Guest Post by Sam Horn, author of Tongue Fu and many other books.
Does it feel like you’re talking on eggshells these days? You’re not alone. A report from McKinsey says, “Rudeness is on the rise and incivility is getting worse.”
As one woman said, “It feels like I can’t say anything right. It seems everyone’s on edge. They take offense at the least little thing. What can we do when everyone’s stressed out?”
She has a point, doesn’t she?
The last year and a half has been tough.
People have lost loved ones and jobs. Controversies around masks and vaccinations have put people at odds. Remote work and home-schooling have frayed nerves and tempers.
So, what can we do? We can Tongue Fu!
Tongue Fu! (a trademarked communication – conflict prevention/resolution process) teaches what to say – and not say – in sensitive, stressful situations you face every day.
It’s ironic. We’re taught math, science and history in school, we’re not taught how to deal with difficult people without becoming one ourselves.
And in these tough times, it’s more important than ever to know how to proactively handle complaints, disagreements, and unhappy, upset people.
Fortunately, that’s what Tongue Fu! teaches.
Here are a few challenges you may face at work, at home, online and in public – with tips on how to respond in the moment instead of thinking of the perfect response on the way home.
4 Tongue Fu! Tips for What to Say/Do When Things Go Wrong
Complaints When people complain, don’t explain. Explanations come across as excuses. They make people angrier because they feel you’re not being accountable. For example, if a host is upset because you’re late for a meeting, don’t explain why, just take the AAA Train:
Agree: “You’re right, Bob, our meeting was supposed to start at 9 am.
Apologize: And I’m sorry I’m late.
Act: AND I’ve got those stats you had requested. Would you like to hear them?”
When you take the AAA Train – Agree, Apologize and Act – instead of belaboring why things went wrong, you advance the conversation instead of anchoring it in an argument.
2. Negative accusation.
Whatever you do, don’t defend or deny untrue accusations. If someone says “You are so emotional!” and you say, “I am not emotional!” now you are! Instead, put the ball back in their court by asking, “What do you mean?” That questions motivates people to reveal the real issue and you can address that instead of reacting to their attack.
Imagine says, “You don’t care about your customers.” Reacting with, “We do care about our customers.” makes them wrong. Instead ask, “Why do you say that?” The client may say “I ordered supplies two weeks ago and still haven’t received them.” Now you know what’s really bothering them and you can fix their problem instead of debating their accusation.
3. Arguments.
If people are upset and you try to talk over them, what will happen? They’ll talk louder. The voice of reason will get drowned out in the commotion.
Instead, make a T with your hands (like a referee would) to cause a pause. Then say these magic words, “Let’s not do this. We could go back and forth for the rest of the afternoon about what should have been done, and it won’t undo what happened. Instead, let’s put a system in place to prevent this from happening again.”
You can also put your hand up like a traffic cop to do a pattern interrupt. Say, “Blaming each other won’t help. Instead, let’s figure out who will be in charge of this in the future so we can trust it will be handled promptly.”
As John F. Kennedy said, “Our goal is not to fix blame for the past, it’s to fix the course for the future.” If people start blaming, remind them, “We’re here to find solutions, not fault.”
4. Have to give bad news.
It’s easy to get defensive if your have to give bad news and say “It’s not my fault,” however that makes people feel you’re brushing them off.
A more empathetic response is to say “I can only imagine” as in ‘I can only imagine how disappointing this is.”
Then turn, “There’s nothing I can do” into “There’s something I can suggest. We have set up a 24 hour job-line with…”
In the real world, things go wrong. And sometimes we can’t fix them. We can at least let people know we care and we’re doing the best we can to help out.
Don Draper said, “If you don’t like what’s being said, change the conversation.”
We can change conversations and outcomes for good by using Tongue Fu! approaches.
Because when we treat people with respect, they’re more likely to treat us with respect.
And that’s a win for everyone.
