this solar-powered LED lamp make a difference AND a profit
Social-good products like this solar-powered LED lamp make a difference AND a profit

Too often, businesses think of sustainability as a “have to” instead of a “delighted to.” Let’s change that attitude! Here are three among many reasons why business leaders should be thrilled to embrace deep sustainability:

  1. The powerful business case. More and more stakeholders are demanding that the companies they patronize address wider environmental and social issues; those who fail to do this are starting to lose market share. Not only that, but going green the RIGHT way can substantially lower costs of energy, raw materials, and other goods while building in customer loyalty and tolerance for higher prices. To say it another way, greening your company can significantly up profitability! Companies in the Fortune 500 figured this out some years ago. Pretty much all of them have sustainability departments (under various names) and have made huge progress in the past decade. Of course, we still have a long way to go. But many smaller companies are resistant. Because they see expenses, not income streams, they dig in with their old, inefficient ways. But certainly, the low-hanging fruit–taking the steps with quick payback–increases profitability directly, by raising income and lowering costs.
  2. The ability to market sustainable goods, services, and processes to three different types of consumer: the Deep Green, who makes purchasing decisions contingent on social responsibility; the Lazy Green, who will do the right thing if it’s convenient; and the Nongreen, who is indifferent or even hostile to a sustainability agenda, but who will happily buy green products and services if they are positioned as superior (more comfortable, more durable, less toxic, etc.). Of course, these three kinds of customers need three different sets of marketing messages–something many green companies don’t understand, and thus leave a lot of money on the table.
  3. The power of business to go beyond sustainability—to regenerativity. To actually make things better: identify/create/market *profitable* offerings that turn hunger and poverty into abundance, war into peace, and catastrophic climate change into planetary balance. Lifting people out of poverty (and creating new markets), ending war, solving climate change as ways to make money: how cool is that?

I’ve spent the last several years studying this trend and have written an award-winning book, Guerrilla Marketing to Heal the World, that shows how in detail. It’s been endorsed by over 50 business and environmental leaders, including Seth Godin and Chicken Soup for the Soul’s Jack Canfield. You can learn more at the Guerrilla Marketing to Heal the World page at GoingBeyondSustainability.com (I think it’s by far the best of my 10 books, several of which have won awards or been translated and republished in other countries).

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By Posted on Posted in Advertising, Branding, Copywriting, Democracy, Demographics/Psychographics, Ethics in Government, language, Marketing Techniques and Philosophies, Marketing Trends/News, Politics, propaganda, Psychology Tagged with , , , ,

Guest post from former Florida Congressman Alan Grayson. This originally ran in his email newsletter. I’m including all his original links and reprinting with his permission. I especially love this quote: “if you are a useless lout who has done nothing good for The People, but you still aspire to public office, then negative ads really are your only alternative.”

It’s worth noting not only how badly negative ads position our perception of politics (“ah, they’re all crooks,” etc.)—but also the growth of some promising alternatives to the negativity. One great example is ranked choice voting. Experts including Voter Choice Massachusetts explain that ranked choice (also called instant runoff) provides incentives NOT to use negative ads.

—Shel Horowitz

Former Florida representative Alan Grayson
Former Florida representative Alan Grayson

My son is doing a science experiment on politics and negative advertising.  And the results are in.  But first, a few words on negative ads.

