Category: Innovation

By Posted on Posted in Abundance and Prosperity, Corporate Social Responsibility, Democracy, Energy & Sustainability, Environment, Gratitude, Innovation, People Helping People, poverty, Psychology, Social and Economic Justice Tagged with , , , , , ,

One of Seth Godin’s recent posts was a fascinating look at framing problems. He cited nine factors that make it easier to address them.

Seth Godin. Photo by Jill Greenberg. Courtesy of Seth Godin.
Seth Godin. Photo by Jill Greenberg. Courtesy of Seth Godin.

Riffing on two of the nine, I wrote him this letter (I’ve done some minor editing for clarification since sending it to him):

Non-chronic–rationalization is our specialty, and the reason we learn to rationalize is so that we don’t go insane when faced with long-term, persistent issues. We bargain them down the priority list.  

Solvable–see that earlier riff about rationalization and chronic problems. If a problem doesn’t seem solvable, we’re a lot less likely to stake our attention on it.

Maybe this is one key to why I haven’t yet really made a full transition to marketing myself as a consultant at the intersection of profitability and solving *chronic* problems such as hunger, poverty, war, and catastrophic climate change. I have done some messaging on these problems being solvable even though they are millennia-chronic, other than climate change, which is only 200 years old as a major problem. But maybe they still feel too big and scary for most people to see themselves as part of the solution. 
And yet, in our brief lifetimes…

A lot of the progress is very recent, and I think much of the credit goes to the eight UN Millennium Development Goals (adopted in 2000) and their successors, the  17 UN Sustainable Development Goals (SDGs) (adopted in 2015),

So here’s the question: What advice would you give me in marketing my consulting, speaking, and writing to a population that is so shut down about solving these massive problems that they don’t see the progress we’re actually making? (And may I quote your answer in the blog?)

Shel Horowitz – “The Transformpreneur”(sm)

<End of my letter to Seth>

I got back a one-sentence reply agreeing that we’re making progress and noting that the progress happens more easily when we tell those stories.

So, here’s your opportunity to go where Seth doesn’t go. Let’s get a nice discussion going on how we can convince people that we can–and should–solve long-term, systemic, chronic problems. Please leave your comments.

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By Posted on Posted in Abundance and Prosperity, Branding, Business Ethics, Business-general, Consumer Issues, Corporate Social Responsibility, Customer Service as Marketing, Democracy, Entrepreneurship, Environment, Green Business, Green Marketing, Innovation, language, Marketing Techniques and Philosophies, People Helping People, poverty, Psychology, Social and Economic Justice Tagged with , , ,
We hear lots of talk about being customer-centric—but then we see far too many examples of companies that DON’T walk their talk. I still remember seeing a sign inside a Blockbuster Video store, maybe 20 years ago, talking about their empowered employees. I went up to the counter clerk and asked permission to snap a picture of the sign; I wanted to use it as a positive example in the customer service section of the marketing book I was writing—and the clerk said I’d have to call corporate headquarters. What kind of empowered employee is that? I was so disgusted I never set foot in another Blockbuster.
Most companies will need to make three shifts at the same time to become truly customer-centric. All three are challenging but bring very big returns.
  1. Create a culture where employees feel valued and listened to—where what they do makes a difference. Empower them not just to fix customers’ problems but to harness their own creativity to create preemptive change. IN the trenches every day, employees often have the best ideas for improving things. But they will only share those ideas if they think management will pay attention and that they won’t get punished in any way. No matter how crazy an idea may seem, give it a full airing. Often, you can modify it to be practical, and implement those pieces. Consider implementing a reward system for any idea. The reward doesn’t have to be monetary. It could be as simple as naming the employee with the best idea, or with the most ideas, Employee of the Month. However, if the idea saves or makes the company a big pile, the originator should get a money reward too. For hierarchical companies, this means letting go of command-and-control and making line employees feel that management really wants their ideas—which can be discussed in public meetings/assigned to study/IMPLEMENTATION committees and NEVER dismissed out-of-hand by a manager either 1:1 or in public. This takes training, of course.
  2. Really listen to your customers. Don’t just wait for them to complain. Go out and ask them what they love about working with you, and what they’d like you to improve—and why.

