By Posted on Posted in Uncategorized

A couple of months ago, I got to look at the manuscript of Judith Sherven and Jim Sniechowski’s new book, The Heart of Marketing: Love Your Customers and They Will Love You Back. I liked it enough to review it in last month’s Positive Power newsletter, and to cite it in my own forthcoming book. And now it’s finally available, and Judith and Jim are sweetening the deal with some bonuses, including one from me-–as well as David Riklan, Mark Joyner, Christine Kloser, Scott Martineau, Jody Colvard, Hay House…

https://theheartofmarketing.com

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By Posted on Posted in Advertising, Copywriting, Energy & Sustainability, Marketing Techniques and Philosophies Tagged with , , , ,

Watch this ad from Honda about how to be a doer for the environment, and tell me what you think.

Here’s what I think:

I love the message of the ad, that not only gives us specific, easy things we can do to be more environmentally responsible drivers (only the beginning of what’s possible), but also positions Honda as a leader. But I think for a general audience the ad is a disaster, because it doesn’t give one important snippet of crucial context before slowly beginning the sloooow narrative.
I was halfway through before I realized the voiceover was Garrison Keillor (or a very close sound-alike). If people “get” that more quickly, then they will forgive taking 30 seconds or so to even start talking about the issue, because that’s his style. But I didn’t realize that at first, and if I hadn’t been told ahead of time what the ad was about, I would have been gone. So this could be a whole lot more effective if
1) There’s a splash page at the beginning that has a caption like “Garrison Keillor’s Eco-Driving Tips”
2) It aired in places where Keillor is a known quantity

BTW, if you want easy tips to be more eco-friendly in AND out of your car, I recommend my just-published e-book, Painless Green: 110 Tips to Help the Environment, Lower Your Carbon Footprint, Cut Your Budget, and Improve Your Quality of Life-With No Negative Impact on Your Lifestyle. It’s cheap, and the tips are very easy to implement. Yes, there’s a section on transportation.

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By Posted on Posted in Business Ethics, Ethics in Government, General Commentary, Marketing Trends/News, Media Ethics, Politics, Shel's Personal Life, Social and Economic Justice Tagged with , , , , , ,

Been spending some time on Huffington Post this morning, always a fascinating place. Here’s some of what I’ve been reading:

Oregon’s Senator Jeff Merkley on Republican strategist Frank Luntz’s plan to derail health reform. What he doesn’t talk about is single-payer, which I believe could engage the strong support of the American people and roll right over all the roadblocks put there by industry lobbyists–while piecemeal “reform” would gain no such support. I do not understand why mainstream Democrats aren’t pushing this issue. It’s key to a raft of economic boosts that would help, for instance, both US automakers and labor. It’s little-talked-about that because most governments around the world, at least in developed nations, provide a real health care service, foreign competitors to GM, Ford, and Chrysler aren’t stuck with that enormous cost.

Robert Borosage on the general climate of business corruption in Washington. And on how that corruption has caused us to fail in such areas as mandatory sick leave, which then in turn makes the “stay home” response to swine flu impractical for those at the bottom of the ladder, who might lose their jobs and would certainly lose their pay.

Apparently some right-wing pundits have nothing better to do than attack Obama as elitist because–are you sitting down?–he likes Grey Poupon or Dijon mustard on his burgers! Give me a break! You can buy the stuff for two dollars a bottle at a discount store, and it sure does taste a lot better than the yellow glop that’s largely turmeric. I say unto them: get a life!

Stephen Colbert’s very funny video spoofing the big too-big-to-fail bailouts; no commentary necessary from me

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By Posted on Posted in Business Ethics, Ethics in Government, Ethics: General, Marketing Techniques and Philosophies, Shel's Personal Life, Social and Economic Justice Tagged with , , , , ,

Although I’m a strong advocate of same-sex marriage, and have attended a number of gay and lesbian ceremonies long before they were legal in any U.S. state, I am very disturbed by a ruling of New Mexico’s Human Rights Commission that a photography studio, Elane Photography (owned by Elaine Huguenin and Jonathan Huguenin, was not within its rights to decline a job photographing a same-sex wedding. (That link is to the NPR story–scroll down–and in the midst of the coverage is a link to download a PDF of the actual decision.) And the photography studio is to pick up $6,637.94 in plaintiff’s legal fees!

The decision quotes the actual e-mail correspondence, which was civil, measured,not the least bit threatening, and simply stating that the couple did not choose to photograph same-sex weddings.

When someone contacts me regarding my copywriting/consulting services, I send back an e-mail response that includes the following:

Please note that I reserve the right to reject a project if I feel I’m not the right person for it. This would include projects that in my opinion promote racism, homophobia, bigotry or violence–or that promote the tobacco, nuclear power, or weapons industries–or if I do not feel the product is of high enough quality that I can get enthusiastic about it.

