We still have a long way to go on eco-friendly packaging. I just finished a box of crackers. I washed out the plastic tray and will add it to the plastics recycling bag when it dries, put the box in the paper recycling bin, and threw away the shrink-wrap around the tray in the actual trash.
Excess packaging: cracker box, tray, and inner shrink-wrap. Photo by Shel Horowitz
Most people won’t bother to do all this. Designers: this is a profit opportunity for you: create packaging that people only have to put in one place when it’s over, and that can be repurposed later–and remember that today’s compostable “solution” is only an alternative if people have access to an industrial compost facility. Most people don’t.
And businesses: as you adopt truly eco-friendly packaging, you’ve got a branding and marketing opportunity.
Yesterday and today, I’ve listened to a bunch of the EarthDayLive2020 conference. It’s exciting to see this intergenerational, intercultural, and very smart group of activists and performers attracting thousands of viewers over Zoom.
One speaker, Erica Chenowith, tossed off a remark that changed everything I think about the 2020 US presidential election. She said—and this is so clear after all the progressives exited the race—that we get involved with this election not to choose our ally but to choose our adversary (she used the term “enemy,” but I think my term gets her meaning more accurately).
This, to me, might be the secret sauce for getting progressives to come out and vote. In this scenario, Biden migrates from lesser evil to far, far better adversary. With a moderate and relatively honest Democrat in the White House, progressives will have a much easier time moving our agenda forward. Biden will be more pliable on economic issues, on the social safety net, and on the environment. He is no Bernie Sanders or Elizabeth Warren, but he is someone who does listen, and who occasionally changes his mind—as he did on same-sex marriage. In the Bill Clinton era, he supported the horrid DOMA, but he pushed Obama well to the left when marriage equality came to the tipping point.
He is already likely to reinstate the US into the Paris Climate Accord. Once he understands how the Green New Deal will create jobs, put discretionary spending into people’s pockets, and reduce our vulnerability both to foreign oil oligarchs and to runaway multinational corporations—thus reducing the risk of war—I think he would support it or at least not interfere with it.
In other words, a Biden administration would be a much more welcome adversary. It would be more humane, more willing to work with other countries, interested in preserving rather than destroying the environment—and far more predictable. And it would be a complete rejection of the apparent main goal of the current occupant: to make himself even richer and everyone else be damned. In other words, Biden will be someone who will respond as we would like him to, at least some of the time—and who is unlikely to ever engage in the viciously destructive hate-based politics we see every day.
There’s ample precedent. LBJ, the long-time Southern politician, not JFK, the liberal icon, was the one who signed several pieces of civil rights legislation and declared war on poverty. Richard Nixon, a Republican and anticommunist extremist, was probably the president who did the most to protect the environment other than perhaps Obama–not because he believed in the cause, but because public outcry left him no other choice. (Of course, the good work Johnson and Nixon did on these issues in no way gives them a pass around the Vietnam war, domestic repression, etc.)
I’d love to hear from progressives who take electoral politics seriously—is this the way we attract young disillusioned progressives who are ready to sit out the election because we are once again stuck with a centrist candidate who doesn’t really represent us? Please weigh in
Elizabeth Warren hugs a woman in front of Homestead Detention Center
Regardless of what you think of her politics, her personality, or anything else, you have to admit she is quite a wordsmith. Personally, I thought Elizabeth Warren was the best presidential candidate I’ve ever had the chance to vote for. But after her dismal Super Tuesday, it was clearly time for her to get out. She used the opportunity to be memorable once again, and to remind us that it was never about her, but about the movement.
Elizabeth Warren hugs a woman in front of Homestead Detention Center
Warren’s amazing pep talk of a withdrawal statement was one of the most remarkable pieces of oratory-in-writing (and, I’m guessing, oratory delivered in person to our campaign staff) I’ve ever seen. Since many readers of this blog are professional communicators, it’s worth analyzing and learning from it. Here it is, with my commentary:
I want to start with the news. I want all of you to hear it first, and I want you to hear it straight from me: today, I’m suspending our campaign for president.
No shilly-shallying, no evasion. Straight to the unpleasant truth.
I know how hard all of you have worked. I know how you disrupted your lives to be part of this. I know you have families and loved ones you could have spent more time with. You missed them and they missed you. And I know you have sacrificed to be here.
Acknowledging how her volunteers and staff have put their lives on hold. Few candidates do this. More should.
