Author: Shel Horowitz—Green/Ethical Business Expert

A lifelong activist, profitability and marketing specialist Shel Horowitz’s mission is to fix crises like hunger, poverty, racism, war, and catastrophic climate change—by showing the business world how fixing them can make a profit. An author, international speaker, and TEDx Talker, his award-winning 10th book, Guerrilla Marketing to Heal the World, lays out a blueprint for creating and MARKETING those profitable change-making products and services. He is happy to help you craft your messaging and develop profit strategies. Learn more (and download excerpts from the book) at http://goingbeyondsustainability.com

By Posted on Posted in Diversity, Eco-friendly, Energy & Sustainability, Environment, Green Business, Green Living/Green Lifestyles, Innovation Tagged with , ,

Offices: too hot, too cold, and no Goldilocks to find the happy middle ground of “this one is just right.”

How can you find that happy medium that accommodates the woman in a sleeveless sundress ?and? the man in the suit…the person whose desk is a foot away from the air conditioning vent (which chills air far below the ambient room temperature) ?and? the one sitting in the hotspot caused by a sunny window?

The obvious solution is zoned temperature control, at a much more granular level than we typically get.

Here’s a really interesting article about temperature control in offices. Don’t worry; it’s not particularly technical. It’s not written for geeks, but for ordinary people trying to solve the problem.

It starts by discussing the problem in context: demonstrating several reasons why office temperature control usually doesn’t work very well.

Then it solves the problem with a smartphone app that lets individual users have a say in the temperature of their little area.

And here’s the really good news about this: in testing in one office building, HVAC bills dropped 23 percent. Lots more opportunity for savings, too.

There’s potential for much greater energy improvement. The General Services Administration (purchasing arm of the federal government) has prepared thinks raising office temperatures in federal buildings a mere two degrees F in the summer could save $1.87 million of our tax dollars. It has identified seven specific steps the federal government could take to drop energy use by an astounding 568.2 million kilowatt hours per year. Only two of them are in the “very expensive” category.

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By Posted on Posted in Uncategorized Tagged with , , , ,

After a three-year pressure campaign from Green America and the Natural Resources Defense Council, National Geographic has agreed to include 5 percent recycled paper into its formula. The magazine earlier agreed not to use old-growth-forest paper fibers.

Of course, lots of magazines are already using recycled paper, many of them at a far higher percentage than 5 percent. Some, including the adventure travel magazine Mountainfreak and the eco-oriented earth Island Journal, already use 100% recycled paper.

But this is National Geographic! The slick-paper photo-intensive standard-bearer for educational travel.

In other words, out the window goes the argument from any magazine that the quality of their photography makes it impossible to use at least some recycled. If National Geographic can do it, any magazine can do it.

So this could be a game-changer in the industry. And it’s an industry that needs its game changed. Many major magazines still use 100% virgin paper. Of those that do include some recycled paper, most use only 10 to 30 percent.

And on the consumer side, far too much magazine waste goes to the landfill, and far too little to the recycling center.

Like so many industries, change happens when both consumers and producers are aligned in a goal of creating more eco-friendly products using more environmentally appropriate processes and materials. So if you subscribe to some paper magazines, ask your publishers how much recycled paper they use, and if they might use more.

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By Posted on Posted in Eco-friendly, Energy & Sustainability, Environment, Green Living/Green Lifestyles, Innovation Tagged with , , , ,

Don’t call me a potty-mouth, but today, I’m going to talk about porta-potties.

You see, I spoke at SolarFest again this past weekend, and once again, I noticed some major innovation. A few years ago at SolarFest, I first encountered vented porta-potties: a major new innovation.

This year, another one: Porta-potties earmarked “pee only,” with a catch basket to make sure the rule was followed.

These toilets are collecting urine to use as fertilizer on hay fields, under the auspices of the Rich Earth Institute. It’s a pilot project sanctioned by the US Department of Agriculture.

And I have to tell you, it smelled great even near the end of a big festival day. I’ve been in home bathrooms that didn’t smell as good.

