Author: Shel Horowitz—Green/Ethical Business Expert

A lifelong activist, profitability and marketing specialist Shel Horowitz’s mission is to fix crises like hunger, poverty, racism, war, and catastrophic climate change—by showing the business world how fixing them can make a profit. An author, international speaker, and TEDx Talker, his award-winning 10th book, Guerrilla Marketing to Heal the World, lays out a blueprint for creating and MARKETING those profitable change-making products and services. He is happy to help you craft your messaging and develop profit strategies. Learn more (and download excerpts from the book) at http://goingbeyondsustainability.com

By Posted on Posted in Advertising, Branding, Customer Service as Marketing, Entrepreneurship, Marketing Techniques and Philosophies, Marketing Trends/News, Shel's Personal Life Tagged with , , , , , , , , , ,

If you don’t think customer service is part of marketing—and maybe the most important part—this post is must reading for you.

Old movie theater marquee. Photo by Marcus Buckner.
Old movie theater marquee. Photo by Marcus Buckner.

Great Service Builds a Business

Great customer service builds long-term customers, relationships, and ambassadors for your brand! Just ask Nordstrom. They surely don’t compete on price.

Ask Southwest Airlines, which made its original reputation on low prices but now is known for exemplary service in an industry that generally treats its customers like crap. Many times, I’ve actually paid a bit more to fly Southwest, because I know I can check bags for free and—more importantly—change my ticket if there’s an issue.

Southwest earned my loyalty by saving an expensive cruise vacation that was about to go up in smoke when our airport closed for a snowstorm and we weren’t going to make our connection to the cruise ship. Southwest cheerfully if perplexedly let us shift to the following day in a different city, so we could board at the ship’s first port-of-call.

These days, I go to the Southwest website first, and only check discount travel sites if I can’t get a good flight there. Have I told people they should fly Southwest? You betcha. I just told you and a few thousand others, in fact.

Crappy Service Kills a Brand

Yet no amount of (expensive) marketing will undo bad customer service. This is something I talk about in many of my books, including the most recent, Guerrilla Marketing to Heal the World.

I have boycotted a number of businesses that treated me shabbily—including the movie theater in the New York City neighborhood I grew up in that sold my 12-year-old self a full-price adult ticket and made me sit in the children’s section. I have not been back in the 47 years since—because I felt wronged and discriminated against.

But the worst was our local Toyota dealership. We had a long and extended bad interaction with them that culminated in a phone call, “you have 24 hours to get your car out of our lot—and by the way, the engine is in pieces in the trunk.”

Not only did I write a five-page complaint letter with full documentation to the VP of customer relations for Toyota USA (which gave a too-little-too-late form-letter make-good offer a full year later), not only did I never buy as much as a tube of touch-up paint from that dealer for the rest of their career and was not sorry when they closed—but the next time I went car shopping, I didn’t even seriously consider Toyota and bought a competing brand. That was the first time I bought a car not built or designed by Toyota since 1981; they threw away decades of strong brand loyalty. Over the 30 years or so that likely remained in my car-buying lifetime at that moment, they probably cost themselves well into the six figures.

And no amount of expensive advertising will counter the disconnect if you don’t walk your talk, even if it’s not a customer service issue. If you have a sign posted in your store noting that you’ve empowered your employees to solve customer issues, as the late Blockbuster Video did, that should actually be the policy. It wasn’t for Blockbuster, in my personal experience. And they’re gone.

And these days, a frustrated customer doesn’t just tell ten friends. I just read recently that Dave Carroll’s video, “United Breaks Guitars”—seen by nearly 17 million people—actually lowered the airline’s stock price. The video also garnered tons of mainstream media coverage (including CBS and CNN), many new fans for Carroll and his band, the Sons of Maxwell, and even a book contract (the book—big surprise—is called United Breaks Guitars. And think about all those “companysucks.com” websites out there damaging brands.

In Guerrilla Marketing to Heal the World, I cite an auto-industry study that only 40 percent repurchase. So it’s up to you to turn satisfaction first into delighted amazement, and then into loyalty, and finally into ambassadorship for your brand?

Timothy Keiningham and Terry Varva, authors ofThe Customer Delight Principle: Exceeding Customers’ Expectations for Bottom-Line Success, point out that marketing’s primary role is to communicate “the wants, needs, and expectations of current and potential customers,” [emphasis mine] so the business can “create and distribute products or services that more closely address and answer these inherent needs.” If meeting the needs of current customers doesn’t encompass customer service, you’re in trouble.