So from the bottom of my heart, thank you, for everything you have poured into this campaign.
Not just acknowledging, but giving direct thanks.
I know that when we set out, this was not the call you ever wanted to hear. It is not the call I ever wanted to make. But I refuse to let disappointment blind me – or you – to what we’ve accomplished. We didn’t reach our goal, but what we have done together – what you have done – has made a lasting difference. It’s not the scale of the difference we wanted to make, but it matters – and the changes will have ripples for years to come.
Rooting the disappointment in optimism and accomplishment.
What we have done – and the ideas we have launched into the world, the way we have fought this fight, the relationships we have built – will carry through, carry through for the rest of this election, and the one after that, and the one after that.
Going for the long-term view.
So think about it:
We have shown that it is possible to build a grassroots movement that is accountable to supporters and activists and not to wealthy donors – and to do it fast enough for a first-time candidate to build a viable campaign. Never again can anyone say that the only way that a newcomer can get a chance to be a plausible candidate is to take money from corporate executives and billionaires. That’s done.
Look how she frames this: as a forever improvement to a broken system. Wonderfully bold.
We have also shown that it is possible to inspire people with big ideas, possible to call out what’s wrong and to lay out a path to make this country live up to its promise.
We have also shown that race and justice – economic justice, social justice, environmental justice, criminal justice – are not an afterthought, but are at the heart everything that we do.
And at the heart of this message. This was a campaign based from the start in social justice.
We have shown that a woman can stand up, hold her ground, and stay true to herself – no matter what.
Something we needed a certain amount of assurance about, after the debacle of 2016.
We have shown that we can build plans in collaboration with the people who are most affected. You know just one example: our disability plan is a model for our country, and, even more importantly, the way we relied on the disability communities to help us get it right will be a more important model.
This collaborative approach is rare in political campaigns, especially at the presidential level. Acknowledging the contributions of experts who don’t merely study but actually LIVE the experience in formulating policy.
And one thing more: campaigns take on a life and soul of their own and they are a reflection of the people who work on them.
This campaign became something special, and it wasn’t because of me. It was because of you. I am so proud of how you all fought this fight alongside me: you fought it with empathy and kindness and generosity – and of course, with enormous passion and grit.
Fairly typical kudos to the staff and volunteers. Nicely done, but other candidates have done the same.
Some of you may remember that long before I got into electoral politics, I was asked if I would accept a Consumer Financial Protection Bureau that was weak and toothless. And I replied that my first choice was a consumer agency that could get real stuff done, and my second choice was no agency and lots of blood and teeth left on the floor. And in this campaign, we have been willing to fight, and, when necessary, we left plenty of blood and teeth on the floor. And I can think of one billionaire who has been denied the chance to buy this election.
Back to the long-haul strategy, the idea that this is a fight that takes time, and that there are victories along the way, from years past to even as recently as this week
Now, campaigns change people. And I know that you will carry the experiences you have had here, the skills you’ve learned, the friendships you have made, will be with you for the rest of your lives. I also want you to know that you have changed me, and I will carry you in my heart for the rest of my life.
Doesn’t she sound like she’s giving a graduation speech? She’s reminding them of the inspiring, even life-changing experience they all had together in support of this larger cause: building a movement.
So if you leave with only one thing you leave with, it must be this: choose to fight only righteous fights, because then when things get tough – and they will – you will know that there is only option ahead of you: nevertheless, you must persist.
A lot going on in these three lines. A command to do what’s right, a reminder that you’ll face deep-seated opposition, and a call-back to the popular meme that sprung up around her after Mitch McConnell refused to let her read Coretta Scott King’s remarks on the Senate floor. McConnell was the one who said, “Nevertheless, she persisted,” and within days, that was on bumper stickers all around the country
You should all be so proud of what we’ve done together – what you have done over this past year.
We built a grassroots campaign that had some of the most ambitious organizing targets ever – and then we turned around and surpassed them.
Our staff and volunteers on the ground knocked on over 22m doors across the country.
They made 20m phone calls and they sent more than 42m texts to voters. That’s truly astonishing. It is.
We fundamentally changed the substance of this race.
Not just listing some of the accomplishments, but quantifying them. She’s reminding them that she is a policy wonk, that she uses data to substantiate her claims and justify her many detailed plans.
