Wow, they’re fast! Points for customer service, for sure. Less than an hour after I posted my query.
But the response was ambiguous, if polite:
Thanks for your message. We appreciate your thoughtful insight into our Terms
& Conditions and will take your comments into consideration. Apologies if your
reservations prevents you from becoming a member.
What this means is that I may join, but I’m not going to post anything useful on the forums until the TOS is changed.
I got an invitation to join a social network called Xing. It’s a business-oriented group based in Germany.
It looked promising, so I started the sign up process. Got all the way down to agreeing to the terms of service. I do give these a quick scan, because sometimes there are unfriendly clauses. This was one of those times.
First, a thank-you to Xing for making the type nice and big and legible. I have no patience with TOS agreements in 8-point type and have bailed on some, or if I was really in a position to need the service, taken the extra step to copy into Word and blow it up big enough to read.
The first thing I saw that made me say “huh” was one of the grounds for termination:
If the User is a member of a religious sect or a denomination that is controversial in Germany.
I’m assuming this is to keep hate groups out, but it’s very strangely worded. What isn’t controversial, after all? But I’m not a member of any terrorist orgs so OK, I’ll let it go.
But then, I found this:
When the User posts his or her contribution to a forum, the User grants XING an unlimited, irrevocable and assignable right of use for the respective contribution, which XING is entitled to utilize for any purpose. In particular, XING is entitled to keep said contribution on the forum, and on its Web sites and the Web sites of its partners, or use it for marketing the forum in any other way.
Consequently, XING has a right of use over all contributions to discussion forums it operates. Duplication or the use of these contributions or their contents in other electronic or printed publications is prohibited without the express written consent of XING. Copying, downloading, dissemination, distribution and storing of the contents of XING and/or third parties, with the exception of the cache memory when searching for forum pages, is prohibited without its express consent.
Um, excuse me, but no. I make my living as a writer. I want the ability to repurpose my own posts without crawling to Xing for permission. I certainly recognize Xing’s need to display and desire to have the option of parading my stuff around–but not if they don’t let me do the same. So this is what I submitted on the contact form:
Question About Terms of Service
I have a question about Clause 12, and I can’t really complete the signup until this is answered. As currently written, this transfers all rights to you from the poster. Wouldn’t it make more sense to take the nonexclusive rights you claim i the second paragraph, and then in the second paragraph after the words, “Duplication or the use of these contributions or their contents in other electronic or printed publications” INSERT “by anyone other than the original author of the forum post”
As a professional writer, I am quite concerned about my intellectual property rights. If I were to join under the current language, I would not contribute any forum posts (and I’m someone who posts extensively to Internet discussions)–because I wouldn’t want to ask permission to use my own words in a blog post, article, or book at some point.
I’ll let you know their response.
Journalist and political analyst Naomi Wolf, a trenchant critic of the bush Administration’s attack on civil liberties, has shown up with four Ss on her airplane boarding passes since 2002. Which means delays, searches, and a whole lot of annoyance, just to go about her speaking in support of her books.
She is eventually allowed to fly, since she’s actually on the “watch” rather than the actual “no-fly” list. But needless to say, she finds this frustrating.
And she looks further–to the way the Bush Administration uses this list as an instrument of social policy–to harass its obviously harmless critics such as herself. A chilling step toward totalitarianism, she believes–and I tend to agree.
So far, luckily, I haven’t gotten the dreaded four Ss. But I have noticed, as everyone has, how humiliating and unnecessarily inconvenient flying has become, and I, for one, don’t feel safer because “terrorists” can’t bring a water bottle on board. I was even prevented early one morning from bringing my lunch on a plane–leftover rice noodles and broccoli–because I’d made the mistake of putting it in a cottage cheese container! Yeah, my noodles were such a security risk that I had to choke down a few forkfulls at 5 a.m. and throw the rest away, so I was pretty hungry when I arrived.
Travel writer Christopher Eliott has suggested replacing this inane policy with making passengers prove the safety of their foods and drinks by eating or drinking some. That, apparently, is too much common sense.
My local paper, the Daily Hampshire Gazette of Northampton, Massachusetts, ran Wolf’s full op-ed under the title “Kafka Revisited. This link is subscription-only, but you can see the article at Alternet.
It’s been ten years since they were ordered to comply with basic accounting practices–and still, neither the Department of Defense nor the Department of Homeland Security–two of my least favorite government entities, as it turns out–can come close to passing an audit.
It’s downright embarrassing–and it has major consequences for the safety of our tax dollars.
An Associated Press review shows that the two departments’ financial records are so disorganized and inconsistent that they have repeatedly earned “disclaimer” opinions, meaning that they simply cannot be fully audited.
This is an open invitation to “waste, fraud, and abuse.” To squandering our money, in other words.
I’m old enough to remember the Reagan-era $800 toilet seats and $500 coffee makers.
Our tax dollars at work. It’s been decades.
Isn’t it time to say, enough is enough? Isn’t it time for the GAO to shut down these behemoth agencies, the same agencies that are so cavalier with our and Iraqi civil liberties, until they comply with at least the most basic standards about whee all the money is going?
