Category: Psychology

By Posted on Posted in Activism, Advertising, Branding, Business Ethics, Corporate Social Responsibility, Democracy, Innovation, language, Marketing Trends/News, People Helping People, Politics, propaganda, Psychology, Social and Economic Justice Tagged with , , ,
Screenshot of KPMG's internal "higher purpose" video captioned "We Shape History"
Screenshot of KPMG’s internal “higher purpose” video

This Harvard Business Review article and accompanying video are too good not to share. The video is less than two minutes and well-worth watching. Watch it with your marketer hat on. Pay attention both to the direct message and to the outcomes.

KPMG is positioning itself as an agent of social change, a social entrepreneurship giant involved in everything from keeping the Nazis at bay during World War II to certifying the election results that allowed Nelson Mandela to become the first president of a free South Africa.

I’m not passing judgment on the accuracy of the claim that the wonderful, world-changing projects highlighted in the video represent KPMG’s (and predecessor Peat Marwick’s) overall corporate culture  over many decades. I haven’t done the due diligence on that, and frankly, I’m pretty skeptical of the claim. Big Four accounting firms don’t tend to be known as cauldrons of world-changing social entrepreneurship.

But clearly, the company decided to spotlight its role as a changemaker and to foster an employee culture of empowered action—and that’s terrific. Not at all surprised to see the excellent results. Every manager should look at the amazing engagement this campaign created, with over 42,000 stories submitted by employees and 76 percent agreement that their jobs had deeper meaning.

Be sure to note the graph at the bottom, contrasting several employee satisfaction metrics under managers who emphasized or didn’t emphasize a higher purpose.

If one of the largest accounting firms in the world can take this on, your probably much simpler business can do it too. Every person who supervises others should take that data to heart and make sharing their own organization’s higher purpose a consistent part of their own employee motivation (if you get stuck on this, contact me; I can help).

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By Posted on Posted in Branding, Entrepreneurship, language, Marketing Techniques and Philosophies, Networking, Psychology, Shel's Personal Life, Transparency vs. Secrecy Tagged with , , ,
Business Book Photo by Jennifer Marr
"The Bystander Effect" Photo by Iwan Beijes
“The Bystander Effect”
Photo by Iwan Beijes

In part 1 of this post, I referred to the “story-behind-the-story” news releases I learned to write after reading Jeffrey Lant’s Cash Copy. So here’s the story behind the story of Part 1: the lessons I hope you come away with.

First, of course, are the obvious messages: John Corcoran and his readers prepared a good resource, and reading those books can provide you with new skills and insights. And the two books I added to the list provided ME with  important skills and insights.

But I’m a marketer. There’s a deeper psychology here. I believe in transparency, so I’ll step you through the goals I had in posting this, and the action steps I took to meet those goals—so perhaps it may influence the way you craft your own messages:

  • To introduce myself to—and build and nurture a relationship with—John Corcoran. I build relationships with many people who have a network I want to be part of, and who I’d like to see me as a colleague whose expertise complements theirs. This is my first communication to him. I got on his list a few weeks ago after listening to a webinar he did with one of his marketing partners. As far as I know, he doesn’t subscribe to my newsletter, doesn’t know me from any of the discussion lists I participate in, hasn’t heard me speak or read any of my books. Thus, I’m assuming it’s a cold contact.
  • To introduce myself to his community in ways that may spark interest in my books and/or consulting and copywriting services

Notice how I work toward those goals as I:

  1. Complement him on the resource he put together, right in the very first paragraph
  2. Mention that I’m a business book writer—thus positioning myself as someone it makes sense to pay attention to, since he pays attention to all these other business book writers—and an addicted reader who consumes business books, and thus a natural member of his community
  3. Show that I’ve taken the next action step: listening to his podcasts and naming the first one I played; I’m engaging with his material and psychologically rewarding him for making the resource available
  4. Add two new books that no one has mentioned, along with the reasons why I recommend them—and in those reasons why, I begin to reinforce, not just to John but to anyone else reading this page, the idea that I’m a creative, problem-solving marketing guy that people could turn to for new approaches to marketing (notice how I mention that the example was from work I did for a client)
  5. By citing the year I first read Lant’s book, show that I’ve been in this world for decades
  6. By using the “we we we all the way home” reference, show that I have a sense of humor and a knowledge of cultural references
  7. Provide direct value in the post, by suggesting (without selling and without hype) and giving an example of story-behind-the-story copywriting and mentioning that going green/solving the world’s biggest problems can be a formula for profitable, successful business
  8. Reference the relevant book I have out, and the one that’s coming out soon
  9. Make a direct offer to John: the gift of an advance copy (of course, I’m hoping he will recommend it to others)
  10. Tell him to expect a private email from me, so when he sees it, he’ll open it
  11. Finish with the most relevant of my website URLs, so anyone else whose attention I caught can easily track me down without having to do a search

Incidentally, this transparency extends to my outreach to John. When I send my private note, I will include the links to these two posts so he can see how I used my post on his site as a case study for you. 😉

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By Posted on Posted in Diversity, Energy & Sustainability, General Commentary, Innovation, People Helping People, poverty, Psychology, Social and Economic Justice, Technology Tagged with , , , , , , , , , , , , , , , ,
Summary board prepared in real-time at Leslie Hinkson's talk on desegregation, TEDx Springfield

#TEDxSpringfield’s fourth annual event was held Friday, and as always, lots of brain stim.

I’ve already blogged on my personal favorite talk: Randy Pierce, a blind athlete who recently climbed Kilimanjaro, on how he perceives the world. But there were plenty of other highlights to share:

  • Summary board prepared in real-time at Leslie Hinkson's talk on desegregation, TEDx SpringfieldLeslie Hinkson: If we want real desegregation, we need to not only make sure black and white kids attend the same schools, but that they interact socially within the school.
  • Bill Miller Summary Board: TEDxSpringfieldBill Miller: To deal effectively with homelessness, first get people off the streets and into housing. THEN start addressing the other pieces, like jobs, addictions, etc. And this is good for the community, even the business community.

 

Amanda Herman storyboard at TEDxSpringfieldAmanda Herman: Making films “focusing on what people wish to happen, in their dreams. What is it to make someone else’s dreams come true? I gather with people to transform their ideas into public arts projects…The outcome of each project is joy…What’s possible and impossible in the world is largely a social construct. It’s up to us to redefine what is possible…and make it happen.

Darby Dyer storyboard, TEDx SpringfieldDarby Dyer: Despite 100,000 objects between the sun and Jupiter, our risk of being hit by the kind of cataclysmic asteroid that may have wiped out the dinosaurs. And the sun will keep producing energy and light for the next 5 million years or more. We are the “Goldylocks planet,” with perfect conditions to support human life. But even if we don’t have to worry about the planet surviving, we do have to worry about human survival. Catastrophic climate change is real, it’s here, and our window for addressing it is shrinking.

Nick Cummings poses with his summaryboard from TEDx SpringfieldNick Cummings: A recent high school graduate who has faced disability-level breathing problems since birth, he shared insights on being social when you don’t fit in, and on overcoming the depression of being different: “DON’T think the answer is in a pill or a bottle, unless that pill is made of chocolate and the bottle is Mr. Bubble bubble bath…Find the positive in every situation. Take all that raw emotion and have it drive you to be better…We’re all gloomy depressive messes some time. But there must have been something so fantastic before that to make you feel that way. A roller coaster doesn’t only go up.

Laney Rosenzweig StoryboardLaney Rosenzweig: If we can replace the images we have of traumatic events (often with metaphors), we can reduce the post-traumatic stress. Our memories are not fixed, but fluid, and we can create memories of traumatic events that we can live with, that don’t trap or paralyze us.

 

Thom Fox Storyboard, TEDx SpringfieldThom Fox: As a former drug abuser and gang member, “I’d been on my way to being dead…Life doesn’t have to be miserable. If you don’t like your life, change it. I understood that I could reach out and they’d be kind enough to help. No one succeeds alone. Once you get through hell, you can help one person, two people. That could be exponential and change the world. The more opportunity you create for others, the more you create for yourself.