This post originally appeared in Sam Horn’s newsletter and LinkedIn. Reprinted with permission. Sam’s 3 TEDx talks and 9 books have been featured in NY Times, on NPR, and taught to Intel, Cisco, Boeing, Capital One, NASA, Fidelity and Oracle. Want support completing your creative projects? Check out Sam’s Stop Wishing – Start Writing Community.
It is very unfortunate that the original developer didn’t get any guarantees that a buyer would maintain the fossil-free commitment written into the sale documents. Nonetheless, I think a creative and skilled attorney could make a number of different legal arguments that could force the developer to honor the agreement. Could the Environmental Defense Fund? perhaps take this on? It would be a great precedent to say that a community developed specifically as an eco-community could not then be put at the mercy of eco-hostile development.
As a non-lawyer, all I can do is speculate about the arguments a lawyer might use to block the conversion of the acquired parcels to fossil fuels (I have no idea if any of these would hold up in court and I am not presenting this as legal advice). Arguments could be made about such harms as
Introducing new health risks (especially to children)
Negative progress on climate that goes against International, US,Colorado, and neighborhood climate goals
Adverse possession (a doctrine that gives rights to squatters in certain circumstances)
The deliberate destruction of a cohesive intentional community
And of course, about consumers’ rights: this could clearly be seen as bait-and-switch: buying into a community with a stated purpose, and having that purpose violated, even shredded.
But the courts aren’t the only recourse. I do know something about organizing movements, and these neighbors should be organizing a movement. To list a few among many possibilities, they could be:
Organizing mass protests outside the developer’s office
Saturating the local paper with letters to the editor and op-eds
Enlisting allies in powerful environmental organizations, of which Colorado has no shortage
Protesting at the capital in Denver that their rights are being taken away
Contacting the press ahead of and after all of these events
Physically but nonviolently blocking attempts to connect the pipelines (note: this is illegal civil disobedience and participants might be subject to arrest)
Researching obscure laws that might provide tools that can successfully block the connection
Organizing boycotts and other public shamings of the developer
Plus, I really have to wonder what the developer is thinking. Eco-friendly homes are in high demand, can often sell for more than the price of comparable fossil-powered homes, and prove a skill set that many homeowners want. After all, people moved from other states just to participate in this community. And forcing eco-hostile housing development into an eco-friendly community is a recipe for public relations disaster and a bad, bad reputation.
Why not simply stop, think about the benefits of keeping this community identity, and use it as a marketing tool? That would make so much more sense than risking ongoing hostility, a ruined reputation and possibly much worse.
The owner of the Step Into the Spotlight discussion group, Tsufit, asked what kind of marketing could help Canada go smoke-free by 2035. My answer doesn’t fit into LinkedIn’s comment space, so I’m sharing it here:
Ooooh, what a wonderful project! If I might make some cross-border observations that an actual Canadian might find lacking, I would, first of all, identify the key attributes of not just each province but each region of each province and target different themes and different platforms that will work will for each. I’d remember the wild successes on my side of the border of “Don’t Mess With Texas”–which started as an anti-littering campaign and became an unofficial state slogan and a core part of Texans’ identity–and the “I Love New York” campaign that helped the Big Apple find its way from near-depression in the 1970s to, once again, the happening place that “everyone” wants to be part of–and then the state successfully expanded the campaign to talk about all the other parts of New York State.
In libertarian rural Alberta, it might be about the personal freedom to enjoy clean, smoke-free air and the desire to keep out of the clutches of National Health Service doctors by staying healthy. For Quebec City, ads (in French, of course) that might make Anglophone Canadians choke but appeal to the sense of separate identity, e.g., “Oui, we are a beautiful capital city–but we also want to be the capital of good health and clean air.” In a more rural part of Quebec, such as the Gaspésie, they might tout the health benefits of the rural lifestyle, fresh food, and clean lungs.
In the Inuit areas, it might focus on communitarianism, tribal values, etc. For the Metro Toronto and Vancouver markets, perhaps an appeal to cosmopolitan sophistication. “Thinking of smoking as cool is SO 1950s. We’re too smart for that now.”