They are pervasive.  Back in 2012, virtually every dollar that the national parties spent on Congressional campaigns was spent on negative advertising.  (Expenditures for and against candidates are reported to the FEC separately, so you can look it up.)  It’s gotten a little better since then, but more than 90% of party and PAC advertising remains negative.
Belief in negative advertising is also pervasive.  I can’t think of a single political leader or political consultant who would tell you that “positives” are more effective than “negatives.”  We had an interesting example of this a few months ago.  When GOP Senate Leader Mitch McConnell tried to elevate Luther Strange above Roy Moore and Mo Brooks in the Alabama Senate GOP Primary, he didn’t say anything good about Strange (apparently, a hopeless task).  Instead, McConnell dumped $7 million of party money going negative on Moore and Brooks, which backfired when Moore got the GOP nomination.  (And the rest . . . is history.)
Which proves that if you are a useless lout who has done nothing good for The People, but you still aspire to public office, then negative ads really are your only alternative.
So anyway, my son Stone, a 7th grader, came up with the idea that for his science project, he would try to measure the effectiveness of positive and negative ads.  (He really came up with this himself.  Smart kid.)
He created four positive ad posters for candidate Johnson, with suitable imagery:
JOHNSON FOR CLEAN AIR AND WATER!
JOHNSON STANDS FOR EQUALITY!
JOHNSON WILL IMPROVE EDUCATION!
JOHNSON WILL RAISE YOUR SALARY!
Each ended with the tag line “Vote for Johnson.”
Then he came up with four negative ad posters for Johnson’s opponent, Smith.  They read this way:
JOHNSON IS A CROOK!
JOHNSON WILL RUIN THE ECONOMY!
JOHNSON WILL RAISE TAXES!
And the inevitable:
JOHNSON IS A COMMIE!  (featuring a picture of Marx, Lenin and Mao).
Each ended with the tag line “Vote for Smith.”
So the 7th graders saw the posters, and voted as follows:
Johnson 19
Smith 12
When my son told me the results, I felt an enormous sense of relief.  I really wanted Johnson to win, and not just because he’s a Commie.  No, I wanted Johnson to win because his positive ads are an effort to convey to the voters the enormous power that we all have.  What power?  The power to make the world a better place, by making better rules for everyone.
That’s why I do it, anyway.
You can look at these results and feel a renewed faith in humanity.  Or if not all humanity, at least seventh-graders.
Courage,
Alan Grayson
“I’ve got The Power.”
 – Snap!, “I’ve got The Power” (1990).
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By Posted on Posted in Activism, Business-general, Consumer Issues, Demographics/Psychographics, Diversity, Entrepreneurship, Ethics in Government, General Commentary, Innovation, language, Marketing Techniques and Philosophies, People Helping People, Psychology, Social and Economic Justice, Technology, Uncategorized Tagged with , , , , , , , ,

Under the guise of protecting small business from frivolous lawsuits, the House of Representatives just gutted the Americans With Disabilities Act—a major piece of civil rights legislation signed by George H.W. Bush. I have to say, I’m on a LOT of small business discussion boards, and I haven’t heard any business owners screaming about hardship. Small businesses in pre-ADA buildings are exempt unless they do major renovations.

Kangaroo electric wheelchair car—One way to rethink transportation for wheelchair users
One way to rethink transportation for wheelchair users

It’s up to us to make sure the Senate doesn’t follow along. Contact your Senators and let them know this is a vote where you will hold them accountable. And if your Rep was one who voted Aye, give them a piece of your mind too.

Of course, we’ll be tempted to argue on the basis of compassion. But remember who we’re dealing with here. These people have a long history of NOT acting out of compassion, often of doing the opposite. So compassion arguments “ain’t gonna cut it.” We have to get to them on the things they will listen to: costs to taxpayers, personal hardship to them, and of course, voting and campaigning for and donating to their opponents.

For 15 years, I’ve been making the dollars-and-sense business case for going green and building social entrepreneurship into business, which means I have some experience discussing issues with people who are predisposed to oppose my position. So let me offer some talking points I think they’ll actually listen to:

  1. Don’t Waste My Tax Dollars: How dare you make it harder for productive citizens to work, just because they have disabilities. If you think I want my tax dollars squandered on welfare payments to people who could have had a job until you made it impossible to get to work, you’d better think again.
  2. Don’t Hurt the Economy by Hurting Disabled People: For new construction, it’s really easy to design in ADA compliance from the ground up. By allowing builders to take shortcuts because you took away the teeth of this legislation, you’re encouraging them to stop designing in ramps and wider doorways, setting aside parking, making elevators disabled-friendly, etc have you noticed how many people with disabilities who in pre-ADA days had to sit home and be a burden have gone on to start job-creating companies making our economy better (like the personal-transportation vehicle for wheelchair users in the photo—designed by a wheelchair-using Texas woman)? There’s even an organization of disabled business owners that was named one of President George H.W. Bush’s 1000 Points of Light. Do you really want the blame for squashing that on your shoulders?
  3. Protect Our Veterans: Do you realize that veterans have much higher disability rates than the general population (due to war wounds), and that many have a hard time finding work and frequently start their own businesses? Thus, many of these job creators are veterans.You are hurting the people who served our country and defended our freedom.
  4. Pointless Government Meddling: The ADA has been around since 1990. Most public buildings are already accessible. This is bringing in the government to break a system that’s working just fine right now, and that has enabled millions of people to be productive members of society. And if buildings are allowed to come online without meeting current ADA code, it will be expensive to retrofit them later, when (not if) this weakening of the law is repealed.
  5. Personal Inconvenience to the Senator (this one takes a wee bit of research): I noticed that [name a family member of theirs with a disability] uses a wheelchair [cane, walker, seeing-eye dog, whatever]. Do you really want to be called away from important Senate business every time [name]has to go to the bank? How do you think I’m going to feel as a [business owner, manager, productive employee supporting my family] if I have to leave work to help my Aunt Mary do things she could have done for herself until you put obstacles in her way? And what’s going to happen to you, 20 years from now, when you may not be able-bodied yourself?
  6. Vote No or You’ll Organize to Defeat the Senator During the Next Election: Don’t just pledge to vote for your Senator’s opponent. Say you’ll be willing to campaign and fundraise for someone who understands that disability rights are important. If you’ve voted, donated, or  volunteered for your Senator in the past, be sure to let them know.
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By Posted on Posted in Abundance and Prosperity, Advertising, Branding, Demographics/Psychographics, Entrepreneurship, Green Living/Green Lifestyles, Green Marketing, Innovation, Marketing Techniques and Philosophies, Technology Tagged with , , , ,