We can and should incorporate these kinds of innovations into every aspect of society. Always, we need to ask ourselves how we can live better, use fewer resources, and generate less waste or turn the waste we do create into something useful.

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By Posted on Posted in Business-general, Entrepreneurship, Innovation, Publishing, Web 2.0/Social Media Tagged with , , ,

This year, at Book Expo America, I interviewed Enrique Parrilla, co-founder of pentian.com, with offices in Sevilla (Seville), Madrid, and Los Angeles. Pentian marries publishing services with crowdfunding—something I don’t think the publishing world has seen before, and something that to me at least seems more attractive than the typical subsidy publishing model of most publishing services companies (which is not, typically, a good deal for the author). How it works out remains to be seen—and meanwhile, here’s what Parilla had to say about it:

The main difference between Kickstarter etc. and us is that the backers provide the funds. [Kickstarter donors[ may get a signed copy, a named character, but that’s it. We wanted to create a connection between the author and the community. A financial connection. The backers receive a percentage of sales.

Benefits to author:
Every backer becomes invested in success of the book. You get a much more viral connection with the market, you have 20, 40, 50 backers.
You make every backer a publisher, and they obtain profit from the success of the book.

You present the book proposal to us. We own the entire production chain, layout, design, marketing, production, distribution. We’re able to assess the costs of publication, and publish at a substantially lower cost. We are not getting a fee on the production. Once the sales start, we work with the net profit. But the cost of production will change from one continent to another, so it is difficult to come up with percentages on the retail price. So we take all the net profits and put them in a big bag. 50% goes to the backers, proportional to their investment. 40% goes to the author. 10% goes to the publisher.

The model is disruptive in several ways:
The percentage to the publisher is much lower because so much goes to the backers and the authors. This is sufficient, because the cost of production is covered by the fundraising campaign, and we print on demand.

Initially, when we receive a manuscript or proposal, there is an evaluation. If the thing stinks, we will offer to fundraise for professional editing services. We will come up with a budget, custom made for each proposal. If they need an illustrator, we’ll budget for that.

We will accept anything not indecent or violent. We have done fundraising books for charities, novels, children’s books. 70% fiction, 20% nonfiction, and the rest is a hodgepodge.

Unlike Kickstarter, we put a cap on the funds to be raised. We are really striving to be fair and to provide a sense of urgency. If you see a book is doing well, if you do not jump in, you may be left out. We can do additional campaigns for marketing, etc., but once we set the budget, when it’s gone, it’s gone. So you see the funding accelerating rapidly when a book hits 60-70% of its funding goal. The viral concept works really well. People start swarming out, and we don’t always understand why—but when it happens, it happens very quickly. Some books sit at 5% and don’t get funded. The investors get the full amount returned. If the author raises half, we’ll look at options like digital-only format. We’ll look at options to make it work.

Backers do not have the certainty that a book will get funded. As a publishing company, we make sure the publishing happens and the book sees the light of day.

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By Posted on Posted in Energy & Sustainability, Environment, Green Business, Green Living/Green Lifestyles, localism/locavore, Technology Tagged with , , , ,

I just rewatched this TED talk by Amory Lovins: it lays out a step-by-step plan to slash our energy use through deep conservation (what he calls “negawatts” and “negabarrels” and switch to renewables, with gas as a transitional fuel. It doesn’t happen overnight, and relies heavily on profit incentives to businesses.

Lovins, who I consider the foremost spokesperson for sensible energy, is not some sort of radical do-gooder. He’s a businessman who’s made quite a successful career out of changing the way we think about energy. Just as two examples of what’s possible:

1. He helped the Empire State Building save $4.4 million per year on a $13 million deep energy retrofit–that’s about a 30% annual ROI.