    A woman on a customer service call, taking handwritten notes
    A woman on a customer service call, taking handwritten notes

    Treat this seriously and publicize the way their suggestions become innovations (including honoring them by name, if they consent). Not only will this show how responsive you are, it encourages more people to jump in with their own ideas.

  3. Align your company with a higher purpose. If people feel that you’re making both a difference and a profit, they will become much more enthusiastic Employee turnover drops while productivity goes up, customer retention increases, and you might even become a media darling. For instance, can you identify, develop, and market a profitable product or service that actually helps turn hunger and poverty into abundance, war into peace, or catastrophic climate change into planetary balance?
  4. Bonus tip, because I like to overdeliver: shift from a scarcity to an abundance mindset. Replace “yes, but” with “yes, and”: expand the possibilities, build off that suggestions until you’ve co-created something wonderful. Then go implement it!

Need help? This is what I do in my consulting, writing, and speaking. I’m really good at finding opportunities for almost any company to “do well by doing good” (old Quaker saying): to find profitable niches that make the world better, and to create the products and services to fill those niches. Here’s my contact info. Want to learn more? Drop by https://goingbeyondsustainability.com/ and have an explore.

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By Posted on Posted in Activism, Branding, Corporate Social Responsibility, Innovation, language, Marketing Techniques and Philosophies, Social and Economic Justice, Uncategorized Tagged with , , , ,

Do corporations treat innovation as a “virus”–a threat?Even a virus can look beautiful. Chanvge the perception of yur inovationn form a virus to a beautiful opportunity.

That’s the intriguing question Stowe Boyd asks in today’s newsletter. Along with Seth Godin, Stowe often helps me start my day.

Never Under-Estimate the Immune System | John Hagel warns us of the almost reflex rejection of new ideas by the innately conservative culture of organizations, and which may be the central weakness of organizations to the world of today:
Every large and successful institution has an immune system– a collection of individuals who are prepared to mobilize at the slightest sign of any “outside” ideas or people in order to ensure that these foreign bodies are neutralized and that the existing institution survives intact and can continue on course. Just like the immune system all organisms have, this institutional immune system is adept at recognizing foreign bodies as soon as they appear and very effective at protecting the institution from infection. It is in fact what has helped large institutions to survive – they are in fact “built to last.”
But here’s the paradox: the immune system that has given large institutions extraordinary resilience in the past may be the very thing that makes these institutions so vulnerable today.

I clicked through to the original article. Hagel continues:

In more stable times, institutional immune systems are very effective at keeping institutions focused and on course, resistant to the distractions that might lead to their downfall. In more rapidly changing and volatile signs, this same immune system can become deadly by resisting the very changes that are required for the survival of the institution…

I’ve been involved in large scale transformation efforts for decades now and there’s only one lesson that I really have to share from all that experience: never, ever under-estimate the power of the immune system of a large existing institution…

[W]e need to craft approaches to transformation that have the ability to respect the power of the immune system and find ways to minimize the risk that the immune system will mobilize to crush the transformation effort. [emphasis in original]

Pointing out that threat-based change increases resistance, Hagel lays out a detailed transformational change action map that positions change as an opportunity. It’s worth reading.

Progressives and environmentalists often try to motivate negatively: through guilt, shame, and fear. And as I think about it, I realize the Right also uses negative motivations, notably fear and greed. Both sides are Chicken Littles, screaming that the world will end. So the far-Left gets people sunk and worried that the world will end, while the far-Right gets people on a treadmill of hatred, xenophobia, etc.

Neither of these approaches create positive social change. But Hagel’s focus on showing the opportunities does.