Watch the 3-minute video at the top of Expand Furniture’s Smart Space-Saving Ideas page. Don’t multitask; you need to see people going through the few seconds of converting a piece of furniture from one use to another, or storing it in tiny spaces when it’s not needed.

This entire product line is an excellent example of the principle of one part, many functions (which I discuss in Guerrilla Marketing to Heal the World, BTW). If you want to create a green business, one of the planet-saving tricks is to build for multiple uses. It’s also an example of miniaturization; when not needed, these chairs, tables, sofas, and storage units take up almost no space.

Think of the all-in-one printer/scanner/fax as one example that’s gone mass-market. A smartphone is an even better example because it’s far more universal AND and embraces miniaturization.

When I was a kid growing up in the 1960s and 1970s, portable communication existed in concept and showed up in comics, science fiction, etc. (Maxwell Smart’s shoe phone, Dick Tracy’s walkie-talkie). And so did the idea of all-powerful computers that contained the world’s knowledge.

But combining those two concepts into one device that fits in a pocket—WOW! I don’t think I came across anything that even hinted at this until the Apple Newtown and Palm Pilot PDAs in the 1990s, and I don’t think either of those had Internet access.

Now, think about the video. Most of the furniture ideas are not really a new concept. William Murphy received his first patent for a “disappearing bed” in 1912 (and the concept predated him); modular sectional sofas and tables with self-contained expansion leaves have been on the market for decades.

The one really new product is that miraculous looking couch that seemed to pull out of a twisted piece of foam. It’s actually paper, and you can get a better look at it here and in this post’s photo.

Expand Furniture's FlexYah bench is made from paper
Expand Furniture’s FlexYah bench is made from paper

Yet this gets only a few seconds in the video. The rest of it is simply doing more with ideas that have been around forever.

Some of the other designs could be called “deep Kaizen.” The Japanese concept of “continuous improvement,” Kaizen got very popular in the US business world a few decades back. So yes, we’ve had Murphy beds forever—but have you ever seen a Murphy bunk bed before? An ottoman that holds a set of five padded folding chairs? A coffee table that can transform in under a minute into a full-size dining room table?

And this brings up another principle: repurposing. Ask yourself what do you already make or sell that could be used differently? I ask my consulting clients this question regularly, and it opens up many conversations about new markets and new ways of marketing to them. Expand has identified several target markets: condo dwellers and people living in Tiny Houses, among them. But some of the marketing photos and videos deploy the pieces in massive, spacious living rooms, too. The company understands that a photo like that changes the way people think about their products and make it attractive to a whole different sector.

How will you take these insights into your own business?

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By Posted on Posted in Activism, Branding, Copywriting, Environment, Marketing Techniques and Philosophies, Marketing Trends/News, Protests and Crackdowns, Psychology, Social and Economic Justice Tagged with , , , , , , , ,

Some marketers are engaged in a vigorous debate between people who identify as “thought leaders” and those whose skins crawl when they hear the term.

Whether you love or hate the term, “thought leader”, marketing by showing leadership through content and letting people meaningfully engage with those ideas is undeniably powerful. 