The always-fascinating Grok.com has an article on the ethics of altering old news to reflect current realities, and how the New York Times search engine strategy is bringing up a rash of complaints from people profiled unfavorably in old stories.
Interestingly enough, I was recently listening to part of Orwell’s “1984” on tape–the part, as it happens, that profiles Winston Smith’s typical day at work–altering old news stories to fit the current politics of the dictatorship.
I’d forgotten that’s what he did for a living. Yet this is one of the most chilling parts of that whole very chilling story. I have to re-read it–it’s been decades!
the Grok story generated quite a few comments (16 so far). The most cogent, in my opinion, was from David Meerman Scott, a well-known PR writer–here’s an excerpt:
My opinion is that the news should always be maintained as originally written. However I do see wide applications of social media tools to amend news, much like a comment or trackback does to a blog post.
News happens and then things change. It is inevitable. Imagine a story about, say, “Czechoslovakia.” But then the country disappears into the “Czech Republic” and “Slovakia”. That does not change the opinion of the reporter or what was said when it was first published. A comment–style addition saying that Prague is now the capital of the Czech Republic would be helpful to a story about Czechoslovakia but I would not advocate a search and replace strategy to make wholesale changes to pre-existing news.
I agree with David. It’s fine to annotate old news stories to reflect current realities/correct errors–but it’s definitely not OK to alter stories and claim they were in the original. I also agree with Brad Waller’s comment that the Times could benefit greatly by adding updated links and corrections, making the story fresh and relevant again.
Shel Horowitz, author, Principled Profit: Marketing That Puts People First and founder of the Business Ethics Pledge, https://www.business-ethics-pledge.org
It’s not an honor to “win” this award.
In my award-winning sixth book, Principled Profit: Marketing That Puts People First, I discuss the idea that a company brand is not the slogan, the logo, the corporate colors…but the customer’s experience and perceptions. While the above details may help shape those perceptions, they pale in comparison to the real world experience he customer has in the store, on the website, over the phone.
Here’s my experience of Best Buy. It started off on a very good foot. I found a hard drive on the company website after playing around with Froogle and some other tools. When i went to the store, I had only a few minutes and went directly to a staffer–who, amazingly enough, showed me a better, more modern, higher capacity drive with an extra interface for compatibility with newer machines–at the same price. The buying process was smooth, and after less than five minutes at the store, I was on my way home. This was Tuesday.
But then it all fell apart. This morning (two days later), I tried to set up the drive. The disk mounted, but it was locked. I couldn’t write new information, create a folder, or copy anything onto it.
Usually, a locked disk is something easy to reset in software, but I couldn’t figure out how–and the manual loaded on the disk required some unfamiliar program to read it.
So, after poking around a while, I called the store. Where I was told I had to call the Geek Squad, toll-free. Presumably this team of expert computer sharpshooters would have the answer.
After several minutes on hold, I got a techie on the phone. She didn’t know anything and offered me three options: bring the disk back to the store for “repair” or have me pay $99–what I’d paid for the drive!–to either get support over the phone or have a tech come to my office.
Excuse me, but when I buy a product, I expect it to work–and if it doesn’t, I hardly think it’s fair to double the purchase price in order to get it working. I was flabbergasted. I explained to her that a locked drive was generally dealt with through a simple software command, and suggested to her that she could locate that command and send me on my way very easily.
So I asked to speak with her supervisor. “There’s no supervisor available right now.” This, I think, is a first. I don’t believe I’ve ever called customer service at a large company before and been told no supervisor could take my call.
Then I left my phone number, impressed upon the tech that this was something I really needed to have dealt with this morning, and requested that the supervisor call me within an hour. That was 10 a.m. I’m still waiting for that call, over 12 hours later.
When the call didn’t come, I went to the Seagate (manufacturer) website and fairly quickly determined that to make it work with a Mac, I’d need to reformat the drive using a disk utility. I had the utility on my computer, but it was four years and several operating systems old, and I wanted to make sure it would work. so I called Seagate. Still had to wait a while on hold, but once I got a tech, he talked me through the set up in under five minutes. Utterly painless, the disk is working perfectly, and I didn’t need the $99 “help” from Best Buy.
But Best Buy has lost a customer. This whole experience left me very sour.
This is a post I’ve been wanting to write for over a month, but it deals with some big concepts and I wanted to let it roll around the back of my brain until it was ready to come out. And Erev Rosh Hashana, the night beginning the Jewish New year, is the perfect time to do it.
As a teenager and young adult, I was very skeptical about God in general, and about prayer in particular. Over time, and especially the last few years, I’ve made more space for God in my life. Not the beaded and fierce old man of my childhood, but a spiritual force, a higher power. And in the last year or so, I’ve begun actively communicating with that higher power, asking for advice–usually about little things.
On July 30, I was bicycling the hilly state highway I live on, coming back from the post office in South Hadley, Massachusetts. I was just coming out of one of the downhills, going at a good clip, when I got caught in a pothole I hadn’t even seen. I remember hitting the pothole, and the next thing I can remember is lying on the ground, unable to get up, bleeding from 19 different places, and in acute pain.