2. His own house, built in the Solar Stone Age (1983) just outside Aspen, Colorado (ski country-COLD) is close to net zero, producing nearly all of the energy it uses (in 2001, he mentioned that the residence portion had a $5 monthly electric bill–even if it’s tripled since then, that’s pretty good for a 4000-square-foot house in the snowbelt). Now here’s the really remarkable thing: In Aspen, Colorado, this house has neither a furnace nor an air conditioner, and it’s warm enough inside to grow bananas. The extra cost of the energy improvements was essentially paid for by the capital savings of not needing those big clunky systems. So in other words, we’ve known how to do this for 30 years.

So what are we waiting for? Let’s get this party STARTED.

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By Posted on Posted in Business Ethics, censorship, Corporate Social Responsibility, Demographics/Psychographics, Diversity, language, Marketing Trends/News, poverty, privacy, Protests and Crackdowns, Shel's Personal Life, Social and Economic Justice Tagged with , , ,

Very interesting post on Business Week: “Can Small Businesses Start a Gay Rights Movement in Mississippi?”

I totally support nondiscrimination in any public accommodation or retail setting—and I’m delighted to see the “We don’t discriminate. If you’re buying, we’re selling” campaign in Mississippi. But at the risk of alienating some of my friends, l think service businesses–especially values-based ones—are a different case. Before you jump all over me—read the language I send to new prospects for my marketing and consulting services:

Please note that I reserve the right to reject a project if I feel I’m not the right person for it. This would include projects that in my opinion promote racism, homophobia, bigotry or violence–or that promote the tobacco, nuclear power, or weapons industries–or if I do not feel the product is of high enough quality that I can get enthusiastic about it.

Notice that this language doesn’t discriminate against a person or class of people–but it certainly does discriminate against a set of beliefs.

Now, if I reserve that privilege for myself, how can I possibly justify withholding it from someone else who runs a service business and has different values than mine?

Also, there’s a provider quality issue. If I were forced to write a piece of marketing copy for a product whose values I despised, I would do a terrible job. Even if I consciously tried to do my best, it would come out shoddy and insincere, because I wouldn’t believe in what I was promoting. By the same token, I can’t imagine why a same-sex couple would WANT to hire a homophobic wedding photographer (one of the examples cited in the article); the pictures will be terrible.

If you’re renting a room, buying a sandwich, riding a bus, patronizing a theme park…yes, you should have the right to be served. But if a service provider is being asked to use specialized skills to support a cause that service provider finds morally repugnant, I’m not at all sure we should coerce that behavior.

Please comment below. I’d love to get some good dialog going on this.

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By Posted on Posted in Business Ethics, language, Shel's Personal Life, travel Tagged with , , , , , , , ,

mosque-sunset-jeddahStaying in the Embassy Suites in Kissimmee, Florida. Inside the usual Guest Services manual, I found this remarkable document (spacing and centering in original):

To Our Guests

In ancient times there was a prayer for

“The Stranger within our gates”
Because this hotel is a human institution to serve people, and not solely a money making organization, we hope that God will grant you peace and rest while you are under our roof.
May this room ad hotel be your “second” home.
May those you love be near you in thoughts and dreams.
Even though we may not et to know you, we hope that you will be comfortable and happy as if you were in your own home.

May the business that brought you our way prosper.
May every call you make and every message you receive add to your joy.
When you leave, may your journey be safe.

We are all travelers. From “birth till death” we travel between the eternities.
May these days be pleasant to you, profitable for society, helpful for those you meet, and a joy to those who know and love you best.

Wow!

As both a frequent traveler and a professional marketer who focuses a lot on values-based businesses—green and ethical ones, specifically—I invite you to walk with me as I analyze this document a bit.