That type of marketing hooked me when I first tried it, as a 15-year-old 3rd-year high school student, and I’ve been using it ever since. First, I used it only to spread my ideas. Later, I also marketed products and services based on those ideas. And those ideas built me a decent following (and, eventually, a decent consulting practice)—sharing them through my books, articles, presentations, interviews, media coverage, etc.

This takes time and energy, and I know many people who do it better than me. But it certainly can be done. One of my book launches garnered over 1,000,000 short-term Google hits (for the book title, an exact-match four word string that wouldn’t show up in any other context). It’s the only time anything I’ve done got a million hits on Google.

I’ve even managed to help shift several mindsets at the international or national or local level.

My biggest success was changing the attitude about a proposed local mountaintop housing development from “this is terrible but there’s nothing we can do” to “of course we’ll win! The question is how.” This campaign took just over a year and used everything I knew in 1999-2000 about marketing AND community organizing (and the knowledge/labor of many others)—but the mindset shift took only four or five months. And that mindset shift created the conditions for our victory.

Lawn sign from the Save the Mountain campaign in Hadley, MA, in front of Mount Holyoke (a state park next to the mountain we saved)
Lawn sign from the Save the Mountain campaign in Hadley, MA, in front of Mount Holyoke (a state park next to the mountain we saved)

I also like to think I helped change the idea that business has to be evil. Of the five books I’ve published since 2003 (and the 10 since my first book came out in 1980), four show how business can profitably address issues ranging from business ethics to ending poverty—while reversing environmental destruction. I’ve given dozens of “Making Green Sexy”, “Impossible is a Dare,” and other talks on how business can be heroes.) And it’s been years since I’ve heard “business ethics? That’s an oxymoron!” When I first started talking about business ethics as a success strategy, I heard that false “wisdom” constantly.

I like to think my activity is part of WHY I no longer hear that horrible sentence.

Leading with ideas means finding others who will amplify those ideas. It’s not a coincidence that I actively seek out media coverage, endorsements, and more. 

My latest book, Guerrilla Marketing to Heal the World has a blurb from Chicken Soup’s Jack Canfield on the front cover, another from Seth Godin on the back, and some 50 endorsements on the front pages. It has 4 guest essays from best-selling authors. These are some of the ways I’ve built credibility and gotten people interested, even though the book no longer has a current-year copyright.

One review of that book didn’t appear until 17 months after publication—and I’ve gotten reviews on books that were up to eight years old at the time. When you write about issues and do so with substance, your book can attract interest for years.

Of course, events can shift the relevance. If you try to repurpose articles on how to survive the coming Y2K crisis or books on the presidencies of Hillary Clinton, Mitt Romney, or Al Gore, thought leadership is not the image you’ll project. 😉

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By Posted on Posted in Activism, Democracy, Diversity, Ethics in Government, Marketing Techniques and Philosophies, Marketing Trends/News, Politics, Protests and Crackdowns, Psychology Tagged with , , , , , , , , ,

As progressives and liberals breathe a big sigh of relief this morning after racking up victories in yesterday’s election, my Facebook feed is full of chatter about how the Democratic Party is not dead after all, though it’s still very ill.

I responded to one such post thusly:

Curable. Inject backbone 3x/day until they run candidates who stand for the people, give them the support to win, and stop backing down at the first hint of disagreement. Dems should have learned this lesson in 1988 from the disastrous Dukakis campaign. I kept waiting [after George HW Bush kept repeatedly accusing him of being a liberal] for Dukakis to say, “Yes, George, I’m a liberal. Liberals brought us the 8-hour day vs. 10 or 12 hours. Liberals protect the rights of people of all colors and gender identities. Liberals fight for the planet so we can all live healthy lives. Why aren’t YOU a liberal, George?” I think he’d have won with that approach. Instead, he kept doing this horrible, “Gee, I’m sorry, I didn’t mean to be a liberal” crap.

Yup. That time, as so many times, the Dems slunk away with their tails between their legs to count their losses and blame it on not being centrist or rightist enough. And they still seem to believe that rot.

When ordinary people can’t easily tell the Democrats from the Republicans by their positions, the Republicans will win, because being a true  Republican is more convincing than being Republican-lite. But being a true Democrat who is seen as standing for the people (rare thing!) generates far more excitement than being a true Republican and a toady to Wall Street and the ideology that puts money ahead of people, rights of the already privileged above rights of ordinary people, and voter suppression ahead of real democracy.

