Category: Marketing Trends/News

By Posted on Posted in Activism, censorship, Corporate Social Responsibility, Democracy, Diversity, Ethics: General, language, Marketing Trends/News, Media Ethics, media-general, Politics, propaganda, Protests and Crackdowns, Psychology, Shel's Personal Life, Social and Economic Justice Tagged with , , , , , ,

Have you seen the infamous Pepsi ad that’s been called “tone-deaf” by progressives, and which Pepsi pulled quickly? Before you read the rest of this post, please write your impression of it in the comments.

I watched the part of it shown on this segment of The View.

Protestor calls for unity
Protestor calls for unity

 

 

And I agree with Whoopi: the message is about inclusion.

Yes, it is co-opting the movement. Advertisements have always co-opted cultural memes. If you wear $60 torn jeans, you can thank the hippies and grunge-punks who wore their clothes to rattiness. For that matter, Bud commercials and Wheaties cereal boxes have been co-opting sports culture for decades (it feels like millennia).

I’m old enough to remember when hijab-wearing women and people of color and same-sex couples would not have been allowed anywhere near a commercial. What I see most of all is a message to DT that we are united in our diversity (and that includes the cops, who are actually our allies most of the time–and which the movement made a big mistake in automatically trashing in the 1960s).

I also agree with Whoopi that water is my preferred drink over any kind of soda.

That Pepsi was attacked to the point where they pulled the ad is much more shocking to me than the ad itself.

But I guess I shouldn’t be shocked. Here in the Blue Bubble, behind the “Tofu Curtain” (not a phrase I invented) in Massachusetts’ Hampshire/Franklin Counties—one of the bluest parts of a very liberal state—those accusations of “tone deaf” are all-too-familiar. Two among many examples:

  • A program in which cops in the schools did something sociable with the kids was kiboshed and the very progressive police chief (an out lesbian who was seen at Pride Day marches long before she became chief) was trashed as tone-deaf
  • Two towns over, several years ago, a production of “West Side Story” was canceled because some people thought the whole idea of the play was racist. I don’t know if they read the script or saw the movie, but to me, that movie makes a statement against racism, just like Twain’s Huckleberry Finn (which has also been criticized for racism, because it uses the N-word—even though it was written in the 19th century when that was the term used and the whole premise of the story is to show the absurdity and cruelty of racism)

It reminds me of the days when the left (my teenage self included) would practically canonize any extreme statement that happened to be made by a person of color or one who identified as any shade of LGBTQ, even if that statement incited violence against innocent people who happened to be white and straight. I should have spoken out against those outrages 45 years ago, but I was just as hoodwinked.

I’m not talk about any false unity of sweeping real grievances under the rug. But I am objecting to the shrill side of political correctness that demonizes the Other without even listening, even when the Other is mere steps away on the political spectrum, dividing instead of uniting and leaving us all at risk when the real forces of repression sweep in.

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By Posted on Posted in Advertising, Branding, Business Ethics, Corporate Social Responsibility, Demographics/Psychographics, language, Marketing Trends/News, Psychology, Social and Economic Justice Tagged with , , , , , , ,

Being political can be a very good thing for a business—look what it’s done for Ben & Jerry’s. I believe that social/environmental responsibility is what made B&Js a player with 40% or more of the superpremium ice cream market. Without it, it would be just another among the hundreds of minor players with slivers of market share. Many other companies have also benefitted by their strong stands, including Patagonia, The Body Shop, Interface (flooring company), and many others.

But there has to be a good match between audience and messages.

Which is what makes Budweiser’s “Born the Hard Way” Superbowl ad so surprising, almost shocking.

The football-adoring working-class male Bud drinker (a big part of their audience) is one of the demographics most likely to have voted for DT. Many voters in that demographic had enough comfort with the anti-immigrant rhetoric and action that they cast that vote, even if their motivations were on other issues (such as believing that DT would create more jobs). In other words, this ad could anger a large segment of Bud’s core market. Taking that risk is an act of courage.

Budweiser bottle (photo credit Paul Fris)
Budweiser bottle (photo credit Paul Fris)

Those out in the streets for immigrant rights who are not themselves immigrants or the children of immigrants probably skew rather heavily toward craft beer. I don’t think as great a percentage of them will be going for Bud, Coors (BTW, heavily associated in the 1970s with right-wing causes, before it merged with Molson), or any other industrial beer. It’s also worth pointing out that Islam is a no-alcohol religion (though that commandment is not always followed). So Anheuser-Busch is being quite courageous. If right wing elements (or DT himself) call a boycott, it’s going to be hard to get those who support their position to also support their beer.

I speak out of my own tastes here. I am delighted that Bud took this stand. The company says this ad was prepared in October, before the anti-immigrant candidate eked out his Electoral College victory. That may be. But that also left them two months following the election to decide not to run it. Going forward raises my respect for A-B. But until an American Bud tastes as good as the incredible Czech Budwar (originated by the same family), I still won’t want to drink it. I might talk about them in my speeches or even invest in the company, but I’m not likely to be a customer, let alone a brand loyalist.

Wouldn’t you love to be a fly on the wall when A-B discusses this commercial at its next high-level strategic marketing meetings?