Boyd focuses on workforce issues, Hagel apparently on organizational transformation. My own focus is on opportunities for transformational social/environmental change to intersect and overlap with business profitability. In my own work, I often talk about the need to motivate positively. I’ve spent the last five years demonstrating those opportunities. I show business how to identify/create/market profitable offerings that turn hunger and poverty into abundance, war into peace, and catastrophic climate change into planetary balance–not through guilt, shame, and fear, but through enlightened organizational and personal self-interest. Thus, my speaking and writing focuses on building profitability through those social and environmental change products and services. A successful initiative:

  • Finds money in making the world better
  • Creates brand loyalty leading to repeat and ever-larger purchases
  • Encourages customers to spread the word about your good work, inspiring an army of unpaid brand ambassadors
  • Reduces operating costs and internal resource consumption (in keeping with Hagel’s challenge to avoid igniting the corporate immune system by minimizing new initiative’s need for resources )
  • And of course, actually does improve things for those suffering the consequences of crises like hunger, poverty, war, and catastrophic climate change

Want to know more? Please visit https://goingbeyondsustainability.comFacebooktwitterpinterestlinkedinmail

By Posted on Posted in Eco-friendly, Frugality/Frugal Fun, Green Living/Green Lifestyles, Innovation, Shel's Personal Life Tagged with , , , , , , , , , , , ,

I read Seth Godin’s daily blog almost daily but I missed this one from a couple of days ago. I think he’s absolutely right. Kids need time in nature, to daydream, to make friends, and do things that don’t involve a screen.

And they need to develop independence. It’s a myth that you can protect your kid from all bad or even uncomfortable things. And some discomfort is necessary to growth. Otherwise, when they do hit a challenge, they are completely unable to cope. I believe in parenting that presents gradual increases in challenges. That doesn’t mean forcing kids to do things where they have zero interest or skill, but helping them find the places where growth is exciting, and helping them get through the uncomfortable incidents in their lives–but not by attempting to seal them off in a vacuum tube somewhere.

Then there’s the effect on our biology. I know from paying careful attention to my own body that I’m most comfortable if my on-screen shifts are an hour or less. Research confirms that prolonged computer use creates health problems (one of 369,000,000 results for “health effects of computer use”, BTW).

Electronic babysitters are not really new, just intensified. In my day, many of my peers were shuttled off to the family television, nicknamed, for good reason, the “boob tube.” Mainstream TV in the 1960s, and especially kid programming in the pre-Sesame Street, pre-Mr. Rogers days, sabotaged intelligence and reinforced a culture of violence. Even the years-later and scrupulously politically correct Barney  worked really hard to dumb things down, and that was public TV–while Sesame Street, although a terrific show, changed our thought patterns and shortened our attention spans by chopping up several stories into little pieces and scattering them throughout the show.

Luckily, my mom believed in limiting TV. We were allowed two hours a day, after completing our homework, and nothing too violent. I am very grateful to her for this rule, and to my first grade teacher who recognized that Sally, Dick, and Jane bored me–I was reading at age three–and sat me down in the back of the room with a 4th-grade geography book. Under these two influences, I became an avid reader. From then on, any time I felt bored, I could escape into a book. I discovered a world of ideas (and their potential to create a more just, eco-friendly world) in biography, science, and “think” books…alternate worlds in science fiction…wonderful characters in literary fiction…deductive reasoning combining with intuitive leaps in detective novels. I always say I became a writer because I’m interested in everything–but being a reader created that interest. Oh, and I still find geography fascinating.

My interest in reading predates school. I still remember being frustrated because the New York Public Library wouldn’t let me get a library card until I could write my name, which only happened two or three years after I was reading. My mom had to use some of her precious allotment to keep me in reading material. Years later, when NYPL lifted the 6-books-at-a-time limit, my mom would take a shopping cart over to her branch, fill it up, read the books on her 3 hours of bus commuting per day, and trade them in two weeks later for another batch. I started tracking the number of books I’m reading a few years ago, and it’s ranged from 83 to 88 per year. This year, it will probably be more like 75, because an all-consuming family situation cut deeply into my reading time this fall. It’s at 71 as of today. And reading is eco-friendly and frugal (thank you, public libraries and friends with interesting books), too.

We read Charlotte’s Web to our daughter when she was four. At seven, it was the first full-length chapter book she read on her own. A few years later, she got to play Charlotte in a local theater production. In college, she did a long academic paper on  the deeper philosophical implications of

Thomas Edison took 10,000 steps to invent a lightbulb. Could your child be so patiently focused on a task?
Thomas Edison took 10,000 steps to invent a lightbulb. Could your child be so patiently focused on a task?

Phillip Pullman’s His Dark Materials trilogy. Now she’s about to get a master’s degree in teaching adult literacy.