This national effort of a series of hyperlocal campaigns would need people on the ground in each area to really figure out the touchpoints for each audience slice. And it would be across many media, from traditional TV and print and radio to Instagram, TikTok, etc.
AND it would include a significant curriculum component starting around 3rd grade, to build the defenses of rising generations against tobacco industry hype, to inoculate students with the knowledge of health, economic, and pollution/carbon consequences, and to foster development of healthy lifestyles and a different set of pleasures.
The sponsoring City Councilor is someone I know, and I wrote her this note:
Thanks for your good work on the plastics ordinance. As you know, I’ve been a green guy for 50 years, write books and give talks on greening business. One of my talks is called “Making Green Sexy.” Thus, the concerns I have with the plastics bill you’re championing are not about the intent. I would like to see potential problems addressed before it becomes law–so we avoid a debacle like the one we just had over the Main Street improvements (which I loved) and their sad, swift demise).
My big concern is that “recyclable” food containers aren’t recyclable, because paper and cardboard with food waste is not recyclable. We already know we’re not supposed to recycle pizza boxes. Any food waste in paper for recycling could cause the whole batch (potentially thousands of pounds) to be landfilled. It would make more sense to 1) require compostable, and 2) provide city composting stations in several neighborhoods as well as multiple ones downtown. It makes no sense to require compostable and do nothing to encourage composting. Many people will eat their food while still downtown and won’t be bothered to bring their compostable containers to their home compost pile or may not have access to composting at home.
Second, on the straw issue [banning plastic drinking straws]. Why not simply make an exemption for people with motor disabilities in their arms or mouth. For most businesses, a box of 100 plastic straws would probably last months.
Please share this note with your committee at today’s meeting.
We see over and over again that good intentions, not thought through, create more problems than they solve. The Main Street issue involved the city making its extremely wide Main Street much friendlier to bicyclists, pedestrians, and patrons of restaurant outdoor dining areas (which, in the pandemic, have increased in number tremendously)—but failing to get buy-in from (or even consult with) affected business owners, who agitated successfully, and the mayor removed all the improvements. This was sad, as a better situation returned to a worse one, wasting significant money in the process.
In my mind, the lesson was to think things through before acting.
I got this response, which shows that the councilors are indeed thinking about these issues:
Hi Shel- thanks for your support and counsel! Straws for those with disabilities are exempt. We are requiring reusable or compostable and are working on composting services and bulk buying.
Which then says to me that they’ve got a marketing challenge. The general public doesn’t know about this exemption. They also had a marketing challenge with the Main Street improvements. Getting affected parties to participate in decisions that affect them is always a good strategy. Putting in improvements only to discover that vested interests will fight them is not. The trick is to win over those vested interests before they dig in their heels.
I’ve cited Patagonia many times as an example of a company that gets a lot of things right. Social responsibility is part of its DNA and has been from the very beginning. I was very intersted to learn about some of the initiatives under Marcario’s leadership, and particularly the open embrace of political activism.
A recent Black Lives Matter protest in Portland, OR, June 4, 2020
Happy Juneteenth. As you probably know by now, June 19th is a Black American holiday celebrating the day the last slaves in a Confederate state finally got the news that slavery had been overturned 2-1/2 years earlier (four Union states still permitted slavery for a few more months, until the 13th Amendment became law).
A recent Black Lives Matter protest in Portland, OR, June 4, 2020
You also probably know that the guy in the White House planned to have his first live indoor rally in months today–and rubbing salt in the wounds, it was going to be in Tulsa, site of the worst violence against a black community in the history of the US (in 1921). And of course, you know that the US has been rocked by racial justice protests for weeks, following the murder of George Floyd by a Minneapolis police officer.
Not coincidentally, black organizers of Tulsa’s annual Juneteenth celebration, who had canceled the event over the virus, uncanceled it and are now expecting 30,000 people (11,000 more than will be at the re-election rally).