“The one commonality for all the bad things that happened to me—was me. That’s what I had to overcome.

“Tofu takes on the flavor of whatever it’s with. People are like tofu. Surround yourself with potential, and it will be fulfilled… One person changed my life. I’m passing that on exponentially. What if your conversation was that one thing that changed their life?”

Angela Lussier Sumamryboard, TEDx SpringfieldAngela Lussier: “When I graduated, I thought I had to abandon the artist in order to become a business person. What I realized is I can be an artist and a business person. Even stuffed celery could be an art project…I did a video, with sliding down slides and swinging on swings. I thought, is this something business people do? But the response was, ‘we had so much fun watching you have fun as you taught business principles.’

“The difference is my mindset. I was really outcome-focused at the beginning. Today, I have a creator’s mindset, more focused on learning and growing—the journey. The creator’s cycle: Being–>Dreaming–>Doing–>Making–>Being (reflect on what happened/worked: what happened, what didn’t, what am I scared of). The moment we want to quit lies right before the doing stage. When you move from ‘this won’t work’ to ‘let me just try this,’ a lot of things happen.

“When I figured out that I’m a weird person, I found out everyone else is too; we’re all just pretending to be normal.”

Several other speakers were also on the program, and they had good insights as well—but the notes I took on their sessions don’t lend themselves to reportage. Here are their storyboards (all prepared in real time by the graphics agency Collective Next).

Kalyan_Summaryboard_TEDx John_Longo_Summaryboard_TEDx Diane_Smith_Summaryboard_TEDx Marek_Summaryboard_TEDx Tinsae_Summaryboard_TEDx

 

Tweet: Learning, Breathing, and the End of the World: #TEDX Springfield https://ctt.ec/TgiPS+

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By Posted on Posted in Diversity, General Commentary, Psychology Tagged with , , , , ,
Summary board prepared in real-time at Randy Pierce's talk on blindness, TEDx Springfield
Summary board prepared in real-time at Randy Pierce's talk on blindness, TEDx Springfield
Summary board prepared in real-time at Randy Pierce’s talk on blindness, TEDx Springfield

Randy Pierce, an athlete who recently climbed Kilimanjaro, enjoys a spectacular view or a great sunset—even though he happens to be blind. Just because he can’t see it and has to have it described doesn’t mean he can’t enjoy. His talk was my personal highlight of the fourth annual #TEDxSpringfield yesterday.

Formerly sighted, he had lessons for anyone going through a difficult transition, not just losing sight. “The transition trauma moment is incredibly difficult…If we want to just live there, we can be paralyzed and stay there forever.” Anger and depression are perfectly normal when you lose something you’d always had, but it’s our choice about whether to remain stuck there, or use the trauma to springboard growth. He shared a powerful example of this from his own experience learning to use a blind cane.

While the blind cane was the tool that let me walk around safely, it was also my scarlet letter that let me feel less than, feel their pity, their lack of understanding…

In those early stages, you might be angry, depressed, enthused, in denial. I was all of those. I broke my cane and threw it away, focused on the risk management of how people would react to me… I accidentally knocked over a toddler [too low to the ground to enter Pierce’s sensory awareness] who didn’t have the warning of my cane. I let my vanity restrict me and it caused damage. A really good eye-opener on evaluating more of the risk and what is the right way to manage it.

Once, he asked if anyone was sitting in a bus seat, and hearing no response, plopped himself in the lap of a woman too shy to answer his query. And this, too, was a teachable moment for Pierce:

I can mitigate the challenge of social interaction. I wear glasses so others are not upset by my eyes shaking back and forth. I could have said “if you’re sitting there, please say hello so I don’t sit in your lap,” instead of “is anyone sitting there?”

What he learned from these early experiences is that the risk of being rejected by others is a lesser risk than the risk of failing to connect with those who are ready.

Reach out and connect with people. Make it safe for them. Take a way the risk of rejection for THEM. But how much greater risk is isolation? Make the risk of a little rejection and understand that [not all will work out]. People look for the safety of the community they have in their pocket (phones). But think about how many lost future communities [never occur because we isolate ourselves in our phones and ignore the people around us].