Despite his centrism, Obama was able to portray himself as a man of the people and generate that excitement. And he won, twice.

Gore, Kerry and Hillary Clinton never got this, despite pressure from the Left in the form of mass defections to Ralph Nader, Howard Dean, and Bernie Sanders. Sanders was able to move Hillary and the party platform well to the left, but she was unconvincing. And even when Sanders beat her by 13 points in the Wisconsin primary, she still took the state for granted (never campaigned there in the general election).

The lack of candidates with actual spine and the ability to energize the masses will continue to be a problem until the Dems remember their working-class roots. When they run charismatic progressives in places where the ballots are counted fairly and the populace is not prevented from voting, they tend to win. We get the Cory Bookers, the Barack Obamas, the Elizabeth Warrens.

When they run nonentities, they lose, even in my own very liberal state of Massachusetts. Martha Coakley ran a terrible campaign to keep Ted Kennedy’s Senate seat Democratic, and it went to Scott Brown. But then along came Elizabeth Warren, and boom! Brown ran a nasty campaign, Warren portrayed herself as a people’s champion on economic issues, and she won. And she has kept her promise, expanding it as one of the most pubic opponents of the current regime.

For the most part, the Dems’ lack willingness to take bold positions. Worse, they also lack the spine to challenge Republican-initiated disruption of the electoral process—which is the Democratic Party’s hospital bed, and could become the party’s grave. After narrowly stolen elections in 2000 and 2004, the party didn’t fix the plague of voter suppression in 2009 when it had the chance. And thus the election was stolen again in 2016.

The new governor-elect in Virginia is a centrist who probably won largely on the basis of being far less bad than his openly Trumpist opponent—and because Virginia went back to paper ballots, which cannot be so easily hijacked as electronic-only votes (unlike the recent Congressional race in Georgia, for example). How much stronger the victory if there had been a candidate who truly engaged the populace?

A voter marks a ballot. Photo by Kristen Price.
A voter marks a ballot. Photo by Kristen Price.

Today is not only the morning after the election. It’s also the one-year anniversary of the theft of our democracy in the 2016 election. While some of the loss is because Clinton was uninspiring, tainted with scandal, and vulnerable to accusations of her loyalty to Wall Street, at least as much was the result of a failed constitutional process that allows candidates with fewer votes to win, big-time voter suppression of likely-Democratic voters, probable fiddling with the results in electronic-only ballot areas, the interference of a foreign government, and other factors that seem to add up to a big fat case of fraud.

I will commemorate this disaster at an impeachment rally in downtown Amherst, Massachusetts, at noon on the corner of Amity and Pleasant Streets. Hope to see you there!

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By Posted on Posted in Advertising, Branding, Copywriting, Demographics/Psychographics, Eco-friendly, Environment, Green Marketing, language, Marketing Techniques and Philosophies, Marketing Trends/News, Politics, propaganda, Psychology Tagged with , , , , , , , , , , ,

I received a fund appeal from a climate-change nonprofit asking for money to put this ad on the air. I was so appalled that I sent this letter:

[Subject] THIS AD WILL DO THE OPPOSITE OF WHAT WE WANT Re: Enough tiptoeing around it

[Body] No, and here’s why: This ad shows an astonishing ignorance of the deep triggers that change or reinforce behavior.  You pit an audio track that is 100% climate-denier against visuals that fail to make a connection between the catastrophes shown and climate change.

For climate skeptics, this will not only not change their mind, it will REINFORCE the idea that climate change is a hoax. They will focus on the audio. Those of us who understand that climate change is real will focus on the visuals, and will be able to make the connection that climate change worsened the storms—but we’re not the ones who need to be convinced.

As a marketer with over 40 years experience who believes strongly in the ability of marketing to create social change, I think this ad will do more harm than good and should not be released.

Please don’t run it!

We’ve known about the difference between how the brain processes the obvious and the subliminal  messaging in an ad for decades.  I think I learned about this when I started reading a lot of marketing books, back in the 1980s. We’ve also known about “social proof” (the idea that because other people are doing something, you should too) going back to early-20th-century advertising geniuses like John Caples and Edward Bernays.