Today, at least, screen time is much more interactive. Instead of sitting passively, kids create scenarios and alternative endings, share their discoveries on social media, etc. But they do it in nanobits.

But in today’s electronic world, I worry about attention span, focus, creativity–and empathy; I see a rapidly growing culture of intolerance (125,000,000 results on Google for “social media bullying”). In a world with no attention span, how can we make the next lightbulb discovery? Edison himself described inventing the lightbulb as a 10,000-step process. Nanobits don’t lead down that torturous path. Reading, meanwhile, reinforces attention span, focus, and creativity. Whether it narrows or widens your horizons depends on what you choose to read.

And reading can also be interactive, because you create your own storylines and then read further to see if you’re right.

What if your kid has learning disabilities or other issues that make reading difficult? Try audiobooks, or make the time to read aloud, or bring the books down a couple of grade levels until your child is ready for more. Or substitute other equally creative activities, from one-sentence-per-person storytelling to counting how many ideas you can get on a stroll through a forest. Even kids who love to read can benefit by broadening their creative repertoire.Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Abundance and Prosperity, Business Ethics, Energy & Sustainability, General Commentary, Innovation, Technology, Transparency vs. Secrecy Tagged with , , , , , ,

Go watch this short clip from futurist Jamais Cascio in a Fast Company forum. It’s only 2 minutes and 22 seconds (once you get past the ad). Here’s an excerpt:

If you want to find out how to use a new emerging tool, don’t ask the people who invent it, because they have a very narrow view of what it’s supposed to be used for. The people who are hacking it–the people who use it for crime, who use it to have sex, who use it to do something fun or different–those are the people who are going to find out the little interesting variations.

This kind of thinking has been noticeably absent until fairly recently. Look at the early coverage of the Internet of Things, for instance. It’s all pretty rah-rah, this is great, and nobody was wondering about what to do if someone hacked your refrigerator and set all the food to spoil.

Yet we so often see unintended consequences, not only in the ability of evildoers to exploit those weaknesses, but also in not thinking through all the ramifications of a new technology. For instance, those who developed fossil fuels never thought about health effects from pollution, or catastrophic climate effects from increasing CO2 levels, or about how a society built around the idea of mass private vehicle ownership and a network of roads that go everywhere would be different (better in some ways, worse in others). The people who developed the very exciting 3D printing world probably didn’t think about the consequences of being able to build weapons that don’t show up on X-ray scans, using a device you can have in your own home. People running massive charity programs may not have considered the impact of subsidizing goods on the local, indigenous producers who are essential to a thriving local economy.

This is a good time to remind ourselves of the Precautionary Principle (scroll to page 10 when you open the link): if there’s a chance that major harm will come from an action, choose not to perform that action.

Europe has widely adopted the Precautionary Principle; the US has been lagging behind even under more forward-thinking administrations, and the current administration is actively hostile to the environment.

With an even more reactionary, pro-pollution president about to take over in Brazil, one who has pledged to turn over the Amazon rainforest to industry regardless of the consequences,

Brazil's magnificent Amazon rainforest (courtesy NPR)
Brazil’s lush, multispecies rainforest sequesters enormous amounts of carbon–and is at risk of being bulldozed for short-term private gain (courtesy NPR)

the Precautionary Principle (which Brazil followed for about the past 15 years) is about to be thrown out. The consequences, though, aren’t limited to Brazil. The above link documents the extreme negative effects this will have on the climate issue worldwide.

One difference with the unintended consequences Jamais Cascio discusses: the consequences won’t be unintended. They are deliberate. This new leader simply doesn’t care. And he’s not likely to listen to activists in the US or even governments in the EU. But he will have to listen if the people of Brazil turn out in huge and constant demonstrations demanding climate justice and rainforest preservation. I wish them luck; we’ll all need it.Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Activism, Advertising, Branding, Consumer Issues, Copywriting, Demographics/Psychographics, Eco-friendly, Environment, Green Marketing, Innovation, language, Marketing Techniques and Philosophies, Marketing Trends/News, Psychology, Shel's Personal Life, Social and Economic Justice Tagged with , , , , ,

As the primary author of two books in the Guerrilla Marketing series (Guerrilla Marketing to Heal the World and Guerrilla Marketing Goes Green) and a speaker at the recent Guerrilla Marketing Summit, I was very interested in how the digital marketing pioneer Hubspot views the whole Guerrilla Marketing concept and brand.

