Category: Business Ethics

By Posted on Posted in Branding, Business Ethics, Diversity, Ethics in Government, language, Marketing Trends/News, media-general, Politics, propaganda, Psychology Tagged with , , , , , , , , , , ,

A friend of mine, a very successful author and marketer, a deep student of the human psyche, asked on Facebook, “Why do you love/hate Trump? (Disclaimer: I’m indifferent.)”

It was the disclaimer that got me worried. This is part of my response to him:

I have enormous respect for your analytical skills, M.______, but I question deeply your indifference…

M.______, I hope you’re pulling our legs. You of all people understand human motivations and psychology. Trump is a master marketer and manipulator. I don’t know if he’s studied NLP [Neurolinguistic Programming] (or maybe you) or if he’s actually a natural.

I do know that if he wins, I will be looking seriously at what other country I might live in for the next 4 to 8 years. I have family who died in Nazi concentration camps. I don’t want to be part of an America where ordinary citizens are rounded up because they’re Muslim or Mexican, just as my parents’ cousins were for being Jewish.

I don’t say this lightly. I consider him extremely dangerous, and it scares me that enough people in the US take him seriously enough that he’s doing well in the polls (we’ll see if this translates to actual votes).

 Some things I didn’t say to my friend:
In the courtyard of the new Reich Chancellery, the Fuhrer partakes of the "one-pot" communal stew meal in the company of invited fellow citizens. Photo by Heinrich Hoffman, courtesy New York Public Library
In the courtyard of the new Reich Chancellery, the Fuhrer partakes of the “one-pot” communal stew meal in the company of invited fellow citizens. Photo by Heinrich Hoffman, courtesy New York Public Library
 But my deep message to my friend is that we cannot afford indifference. Let’s remember that Hitler was democratically elected, and that Berlin in the 20s was a liberal, arts-centered city. We must not get complacent. We must not think “it can’t happen here.” And we must not be swallowed by indifference.
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By Posted on Posted in Business Ethics, Ethics in Government, Politics Tagged with , , , , ,
Caricature of Donald Trump by DonkeyHotey, Creative Commons License: https://www.flickr.com/photos/donkeyhotey/5471912349/sizes/m/in/photostream/
Caricature of Donald Trump by DonkeyHotey, Creative Commons License: https://www.flickr.com/photos/donkeyhotey/5471912349/sizes/m/in/photostream/

This 1979 profile of Donald Trump in the Village Voice should be mandatory reading–in the Know Your Enemy department. The corruption, refusal to acknowledge responsibility, self-aggrandizement, and use of other people’s money are not at all surprising. Only two things surprised me: 1) the racism goes back so far in time. I’d always thought that was a “party dress” he put on in order to run a demagogue campaign for president–but he was apparently the enforcer keeping blacks out of his father’s apartments.

2) The notorious McCarthy henchman Roy Cohn, one of the sleaziest figures in 20th-century US politics, was one of the family’s lawyers.

If Donald Trump becomes the nominee (or runs 3rd-party), we need to distill some of the central points into a highly readable one-page flier and get it absolutely everywhere. If Trump is the nominee, I will personally do that flier. And I want a legion of volunteers to distribute it.

Side note: I’m proud to say my mom was one of those white Urban League volunteers mentioned in the article, who determined if an apartment was *really* “already rented” after a family of color was refused. I have no idea if she was involved in the Trump Village investigation–probably not, since she lived far away in the Bronx.

I do find it deeply ironic that he has managed to build a meme that as a “self-made man,” he has so much money, he can’t be bought. He and his father got their money in the first place by leveraging political connections and doing deals with little or no skin in the game, if the article is accurate (and I have high confidence that it is).  What is self-made is not his wealth, but his image.

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By Posted on Posted in Activism, Advertising, Branding, Business Ethics, Corporate Social Responsibility, Democracy, Innovation, language, Marketing Trends/News, People Helping People, Politics, propaganda, Psychology, Social and Economic Justice Tagged with , , ,
Screenshot of KPMG's internal "higher purpose" video captioned "We Shape History"
Screenshot of KPMG’s internal “higher purpose” video

This Harvard Business Review article and accompanying video are too good not to share. The video is less than two minutes and well-worth watching. Watch it with your marketer hat on. Pay attention both to the direct message and to the outcomes.

KPMG is positioning itself as an agent of social change, a social entrepreneurship giant involved in everything from keeping the Nazis at bay during World War II to certifying the election results that allowed Nelson Mandela to become the first president of a free South Africa.