Please share your customer service successes and disasters (either as a vendor or a s a customer) in the comments section, below.

 

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By Posted on Posted in Business Ethics, Ethics in Government, language, Marketing Trends/News, Politics, propaganda, Psychology Tagged with , , ,

During last night’s debate, Donald Trump kept taking any accusation or criticism and attempting to  pivot it around to his opponent. He also interrupted constantly, shouted belligerently, told numerous documentable lies,* and bragged about his bad behavior. It was a performance worthy of an elementary school bully, not a candidate for President of the United States. It was ugly. And quite frankly, it got in the way of the few good points he honestly made about areas where Clinton should do better.

Donald Trump and Hillary Clinton face off. Screenshot from CBS News.
Donald Trump and Hillary Clinton

Clinton chose to be cool, calm, and collected, to smile patronizingly with an “isn’t this little boy adorable?” look over her shoulder—while quickly and scathingly rebutting him when she got the floor. It may not have been the perfect approach—but with the need to do a delicate dance of expectations, as a very public liberal woman in a culture that doesn’t like powerful liberal women in politics, it may have been her best option–even if it did seem a trifle over-rehearsed. Trump mostly glowered and scowled, looking for moments to interrupt.

But let’s not focus on style over substance. On policy specifics, Clinton noted her earlier accomplishments and referenced her specific proposals. Trump was hard to pin down, used empty adjectives like “beautiful” and “tremendous” (example: “I’m really calling for major jobs because the wealthy are going to create tremendous jobs.”). He resorted to ridiculous claims, defense of procedures that have been declared unconstitutional, and as already noted, flat-out falsehoods.

Perhaps most telling are the “accomplishments” he did brag about. Here’s his response when he was asked about his pattern of cheating people who’ve worked for him:

I take advantage of the laws of the nation because I am running the company. My obligation right now is to do well for myself, my family, my employees, for my companies.

Here’s what he said when Clinton speculated that the reason he doesn’t release his taxes is that he doesn’t pay any:

That makes me smart.

Near the end, Trump made this ballsy claim:

I think my strongest asset, maybe by far, is my temperament. I have a winning temperament.I know how to win. She does not know how to win. The AFL-CIO – the other day behind the blue screen, I don’t know who you’re talking to, Secretary Clinton, but you were totally out of control. I said, there is a person with a temperament that’s got a problem.

In Yiddish, the word for this is chutzpah. The closest English translation would be unmitigated gall. The man who has run his campaign on temper tantrums, slander, innuendo, inappropriate sexual references, and racist/sexist belittling of others, who could not even make it through a 90-minute debate without interrupting and shouting, claims that his temperament is his best asset.

Let’s take him at his word—and give a landslide vote in November that repudiates that temperament and doesn’t  expose us to the dangers of his other, presumably worse attributes.

* You can read an annotated, fact-checked transcript of the whole thing at https://www.npr.org/2016/09/26/495115346/fact-check-first-presidential-debate

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By Posted on Posted in Abundance and Prosperity, Branding, Business Ethics, Business-general, Corporate Social Responsibility, Diversity, Eco-friendly, Energy & Sustainability, Entrepreneurship, Environmenl, Green Business, Marketing Techniques and Philosophies, poverty, Transparency vs. Secrecy Tagged with , , , ,

On a discussion list, a startup entrepreneur asked,

I have noticed that many successful startups are advertising that they donate x% of their profit to someone in need or they help someone have a better life,etc. What do you think is the importance of such messages to gain initial traction and how does it help grow the company?

By the time I saw the post, several other people had jumped in to tell him that social entrepreneurship isn’t just a marketing trick. It must be genuine.

Globe showing various crises around the world
How some people view the world—Opportunity for businesses that genuinely care

I agree, but there’s more. Here’s what I wrote:

Yes, social giving has to be genuine–motivated not by marketing but by sincerely helping the world–but if you’re doing that, you gain huge marketing advantage if you handle it right.