Have you been dithering about starting a blog? Blogging provides several advantages in your marketing, but a lot of people are scared off by the idea.
It’s not that hard. A no-cost tool called WordPress makes it easy.
WordPress dashboard showing the ribbon, file naming, and text-editing window
WordPress is a terrific platform. I have never heard of it not working on a site, though if your host company doesn’t support it, you’d need to do a manual installation (any web designer could help you with that). Most webhosts have one-click WordPress installation in their CPanels.
You do need to know some things about WP before you set up.
There is WordPress.com, which is hosted on THEIR servers, and WordPress.org, where your content is hosted on YOUR server (you don’t have to own your server–let your hosting company do that). You want .ORG, so you have full control over the content and cant be held hostage over it. Neither one charges money.
WordPress is a very simple shell that uses “themes” to determine the look and feel. There are thousands of themes out there, some at no cost and others for a fee. Find one you like that can incorporate your company branding, but play with it to see how easy it is to work. There are some that nest text inside Java routines as one example) and I have found it’s really tough to find the place I need to be to make minor edits.
Editing in WordPress is really easy, assuming you picked a theme that didn’t have the issue I just described. If you turn off the blocks feature, the interface is similar to Microsoft Word or GMail . So you don’t have to learn any HTML. Instead of using angle brackets to e.g. turn your text bold and then back to regular, you just highlight the text and click the B button in the formatting ribbon. You can see that ribbon at the top of the screenshot.
Find and install a few key plugins: a backup program so if WP utterly collapses, you still have your content; a file-namer that gives your posts a meaningful name taken from your headline (see where it says “Permalink” on the screenshot?), probably some others.
WordPress updates frequently, both to add function and to beef up security. Set yours up to automatically run the updater, but remember to check every now and then to see if you need to update your plugins. Updating is just a few clicks and very intuitive.
You have a choice every time you post new content: a post, which goes at the top of your blog (which posts in reverse chronological order so the newest is on top) or a page, which is part of your permanent website structure and can be organized with menus, etc. Posts can also be sorted by category, so your reader can see everything you’ve put in any particular category just by clicking on the category name. I find it very worth the extra few minutes to add categories, keyword tags (which help people find your post), a picture, and an excerpt.
Consider having a designer set up the site to begin with, making sure they know you want a theme that’s easy to edit posts, and then posting your own content from there.
We still have a long way to go on eco-friendly packaging. I just finished a box of crackers. I washed out the plastic tray and will add it to the plastics recycling bag when it dries, put the box in the paper recycling bin, and threw away the shrink-wrap around the tray in the actual trash.
Excess packaging: cracker box, tray, and inner shrink-wrap. Photo by Shel Horowitz
Most people won’t bother to do all this. Designers: this is a profit opportunity for you: create packaging that people only have to put in one place when it’s over, and that can be repurposed later–and remember that today’s compostable “solution” is only an alternative if people have access to an industrial compost facility. Most people don’t.
And businesses: as you adopt truly eco-friendly packaging, you’ve got a branding and marketing opportunity.
Yesterday and today, I’ve listened to a bunch of the EarthDayLive2020 conference. It’s exciting to see this intergenerational, intercultural, and very smart group of activists and performers attracting thousands of viewers over Zoom.
One speaker, Erica Chenowith, tossed off a remark that changed everything I think about the 2020 US presidential election. She said—and this is so clear after all the progressives exited the race—that we get involved with this election not to choose our ally but to choose our adversary (she used the term “enemy,” but I think my term gets her meaning more accurately).
This, to me, might be the secret sauce for getting progressives to come out and vote. In this scenario, Biden migrates from lesser evil to far, far better adversary. With a moderate and relatively honest Democrat in the White House, progressives will have a much easier time moving our agenda forward. Biden will be more pliable on economic issues, on the social safety net, and on the environment. He is no Bernie Sanders or Elizabeth Warren, but he is someone who does listen, and who occasionally changes his mind—as he did on same-sex marriage. In the Bill Clinton era, he supported the horrid DOMA, but he pushed Obama well to the left when marriage equality came to the tipping point.