I’m not passing judgment on the accuracy of the claim that the wonderful, world-changing projects highlighted in the video represent KPMG’s (and predecessor Peat Marwick’s) overall corporate culture  over many decades. I haven’t done the due diligence on that, and frankly, I’m pretty skeptical of the claim. Big Four accounting firms don’t tend to be known as cauldrons of world-changing social entrepreneurship.

But clearly, the company decided to spotlight its role as a changemaker and to foster an employee culture of empowered action—and that’s terrific. Not at all surprised to see the excellent results. Every manager should look at the amazing engagement this campaign created, with over 42,000 stories submitted by employees and 76 percent agreement that their jobs had deeper meaning.

Be sure to note the graph at the bottom, contrasting several employee satisfaction metrics under managers who emphasized or didn’t emphasize a higher purpose.

If one of the largest accounting firms in the world can take this on, your probably much simpler business can do it too. Every person who supervises others should take that data to heart and make sharing their own organization’s higher purpose a consistent part of their own employee motivation (if you get stuck on this, contact me; I can help).

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By Posted on Posted in Activism, Business Ethics, Corporate Social Responsibility, Energy & Sustainability, Environment, Greenwashing, Technology, Transparency vs. Secrecy Tagged with , , , , , , , ,
corroded tailpipe (not a VW; for illustration purposes only)
corroded tailpipe (not a VW; for illustration purposes only)

This may be a new low in business ethics: Volkswagen got caught fitting more than 500,000 diesel vehicles with a device that senses emissions checks, and only fully enables its pollution control systems when the emissions check is being done!

What does that mean? Hundreds of thousands of vehicles “partying like it’s 1959,” belching unmitigated particulates into the air that you and I breathe. There were no emissions requirements at all in 1959, in case you were wondering.

This is outrageous! In addition to the recall and the fines, I think this is grounds for a widespread boycott. Being not just lied to but poisoned by a major company that pretends to care about the environment is not acceptable behavior. We as consumers need to stand up and say, ‘ENOUGH!”

And we consumers have power. There’s a long and honorable history of boycotts sparking change in corporate behavior. Just ask Nestlé.

The above link is to the New York Times article, but this act of deeply purposeful criminal fraud is all over the news media. This link goes to a Google search for “volkswagen defeat device emissions.” As of 6:09 p.m. Eastern on Friday, September 18, Page One results include stories in NPR, the Washington Post, and USA Today in addition to the Times.

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By Posted on Posted in Abundance and Prosperity, Business Ethics, Corporate Social Responsibility, Diversity, Energy & Sustainability, Environment, Green Business, Greenwashing, localism/locavore, propaganda, Social and Economic Justice Tagged with , , , , , ,
Independent-owned boats like these on the Spanish Costa Brava could be forced out by Big Fish. Photo by Shel Horowitz

Independent-owned boats like these on the Spanish Costa Brava could be forced out by Big Fish. Photo by Shel Horowitz
Independent-owned boats like these on the Spanish Costa Brava could be forced out by Big Fishing. Photo by Shel Horowitz
As a vegetarian for the past 42 years, I don’t spend a lot of time thinking about fish. But I went to a talk, “Food Grabs vs. Climate Justice: How capitalists and climate deniers are locking up access to land and sea, and how Food Sovereignty movements are creating real climate solutions,” part of the Center for Popular Economics’ annual summer institute in Western Massachusetts.

Moderated by Sara Mersha (Grassroots International), panelists included Michele Mesmain (Slow Food International), Betsy Garrold (Food for Maine’s Future), and Seth Macinko (Department of Marine Affairs, University of Rhode Island). Both Macinko and Mesmain focused on fish and fisheries.

Both experts agreed on the need to control overfishing–and both said there’s a better way than the current widely embraced privitization “solution”: taking the public resource of the sea held in common, and giving it, for free and in perpetuity, to large corporations who are already catching the most fish. These corporations then can lease fishing rights back to the local fisherfolks, who used to be able to fish them for free–or simply force them out of business.

Macinko said you can manage a resource to prevent overfishing without savaging the historic commons rights, and noted the unholy alliance of environmental groups (including Environmental Defense Fund), academics, corporate-oriented major foundations such as Pew, government and trans-government authorities including the World Bank, the Big Fishing lobby, and, lo and behold, the Koch Brothers’ foundation pushing for this rights grab. Then Mesmain showed three models of successful fisheries management without privitization: a 1000-year-old guild governing France’s Mediterranean coast, a much more recent initiative in the Basque region of Spain–both involving open-sea fisheries, and one through the Okanagan Nations Alliance (8 nations/tribes in Washington State and British Columbia) covering inland river salmon fisheries.