You know a year ago, people weren’t talking about a $0.02 wealth tax, universal childcare, cancelling student loan debt for 43 million Americans while reducing the racial wealth gap, or breaking up big tech. Or expanding Social Security. And now they are. And because we did the work of building broad support for all of those ideas across this country, these changes could actually be implemented by the next president.
Again, reminding them how they helped to change the discourse and make space for the next president to put these things into practice.
A year ago, people weren’t talking about corruption, and they still aren’t talking about it enough – but we’ve moved the needle, and a hunk of our anti-corruption plan is already embedded in a House bill that is ready to go when we get a Democratic Senate.
A subtle call to get that Democractic Senate majority, and a subtle reminder of the large pile of bills passed by the House but in limbo in the Senate.
We also advocated for fixing our rigged system in a way that will make it work better for everyone – regardless of your race, or gender, or religion, regardless of whether you’re straight or LGBTQ. And that wasn’t an afterthought, it was built into everything we did.
A universalist call for inclusion and intersectionality that manages to avoid insulting white working class straight Christian men, who are just as much “everyone” as those who identify as other than that.
And we did all of this without selling access for money. Together 1.25 million people gave more than $112m to support this campaign. And we did it without selling one minute of my time to the highest bidder. People said that would be impossible. But you did that.
Again, she is rewriting the expectation of what’s not only possible but can become normal.
And we also did it by having fun and by staying true to ourselves. We ran from the heart. We ran on our values. We ran on treating everyone with respect and dignity.
Social change can be fun! As Emma Goldman said, “If I can’t dance, I don’t want to be in your revolution.”
You know liberty green everything was key here – my personal favorites included the liberty green boas, liberty green sneakers, liberty green make up, liberty green hair, and liberty green glitter liberally applied. But it was so much more.
A bit of branding. In truth, I hadn’t noticed this. Warren’s signs have been blue-and-white for years (I live in Massachusetts and I’ve seen them since 2012).
Four-hour selfie lines and pinky promises with little girls.
In other words, what you staff and volunteers did helps to shape the next generation. A strong claim to deeper meaning.
And a wedding at one of our town halls. And we were joyful and positive through all of it.
Celebratory! And a talking point: what other candidate would inspire a wedding at a Town Hall, and what other candidate would make space for that to happen?
We ran a campaign not to put people down, but to lift them up –
Another message of empowerment, and a huge contrast with the incumbent.
So take some time to be with your friends and family, to get some sleep, maybe to get that haircut you’ve been putting off – you know who I’m talking about.
Humor in the face of stress and disappointment, followed by…
Do things to take care of yourselves, gather up your energy, because I know you are coming back. I know you – and I know that you aren’t ready to leave this fight.
Another call to stay active and involved.
You know, I used to hate goodbyes. Whenever I taught my last class or when we moved to a new city, those final goodbyes used to wrench my heart. But then I realized that there is no goodbye for much of what we do. When I left one place, I took everything I’d learned before and all the good ideas that were tucked into my brain and all the good friends that were tucked in my heart, and I brought it all forward with me –
Reiterating that the fight goes on, and so do the policy wins and the friendships.
and it became part of what I did next. This campaign is no different. I may not be in the race for president in 2020, but this fight – our fight – is not over. And our place in this fight has not ended.
Because for every young person who is drowning in student debt, for every family struggling to pay the bills on two incomes, for every mom worried about paying for prescriptions or putting food on the table, this fight goes on. For every immigrant and African American and Muslim and Jewish person and Latinx and trans woman who sees the rise in attacks on people who look or sound or worship like them, this fight goes on.
Reiterating the intersectionality piece, the economic and social justice pieces, and the importance of defending the most vulnerable members of society.
And for every person alarmed by the speed with which climate change is bearing down upon us, this fight goes on. And for every American who desperately wants to see our nation healed and some decency and honor restored to our government, this fight goes on. And sure, the fight may take a new form, but I will be in that fight, and I want you in this fight with me. We will persist.
Bringing in the environment, which hadn’t shown up here so far. And again, reminding of how low the bar has fallen.
One last story. One last story. When I voted yesterday at the elementary school down the street, a mom came up to me. And she said she has two small children, and they have a nightly ritual. After the kids have brushed teeth and read books and gotten that last sip of water and done all the other bedtime routines, they do one last thing before the two little ones go to sleep. Mama leans over them and whispers, “Dream big.” And the children together reply, “Fight hard.”