Keep in mind: charitable give-backs are NOT the only model. I’m rather a fan of creating products, services, and business cultures that directly *and profitably* turn hunger and poverty into sufficiency, war into peace, and catastrophic climate change into planetary balance. In fact, in my latest book, Guerrilla Marketing to Heal the World–which is focused on this aspect–charity givebacks account for part of one chapter out of 22 chapters. In my speaking and consulting, I help companies actually develop these kinds of approaches. You can get a very quick early-stage introduction by spending 15 minutes with my TEDx talk, “Impossible is a Dare” https://www.ted.com/tedx/events/11809 (click on “event videos”)–but recognize that this was 2 years ago and the work has evolved a lot since then.
All other things (such as price, quality, convenience) being comparable, consumers “vote with their feet” to support ethical, green, socially conscious companies. So you, as a startup, have the chance to look at the skills, interests, and wider goals within your company…create products and services that match these skills, interests, and goals with wider goals like the Big Four I mentioned at the beginning…and market them effectively to both green and nongreen markets (which has to be done differently, as I discuss in the book). But please, do it with good intentions! (I can help, BTW.)
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By Posted on Posted in Activism, Business Ethics, Democracy, Ethics in Government, Politics, Shel's Personal Life, Social and Economic Justice, Transparency vs. Secrecy Tagged with , , , , , ,

Here in Massachusetts, we get to vote on some interesting referenda.

Lifting the Charter School Cap

UPDATE, OCTOBER 6, 2016: I’ve been convinced in the intervening weeks that this particular charter school vote is not one I can support. I am not convinced of the motives of this bill’s supporters, and I see a greater threat to the public schools in the way this measure is structured. Below is what I’d written on September 18, before I was really aware of the issues with how this referendum is structured. All my other points about the other issue and candidate remain accurate.

One is on lifting the current cap on charter schools. These schools are publicly funded and privately run, funded primarily by a state per-pupil allotment. They range from liberal experiments in educational democracy to corporate-sponsored throwbacks to long-abandoned educational models promoting rote learning and obedience. At the moment, 32,000 Massachusetts students are on waiting lists for charter schools.

Preschool girl with a creative project. Photo by Anissa Thompson.
Preschool girl with a creative project. Photo by Anissa Thompson.

It’s important to separate whether the charter school experiment is a good thing from the funding formula. Bias disclosure: both of my kids attended charter schools for elementary through high school, so I’m a quadruple alumni parent. It’s also worth pointing out that my wife and I both attended the same New York City high school for gifted children. This was a public school, but in many ways the experience was closer to an academic-achievement-oriented charter school in today’s world.

The switch came for us when the public school second grade teacher insisted on teaching reading by lowest common denominator. Our daughter, who had always loved school through preschool, kindergarten, and first grade, very quickly started hating it. She didn’t want to sit through whole-class reading lessons using a book with two words on each page, paced to the slowest kids in the class–and the school administration was not responsive. We moved her to Hilltown Cooperative Charter Public School, an arts-based school that emphasizes love of learning through multiple modalities–and she thrived there.

We worried that my son, five years younger than my daughter, could have been a bullying victim in the traditional public school, as I was. He was a sensitive, feminine, non-sports-playing classical musician, avid reader, and a member of a tiny ethnic minority in our town. And our town’s school culture is heavily focused on sports. But he did well in the zero-bullying-allowed culture at Hilltown. Both of my kids went on to thrive in the performing arts charter high school they attended afterward (which was, incidentally, much more ethnically and racially diverse than our town public school). My son drew on that training to attend a major music conservatory for both his undergrad and graduate studies.

Hilltown also did its best to follow its mission and be a lab school for new educational methods, which it was eager to share with other area schools. However, the school’s outreach efforts were rebuffed over and over again. My wife was on the board for a while, and she told me how almost every outreach gesture was brushed away by the local traditional public schools.

I vote an enthusiastic yes for the idea of charter schools–but the funding formula borders on criminal IMHO. Removing resources from the traditional public schools just adds to the spiral of despair, increases bureaucracy, denies resources to kids who are in many cases already begging for more, and cuts off real learning.

Yet I will vote for more charter schools–because they were there for my kids when traditional public schools failed them–but reluctantly, because I think the funding formula strikes a blow against public schools with every student who leaves.  And whether or not the vote passes, I think we charter school supporters have to be part of fixing that rotten funding formula. And as a vote to give a few of those 32,000 waitlisted students the same opportunities my children enjoyed.