  1. This says to me: here’s a business willing to take a risk and say what they stand for. They’re willing to alienate the militant atheists and say that God is important not only to them personally, but also to the way they run their business.
  2. They did it in a way that was very inclusive. Most of the time, when I come across religious messages in the US heartland, they tend to be specifically Christian. I’m a non-Christian who was raised an Orthodox Jew until age 10. I consider myself fairly spiritual but not very religious. I’m often turned off by religious messages that assume my Christianity (or, for that matter, assume I’m Muslim, Buddhist, Jewish, whatever). There was nothing in this message embracing any particular religious tradition. If you accept the idea of God (and not everyone does, of course), there’s only welcome here, not exclusion.
  3. The content of the message is wonderfully positive. It’s about peace, prosperity, safe travels, and joy. How could I not feel better about a business that takes the time to draft a document conveying these various blessings in my direction?
  4. Never be your own editor. OK, not many people are such grammar nuts that they’ll notice the language flaws—but what if they host a convention of English teachers? I’m actually here with a conference of people who teach business communication, and I’m betting a high percentage of those attenders who saw the message will pick it apart for its sloppy writing. It’s so easy to avoid the problem in the first place.
  5. Most importantly, being greeted by this message sets a tone for all my interactions with the hotel. I’m going in to any conversation with the attitude that they care about me. This perception is reinforced by the very helpful nature of every staffer I’ve dealt with so far (even before I opened the services notebook and saw the memo)—and would, of course, be destroyed if their personnel were rude, etc. But it certainly creates a good flow of positive energy.
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By Posted on Posted in Business-general, Customer Service as Marketing, General Commentary, localism/locavore, Networking, People Helping People, Shel's Personal Life Tagged with , , ,

Thursday was full of extremes, with both positive and negative encounters.

On the positive side, I had two amazing one-to-one meetings: with the former mayor of a nearby town who just took a job with a green energy company, and then a few minutes later, with a life coach friend of mine. With both, we each brainstormed marketing ideas and helpful contacts for the other.

Then, a brief call with my own coach, Oshana Himot, who continues to amaze me with her sheer brilliance. My business is engaged in a major shift toward much deeper work, and she can take much of the credit. And finally, a Chamber mixer where I managed to have several substantive conversations. I was introduced to a gentleman I didn’t know who’s partnering with an organic farmer friend of mine to make tortillas using local corn. As a local food advocate, marketer, and foodie, I’m eager to help him succeed. Then was my friend who runs the local TV station, on his capital campaign and new building they’re going to construct. I offered him a resource about building deeply green, and he, out of the blue, offered to shoot a promo for me. And finally, a woman in my own town who will bring a much-needed progressive and articulate voice to the Selectboard.

But on the same day, I had three encounters with enormous stupidity.

1. We’d been contacted by a charity some time back to see if we had any goods to donate. We did indeed, and in the intervening two weeks, we’ve filled three large boxes with books and a huge trash bag of clothes. Originally, we were going to put all this in front of the garage for pickup, so we wouldn’t have to wait around. They’re not allowed to actually open the door. But since that was set up, it’s snowed several times and our garage is completely blocked off. So I called to explain that the crew would have to ring our bell, since we couldn’t put things out by the garage and we didn’t want to ruin it all by putting it right in the snow. And then I asked for a two-hour window for the pickup, so we could be sure to be here. No can do, she told me; they’ll be there any time between 8 a.m. and 6 p.m. I told her that I wasn’t going to be stuck in my house all Saturday waiting for them. Finally, after about ten minutes of back and forth, she gave me a phone number to call Saturday morning where they’d be able to narrow it down at least a little. Not exactly customer service heroism—especially considering WE’re doing THEM a favor by donating goods.

2. Between my two morning meetings, I had to walk in a busy, narrow street in the central business district of a nearby village, because one gas station owner hadn’t shoveled his side walk. I poked my head in the office and mentioned the problem. The owner growled, “It hasn’t been 24 hours.” Yet every other property owner had managed to clear the sidewalk, Guess where I’m never buying gas again as long as I live (and yes, I have been a customer there, in the past).

3. My wife and I were the only customers in a restaurant except for one person picking up a takeout order, for about 40 minutes. Just as we were about to leave, a woman showed up prepared to make a large takeout order. It was 10 minutes to 8 and they sent her away, saying they were closed. It probably would have delayed their 8 pm closing by 10 or 15 minutes and more than doubled their take for the hour. (The owner was not present). And it would have kept that customer coming back.