A big, emotional close. Showing how the campaign’s motto is changing lives into the next generation. I would have ended it there but she has one more inspirational line:
Our work continues, the fight goes on and big dreams never die.
Every year, bestselling author and social media visionary Chris Brogan challenges his huge reader base to come up with three words to provide focus for the coming year. This year, I decided to take the challenge for the first time since 2016. And this time, I’m going to emblazon them on a printout in huge type, and post it where I can see my words every day. My three words are:
Clarity
Justice
Healing
Clarity
I’ll discuss Justice in Part 2 (with lots of links(), and Healing–including a deeply personal experience that happened to me this month–in Part 3.eye chart reminds me of having clarity in this year of 20//20 Clarity, 2020 AD
The year 2020 reminds me of 20/20 vision: seeing with perfect clarity. While I don’t expect to achieve perfect clarity, even with the new glasses I’ve just been prescribed ;-), I do want to focus on seeing and acting as clearly as possible.
It’s been several years since I changed the focus of my business toward helping other businesses (and other types of organizations such as nonprofits) find the sweet spot where profitability intersects with environmental and social good.
I now market myself as the person who can help any organization discover opportunities to do go in the world by creating, identifying and re-purposing, and/or marketing profitable products and services that turn hunger and poverty into abundance, war into peace, and catastrophic climate change into planetary balance.
I’ve gotten a lot clearer in my messaging since starting this quest in the summer of 2013, since giving my TEDx talk in 2014, and even since publishing my 10th book, Guerrilla Marketing to Heal the World, in 2016 (which Chris Brogan endorsed, along with Seth Godin, Jack Canfield, and many others).
But I’m still nowhere near as clear as I need to be about:
Who wants to pay me to do this work?
Which services they most want, and to achieve what goals?
How to set a price structure that’s fair both to solopreneurs and large corporations?
Who do I most want to serve?
I’m beginning to figure out the answers. I’ve settled on pricing based on the size of the organization, which seems reasonably fair because larger organizations are more complex and therefore a task such as a marketing plan our outlining a product development campaign will take a lot more of my time–but I’m not sure I’ve got all the bugs worked out yet. I’ve realized that I’d rather work with small entities than large ones, but I am very open to being farmed out by a larger entity to their smaller customers, suppliers, or business units–and to the larger entities sponsoring me in other ways, such as funding my speaking to organizations that can’t otherwise afford me.
Hopefully, seeing that message of clarity on the wall of my workspace every day will inspire me to figure all this out, and to make my message so clear that everyone understands exactly how I can help and why it’s important.
I’ll discuss Justice in Part 2 (with lots of links), and Healing–including a deeply personal experience that happened to me this month–in Part 3.
Nostalgiawashing: pretending that you represent the “good old days” of small-town, small-business artisanship while actually running a large, highly mechanized operation.
Although I just invented the term (zero relevant hits on Google), nostalgiawashing’s been a thing for decades. Think about Jack Daniels or Pepperidge Farm. Or nostalgia-driven experience-based companies like Cracker Barrell and even Disney. (Disney is a bit schizophrenic on this, because it markets both nostalgia (for example, Main Street, USA) and its opposite, which I’ll call “tomorrowism” (for example, Epcot). All these companies try to bring us back to a simpler era, when nearly all the figures of authority were straight, white, middle-aged, able-bodied Christian men, and when the upper class could mostly avoid contact with the “masses yearning to breathe free”: immigrants and locally-born alike in the lower classes. Of course, that era never actually existed!
I’m not going on the warpath to eliminate nostalgia-based marketing, even when I think it’s deceptive enough to be called nostalgiawashing. But at least don”t insult our intelligence with it!
This is inspired by a mailing that did insult my intelligence. It was a card that offered “warm winter wishes” on the outside and then offered me a discount on replacement windows and “one of my favorite holiday recipes” (included on a separate index card). I have been a customer, getting replacement patio doors from them a few years ago, so I’ll give them credit for at least keeping in contact. Here’s why it didn’t work:
The envelope used a very nice handwriting font, but a return address sticker without a name, just an address…a first-class presort stamp and a sprayed-on barcode. It wasn’t difficult to figure out that this was bulk mail, though I thought it was from a charity.
The card is in a different handwriting font, even though it purports to be from the same person who addressed it. And they even positioned the text so it slants up the page–but uniformly on every line??? Come on, people, do you really think you’re fooling anyone?