He is already likely to reinstate the US into the Paris Climate Accord. Once he understands how the Green New Deal will create jobs, put discretionary spending into people’s pockets, and reduce our vulnerability both to foreign oil oligarchs and to runaway multinational corporations—thus reducing the risk of war—I think he would support it or at least not interfere with it.
In other words, a Biden administration would be a much more welcome adversary. It would be more humane, more willing to work with other countries, interested in preserving rather than destroying the environment—and far more predictable. And it would be a complete rejection of the apparent main goal of the current occupant: to make himself even richer and everyone else be damned. In other words, Biden will be someone who will respond as we would like him to, at least some of the time—and who is unlikely to ever engage in the viciously destructive hate-based politics we see every day.
There’s ample precedent. LBJ, the long-time Southern politician, not JFK, the liberal icon, was the one who signed several pieces of civil rights legislation and declared war on poverty. Richard Nixon, a Republican and anticommunist extremist, was probably the president who did the most to protect the environment other than perhaps Obama–not because he believed in the cause, but because public outcry left him no other choice. (Of course, the good work Johnson and Nixon did on these issues in no way gives them a pass around the Vietnam war, domestic repression, etc.)
I’d love to hear from progressives who take electoral politics seriously—is this the way we attract young disillusioned progressives who are ready to sit out the election because we are once again stuck with a centrist candidate who doesn’t really represent us? Please weigh in
Elizabeth Warren hugs a woman in front of Homestead Detention Center
Regardless of what you think of her politics, her personality, or anything else, you have to admit she is quite a wordsmith. Personally, I thought Elizabeth Warren was the best presidential candidate I’ve ever had the chance to vote for. But after her dismal Super Tuesday, it was clearly time for her to get out. She used the opportunity to be memorable once again, and to remind us that it was never about her, but about the movement.
Elizabeth Warren hugs a woman in front of Homestead Detention Center
Warren’s amazing pep talk of a withdrawal statement was one of the most remarkable pieces of oratory-in-writing (and, I’m guessing, oratory delivered in person to our campaign staff) I’ve ever seen. Since many readers of this blog are professional communicators, it’s worth analyzing and learning from it. Here it is, with my commentary:
I want to start with the news. I want all of you to hear it first, and I want you to hear it straight from me: today, I’m suspending our campaign for president.
No shilly-shallying, no evasion. Straight to the unpleasant truth.
I know how hard all of you have worked. I know how you disrupted your lives to be part of this. I know you have families and loved ones you could have spent more time with. You missed them and they missed you. And I know you have sacrificed to be here.
Acknowledging how her volunteers and staff have put their lives on hold. Few candidates do this. More should.
So from the bottom of my heart, thank you, for everything you have poured into this campaign.
Not just acknowledging, but giving direct thanks.
I know that when we set out, this was not the call you ever wanted to hear. It is not the call I ever wanted to make. But I refuse to let disappointment blind me – or you – to what we’ve accomplished. We didn’t reach our goal, but what we have done together – what you have done – has made a lasting difference. It’s not the scale of the difference we wanted to make, but it matters – and the changes will have ripples for years to come.
Rooting the disappointment in optimism and accomplishment.
What we have done – and the ideas we have launched into the world, the way we have fought this fight, the relationships we have built – will carry through, carry through for the rest of this election, and the one after that, and the one after that.
Going for the long-term view.
So think about it:
We have shown that it is possible to build a grassroots movement that is accountable to supporters and activists and not to wealthy donors – and to do it fast enough for a first-time candidate to build a viable campaign. Never again can anyone say that the only way that a newcomer can get a chance to be a plausible candidate is to take money from corporate executives and billionaires. That’s done.