In all three cases, all I could do was scratch my head in amazement. I will not beat you over the head with the obvious customer service lessons from these three encounters with stupidity. Unlike the three perpetrators, you’re smart enough to figure it out.

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By Posted on Posted in Business Ethics, Marketing Trends/News Tagged with , ,

If you get a note like this and wonder, where do I know this person from–you don’t.

When are these jerks going to realize that the Internet is a powerful way to make an honest living and they don’t have to stoop to these ridiculous frauds?

Hi shel I know you were expecting to hear back from me much earlier but I didn’t want to get back to you empty-handed. I finally found the perfect stock for you and I am confident that it will make you some serious profit. Remember the one I told you about in November of last year right? You did very well on it and I think this [TICKER SYMBOL REMOVED TO AVOID PUBLICIZING IDIOTS] stock will do the same for your portfolio again. I have to let you know though that I’m not the only one who found out about [TICKER SYMBOL REMOVED] today. A few of my colleagues are aware as well and they are telling their friends and family about it so I must advise you to move fast if you want to buy it. I think it’s trading at just around 15 cents right now, if you wait too long it might be at 30 or even higher and at that time I won’t be able to safely advise you to buy it. You can buy as many shares as you can first thing at market open on Friday or worst case scenario buy it on Monday but move fast. I know you don’t care about what the company does because you know I’ve done all the due diligence for you already but [TICKER SYMBOL REMOVED] is actually amazing and I think it will do much better than even the one I told you about a few months ago. One of the company’s divisions offers mobile software solutions for the gaming industry. The mobile apps allow customers to play lottery and other games of chance and skill on their smartphones. The software is extremely advanced and could be the backbone of all mobile casinos in the future. It is expected that the US will legalize online gaming in the near future and this could catapult [TICKER SYMBOL REMOVED] to new highs however even without that the company’s software is extremely valuable in the rest of the world and could become extremely profitable. Something big is definitely brewing at the company. I heard something about buy out rumors but I don’t have all the details yet I will keep you posted over the coming days or weeks. Anyway I won’t bore you with much more blabber, but if you have a second do check out [TICKER SYMBOL REMOVED]. By the way I will be expecting a nice gift from you once you make fat bank on this one and a nice dinner with the wives is in order. It’s been too long since we last spent a good evening over a bottle of wine. I was going to call you to tell you about [TICKER SYMBOL REMOVED] but I figured youre probably asleep now with those crazy shifts you’ve been working. Take care and call me if there’s anything. Talk soon Your favorite friend and only broker 🙂

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By Posted on Posted in Abundance and Prosperity, Democracy, Environment, language, Politics Tagged with , , , ,

As Barack Obama delivered his State of the Union speech last night, I found myself agreeing with upwards of 95 percent of it—something that NEVER happened under his predecessor. And it’s good to be reminded in very concrete terms of how much progress has been made on the economy, and in drawing down the wars in Iraq and Afghanistan (one of the few bits of foreign policy that made it into the very domestically focused speech).

Of course, some of why I agreed with such a large percentage was because of what he chose to omit: government spying, drone attacking civilians, support for highly dubious massive energy projects, and other things that I find strongly objectionable. He did mention the disgrace that Guantanamo is still open.

And he left out other things that should have been in there. I’m still waiting for him to call for a Marshall Plan-style conversion to clean, renewable energy. I’ve been waiting for that for years. He talked briefly about energy independence and the success in switching much more to US-based power sources—but failed to put it in context of solving environmental problems as we change our energy sources.

But the real question is: How will he get it done? Despite his calls to the Republicans’ higher selves, and his pointing out repeatedly that he could have moved a lot farther if he’d gotten some cross-party cooperation, implementation is the problem. He needs to motivate his base to be heard in the halls of power, to be convincing their Senators and Representatives that it’s in their own self-interest to end the gridlock.

With less than three years left in his presidency, he still has time to claim a place in history as one of the great presidents. But he’d better get started with that.

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