Recreational Marijuana

I will also vote, reluctantly, for pot legalization, though I don’t like the way the industry is moving. I see it becoming another outpost that extracts money from the poor, uses questionable marketing tactics, and encourages people to detach from reality rather than step up to the plate and work for change. It’s also likely to concentrate clout in the hands of a few big players, squeezing out any mom-and-pop businesses. And I worry about fostering a culture of chemical dependence, and of course I worry about problems when people drive while stoned.

However, we already have all of that, with alcohol. And pot is actually a much more socially benign form of blocking the real world than alcohol. Pot smokers don’t get aggressive or violent, and don’t drive nearly as dangerously, as drunks. And criminalizing this behavior causes deep and lasting damage. It:

  • Ruins the lives of people who are using a much milder drug than many legal ones
  • Diverts scarce law enforcement and criminal justice resources away from crimes that actually hurt people
  • Causes a tremendous financial burden to taxpayers (it’s not cheap to keep someone in jail for several years) and contributes to prison overcrowding
  • Builds the criminal infrastructure (alcohol prohibition was what really made the Mafia a force to be reckoned with)
  • Jacks up prices to levels that may lead to property crime

Once again, I’m voting for the lesser of evils. Criminalization is a failed solution.

The Presidential Race

And yes, dammit, I will vote reluctantly for a deeply flawed Democratic presidential candidate who in many other years might not get my vote, even though I live in a “safe” state where I could vote third-party, and have voted for independent candidates in the past.

I want such an overwhelming margin of defeat for Trump’s agenda of racism bullying, misogyny, lying, cheating his suppliers, suppression of the media, egomania, etc.  that he never shows his face in politics again. Let’s compare Clinton and Trump:

I could go on and on. If you want more, start with longtime political observer Adolph Reed’s article, Vote for the Lying Neoliberal Warmonger: It’s Important. And to those on the Left who say a Trump presidency would revitalize the opposition, I would respond that repression doesn’t often create a climate of change. For every success like the freedom struggles in South Africa and India, there are many more like Prague Spring being crushed by the Russians–where the hopes and reams of the people are squashed like bugs. We didn’t see a popular uprising during Reagan’s or even George W. Bush’s presidency; why would we suddenly see one under Trump and his suppression of the press?

In other words, I find myself facing the lesser-of-evils in three different votes on my November ballot. And while I can’t say I’m OK with it, I find voting for the lesser evil better than the non-action that triggers the greater evil. Better still: taking action to get voting reforms so we no longer need to vote lesser-evil.

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By Posted on Posted in Branding, Energy & Sustainability, Frugality/Frugal Fun, Green Living/Green Lifestyles, Green Marketing, Innovation, Socially Responsible Investing, Technology, Uncategorized Tagged with , , , ,

The Washington Post reports that the never-finished, never-operated Bellefonte Nuclear Power Plant, in Hollywood, Alabama is for sale at the bargain-basement price of $36.4 million. It has cost more than $5 billion to build as much of it as Tennessee Valley Authority managed to complete, so this isn’t just pennies on the dollar. Each penny of the purchase price leverages $137.36 of construction investment—which, if my math is right, works out to a pretty incredible 1,373,626.37 percent return on investment (ROI), if the plant could be amortized that way. Kind of like getting a Ferrari for the price of a Matchbox car (little toys about two inches long).

The unfinished Bellefonte nuke in Alabama is for sale. Let's have some fun figuring out what to do with it.
The unfinished Bellefonte nuke in Alabama is for sale. Let’s have some fun figuring out what to do with it.

Of course, the plant can’t be amortized that way. It was built to turn atoms into smaller atoms and electricity (and, by the way, tremendous waste heat and a whole soup of poisonous and radioactive waste). In all likelihood, the plant will never fulfill its intended purpose. And that’s a good thing!

So let’s think about what we could do with it instead. After all, it’s costing the small town of Westwood, MA more than $13 million just to build a police station, so this really is “the deal of the century.” And let’s have some fun.

I want your outlandish AND your practical ideas. Please submit one of each as a comment on this page, in this format: Outlandish: (describe your idea in one to three sentences). Practical: (describe your idea in one to three sentences). Also please tell me how you learned about the contest so I know whom to thank. If you wish, you may link to a page giving more details. Each entry must include both categories (and the link to your posting address or Facebook screen name must function, so I can contact you if you win).