Somehow, I managed to flag down the next car. The driver, and another car coming the other way (Peter Edge of South Hadley, and thank you so much), helped me to sit on the guardrail and called my wife to come get me. My wife took me to see our regular doctor, who prescribed some Percoset and a sling and told me to get seen by an orthopedist.
But I couldn’t get an appointment until the next day, and even though it was strong enough that the pharmacy had to follow narcotics procedures, the Percoset did absolutely nothing for my pain.
I spent the whole rest of the day in severe pain, barely able to move. Shortly before I went to bed, I decided to ask for help. I sent this email to several hundred people:
Dina is typing for me because I can’t. I had a bicycle accident, broke my arm, and am in severe agony. Couldn’t see the orthopedist until tomorrow afternoon. Please send healing energy to me.
TIA
Shel
My wife checked the e-mail just before she came upstairs for the night, and reported that there were over a dozen responses. Just knowing that they were there lightened my load, and I was able to get some sleep.
In all, I got and responded to 30 messages–which means, probably, somewhere between 50 and 300 people actually held me in their prayers for a moment or more. An abundance of positive energy.
And I have to tell you, it worked a heck of a lot better than Percoset!
Rosh HaShanah Sameach–a very happy new year to those of you who, like me, will be celebrating starting at sundown.
May you be inscribed in the Book of Life!
I just learned that Dame Anita Roddick died yesterday, at the young age of 64.
Roddick was a woman of great principle, one of the leading lights of ethical and socially/environmentally conscious business. The founder of The Body Shop, Roddick embodied the idea I write about in Principled Profit: Marketing That Puts People First that doing good in the world, through business, is a pathway to doing well financially.
Starting from almost nothing, she built an international chain of socially responsible cosmetics shops, and she never forgot her commitment to the earth and to justice.
Not that she didn’t have her own blind spots. The obit in the London Daily Telegraph offers a thorough resume of her life in both business and activism, from the rough childhood to becoming the fourth-richest woman in Britain. Many of her causes are listed, and so are the many places where purists found her lacking or even hypocritical. It makes fascinating reading.
Speaking of reading, Roddick wrote several books. I read Business As Unusual, which was done in copper-colored ink and a bizarre layout. I think some of her other books were easier to read because the design didn’t get in the way.
Dame Anita, you will be missed.
Am I the only one who finds it deeply ironic, after the Lincoln Bedroom scandal during her husband’s administration–essentially selling off sleepovers at the White House–that Hillary Clinton would raffle off a personal lunch to her contributors?
This is the e-mail I got last week (I deliberately waited to post it until after her deadline):
Dear Shel,
Let’s do lunch. Let’s talk, you and me — about whatever you’d like. Our hopes. Our goals. Our work. The weather. Maybe even politics.
I think it would be fun to have you over for lunch, at my table, in my home in Washington. You and I both know that we need a serious change of direction in this country. So let’s sit down for a meal and talk about exactly the best way to make that change a reality.
Of course, that change can’t happen if we don’t win. So I’m asking you today to demonstrate your commitment to real change by supporting my campaign with a contribution. We’re going to choose one supporter to come to my house in DC, along with a guest, to share lunch and talk. And if you contribute between now and midnight Friday, September 7, it could be you
It keeps going, but let’s cut to the bottom:
I’m really looking forward to this conversation. I’ll pick up the groceries before you get there. Let’s sit down and talk about how to change America!
Sincerely,
Hillary Rodham Clinton
A day later, this follow-up e-mail, from none other than Bill Clinton. Here’s a chunk of that one:
I hear you might be having lunch with Hillary — do you mind if I drop in?
I’ve met some of the greatest people of our time from every walk of life. But of all the people I have ever shared a table with, I still learn the most when I sit down to a meal with Hillary.
There’s no one smarter, no one better informed, and no one whose conversation I enjoy more. So if you have the chance to sit down and talk with Hillary — like you do right now — you don’t want to miss it. That’s why I’m going to join the two of you.
I know Hillary would be the best president, and you know she’s ready to change America. So why not help her win today? The campaign will choose one supporter to have lunch with Hillary and me — along with a guest — and if you make a contribution by midnight tonight, it might just be you.
Now let me get something straight: I would personally enjoy having a meal with the Clintons. They are two extremely intelligent policy wonks with a strong grasp of issues and the intellectual ability to explore them fully. They are also people who can demonstrate that they’ve had a big effect on the world. It would be fun to challenge them, to learn from them, and to push them to consider some additional slants. And to see if they could convince me to voter for Hillary even after she repeatedly sold out progressives, not just on Iraq but on the Patriot Act and other issues.
But…
Given the history here, this “invitation” leaves me feeling more than a little queasy.
And given her politics of appeasing the Bushies, I am not actually disposed to vote for her. Living in the safely Democratic state of Massachusetts, I have this luxury. If she is the candidate, I expect to vote for a third-party candidate.