I understand why the recipe card, on what pretends to be an old-fashioned index card, uses yet a third handwriting font–because, of course, the manager’s “Aunt Amy” wrote it. But at the end of the second side (not shown), it has a copyright notice in the name of the company. And the recipe itself is something I personally found disgusting. I can’t imagine wanting to make a dessert out of a whole sleeve of saltines, and Heath bar bits.
Of course, I don’t happen to be in the market for new windows anyway. Even if the mailer had been brilliant, I don’t need what they’re selling. But if they were a client of mine, I would have not only used a completely different approach, but recognized that not a lot of previous customers necessarily need four more windows right now and provided incentives for referrals.
Remember some of those unflattering names for TV in the 1960s and 70s? “Boob tube.” Idiot box.” I think these names are rooted in the neurological changes TV works on our brains, combined with the inherently passive nature of watching–AND with the low content quality that too often marks this powerful and addictive medium.
TV too often incites violence and racism. And I don’t choose to play in that sandbox. For every Mr. Rogers or Sesame Street inculcating positive values, for every National Geographic or Discovery Channel special that broadens our sense of what is possible, there are dozens of shoot-em-up adventure shows and newscasts to focus our attention on the worst parts of our society. And it’s all tied together with ads designed to make us feel inadequate because we don’t buy certain brands. As Mick Jagger sang, “He can’t be a man ’cause he doesn’t smoke/the same cigarettes as me.“
The original promise of cable TV was no ads in return for the monthly payment (1970s). But that original promise didn’t last very long! I grew up in NYC, which had seven stations on the VHF band, plus what must have been another 20 on UHF for those who had sets that could pull them in. Moving to places that had only two or three channels on the broadcast spectrum, I could see the appeal, at least for those who love TV.
TV is not an active part of my life.
We moved when I was 10 and left the big clunky ancient black-and-white TV behind. We didn’t get another one for two years–just in time to watch All In The Family. That was pretty much the only show I watched through high school. Through much of my early adult life, we didn’t even own a TV.
And when we got one, it was mostly as a video monitor, with some PBS kid shows on the side. We thought it was healthier to let our kids watch up to an hour a day of content-supervised TV than to ban it altogether and have it become alluring forbidden fruit.
A few years ago, when regular old broadcast TV was discontinued, our cable company gave us a converter box free for the first two years. We never even got it to work properly, and when the two years were up, we returned the box and eventually convinced them that we shouldn’t be paying the $10 month for a service we weren’t using. They acted deeply shocked but eventually lowered our bill. They supply both our landline phone and our broadband Internet.
A few times a year, we go to a friend’s house or a public place to watch a presidential debate, World Series game, or other special broadcast. I think TV news is the worst kind of mind pollution and get my news from other sources–that’s been true for decades, even when I had a working set. I still read my local daily newspaper, which has great coverage of my own region and at least some coverage of the wider world. I read a ton of e-newsletters that keep me informed within my various niches, and click to interesting links on social media (which has its own positives and negatives)–yes, including some TV clips. I’ll listen to radio news and public affairs programs such as All Things Considered (NPR) and Democracy Now (Pacifica). And yes, I spend some time daily on social media.
In fact, I deeply resent being forced to watch TV news with all its shallowness and violence when I ride elevators, wait for planes or buses or trains, or use a hotel fitness room. If there’s a great skit on Saturday Night Live or a new Randy Rainbow parody, or shocking testimony implicating high government officials, I will hear about it on Facebook and watch online. I worry about the people who spend so much time watching violence disguised as news, especially if they do it right before bed, leaving the whole night for the subconscious to absorb the message that this is normal.
While I don’t duck from the unpleasant things happening, I don’t steep myself in them. I surround myself with enough positive news (through those and many other channels) to insulate me from the bad effects of soaking in negativtiy. I recommend doing that as much as possible.
What strategies do YOU use to stay focused on the change you can make rather than letting the problems paralyze you? I’d love to see your comments, below.
Lately, my inbox is full of courses to market via Facebook Messenger.
I actually hit reply to one that began, “What if you could use FB Messenger to make up to $2,500 a week… in your spare time?”:
What if we could have ONE communication channel that doesn’t get polluted by marketers trying to hijack it? There is no refuge anymore! I remember when the only things in my inbox were things I wanted. I remember when I didn’t get blasted with texts from companies that don’t even know me. I am a marketer, and I understand the need to reach out. But damn it, we need some spaces where we’re not getting marketed to.