Oh, and comments are moderated, so don’t even bother posting racist, sexist crap or unrelated commercial spam. It won’t get posted and it WILL get you reported and blacklisted.

All entries must be received by 11:59 PM Eastern Time, Thursday, October 20, a bit over a month from the day I post this.

Want to be a winner? Make your Outlandish entry very humorous but not offensive. And make your  Practical entry eco-friendly and specific. For instance, it’s not enough to say “a renewable energy project.” I want to know the type and why it’ll work there.

The winner in each category will get a 30-minute consultation with me to discuss any aspect of marketing, green/social entrepreneurship business profitability, book publishing, or green living–and a copy of my latest book, Guerrilla Marketing to Heal the World (acclaimed by Jack Canfield, Seth Godin, and others) as well as my ebook, Painless Green: 111 Tips to Help the Environment, Lower Your Carbon Footprint, Cut Your Budget, and Improve Your Quality of Life—With No Negative Impact on Your Lifestyle. Total value of the prize is $135, which is as close as I can come to the amount of construction cost each penny covers. And you’ll be in a press release I’ll send out announcing the winners.

I am the judge, and I’m not responsible for lost or misdirected entries, I assume no liability, blah blah blah (standard contest disclaimers).

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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Energy & Sustainability, Environment, Ethics in Government, Greenwashing, Marketing Trends/News, Politics, Psychology, Transparency vs. Secrecy Tagged with , , , ,

Last night, I signed a petition created by Rep. Joe Kennedy about gun control. The page gave me the option to share on Facebook, and I did. Then I went to bed.

I was pretty horrified to check my page this morning and see my share that said “Stand With Rep. Joe Kennedy” and had a huge picture of him. Not a word about gun control showed up in the Facebook preview.

So I took it down and posted this note:

To those who might have wondered why there was a huge campaign ad for Rep. Joe Kennedy on my page last night. I had just signed a petition he originated on gun control, and wanted to share it. I didn’t check how it posted on FB. I felt tricked and betrayed enough to take the entire post down. Let him get signatures some other way.

This was a classic bait-and-switch. In fairness, Kennedy probably delegated this to some social media intern and most likely wasn’t personally involved. But if I lived in his district, this would make me look for someone else to vote for, because I don’t like being manipulated and cheated.

Only after I took it down did I think about blogging about this feeling of betrayal. If I’d decided to blog before I instinctively took it down, I would have grabbed a screenshot to post here. Instead, you get the logo of the ultimate-bait-and-switcher: Volkswagen.

Aging Volkswagen showing VW logo. Photo by Daria Schulte.
Aging Volkswagen showing VW logo. Photo by Daria Schulte.

VW, of course, preyed upon environmentalist car owners to sell them a low-emission vehicle—but fudged the test results and was really selling highly polluting cars. This is costing the company billions, and it isn’t over yet. The state of Vermont just filed suit against VW two days ago. Vermont, tiny as it is, has the second-highest per-capita concentration of VWs in the country (after Oregon)—precisely because environmental consciousness is extremely high among its residents. In fact, a year ago, a group of those Vermont residents already filed a class-action suit against Volkswagen.

I used to think my parents and in-laws were overreacting with their continuing pledge never to buy Volkswagen s because of the company’s involvement with the Holocaust. After all, the people who made those brutal decisions are long dead or in nursing homes. But after this scandal, I can’t think of any reason why I would ever trust the company again.

Bottom line: in business and in politics, bait-and-switch has no place in ethical marketing.

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By Posted on Posted in Business Ethics, Business-general, Corporate Social Responsibility, Eco-friendly, Entrepreneurship, Environment, Green Business, Green Marketing, People Helping People, Shel's Personal Life Tagged with , , , ,

Someone asked me today what advice I’d give to someone just starting out. If someone had given me these four bits of advice in 1981 when I was just starting out, I’d have been on the success track a lot faster.

  • Be green and ethical—and willing to proclaim this to the world
  • Delegate early, especially those things you’re not good at–but keep checks and balances in place
  • Don’t reinvent the wheel. An off-the-shelf solution may be better and cheaper than reverse-engineering something
  • Recognize the REAL opportunities that provide first-mover advantage–and walk away from those that aren’t there yet
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By Posted on Posted in Democracy, Politics, Transparency vs. Secrecy Tagged with , , , , ,

Regardless of where they fall on the liberal-conservative spectrum, many of my friends face a choice between a candidate they find deeply flawed and one they find completely unacceptable. They differ on which candidate they will vote for with gritted teeth and a hope for a better future vs. the one they see must be stopped at all costs—but fundamentally, it’s the same question. And I know plenty who find neither candidate acceptable and will either vote third-party or skip that line on the ballot.