In other words, I am putting out my values and stating clearly that I will not accept projects in conflict with my values. I have in fact occasionally turned down projects because they were promoting causes I actively disagree with. And in my award-winning sixth book, Principled Profit: Marketing That Puts People First, I even have a section called “When to Say No to a Sale.”

While the values of these photographers are not my values, I think they, too, should have the right to turn down projects that violate their particular beliefs. I feel this on both ethical and practical grounds: the truth is, when someone takes on a project in conflict with deep internal values, that person won’t turn in good work.

I support their right to not be hired to perform their art for a cause they disagree with; this is not a public accommodation, such as a restaurant or hotel denying service. It is not a job discrimination issue, but a self-employed couple in the creative arts choosing not to be hired by a prospective client.

It would be a sad day indeed if someone were to compel me to write propaganda for, say, a homophobic organization, or a company whose primary product is nuclear weapons.

I don’t know if there’s any appeal process for the New Mexico board, but I certainly hope there is. Something is very definitely rotten in this decision.

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By Posted on Posted in Abundance and Prosperity, Publishing, Shel's Personal Life, Web 2.0/Social Media Tagged with , ,

For many years, I’ve been writing about the Abundance Principle: a corollary to the Law of Attraction that I’ve been espousing long before I ever heard of Law of Attraction. Basically it’s the idea that the universe is abundant; there’s enough good stuff for all, despite kinks in distribution. And that if you focus on this abundance, the world shows itself as an abundant place. This is one of the key principles in my award-winning sixth book, Principled Profit: Marketing That Puts People First

Well, today, I’ve just been swimming in the lovely waters of the Abundance Principle. If any one of these things happened in one day, I’d post a Tweet. With all of them happening on the same day, I’d be monopolizing people’s Twitter streams, which would be rude. So I’ll post here instead.

  • After about two months of silence, my negotiating partner in Africa came back with dates and cities for a three-country speaking tour this summer
  • Today, my co-author, Jay Conrad Levinson, gave me the first feedback on the just-completed manuscript of my eighth book (and something like his 70th), Guerrilla Marketing Goes Green, which will be out in about a year from Wiley–and he’s delighted with it. Yesterday, I finished the edit, and today, I got through all the permissions letters I had to send.
  • A major new sustainability site hired me for an ongoing paying weekly blog. The pay is low, but after over four years of blogging, I can now call myself a professional blogger. And it’s really good visibility, especially with the new book coming out next year.
  • After a week of rain, we finally got a nice day–and Dina and I managed not only our daily dog-hike but also a short bike ride.
  • When I went to the doctor, he said I don’t have an eye infection after all–just allergies
  • Got offered comp tickets for a local theater production in one of my favorite venues
  • Getting some extra exposure on a speaking gig next week
  • Also got comped (ok, so that was last night) on a hotshot marketing conference where I’m going to get to meet some people who’ve been very important to me
  • Potential intern coming tomorrow who’s actually read most of my books; I will have lots to keep her busy!
  • My daughter, still in Spain, seems completely recovered from her illness

    • I have a feeling I’m leaving some things out, but anyway, it’s been a very good day. It’s great when principles I stand for get to play out so positively in real life.

    I wish you similar abundance in your life!

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    By Posted on Posted in Business Ethics Tagged with , , ,

    Yesterday’s edition of Christopher Baauer’s Weekly Ethics Thought newsletter bore a startling statistic:

    43.8% of the surveyed companies said they would not refer uncovered fraud to law enforcement due to fears of bad publicity.

    Wow! So these companies are potentially throwing away millions of dollars because they’re too ashamed of the bad press they’d receive.
    Like Bauer, I say avoid the problem in the first place by having strong ethics programs in place from the get-go.

    Of course, in my award-winning sixth book, Principled Profit: Marketing That Puts People First, I make the case that strong ethics can actually be a profit center–but we’ll cut the bean-counters some slack and demonstrate that at least a culture of ethics has significant cost-control advantages.

    His article isn’t on the Web, but here’s a link to Bauer’s site.

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    By Posted on Posted in Business Ethics, Energy & Sustainability, Publishing Tagged with , , , , ,

    In 2002, when I was writing my award-winning sixth book, Principled Profit: Marketing That Puts People First, a lot of the ideas in it were way out in front of the pack. Not a lot of people were talking about corporate environmental sustainability, and pretty much no one was talking about success through business ethics.

    I spent a lot of time this weekend editing the manuscript for my eighth book, Guerrilla Marketing Goes Green (which will be published about a year from now by Wiley, and co-authored with the legendary Jay Conrad Levinson). And I was struck once again by how much these issues have moved into the general discourse. It’s so easy to find sources now! Everyone’s talking about sustainability, and business ethics has a lot more street cred than it used to.

    Of course, no one ever really knows what takes a radical idea and pushes it to become a trend–but I like to think that my work, and particularly the Business Ethics Pledge campaign I started in 2004, has at least something to do with the shift. The whole idea of that campaign is to move the ideas through a small number of influencers and create a “tipping point” within society. We certainly haven’t reached the tipping point yet, but I think we might be seeing some of the early rumbles.