Pierce choses a dynamic, almost Mandela-like optimism and a methodical approach. He achieved an athletic feats that trips up even 90 percent of sighted people: grabbing a moving trapeze and using it to ring a bell.

I have plenty of points of darkness in my life. But how long do I have to wait until I put my focus to the dawn that’s coming, the vision? If you get that vision, there’s a great dawn ahead of you in many ways…Vision is always going to be waaay more important than sight.

See tomorrow’s post for other highlights of #TEDxSpringfield

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By Posted on Posted in Copywriting, Eco-friendly, Energy & Sustainability, Environment, Frugality/Frugal Fun, Green Living/Green Lifestyles, language, Marketing Techniques and Philosophies, propaganda, Psychology, Social and Economic Justice Tagged with , , , , , ,
Urban bicyclists taking a break
Urban bicyclists taking a break

What surprised me about Seth Godin’s blog post today on cars vs bicycles was the way he based his pro-bike arguments in classic liberal altruism: protect the underdog, ensure the safety of the less powerful. This is even more remarkable because he lives in New York City, whre bikes have clear superiority over cars for many purposes. (His tounge-in-cheek pro-car arguments, on the other hand, were like the modern Republican Party: I have more power than you, so get out of my way.)

I’m a big believer in convincing by harnessing the reader/listener/viewer’s enlightened self-interest. So I’d rewrite his pro-bike list with these eight positive reasons:

  • In dense urban areas, you’ll get there much faster on a bike than in a car, for trips of up to five and maybe as much as seven miles, especially in rush hour
  • You can park within a few feet of your destination (in big cities, I often start looking for a parking space half a mile/one kilometer ahead, and sometimes don’t find a space until a mile/2KM on the other side)
  • In less populated areas, the bike provides a healthy, fun workout
  • You notice more on a bike: stores and restaurants to check out, architectural details, big scenic vista, some ripe and yummy fruit to pick on a wild raspberry vine, that gorgeous hawk soaring above you
  • You enjoy that wonderful feeling of being outside with the breeze and sun
  • Your carbon footprint during your trip is reduced by orders of magnitude
  • You get to smile and be smiled upon by other people; positive human connection, no matter how fleeting, is a good thing, and hard to achieve encased in a ton or two of steel and plastic
  • Bikes are waaay cheaper—bike economics: outright purchase of something between $200 for a decent used street bike on up to, say, $600 for a new one of better quality, maintenance costs of $50-$100 per year, fuel cost of zero; car economics: at minimum, $5000 plus hundreds or thousands in annual maintenance for a functional used car with a remaining lifespan of three years or more, plus costs of fuel and insurance, on up to several tens of thousands for a new one.

Of course, Seth is using the bike vs. car argument as a metaphor for the caring vs. selfish economy. But as an avid biker (going back to commuting to high school in New York City, and continuing through my current rural lifestyle)—and a benefit-focused marketer, I had to point out that bikes do actually offer a number of real advantages.

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By Posted on Posted in Branding, Business-general, Demographics/Psychographics, Diversity, language, Politics, Psychology Tagged with , , ,
Peace, in many languages
Peace, in many languages

I do not use “killing it” or “crushing it” to mean “successful.” Successful does not have to be about dominance and submission, winners and losers. I believe in an abundant, win-win world where we have the power to turn hunger and poverty into sufficiency, war into peace, and catastrophic climate change into planetary balance—while making a nice profit. The words we choose help determine where we (individually and as a society) are going, and how we get there.

In fact, I set up a whole new website, https://goingbeyondsustainability.com, to bring this message home. Somehow, I don’t think it would have the right tone if I had called this website “killingitforsustainability.com”.

Language matters. A lot. I just told a client yesterday to remove the word “dumb” from her vocabulary; she’s building a brand around smart, sexy, socially conscious blondes, and the “dumb blonde” stereotype is the exact opposite of that.