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By Posted on Posted in Abundance and Prosperity, Business Ethics, People Helping People Tagged with , , , , ,

Guest Post By Yosef Rabinowitz, Managing Director, TBRC Cost Recovery

Yosef Rabinowitz, founder of TBRC Cost Recovery
Yosef Rabinowitz, founder of TBRC Cost Recovery

Back in 2003, I signed up a small business for telephone and internet service through one of the carriers that we represent at TBRC. After a few years of the client being on the service, I received a call out of the blue from a telephone bill auditor whom the client had hired to examine their monthly bill to see if there was any money to recover for past billing errors or if there was any way to save money going forward. The client wanted me to assist the auditor in his search.

In that instant, given that I had what I thought was an excellent relationship with my client, I felt blindsided and quite upset by the fact that he didn’t call me first (especially since we also do phone bill audits). My reaction internally was “Well that’s gratitude for you! After all the lengths we’ve gone each year in order to make sure that they’re getting great service at a great price? No WAY am I going to help them out with this audit.”

After about 30 seconds of (silent) childish brooding, though, my ego gave way to reason, and I did the right thing by guiding the auditor through the various charges on the client’s bill (he had never seen a bill from this particular carrier before).

That evening, as I went to bed, I had a bit of crisis of conscience. Even though I did assist the auditor, how could I have even THOUGHT to not help him, even if he’s a competitor and encroaching on my “turf”, so to speak (or so I felt in the moment when he called)? That’s not ME! That’s not who I am! I wrestled with this issue for several days (mostly in a state of quiet shame) before a friend pointed out a very basic concept of life:

We’re all human, and in the eyes of the law and common decency (and God, for those who believe), we humans are ultimately judged by our actions, not by our thoughts. So while I may have been upset at myself for even considering doing the wrong thing, I ultimately did what was right for my client (and my conscience) in the face of initially strong feelings to the contrary. I saw his point and felt a lot better after that.

Fans of the original Star Trek® series will recall the episode where Capt. Kirk comes through the transporter and is split into two beings…his good side and his evil side. The “evil” Kirk wreaked havoc on the ship with his impulsive behavior. However, the other Capt. Kirk, with only his good side and no access to his ego/evil side, couldn’t make any decisions. He NEEDED the “evil” side for that. And so do we. The bottom line is that life is going to throw “situations” at us from time to time. It’s OK (even natural) for ego to kick in at the beginning and make us WANT to lash out and do the wrong thing (it’s there to alert us that a need of ours isn’t being properly met), as long as we eventually keep ego in check so that we can move in the right direction.

Epilogue: Helping the auditor (rather than impeding his audit) worked out well in the end. Afterwards, he introduced me to the other 40+ telecom auditors in his company and a number of them have since referred clients to us for carrier services.

Yosef Rabinowitz is the Founder and Managing Director of TBRC Cost Recovery, LLC, a New York City-based consulting firm that examines business and nonprofit telecommunications bills for past billing errors and future savings opportunities. This article originally appeared in the June 2015 issue Off The Hook, TBRC’s monthly newsletter.

 

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By Posted on Posted in Activism, Business Ethics, Corporate Social Responsibility, Democracy, Ethics in Government, Ethics-International, General Commentary, Politics, propaganda, Protests and Crackdowns, Social and Economic Justice, Transparency vs. Secrecy Tagged with , , , , , , , , , ,

Guest post by Paul Loeb

Remember the World Trade Organization, which slipped into the shadows after massive Seattle protests in 1999? The same day last week that Congress initially blocked the possibility of fast track approval for the TPP trade agreement, the House voted to overturn rules requiring country-of-origin labeling for meat. Those supporting the vote said they were responding to a World Trade Organization ruling, judging US country-of-origin labeling unfair competition with meat coming from foreign countries like Canada and Mexico, and therefore a violation. They said they had no choice for fear of triggering sanctions or lawsuits from countries exporting meat across our borders.

I don’t know about you, but I like knowing whether my meat comes from Iowa or Uzbekistan, Montana or Mexico, Kentucky or Kenya. So do 93% of Americans, according to a Consumer’s Union survey. People like supporting US farmers, cutting down distance travelled, knowing there will be at least minimal inspection standards, even if the delights of e coli occasionally slip through. It seems commonsensical that we’d want at least the chance to become informed consumers, whether with the origins of our meat, GMO-derived crops, or the amount of sugar and calories in our baked goods.

Maybe the House members are wrong in insisting that the international tribunals that adjudicate trade disputes would deem this a violation. But if this particular House bill passes the Senate and gets signed by Obama, even the mere possibility of a lawsuit will have struck down a wholly reasonable law that protects our health and supports our local economies. And if TPP passes the Senate, other attempts to regulate commerce for the common good will be potentially gutted as well, from attempts at financial regulation to limits on the prices charged for drugs, to environmental rules and seemingly innocuous actions like requiring accurate labeling. Some of this could occur through legal action, and some through the mere fear that such action could occur.