Look how she frames this: as a forever improvement to a broken system. Wonderfully bold.
We have also shown that it is possible to inspire people with big ideas, possible to call out what’s wrong and to lay out a path to make this country live up to its promise.
We have also shown that race and justice – economic justice, social justice, environmental justice, criminal justice – are not an afterthought, but are at the heart everything that we do.
And at the heart of this message. This was a campaign based from the start in social justice.
We have shown that a woman can stand up, hold her ground, and stay true to herself – no matter what.
Something we needed a certain amount of assurance about, after the debacle of 2016.
We have shown that we can build plans in collaboration with the people who are most affected. You know just one example: our disability plan is a model for our country, and, even more importantly, the way we relied on the disability communities to help us get it right will be a more important model.
This collaborative approach is rare in political campaigns, especially at the presidential level. Acknowledging the contributions of experts who don’t merely study but actually LIVE the experience in formulating policy.
And one thing more: campaigns take on a life and soul of their own and they are a reflection of the people who work on them.
This campaign became something special, and it wasn’t because of me. It was because of you. I am so proud of how you all fought this fight alongside me: you fought it with empathy and kindness and generosity – and of course, with enormous passion and grit.
Fairly typical kudos to the staff and volunteers. Nicely done, but other candidates have done the same.
Some of you may remember that long before I got into electoral politics, I was asked if I would accept a Consumer Financial Protection Bureau that was weak and toothless. And I replied that my first choice was a consumer agency that could get real stuff done, and my second choice was no agency and lots of blood and teeth left on the floor. And in this campaign, we have been willing to fight, and, when necessary, we left plenty of blood and teeth on the floor. And I can think of one billionaire who has been denied the chance to buy this election.
Back to the long-haul strategy, the idea that this is a fight that takes time, and that there are victories along the way, from years past to even as recently as this week
Now, campaigns change people. And I know that you will carry the experiences you have had here, the skills you’ve learned, the friendships you have made, will be with you for the rest of your lives. I also want you to know that you have changed me, and I will carry you in my heart for the rest of my life.
Doesn’t she sound like she’s giving a graduation speech? She’s reminding them of the inspiring, even life-changing experience they all had together in support of this larger cause: building a movement.
So if you leave with only one thing you leave with, it must be this: choose to fight only righteous fights, because then when things get tough – and they will – you will know that there is only option ahead of you: nevertheless, you must persist.
A lot going on in these three lines. A command to do what’s right, a reminder that you’ll face deep-seated opposition, and a call-back to the popular meme that sprung up around her after Mitch McConnell refused to let her read Coretta Scott King’s remarks on the Senate floor. McConnell was the one who said, “Nevertheless, she persisted,” and within days, that was on bumper stickers all around the country
You should all be so proud of what we’ve done together – what you have done over this past year.
We built a grassroots campaign that had some of the most ambitious organizing targets ever – and then we turned around and surpassed them.
Our staff and volunteers on the ground knocked on over 22m doors across the country.
They made 20m phone calls and they sent more than 42m texts to voters. That’s truly astonishing. It is.
We fundamentally changed the substance of this race.
Not just listing some of the accomplishments, but quantifying them. She’s reminding them that she is a policy wonk, that she uses data to substantiate her claims and justify her many detailed plans.
You know a year ago, people weren’t talking about a $0.02 wealth tax, universal childcare, cancelling student loan debt for 43 million Americans while reducing the racial wealth gap, or breaking up big tech. Or expanding Social Security. And now they are. And because we did the work of building broad support for all of those ideas across this country, these changes could actually be implemented by the next president.
Again, reminding them how they helped to change the discourse and make space for the next president to put these things into practice.
A year ago, people weren’t talking about corruption, and they still aren’t talking about it enough – but we’ve moved the needle, and a hunk of our anti-corruption plan is already embedded in a House bill that is ready to go when we get a Democratic Senate.
A subtle call to get that Democractic Senate majority, and a subtle reminder of the large pile of bills passed by the House but in limbo in the Senate.