I do get it. Every time someone invents a great new communication tool, someone else invents a way to sneak marketing messages past the gatekeeper. And then someone else invents some protection. And usually, someone else invents a way to overcome that block.
Postal mail begat bulk mail, which begat opening mail over the recycle bin, which begat postcards and envelope teasers. Telephones begat outbound call centers, which begat caller ID, which begat robocalls with spoofed IDs. Email begat spam, which begat spam filters, which begat messages crafted to go around them, which begat Google’s Promotions and Social folders (which severely impacted legitimate newsletter publishers and didn’t seem to hurt the spammers much).
It’s an arms race. The Cold War in all your inboxes. Ads in toilet stalls. Digital ads on billboards changing every few seconds. Ads on the frame around the taxi rates placard on the divider between the front and back seats in a cab.
But here’s the thing: all of these intrusive methods are dinosaur-marketing. Seth Godin told us 20 years ago about permission marketing.
Seth Godin. Photo by Jill Greenberg. Courtesy of Seth Godin.
Seth has permission to be in MY mailbox. His daily blog shows up every day. I actually open and read every column for his useful information and fresh perspectives. Often, he offers a program or product—but it’s in context .
Seth walks his talk. And I buy from him occasionally. (I also sometimes share or email him comments. That, plus writing a great book, got him to endorse my 10th book, Guerrilla Marketing to Heal the World.)
You don’t win customers by shouting louder; you win them by being relevant and helpful, and using the technology intelligently:
Instead of random texting, text your own customers who’ve given you their mobile numbers as they show up within a mile of you, with friendly, helpful information about today’s cool event (yes, geotexting exists)
Instead of using robocalls to make deceptive offers, use them to notify your customer base of important news, like a weather-related school closing or a construction delay on a major artery
If your Facebook page uses the automated FB Messenger feature, send links to your FAQ and three most popular or useful pages on your own website—but also make sure you have a human being reading the inbound messages and responding quickly. And figure out a way to only send that autoresponder the first time you get a PM from any specific person.
So here’s MY soft-sell pitch at the end of this useful (I hope) content: if you need help developing non-intrusive, welcomed marketing, drop me a line or give me a call. Especially if your business or product/service/idea contributes to environmental and social good.
I’m a big fan of Massachusetts Senator Elizabeth Warren. She’s been my Senator for more than six years, and I was aware of her consumer advocacy for several years before that. In the crowded field of Democrats seeking the presidency, she’s my top choice.
I’ve been puzzling about this for almost two weeks, looking for something fresh to say that hasn’t been said before, as in this article by Megan Day:
In Warren’s scenario, Fox News’s politics will be defeated by a few principled liberal politicians engaging in a media blackout. In [Bernie] Sanders’s, Fox News’s politics will be defeated when the Left convinces a significant portion of the Right’s working-class base that they’ve been duped, and that the pro-worker left best represents their political interests...
By refusing to go on Fox News, Warren has demonstrated that she doesn’t take this task as seriously as she ought to. As Sanders has plainly stated, the power of the capitalist class is so formidable that it will take a huge movement of millions of united workers to actually overcome it in reality. Warren’s policy ideas are frequently excellent, but without a fundamental orientation toward the very people who stand to benefit from them, they stand little chance of materializing.
I agree with Day. Warren’s better policy initiatives are not enough if she’s going to rely on the liberal elite to make them a reality.
And she should know this. She’s a born organizer, and her speeches are very approachable. Like that guy in the White House, she understands how to talk to ordinary people with in some cases limited education, to make them feel excited by (and ownership of) her ideas.
Yes, Fox is toxic. But when people have swallowed poison, you go in and pump their stomachs. The argument she makes that she doesn’t want to enrich the network or legitimize it seems spurious. After all, Bernie Sanders attacked Fox during the Town Hall they gave him and televised.
And then it hit me that my own start in journalism was very relevant.
In 1972, as a 15-year-old junior at Bronx High School of Science, I got my first article bylines–covering peace demonstrations and other progressive events. I didn’t get them in the official school newspaper; writing for Science Survey was only an option for the students in the honors journalism English class.
I got them in one of the school’s underground papers. A paper called Insight, published by a small group of right-wingers who identified as libertarians. They ran my stuff with disclaimers: “the following article does not reflect the views of the management,” etc.