Now maybe TPP won’t contain rules on meat. Maybe it will simply limit other ways we might try to exert our sovereignty over critical choices that affect us. But we do know that this agreement—involving countries constituting 40% of the global economy—through what’s called the Investor-State Dispute Settlement process, will establish unaccountable tribunals with the power to let corporations collect damages for loss of profits. We don’t know the precise reach of the agreement because ordinary citizens haven’t seen it. Even Congressional opponents were prohibited from taking notes when they looked at it, and “cleared advisors” who’ve seen it have been legally prohibited from talking specifics. Yet we’re told it represents an inevitable future, that the benefits will trickle down to ordinary citizens, and that those who ask reasonable questions about its profound implications are merely obstructionist whiners.

So do we demand full transparency before moving ahead? Or do we trust that the corporations that negotiated these rules have our interests at heart, and would never, in the slightest, harm our democracy? Whether or not the country-of-origin labeling on meat survives or is ended by the House bill and WTO ruling, TPP plays for far larger stakes, the ground rules that affect our very potential to take common action. The meat bill is one more warning that there are some rules and agreements where we should be careful to eagerly swallow.

Paul Loeb is the author of Soul of a Citizen and The Impossible Will Take a Little While

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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Eco-friendly, Environment, Green Business, Green Living/Green Lifestyles, language, Media Ethics, Politics, propaganda Tagged with , , , , ,

A couple of Facebook friends (both well-known marketers based in Canada, as it happens) posted a link to an article called “FDA to Crack Down on Home-based Soap Makers.”

Having seen government overreach in such areas as raw milk, I clicked over and took a look. And found very little information. Rather than spend my morning following links on a Google search, I merely posted this response:

But the article says very little about what the proposal actually would do. European cosmetics standards are a GOOD thing, and, as I understand them, would make it far harder for big corps to sell us harmful “personal care” products. Which doesn’t mean this law isn’t overreaching–just that I don’t know because the article doesn’t tell us. Seems like an easy way around this would be a minimum number of bars per year underneath which producers would be exempt. But even artisanal soapmakers *should* disclose ingredients.

Artisanal organic soap bars
Would small-batch organic soaps be affected? No.

Later, I saw another comment from someone who did take the time to do the research; businesses with less than $100,000 in sales are exempt.

In short, this article is an attempt to stir up hostility with a nonexistent controversy. And it seems that Senator Dianne Feinstein is not an evil tool of the personal care companies after all.

I wonder, if we dig deep enough, if we would find some of the big chemical-based personal care products companies—or perhaps an opponent of Senator Feinstein—have a hand in this disinformation campaign. The list of industry giants supporting the new legislation (and thus, imposing tougher standards for themselves) is a long one but it’s certainly not every company.

Incidentally, I’ve said for years that the tough European Union rules on personal care products were a huge marketing opportunity for companies that meet the standards. Whether based in the US or Europe, the first few companies that demonstrate they meet the tougher standards ought to go be very successful in the stores.

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By Posted on Posted in Activism, Business Ethics, Corporate Social Responsibility, Diversity, General Commentary, People Helping People, Social and Economic Justice Tagged with , , , , ,

Starbucks has been getting a lot of flack since announcing its “Race Together” initiative. People are mostly either calling the company self-serving or questioning why a cafe chain would want to take on an agenda that seems so unrelated to its core business.

Now, I’ve certainly criticized companies for cause marketing that seems to have nothing to do with its purpose. For example, I’ve publicly questioned why Ford has chosen to support a breast cancer charity rather than something related to, say, transportation access.

And I’ve given space to Starbucks critics like Dean Cycon of Dean’s Beans, who says the coffee giant could be doing a lot more on sustainability, fair trade, and organic.

But I actually think this time Starbucks did something sensible and good, and I was really pretty shocked at the negative media firestorm.