We also advocated for fixing our rigged system in a way that will make it work better for everyone – regardless of your race, or gender, or religion, regardless of whether you’re straight or LGBTQ. And that wasn’t an afterthought, it was built into everything we did.
A universalist call for inclusion and intersectionality that manages to avoid insulting white working class straight Christian men, who are just as much “everyone” as those who identify as other than that.
And we did all of this without selling access for money. Together 1.25 million people gave more than $112m to support this campaign. And we did it without selling one minute of my time to the highest bidder. People said that would be impossible. But you did that.
Again, she is rewriting the expectation of what’s not only possible but can become normal.
And we also did it by having fun and by staying true to ourselves. We ran from the heart. We ran on our values. We ran on treating everyone with respect and dignity.
Social change can be fun! As Emma Goldman said, “If I can’t dance, I don’t want to be in your revolution.”
You know liberty green everything was key here – my personal favorites included the liberty green boas, liberty green sneakers, liberty green make up, liberty green hair, and liberty green glitter liberally applied. But it was so much more.
A bit of branding. In truth, I hadn’t noticed this. Warren’s signs have been blue-and-white for years (I live in Massachusetts and I’ve seen them since 2012).
Four-hour selfie lines and pinky promises with little girls.
In other words, what you staff and volunteers did helps to shape the next generation. A strong claim to deeper meaning.
And a wedding at one of our town halls. And we were joyful and positive through all of it.
Celebratory! And a talking point: what other candidate would inspire a wedding at a Town Hall, and what other candidate would make space for that to happen?
We ran a campaign not to put people down, but to lift them up –
Another message of empowerment, and a huge contrast with the incumbent.
So take some time to be with your friends and family, to get some sleep, maybe to get that haircut you’ve been putting off – you know who I’m talking about.
Humor in the face of stress and disappointment, followed by…
Do things to take care of yourselves, gather up your energy, because I know you are coming back. I know you – and I know that you aren’t ready to leave this fight.
Another call to stay active and involved.
You know, I used to hate goodbyes. Whenever I taught my last class or when we moved to a new city, those final goodbyes used to wrench my heart. But then I realized that there is no goodbye for much of what we do. When I left one place, I took everything I’d learned before and all the good ideas that were tucked into my brain and all the good friends that were tucked in my heart, and I brought it all forward with me –
Reiterating that the fight goes on, and so do the policy wins and the friendships.
and it became part of what I did next. This campaign is no different. I may not be in the race for president in 2020, but this fight – our fight – is not over. And our place in this fight has not ended.
Because for every young person who is drowning in student debt, for every family struggling to pay the bills on two incomes, for every mom worried about paying for prescriptions or putting food on the table, this fight goes on. For every immigrant and African American and Muslim and Jewish person and Latinx and trans woman who sees the rise in attacks on people who look or sound or worship like them, this fight goes on.
Reiterating the intersectionality piece, the economic and social justice pieces, and the importance of defending the most vulnerable members of society.
And for every person alarmed by the speed with which climate change is bearing down upon us, this fight goes on. And for every American who desperately wants to see our nation healed and some decency and honor restored to our government, this fight goes on. And sure, the fight may take a new form, but I will be in that fight, and I want you in this fight with me. We will persist.
Bringing in the environment, which hadn’t shown up here so far. And again, reminding of how low the bar has fallen.
One last story. One last story. When I voted yesterday at the elementary school down the street, a mom came up to me. And she said she has two small children, and they have a nightly ritual. After the kids have brushed teeth and read books and gotten that last sip of water and done all the other bedtime routines, they do one last thing before the two little ones go to sleep. Mama leans over them and whispers, “Dream big.” And the children together reply, “Fight hard.”
A big, emotional close. Showing how the campaign’s motto is changing lives into the next generation. I would have ended it there but she has one more inspirational line:
Our work continues, the fight goes on and big dreams never die.