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    By Posted on Posted in Customer Service as Marketing, Frugality/Frugal Fun, Marketing Techniques and Philosophies, Web 2.0/Social Media Tagged with , , , ,

    When a lot of people think of crowd-sourcing–harnessing the network of common wisdom–they probably think first of Wikipedia, which is written by its users. But Wikipedia, and Wikis in general, are only the most visible piece of an amazing phenomenon that dates back to the earliest days of the Net. Maybe eight or ten years ago, I was interviewed in some publication about how to get support and problems-solving for free or very low cost. And I described, among other things, how I got technical support from my then-most-current social media strategy: e-mail discussion groups.

    It’s usually easy to find an informed and intelligent group of people who are delighted to answer your question. Online communities have been solving people’s problems for several decades. The form keeps evolving–from BBSs to -L listservs to yahoogroups, and now, to communities like Twitter, groups on Facebook, LinkedIn, Plaxo, etc. But just as TV did not replace radio and radio did not replace print, this is an additive process; the old ways still work.

    Just today, I ran into a problem with my home phone somehow forwarding to my business line. I didn’t set this up and couldn’t figure out how to turn it off. So I posted on Twitter, and a few minutes later, I had the answer. But I also have an issue with Amazon.com’s Advantage program, and I won’t look for the answer on Twitter or Facebook. I’m going to be asking on the two yahoogroups publishing discussion lists I follow. I expect I’ll find the answer. Knowing which audience makes sense for which kinds of questions makes a difference. And it also makes a difference if you consistently provide value to others within the community; people will be much more helpful if you’re seen as one of the “good guys.”

    So…with all this free consulting (not to mention free information on the Web, already posted)…why do people still need consultants? Simple: Responses on social networks are typically off-the-cuff, general advice that may or may not be relevant to a specific situation. Even if someone spends 20 or 30 minutes answering a question, that person doesn’t know your specific situation, and won’t be expected to go into depth. In fact, social networks are an excellent way to demonstrate that you know what you’re talking about, so that when people do need to go deeper, they turn to you.

    Yes, this really works; I’ve actually built my business on it. And just as an example of the free-to-fee model, I’ve given you the skeleton here. If you want to know the nuts and bolt, I have various infoproducts that can help, including my award-winning sixth book, Principled Profit: Marketing That Puts People First.

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    By Posted on Posted in media-general, Politics, Web 2.0/Social Media

    I read a very interesting article called “How to Weather a Twitterstorm“–and one of the most interesting parts was the comments, which included a whole lot of people who basically said that Twitter, Facebook and other social media are a marginal part of the overall audience, and kowtowing to them is a mistake.

    I wouldn’t be so quick to dismiss Twitter, et al. They have influence beyond their numbers, and there’s certainly precedent for stories leaping out of niche social media into the mainstream, with major consequences. Just ask Dan Rather about the fake memo about Bush’s military service that cost several key staffers their jobs and forced Rather into premature retirement. I have been a deep critic of Bush (and a fan of Rather), but when I saw the memo reproduced online, I knew there was no way it could be authentic. It was done on a modern word processor.

    In my view, the article’s author, Abbey Klaassen, is more on target. she offers strategies to evaluate, contain, and appropriately respond to online criticism.

    The point is critical that you want to acknowledge and contain the problem, and do so rapidly. And Twitter can be a great tool for this. Smart companies are finding ways to build their brand on Twitter, and one of the best is to be open to criticism while finding effective ways to defuse it. The Twitter page for Comcastcares is a great example of this. It’s all about customer service for cable TV customers with technical problems.

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    By Posted on Posted in Web 2.0/Social Media Tagged with , , , , , ,

    Mari Smith is a brilliant young marketer who has absolutely seized the reins of Facebook and Twitter and become a social media rock star. We had a conversation a couple of years ago when I was keynoting a conference she was attending, and she was the one who finally pushed me over the edge to get set up on Facebook. I’d already been on several other social networks without any visible results, but under Mari’s guidance, I found Facebook indeed quite useful.

    Yesterday, Mari put up a great new blog post that I really like, jumping on the news that Oprah has begun Twittering and featured Twitter (and actor Ashton Kutcher, who is the first Twitterer to have a million people following his tweets–and in just a couple of days, has jumped to 1,201,192–that’s another 200,000 people! Most people have fewer than 500 total) on a recent episode.

    Mari issued a call to become a “conscious twitterer.” That’s been my approach all along, and I’m delighted that Mari has given it a name.

    Speaking of conscious social media: this blog is likely to be pretty quiet the next ten days. I’m leaving the country and made a “conscious” decision to leave my laptop behind. I do have one post queued up for later in the week, just to keep the search engines from thinking I’ve abandoned it.

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