Consider this:

  • In the post-Ferguson climate, where black communities are showing righteous anger about police violence, race is back on the agenda
  • Many legislative bodies are imposing onerous barriers to registering and voting, ostensibly to stop “voter fraud” (which is close to zero)—but whose deeper agenda seems to be denying the vote to people of color and those with low incomes
  • As a culture, when we want to talk things over, we do so over coffee—so what better place to start a national conversation?
  • Starbucks has thousands of locations in cities—Ground Zero for the recent race incidents; thus, the company has a vested interest in de-escalating tensions and opening dialog so those stores continue to thrive, in addition to the moral grounds it cites

While writing the message “Race together” on cups ends today, Starbucks continues to see fostering dialog on race as a priority. In a public letter yesterday to the company’s employees, CEO Howard Schultz wrote,

We have a number of planned Race Together activities in the weeks and months to come: more partner open forums, three more special sections co-produced with USA TODAY over the course of the next year, more open dialogue with police and community leaders in cities across our country, a continued focus on jobs and education for our nation’s young people plus our commitment to hire 10,000 opportunity youth over the next three years, expanding our store footprint in urban communities across the country, and new partnerships to foster dialogue and empathy and help bridge the racial and ethnic divides within our society that have existed for so many years…The heart of Race Together has always been about humanity: the promise of the American Dream should be available to every person in this country, not just a select few.  We leaned in because we believed that starting this dialogue is what matters most.  We are learning a lot. And will always aim high in our efforts to make a difference on the issues that matter most.

If this is self-serving, I say we need more of that kind of self-serving.

 

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By Posted on Posted in Business Ethics, Eco-friendly, Frugality/Frugal Fun, Green Living/Green Lifestyles, Shel's Personal Life Tagged with , , , , ,

Value is about not just price, but quality. This busy market obviously understands.
Value is about not just price, but quality. This busy market obviously understands.
If you want to market on price, look at words like “affordable” and “value.” “Cheap” can be deadly.

As a service provider, I did lead on price for a number of years. Back in the days when much of my business was resume writing, I used a simple half-inch in-column ad in the Yellow Pages (remember them?) with the slogan “Affordable professional resumes while you wait.” The year they changed it without permission to “Affordable professional resumes while U wait,” I successfully argued that proper grammar was a key selling point in my line of work and they killed it—and got the cost of the whole year’s ad refunded. I turned out to be wrong; that ad brought me plenty of clients. But I personally would not patronize a writing service whose face to the world was ungrammatical.

Those ads ran in the 1980s and 1990s, and resume writing is only a tiny fraction of my current business. These days, I stress value, not price–for all the services I offer. Some are still quite inexpensive, like writing a press release or book cover—or, for that matter, the occasional resume I still write. Others, including strategic consulting on green and social change profitability as well as book publishing consulting, can be fairly pricy.

I would have moved away from marketing on low price anyway, as my business matured. But if I hadn’t, my business would have dried up. The market is very different now. Nobody is a prisoner of their own geography any more. I can’t compete on price with some clown on a bottom-feeding service bidding site who throws an article into a word-blender and spits out crap for $5 a shot. But I sure can compete on value and quality.

As a consumer, I’m price-sensitive on some items, but quality will trump price, and so will politics. Yesterday, I spent $40 or $50 at the farmers market. I could have bought the (theoretically) same items at a supermarket for half the price, but not the organic/local/fresh choices I purchased. But I also stopped at the local independent discount store and picked up some just-past-date polenta for a buck. I cooked it last night and it was fine. I have a less gourmet one in my fridge that I paid $3 for at a different store and it doesn’t expire until November, which means the one I ate tonight was probably packed last summer. But that’s OK, it was fine.

I learned all the way back in the 1980s that price and value were not necessarily the same. After a couple of bad experiences with cheap electronics, I started buying better quality components for my stereo, better telephones, and so forth—and being much happier with my purchases. I learned that I could get a good deal through a remainder catalog, and that a $100 item with an original list price of $300 was generally going to be a much better value than a $75 item that had never sold for more than $100. And when I bought my first computer, I went with the expensive but easy-to-use Macintosh and was very happy I did.

I will shop at that local discount store, but I won’t shop at that very famous low-price big box store beginning with a W. While I recognize that they are among the best in the industry on sustainability (something very important to me), I’m also painfully aware of how much I dislike their store siting and closing policies, their community relations, labor practices, supplier practices, and a bunch of other stuff. Plus, I’ve heard that the quality is often less than stellar. I give them kudos in my speeches for, among other things, developing a massive market for organic foods among people who have never been inside a Whole Foods. But I personally choose not to shop there.

But I’m perfectly happy to drive inexpensive, functional cars. Right now, we have a 2004 Mazda, bought new for $17K, and a 2005 Toyota Corolla, bought at six years old but with only 26,000 miles on it, for $10K. I expect both to last several more years. When we bought the Corolla, one of our other options was a used Prius with 99,000 miles, for $12K. The Corolla seemed like a MUCH better deal. It wasn’t the lower price so much as having only 1/4 as many miles.

In short, as a consumer, I’ll definitely factor in price, but it won’t be the only factor. How about you? As a business owner and as a consumer, how does price factor into your decisions.

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