I don’t use the term, “senior moment.” I see elders as more often wise than confused. I’m 58 and I expect to be doing good work for the rest of my life, whether that turns out to be another 50 years, or whether my time turns out to be much more limited. I avoid gender-specific language; it’s almost always possible to find a gender-inclusive way to say something. “Firefighter” rather than “fireman,” “chair” (or the more cumbersome “chairperson”) instead of “chairman.” Since “s/he” or “co” or any other quick substitute for “he or she” hasn’t become common language, I do say “he or she” or “his and her.” Even though it’s clunky, it is less clunky to my eyes and ears than switching gender every paragraph.

Yes, I know that the word “niggardly” (meaning stingy) has nothing to do entomologically with a certain slur-word directed at black people. The root is different. But because the sounds of the words are so close, I would never use it. I don’t want to reinforce any association with the n-word. I’m also careful about words like “savages” or “primitive” or “cripple.” And I even avoid “sucks,” which was introduced as a slur against gay men. So many words are so loaded up with negative baggage that it’s a whole lot easier just not to use them.

Marketers should pay attention, too. Chevrolet made a huge mistake decades ago when it tried to introduce its popular Nova line into Latin America. Nobody bothered to check what that name meant locally. Oddly enough, it turned out that the locals weren’t exactly breaking down the doors to buy a car whose name is Spanish for “it doesn’t go.”

There is one military metaphor that doesn’t bother me at all, however. I use the word “target” to describe a tightly defined market niche. I like the precision of that. And because I’m a Guerrilla Marketing co-author, I use the phrase “guerrilla marketing.” But if I had been naming the brand, I’d have chosen something less grounded in war (and maybe easier to spell).

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By Posted on Posted in Activism, censorship, Democracy, Diversity, Ethics in Government, localism/locavore, People Helping People, Politics, propaganda, Psychology, Transparency vs. Secrecy Tagged with , , , ,

In his daily blog, Seth Godin wrote today,

The last hundred years have also seen a similar ratchet (amplified, I’d argue, by the technology of media and of the economy) in civil rights. It’s unlikely (with the exception of despotic edicts) that women will ever lose the vote, that discrimination on race will return to apartheid-like levels, that marriage will return to being an exclusionary practice… once a social justice is embraced by a culture, it’s rarely abandoned.

Unfortunately, those “despotic edicts” are all-too-common. While the general trend is not to reverse progress, there are far too many exceptions:

And, sadly, dozens more examples from around the world.

If you think “it can’t happen here,” do some research on Berlin in the 1920s–or read Margaret Atwood’s The Handmaid’s Tale). Or look at the scary anti-Arab and anti-Muslim acts of violence that started showing up regularly in the US starting in the aftermath of 9/11/01 and are still escalating.

Although this is a pessimistic post, I am ultimately an optimist. I think Godin is basically right–but there are many, many exceptions. Let’s work together for a world in which those exceptions are no longer tolerated–we can do this!

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By Posted on Posted in Activism, Arts & Entertainment, Diversity, Ethics: General, language, Protests and Crackdowns, Psychology, Shel's Personal Life Tagged with , ,

Pattern from a Japanese kimono
Pattern from a Japanese kimono
A group of Japanese-American protestors has embarrassed Boston’s Museum of Fine Arts into pulling the plug on the opportunity to stand in front of a Monet painting of his wife in a red kimono, wearing a similar red kimono.

As someone whose stepfather is Japanese, and who had to pose with my wife, my sister and her husband in the authentic yukatas (they’re like kimonos, but less formal and lighter weight) and obis (ceremonial belts) he gave us for some event–and as someone who has certainly seen my own Jewish heritage symbols appropriated and/or misused by mainstream culture–I can relate on some level her perspective.

But I also feel it’s crucial that we learn about the wider world around us, and that e.g. eating Thai food doesn’t mean you understand Thai culture. I think the experience of wearing the very elegant but very restrictive formal Japanese outfit with kimono and obi can provide a little window into what it was like to be upper-class female in 19th-century Japan. It saddens me that those teachable moments were lost in this.