The US presidential election has become a shambles. As a country, we deserve better.

And we can get better!  Proof is as close as this coming Tuesday’s primary election in my own Hampshire County, Massachusetts.

One district over from me, much-loved State Representative Ellen Story is giving up the seat she was first elected to in 1992. Six candidates are on the ballot to replace her, and all six bring impressive credentials, endorsements, and a track record of community service. Ellen herself has no major enemies—pretty remarkable in 24 years in state politics, especially in a fractious town where even Town Meeting takes two weeks. In my town, we do Town Meeting in one night, twice a year.

I’ve listed a few simple reforms in bold, below. Adopting them throughout the US would go a long way toward reclaiming our democracy.

Reform #1: IRV
The state rep election is a perfect case study of why we need ranked voting (a/k/a Instant Runoff voting). You name your first choice, and if your candidate is eliminated, your vote goes to your second choice. If that candidate is eliminated, the vote goes to your third choice, and so on down the line until there’s a clear victor. We need this locally, and we need it nationally. Several other countries use it, as do a few cities in the US. For the first time in a US national election, people would be able to vote their consciences without feeling they were throwing their support to the worst candidate if they picked someone unlikely to win.

I don’t vote in that election, but I’ll be happy with whoever wins. And I do get to vote in two county-wide races. I consider two of the three candidates for Sheriff highly qualified, as are both of the candidates for Governor’s Council (an obscure Massachusetts office that helps select judges). I’m voting for Melissa Perry and Jeff Morneau, but I don’t think I’ll be badly served as a voter if my first choices don’t win.

The Key Difference Between Local and National Elections

Reform #2: Undo Citizens United and Change the Way We Finance Campaigns
Why did these races draw so many strong candidates while at the national level, we have to scratch our heads and hold our noses?

I believe we can sum up the answer in just two words: CAMPAIGN FINANCE. These local campaigns are cheap to run and use little paid advertising. So the candidates are not beholden to any special interest.

On the national level, campaigns cost billions and special interests hold major sway over the candidates they fund. It’s not a coincidence that the only candidate who was able to galvanize progressives was also the only candidate to fund his candidacy through direct populist appeal to small individual donors. Nobody thought a year ago that Bernie Sanders would be any kind of serious candidate. Yet he won numerous primaries and—for the first time in decades—proved that you can run a national campaign without becoming a puppet of your funders. As the devastating effects of the Citizens United Supreme Court decision allowing essentially unlimited corporate money to flow to campaigns become palpable, this is key for the future direction of American politics.

It’s also not a coincidence that Trump originally garnered support by claiming he was too rich to be influenced by those special interests and he would self-fund his campaign. That turned out to be just another Trump lie, but it was the public line through most of the primary season. However, in this ABC News link, it’s obvious that this was a sham even as far back as January.

A voter marks a ballot. Photo by Kristen Price.
A voter marks a ballot. Photo by Kristen Price.

Reform #3: Hand-Countable Paper Ballots
We will never know who really won the US presidential elections of 2000 and 2004. In both cases, the decision hung on a single state, and in both states, the outcome was highly suspect. These are only the most dramatic among many elections that were very close. In far too many, the use of electronic voting machines without paper ballots means there’s no way to tell if the votes were counted accurately. This is simply unacceptable. Electronic voting machines and regional tabulation machines are far too easy for a hacker to flip—or to simply go out of alignment and count votes for people the voter didn’t vote for. The law should mandate that an electronic total is preliminary, and that election officials will hand-count within the week if the margin of victory is narrow or if there are any reports of irregularities. And those ballots should be properly archived so they can be checked later if accusations surface on the basis of new information.

Reform #4: Parliamentary Allocation
Most of the world uses a parliamentary system in the legislature. If a party gets enough votes to pass a threshold (many countries use 5%), it gets a share of the seats in the legislature. This is another way to make sure minority viewpoints are represented.