Edward Bernays' secretary Bertha Hunt smokes in public at Bernays' 1927 "Torches of Freedom" march
Edward Bernays’ secretary Bertha Hunt smokes in public at Bernays’ 1927 “Torches of Freedom” march

And we’ve known about the negative impact of negative images about the environment since at least the Cialdini study of 2003 (which showed that people are more likely to litter after watching an anti-littering video showing lots of people littering) and probably much earlier. So why would any marketer script an ad like this?

By contrast, consider how the super-successful anti-littering campaign “Don’t Mess With Texas” rallied people around state pride. Cleverly, the ad agency didn’t even announce it as a clean-up-the-state program at first. Aiming at the demographics that were most likely to litter, they handed out bumper stickers with just the slogan, then later introduced commercials that tied it to the real purpose: stopping littering. And Texan litter rates went way down!

We’ve also known for many years that cultural and language differences have a lot to do with any marketing piece’s success. I’ve written often about the way companies sometimes market the same product differently to different nations or subcultures, or how a company can even change up its whole product line for different markets. Here are two examples from very different industries (breakfast cereal and luxury cars) in an article I published five years ago on an Australian website.

Don’t make the mistake that Chevrolet made when it tried to market the Nova in Latin America. In Spanish, “no va” means “it doesn’t go.” Oh, and look at every possible way to break up a website or product name into separate words. Unintended consequences of a badly-chosen name are still consequences, as that link demonstrates extremely well.

Have you examined your own marketing to make sure the subliminal message, the obvious message, and the goal are all aligned? Do this right away—or contact me. I’d be happy to do it for you, at very reasonable prices. I’ve written eight books on marketing including several that won awards, were translated and republished overseas, and/or made some best-seller lists—note that I’m using social proof here ;-)—and have studied marketing for more than 30 years.

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By Posted on Posted in Activism, Copywriting, Democracy, Diversity, Environment, Events, Marketing Techniques and Philosophies, Peace and War, People Helping People, Shel's Personal Life, Social and Economic Justice Tagged with , , , , , , , , ,

There are hundreds more I could honor. These 10 are all people I knew personally. I chose them somewhat randomly, basically who came top of mind first. I am grateful to all of them even if the interaction was painful when it happened.

  1. My mom, whose commitment to racial justice extended to desegregating the apartment building we lived in. She was also a tester for the Urban League, making sure that when a black family was told an apartment was already rented that it was really rented—by applying to live there.

    Walking my mother, Gloria Yoshida, into her 65th-birthday surprise party, 1998
    Walking my mother, Gloria Yoshida, into her 65th-birthday surprise party, 1998
  2. The speaker I heard when I 12, at my first peace demonstration, who told me the Vietnam war was undeclared—and brought my false reality crashing down around me.
  3. The idiot who made me sit in the children’s section of a movie theater with my full-price adult ticket (also age 12) and gave me my first experience of discrimination-based injustice (for being part of a class of people). I started a boycott of that cinema that has now continued for 48 years, and thus had the first experience of recognizing that I had power to change things.
  4. Mrs. Ehrlich of the Bronx High School of Science English Department in the 1970s, who believed the lie I’d told that I had turned in an assignment. Horrified, she said she’d never lost a student paper before. I felt intense guilt and realized that my action had hurt someone innocent. I’ve done my best not to repeat that and to take responsibility for my actions even when I don’t like the consequences.
  5. My first grade teacher, Mrs. Gross of Westchester Day School in the 1960s, who recognized that I was already a good reader and sat me in the back of the room with a 4th grade geography text while she inflicted Sally-Dick-and-Jane on the rest of the class. I still love reading, still love maps, and that was probably the first time I recognized how fascinating the world is, how people lived so differently in different parts of it.
  6. The college classmate who yelled at me that I was extremely and consistently selfish. It hurt like hell at the time, but on reflection, I realized he was right. And I changed my behavior! (Years later, I went up to him at a reunion and thanked him. He didn’t even remember the incident.)
  7. Dr. Jeffrey Lant, who was the first person to help me discover you-centered, benefit-focused marketing.
  8. Dean Cycon, CEO of Dean’s Beans, who combined the strongest moral compass and the best sense of humor of any business owner I know. (I never got to meet the late Ray Anderson; he might have topped Dean in his commitment).
  9. Maggie Kuhn, founder of the Gray Panthers, who started a whole social movement after mandatory retirement forced her out of a quiet job within the Presbyterian Church.
  10. Pete Seeger, who was probably the first to show me that the arts could change people’s minds and create action for social and environmental justice.
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