In their seven examples, I was particularly thrilled that they included UNICEF’s super-successful Dirty Water campaign.

Screenshot of a still from the Unicef "Dirty Water" video
Screenshot of a still from the UNICEF “Dirty Water” video

After all, my two Guerrilla books are the ones that extend the Guerrilla Marketing concepts to the worlds of social change of environmentalism. This was a bit of a gamble for UNICEF; there were obviously significant costs in everything from developing the branding to shipping the filthy water. I hope they’re replicating the campaign in other cities, and creating strong follow-up messaging targeted specifically to those touched by this campaign, to keep them donating into the future.

My definition of Guerrilla Marketing is a lot broader than Hubspot’s. To me, Guerrilla Marketing has three main parts:

  1. Being nimble in our thinking and actions, seizing opportunities quickly, including news tie-ins
  2. Going outside and beyond conventional thinking patterns–disrupting the mental flow to get noticed, to move people to action, but in ways that don’t feel obnoxiously intrusive
  3. Focusing not on how great your brand is (the mistake I see so many marketers make. I call it “we, we, we all the way home) but on the results: the benefits, the problems solved, the pain relieved, the wants and needs met or exceeded–whether for the individual customer or for the planet and the species that live on it.

Hubspot’s choice of the Bounty sculpture is a beautiful example.

Ideally, Guerrilla Marketing will be done at little cost, too. But, as the UNICEF and Grammy examples show, there are plenty of Guerrilla Marketing opportunities that aren’t necessarily cheap.

Let’s look at those two more closely, because they offer us very different lessons. It will take you exactly three minutes and 40 seconds to watch the two videos. Go ahead; I’ll wait.

UNICEF

This elaborate campaign involved creating a brand, bottling filthy brown water, and offering it on the streets of New York. The goal: to increase awareness that the clean, drinkable water we take for granted in most of the US (and the developed world generally) is unimaginable luxury for people at the margins in developing countries. Many have to drink filthy, disease-causing water, and many get very sick. The campaign encouraged people to use the money they currently spend on bottled water to provide clean water for those who don’t have it. Each dollar could supply a thirsty child for 40 days. The video documents the whole campaign, in a fast-paced three minutes.

I found this very effective. I love the way they were able to not just raise awareness, but funds. The negative branding is definitely a Guerrilla tactic, and the results are clearly positive. Bravo!

Grammy Ad

This was an expensive missed opportunity. Maybe it’s a generational thing, but this one really didn’t work for me. Great concept, but terrible execution. I want the protagonist be moved and touched by what he’s seeing, but he strolls through the talking posters, blithe and indifferent. He’s not even glancing at the posters! What’s going on in HIS head? We don’t even get a hint. Have  the talking portraits of Harry Potter and the constant animations of things people didn’t animate in the past made a talking poster no-longer-special? And while my wife frequently accuses me of ADD, I found that I hadn’t even processed and recognized one song before it switched after a few seconds to something else. (And OK, I confess, this was not music I’m familiar with anyway). Some of the problem was that the songs all sounded so similar and all seemed to have the exact same beat.

I also think the choice of having multiple copies of each poster was unfortunate. Yes, I recognize that’s a common way to display posters in urban environments. It has NEVER worked for me. I’ve studied some of the advertising masters like David Ogilvy, and they taught me the importance of white space: of having one central object (or person, animal, tree…) able to stand out from what’s around it, because of that empty space around it. If I were buying billboards, instead of, say, 9 medium-sized repeated pictures, I’d use the space for one much larger version of the image. I’d use that white space and not add to the clutter.

Imagine walking down the street and seeing a 20-foot billboard suddenly start to sing with its one and only mouth! Imagine hearing snippets of three or four songs that each have a clear identity, in a true medley, each sung by one giant poster of an artist you recognize instantly. Would you be as blase as the protagonist? I doubt it!