I also do have concerns about how many other opportunities to touch another culture have been taken from us in the name of political correctness. A few years ago, a local high school even canceled a production of West Side Story because they were accused of racism–missing the entire point. Ditto the campaigns to purge high school classrooms of Mark Twain’s anti-racism classic Huckleberry Finn because it used the n-word, even though Twain’s purpose was to use that epithet (which, in his time, was probably the most common word to describe blacks) to build a bridge between the black and white cultures of 19th-century southern Illinois, right next to slave-owning Missouri.

To me, the correct response would have been for the museum to meet with the protestors and ask for their input in recasting the exhibit so it enlarged the educational aspect in a way that the Japanese-American protestors found appropriate–and for the protestors to have made that, rather than ceasing the exhibit, as their demand. Instead, it’s all this shouting at each other instead of talking to each other. Yes, you protest, but then you collaborate and build a greater whole.

Of course, an even more appropriate way to handle it would have been to involve local Japanese-American organizations in the planning and curation to begin with.

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By Posted on Posted in censorship, Democracy, Demographics/Psychographics, Diversity, Ethics: General, General Commentary, Politics, Protests and Crackdowns, Psychology, Social and Economic Justice Tagged with , , , , , , ,

Freedom to exercise one’s own religion is NOT the same as freedom to stuff that religion down others’ throats. This is what the right-wing Christians have not understood about the Supreme Court decision on gay marriage. No one is forcing them to marry each other–and they do not have the right to keep others from marrying the ones they love, just because their religion doesn’t agree.

When my family was kosher, I went to private Jewish schools (yeshivas). It may have been that part of my parents’ reasons was to keep me away from the “corrupting” influence of non-kosher food.

This post is inspired by a report of a Canadian mayor telling Muslim parents the schools would not stop serving pork–a report that was a hoax (which took about seven seconds to determine). But just because the report was false (and probably motivated by someone seeking to stir up religious divisions) doesn’t mean we shouldn’t talk about the underlying issue: when does one person’s freedom stop and another’s start?

I am a vegetarian and I would never say to a school system, “don’t serve meat because it is offensive to me.” On the contrary, it is offensive to me when someone tells me I can’t eat the food I want because that food offends them, and I wouldn’t presume to make those choices for others. Sure, I wish more people would turn vegetarian, and I can list a dozen reasons why vegetarianism is good for the planet and good for our bodies.

I will say (and have said), “please don’t bring meat into a potluck at my vegetarian house.” A parent offended that foods he/she doesn’t eat are served in the cafeteria has other choices. There are schools where no pork is served–in fact, I know for certain that pork is not served at any Orthodox yeshiva or Islamic or Seventh Day Adventist school. It would be offensive if the Muslim kids and Orthodox Jewish kids and vegetarian kids attending public school were *forced* to eat pork. But it should not be offensive to sit in a cafeteria where others are eating it.

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By Posted on Posted in Abundance and Prosperity, Demographics/Psychographics, General Commentary, People Helping People, Politics, Psychology, Social and Economic Justice Tagged with , , , , , ,
Happy mother and baby
Happy mother and baby—photo by Cynthia Turek

The 2015 edition of the Sustainable Development Solutions Network’s World Happiness Report is out. It lists the five happiest countries.

Drumroll, please…

 

  1. Switzerland
  2. Iceland
  3. Denmark
  4. Norway
  5. Canada

Isn’t that interesting? Every one of the five is a social democracy with a strong safety net. The four European countries are also known for their leadership in reducing energy consumption and carbon footprint; in fact, Iceland’s stationery power needs are met almost entirely through (renewable, clean) geothermal and hydro. These are countries that take care of their own. Their citizens correctly assume that medical care, education, and so forth are their right, and that government will do what it can to assist in preserving the earth as human habitat. The social services are funded by higher taxes than we pay in the US, but they get something for their money. And none of them are highly militarized or known for excessive violence. (Yes the Swiss do have universal male military service— but they don’t fight wars, and in my two trips to Switzerland, I’ve hardly even seen a soldier.)

Despite the cold climates where all five are located, these are happy people.

Now, if only we could get politicians in the US to pay attention.

 

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