Reform #5: Eliminate Winner-Take-All Electoral College
Nebraska and Maine have been apportioning electoral votes by who wins each Congressional District. Why are the other 48 states still using the weird 18th-century throwback of giving all electoral votes to the person with the most? This disenfranchises any of us who live in a “safe” state. Our vote doesn’t really count unless we live in a swing state. Isn’t that crazy?

Left and Right can agree on these and a few other reforms. Let’s join forces and get this done.

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By Posted on Posted in Business Ethics, Democracy, Energy & Sustainability, Ethics in Government, Innovation, Peace and War, Politics Tagged with , , , ,

Someone posed this question on a discussion group, with a particular emphasis on which candidate would be better for innovation. This was my response:

One of the few promises Trump is likely to keep is to withdraw federal government support for innovation in the energy sector–the place that’s likely to be among the most job-creating new industries in the next two decades. Trump will deliberately choke off innovation in this very innovative sector. That will be bad for business.

Offshore oil platform. Photo by Freddie Hinajosa
Offshore oil platform. Photo by Freddie Hinajosa
Trump will be seen as untrustable by all other countries. That will be bad for business.
Trump has a record of skipping out on what he owes small businesses, then bragging about how he cheated them. That will be bad for business. I’ve been speaking and writing about business ethics as a key to success since 2002, and he is completely devoid of ethics.
Trump has made it abundantly clear that his policies will favor billionaires over others. That will help a few at the top, but overall, be bad for business.
Trumps bullying/name calling, thin skin, bad temper, open racism, mocking of those he perceives as enemies, etc. are the opposite of good management. Having that as a role model in the top management job in the country will not only be bad for business but could easily start wars.
I’m not real happy with Hillary Clinton as a candidate, but I’m in general agreement with the direction she would take the country–other than my worry that she will lead us into unnecessary wars. She at least is smart, stable, and caring. Her ethics are shaky and her tendency toward nontransparency worries me. But at least she HAS a moral compass even if it doesn’t point true north–and (I believe) a genuine desire to make the world better.
In other years, I might vote third-party. I’ve done it before. But this year, I want Trump’s margin of defeat to be so enormous that he never shows his face in politics again. A Trump presidency would be a disaster, not just for business, but for everyone who loves democracy, innovation, morality, or merit-based success. Trump represents the worst of American society: a racist, sexist, authoritarian bully. A liar and a cheat. A man who is only about himself and has no higher calling. A man who thinks his material wealth gives him the right to stomp on others. A man who panders to fear and has no vision. A man who doesn’t “play well with others.”
A man who must not be elected President.
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By Posted on Posted in Democracy, Demographics/Psychographics, Diversity, language, Politics, propaganda, Psychology, Shel's Personal Life, Social and Economic Justice, Transparency vs. Secrecy Tagged with , , , ,

Dear Donald Trump,

Now that it’s abundantly clear that you ain’t gonna win, you’re already making claims that the election will be rigged.

Mind you, I share your distrust of electronic voting machines without paper backup. Yes, they can be manipulated. They likely were in 2000 and 2004.

Caricature of Donald Trump by DonkeyHotey, Creative Commons License: https://www.flickr.com/photos/donkeyhotey/5471912349/sizes/m/in/photostream/
Caricature of Donald Trump by DonkeyHotey, Creative Commons License: https://www.flickr.com/photos/donkeyhotey/5471912349/sizes/m/in/photostream/

But you will lose because you underestimate the decency of the American people. Your views AND your tactics are so repugnant that you even got ME to vote for Hillary Clinton—not because I’m so in love with her (actually, I have lots of issues with her), but because I want your margin of defeat to be so “yuge” that it dwarfs the margins of even Goldwater in 1964 and McGovern in 1972. I’ve voted third-party before, and there’s a third-party candidate this year that I could feel somewhat comfortable voting for.

You will lose because of your racism…your misogyny…your constant bullying and name calling…your attempts to shame people for being disabled, losing a son who defended our country, surviving years of torture and horrible conditions as a POW who stood true to his beliefs…your untrustable temper…your veiled threats of violence…your refusal to disclose your finances, which the New York Times called “a maze of debts and opaque ties…your 40-year history of cheating small business owners, lying, and showing your contempt for others.

You will lose, by a landslide, because you do not speak for the American people. The American people are better than you—and we deserve better leadership than you offer.

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