So maybe the commercial would need a full minute instead of 39 seconds. That’s OK. In print copywriting, it’s perfectly OK to take as much time as you need to tell the story; I’ve seen emails with links to 40-page sales letters. Even in broadcast, even though airtime is expensive, we’ve seen many successful commercials that ran an hour (they’re called infomercials and they run on shopping channels). The UNICEF video was three entire minutes and I watched without multitasking, because I was interested both in their message and how they promoted it. If you can’t get it done in less than a minute, either buy more airtime, or script a commercial that CAN get it done in the time you bought.Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Activism, Customer Service as Marketing, Eco-friendly, Energy & Sustainability, Environment, Green Living/Green Lifestyles, Innovation, People Helping People, privacy, Psychology, Social and Economic Justice Tagged with , , , , ,

I started answering this question on Quora but ran out of room.

First, it does make a difference. Little things add up.

For instance, where I live in the northeastern US, many people turn the water on full blast and leave it running the whole time they’re brushing their teeth. So in many of my speeches and interviews I talk about a way to brush your teeth that uses teaspoons instead of gallons: turn the water on a trickle, wet the toothbrush, then turn the water off until you’re ready to rinse with another trickle. Let’s say that this saves even just one gallon of water each time.

Child brushing teeth (FreeImages.com)
Child brushing teeth (FreeImages.com)

If someone hears my message and lives for another 40 years and brushes twice a day without squandering that huge amount of water each time, that one person has saved 29,200 gallons. Now, if I can influence just 50 people a month and I talk about this for the next 19 years until I’m 80, that means a total of 332,880,000 gallons saved. And if just one person in each of those 50 goes on to influence just ten of their friends, the total savings become astronomical.
More and more places around the world are discovering that water is extremely precious, so eventually this will become the common best practice for brushing teeth.
And this is only one of hundreds of easy lifestyle changes we can make. Click here to see how to get your hands on 111 of them.
Second, it changes the way you look at the world. You start looking holistically, seeing connections among things that appeared random and unconnected to you before. Who knows—maybe you’ll be the person to make the next big scientific breakthrough in sustainability because of that shift in your thinking ;-).
Third, it changes the way you feel. You see yourself as someone who can make a difference in some small ways that add up to big ways. Guess what: Ordinary people can change the world–but only with a mindset that their actions make a difference. What’s more ordinary than a seamstress? Think about a seamstress named Rosa Parks. How about a high school student? Just in the last few weeks, a group of them in Parkland, Florida sparked a new national movement and managed to get a few restrictions on guns passed into law in Florida after decades of failures on this issue, less than one month after 17 of their schoolmates were murdered in a school shooting. What about an electrician working in a shipyard? That would be Lech Walesa, who led the movement to kick the Russians out of Poland and became its president. I personally started a movement that saved a local mountain.
I’ve been speaking and writing about this for several years. If you’d like to know more, check out my award-winning book, Guerrilla Marketing to Heal the World (endorsed by Seth Godin, Jack Canfield, and many others) and my 15-minute TEDx talk, “Impossible is a Dare!” (click on “event videos”).

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By Posted on Posted in Activism, Business-general, Consumer Issues, Demographics/Psychographics, Diversity, Entrepreneurship, Ethics in Government, General Commentary, Innovation, language, Marketing Techniques and Philosophies, People Helping People, Psychology, Social and Economic Justice, Technology, Uncategorized Tagged with , , , , , , , ,

Under the guise of protecting small business from frivolous lawsuits, the House of Representatives just gutted the Americans With Disabilities Act—a major piece of civil rights legislation signed by George H.W. Bush. I have to say, I’m on a LOT of small business discussion boards, and I haven’t heard any business owners screaming about hardship. Small businesses in pre-ADA buildings are exempt unless they do major renovations.

Kangaroo electric wheelchair car—One way to rethink transportation for wheelchair users
One way to rethink transportation for wheelchair users

It’s up to us to make sure the Senate doesn’t follow along. Contact your Senators and let them know this is a vote where you will hold them accountable. And if your Rep was one who voted Aye, give them a piece of your mind too.

Of course, we’ll be tempted to argue on the basis of compassion. But remember who we’re dealing with here. These people have a long history of NOT acting out of compassion, often of doing the opposite. So compassion arguments “ain’t gonna cut it.” We have to get to them on the things they will listen to: costs to taxpayers, personal hardship to them, and of course, voting and campaigning for and donating to their opponents.