But they ran my stuff! I was able to share my viewpoint, encourage the peace and environmental agendas of groups I was involved with, and build a publication portfolio that led to a 45-year writing career and the authorship of 10 books and thousands of articles.
And even at the time, I felt that maybe the best part was that they put me in front of an audience that was skeptical of my views. They gave me a forum to reach people who disagreed with me. I have no idea if I changed anyone’s mind, but I was given that chance.
“In a world that seems like chaos, your reflections are rebellious, daring and needed.”
My birthday sparked a lovely exchange with a devoted fan of the daily Gratitude Journal I’ve been posting on Facebook since March (and plan to turn into a book). She gave permission to post her comments, but not her identity. Hers are in regular type, and my responses are in italic:
Happy Happy Birthday! And I love all the gratitude and aha moments that you share. That level of reflection is an art unto itself. Sometimes being present is the best present we give to ourselves and others. HAPPY BIRTHDAY! Celebrate well!
Thanks for your sweet and thoughtful message. It means a lot that the work I do here is appreciated by you and others.
It really is. And what a journal to capture the rollercoaster that is that life-is-so-daily, so stand up for what you believe in, get outside to appreciate the places around you, love your people and carpe diem.
You teach us and re-affirm that with every post. In a world that seems like chaos, your reflections are rebellious, daring and needed. Your posts remind all your readers that little moments matter, that meals matter, that who we spend time helping matters, that community is important. All those messages are needed in the cacophony of today’s world.
And that’s exactly why I do it! I believe that modeling the world I want to live in actually does help create that world. I try not to attack people personally even as I vehemently disagree with them (though some in the current administration, as well as some of the trolls, make that very challenging). I try to share more posts about people repairing the world than destroying.
We hear lots of talk about being customer-centric—but then we see far too many examples of companies that DON’T walk their talk. I still remember seeing a sign inside a Blockbuster Video store, maybe 20 years ago, talking about their empowered employees. I went up to the counter clerk and asked permission to snap a picture of the sign; I wanted to use it as a positive example in the customer service section of the marketing book I was writing—and the clerk said I’d have to call corporate headquarters. What kind of empowered employee is that? I was so disgusted I never set foot in another Blockbuster.
Most companies will need to make three shifts at the same time to become truly customer-centric. All three are challenging but bring very big returns.
Create a culture where employees feel valued and listened to—where what they do makes a difference. Empower them not just to fix customers’ problems but to harness their own creativity to create preemptive change. IN the trenches every day, employees often have the best ideas for improving things. But they will only share those ideas if they think management will pay attention and that they won’t get punished in any way. No matter how crazy an idea may seem, give it a full airing. Often, you can modify it to be practical, and implement those pieces. Consider implementing a reward system for any idea. The reward doesn’t have to be monetary. It could be as simple as naming the employee with the best idea, or with the most ideas, Employee of the Month. However, if the idea saves or makes the company a big pile, the originator should get a money reward too. For hierarchical companies, this means letting go of command-and-control and making line employees feel that management really wants their ideas—which can be discussed in public meetings/assigned to study/IMPLEMENTATION committees and NEVER dismissed out-of-hand by a manager either 1:1 or in public. This takes training, of course.
Really listen to your customers. Don’t just wait for them to complain. Go out and ask them what they love about working with you, and what they’d like you to improve—and why.
A woman on a customer service call, taking handwritten notes
Treat this seriously and publicize the way their suggestions become innovations (including honoring them by name, if they consent). Not only will this show how responsive you are, it encourages more people to jump in with their own ideas.
Align your company with a higher purpose. If people feel that you’re making both a difference and a profit, they will become much more enthusiastic Employee turnover drops while productivity goes up, customer retention increases, and you might even become a media darling. For instance, can you identify, develop, and market a profitable product or service that actually helps turn hunger and poverty into abundance, war into peace, or catastrophic climate change into planetary balance?
Bonus tip, because I like to overdeliver: shift from a scarcity to an abundance mindset. Replace “yes, but” with “yes, and”: expand the possibilities, build off that suggestions until you’ve co-created something wonderful. Then go implement it!
Need help? This is what I do in my consulting, writing, and speaking. I’m really good at finding opportunities for almost any company to “do well by doing good” (old Quaker saying): to find profitable niches that make the world better, and to create the products and services to fill those niches. Here’s my contact info. Want to learn more? Drop by https://goingbeyondsustainability.com/ and have an explore.