For 15 years, I’ve been making the dollars-and-sense business case for going green and building social entrepreneurship into business, which means I have some experience discussing issues with people who are predisposed to oppose my position. So let me offer some talking points I think they’ll actually listen to:

  1. Don’t Waste My Tax Dollars: How dare you make it harder for productive citizens to work, just because they have disabilities. If you think I want my tax dollars squandered on welfare payments to people who could have had a job until you made it impossible to get to work, you’d better think again.
  2. Don’t Hurt the Economy by Hurting Disabled People: For new construction, it’s really easy to design in ADA compliance from the ground up. By allowing builders to take shortcuts because you took away the teeth of this legislation, you’re encouraging them to stop designing in ramps and wider doorways, setting aside parking, making elevators disabled-friendly, etc have you noticed how many people with disabilities who in pre-ADA days had to sit home and be a burden have gone on to start job-creating companies making our economy better (like the personal-transportation vehicle for wheelchair users in the photo—designed by a wheelchair-using Texas woman)? There’s even an organization of disabled business owners that was named one of President George H.W. Bush’s 1000 Points of Light. Do you really want the blame for squashing that on your shoulders?
  3. Protect Our Veterans: Do you realize that veterans have much higher disability rates than the general population (due to war wounds), and that many have a hard time finding work and frequently start their own businesses? Thus, many of these job creators are veterans.You are hurting the people who served our country and defended our freedom.
  4. Pointless Government Meddling: The ADA has been around since 1990. Most public buildings are already accessible. This is bringing in the government to break a system that’s working just fine right now, and that has enabled millions of people to be productive members of society. And if buildings are allowed to come online without meeting current ADA code, it will be expensive to retrofit them later, when (not if) this weakening of the law is repealed.
  5. Personal Inconvenience to the Senator (this one takes a wee bit of research): I noticed that [name a family member of theirs with a disability] uses a wheelchair [cane, walker, seeing-eye dog, whatever]. Do you really want to be called away from important Senate business every time [name]has to go to the bank? How do you think I’m going to feel as a [business owner, manager, productive employee supporting my family] if I have to leave work to help my Aunt Mary do things she could have done for herself until you put obstacles in her way? And what’s going to happen to you, 20 years from now, when you may not be able-bodied yourself?
  6. Vote No or You’ll Organize to Defeat the Senator During the Next Election: Don’t just pledge to vote for your Senator’s opponent. Say you’ll be willing to campaign and fundraise for someone who understands that disability rights are important. If you’ve voted, donated, or  volunteered for your Senator in the past, be sure to let them know.

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By Posted on Posted in Abundance and Prosperity, Advertising, Branding, Demographics/Psychographics, Entrepreneurship, Green Living/Green Lifestyles, Green Marketing, Innovation, Marketing Techniques and Philosophies, Technology Tagged with , , , ,

Watch the 3-minute video at the top of Expand Furniture’s Smart Space-Saving Ideas page. Don’t multitask; you need to see people going through the few seconds of converting a piece of furniture from one use to another, or storing it in tiny spaces when it’s not needed.

This entire product line is an excellent example of the principle of one part, many functions (which I discuss in Guerrilla Marketing to Heal the World, BTW). If you want to create a green business, one of the planet-saving tricks is to build for multiple uses. It’s also an example of miniaturization; when not needed, these chairs, tables, sofas, and storage units take up almost no space.

Think of the all-in-one printer/scanner/fax as one example that’s gone mass-market. A smartphone is an even better example because it’s far more universal AND and embraces miniaturization.

When I was a kid growing up in the 1960s and 1970s, portable communication existed in concept and showed up in comics, science fiction, etc. (Maxwell Smart’s shoe phone, Dick Tracy’s walkie-talkie). And so did the idea of all-powerful computers that contained the world’s knowledge.

But combining those two concepts into one device that fits in a pocket—WOW! I don’t think I came across anything that even hinted at this until the Apple Newtown and Palm Pilot PDAs in the 1990s, and I don’t think either of those had Internet access.

Now, think about the video. Most of the furniture ideas are not really a new concept. William Murphy received his first patent for a “disappearing bed” in 1912 (and the concept predated him); modular sectional sofas and tables with self-contained expansion leaves have been on the market for decades.

The one really new product is that miraculous looking couch that seemed to pull out of a twisted piece of foam. It’s actually paper, and you can get a better look at it here and in this post’s photo.

Expand Furniture's FlexYah bench is made from paper
Expand Furniture’s FlexYah bench is made from paper

Yet this gets only a few seconds in the video. The rest of it is simply doing more with ideas that have been around forever.

Some of the other designs could be called “deep Kaizen.” The Japanese concept of “continuous improvement,” Kaizen got very popular in the US business world a few decades back. So yes, we’ve had Murphy beds forever—but have you ever seen a Murphy bunk bed before? An ottoman that holds a set of five padded folding chairs? A coffee table that can transform in under a minute into a full-size dining room table?

And this brings up another principle: repurposing. Ask yourself what do you already make or sell that could be used differently? I ask my consulting clients this question regularly, and it opens up many conversations about new markets and new ways of marketing to them. Expand has identified several target markets: condo dwellers and people living in Tiny Houses, among them. But some of the marketing photos and videos deploy the pieces in massive, spacious living rooms, too. The company understands that a photo like that changes the way people think about their products and make it attractive to a whole different sector.

How will you take these insights into your own business?Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Abundance and Prosperity, Corporate Social Responsibility, Eco-friendly, Energy & Sustainability, Entrepreneurship, Environment, Green Business, Green Living/Green Lifestyles, Innovation, People Helping People, Politics, Social and Economic Justice, Socially Responsible Investing, Technology Tagged with , , , , , , , , , ,

Seize the opportunity!

Tragic as it is, the wipeout of Puerto Rico’s fossil-based infrastructure via Hurricane Maria creates a powerful opportunity to do it right the second time. With its vast solar and wind resources, why not make this sunny, breezy island the pilot project to develop 100% renewability in buildings for a populous island—using microgrids to build in resiliency, so if part of the system goes down, the rest still delivers power?

A storm-damaged pier. Courtesy freeimages.com
A storm-damaged pier. Courtesy freeimages.com

There’s already at least one island country we’ve all heard of that is near-100% renewable if you don’t count vehicles: Iceland (hydro and geothermal). Solar/electric entrepreneur Elon Musk has already converted several tiny, obscure islands, like Ta’u in American Samoa, and he says he can scale up to serve the 3,670,243 Puerto Ricans.

Of course, converting PR to renewables requires the re-invention of funding. We need mechanisms that allow a bankrupt country (technically part of the US) to front-load a huge infrastructure and then repay out of savings even when many pressing needs will be competing for those funds. The private sector won’t step up if they don’t have complete confidence that they’ll get paid back. Eco-economists, this is your moment!

But also, justice demands that a big chunk of financing come from outright grants, from the US government and various foundations and disaster relief agencies—just is occurred in storm recovery after other superstorms like Katrina, Rita, Sandy, and Irene. Even the heartless occupant of the White House, possibly the least compassionate and least competent man ever to hold that office, must not be allowed to marginalize Puerto Rico just because the population is Latina/Latino and the language is Spanish.

And wouldn’t it be cool if someone (Elon Musk perhaps?) stepped forward to fund a switch of the vehicle fleet to non-carbon-emitting sources? If the island had solar on every sunny room, it would be easy enough to supply the vehicles as well.

In some ways, converting the entire island to clean, renewable, resilient energy would actually make rebuilding cheaper and easier. Fossil fuel infrastructure is expensive, complex, and subject to environmental catastrophe. But if the money that would have gone to build tanker ports and refineries went to establishing on-island solar panel factories and training installers and to bringing in the raw materials to make millions of high-efficiency panels to deploy in every neighborhood in the Commonwealth, it’s doable.

I’m not the only and certainly not the first to say this. In addition to Musk, Time Magazine, Renewable Energy World, safe energy activist/author Harvey Wasserman, the deep-story news outlet Democracy Now, to name a few, have all said this is possible and desirable.Facebooktwitterpinterestlinkedinmail