If you like to study Superbowl ads, BTW, here’s a reel of someone’s choices for the top 10 of this year. (My comments are underneath the video.)

https://www.youtube.com/watch?v=XF3wOrWBKjc

The “Born the Hard Way” Bud ad didn’t make the cut, though another Bud ad did. I don’t know who curated this, but I don’t share that person’s sensibility. As a group, I found them disjointed, way too violent, and for the most part not focused on selling (other than the McDonald’s “Big Mac for That”). Why does Mercedes spend 3/4 of their ad on a play fight among motorcyclists in a bar? Why was it such a struggle to even make the connection between the Humpty Dumpty ad and the product that less than half an hour after watching, I can’t even remember what the ad was for? Considering how many millions of dollars go into producing and airing each of these ads, it just makes me scratch my head. Is this really a successful marketing strategy?

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By Posted on Posted in Abundance and Prosperity, Branding, Business Ethics, Corporate Social Responsibility, Eco-friendly, Entrepreneurship, Environment, Green Business, Green Marketing, Innovation, Marketing Trends/News, People Helping People Tagged with , , , , ,

As someone who is decidedly NOT a fan of the annual Black Friday shopping orgy—and who participates instead in celebrating Buy Nothing Day (like Black Friday, always on the day after US Thanksgiving), I just love this!

Patagonia had pledged to donate all of its worldwide online and offline revenues on Black Friday to environmental causes.

Patagonia's fish/mountain range-shaped logo
Patagonia’s fish/mountain range-shaped logo

Here’s what happened, as reported by ABC News:

The outdoor clothing maker previously announced it would donate 100 percent of its global retail and online sales on Black Friday. It says it expected to reach $2 million in sales, but instead generated five times more. Patagonia says the fundraiser “attracted thousands who have never purchased anything from Patagonia before.”

Mind you, that’s not the profits from its $10 million in sales. It’s the whole amount, the gross revenue. Nothing set aside for product costs, operating costs, or anything else. I hope this generates many loyal new customers and lifelong fans. May the company’s generosity be a source of continued abundance, and maybe next year they can repeat and do even better.

All I can say is BRAVO and WOW!

Personally, I’ve been a fan of Patagonia for decades. I even profile the company in my latest book, Guerrilla Marketing to Heal the World. I didn’t happen to hear about this ahead, but might have actually moved from participating in Buy Nothing Day to making an online Black Friday purchase to support the environment. That would not have felt like the crass commercialism that seems to fill every moment of airspace in November and December, and feels especially extreme on Black Friday.

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By Posted on Posted in Activism, Democracy, Demographics/Psychographics, Diversity, Ethics in Government, Marketing Techniques and Philosophies, Marketing Trends/News, People Helping People, Politics, Psychology, Social and Economic Justice Tagged with , , ,

Two kernels of wisdom to help us all understand what happened on Tuesday.

First, this story in the Boston Globe, “The red state no one saw coming.” A few things worth noting there. First, Hillary’s campaign has only themselves to blame for being complacent, for not shoring up a weak base in states, like Wisconsin, they took for granted.

Senator Elizabeth Warren of Massachusetts
Senator Elizabeth Warren of Massachusetts

When Sanders trounced her by 13 points in the Wisconsin primary, she didn’t see the warning signs. She didn’t see that people were hurt and angry and demanding change. She didn’t bother to campaign in Wisconsin, while Trump visited five times in the past few months. She didn’t even start running ads there until the final week. And a thin wisp of a margin lost her the state. Rinse and repeat in other places, and you see the pattern. The Globe article notes that some Sanders voters switched to Trump, and this pattern (in my very unscientific observation via Facebook and elsewhere) shows up all across the country. Others, of course, stayed home or voted third-party.

Yes, there were those who voted for Trump out of bigotry. But according to Elizabeth Warren, in a powerful post-election speech, more of his voters were voting for economic change. They supported (she claims) the liberal parts of his agenda, such as trade reform, restoring Glass-Steagall (which I don’t remember him supporting), and rebuilding our country’s infrastructure while creating jobs. Undeterred by the lack of specifics and in many cases holding their noses over his character issues, they voted for a Republican with an old-line Democrat domestic agenda and an appeal to the racist populism that propelled the Democratic Party even into the 1960s. The above link takes you to the video. Full transcript: https://www.elizabethwarren.com/blog/president-elect-donald-trump. Watch or read it; there’s much to learn about how we frame this election and where we go from here.

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By Posted on Posted in Activism, Democracy, Demographics/Psychographics, Diversity, Ethics in Government, language, Marketing Techniques and Philosophies, Marketing Trends/News, People Helping People, Politics, propaganda, Psychology, Social and Economic Justice Tagged with , , , , , , , , , ,

“When they go low, we go high.”—Michelle Obama

The US election is tomorrow, and I’m hoping for a result that utterly repudiates the racism, misogyny, and general hatred spewing from the mouth and keyboard of Donald Trump. That hope got me thinking about a column that ran in our local paper this summer.

The writer is progressive and I usually agree with him. But when he wrote about his experiences as a counterprotestor at a Trump rally, tossing insults at the attenders with his child in tow, I had a growing sense of unease.

Michelle Obama gardening with an elementary school student. Photo courtesy of Whjte House Public Domain
Children from Bancroft Elementary School in Washington, D.C. help First Lady Michelle Obama plant the White House Vegetable Garden, April 9, 2009. (Official White House Photo by Samantha Appleton)

He forgot Michelle Obama’s excellent advice at the Democratic Convention not to stoop to the level of those we oppose.

Yes, it’s very easy to get caught up in a temporary good feeling, hurling insults at Trumpsters and feeling like you’re striking a blow for what’s right and true. But it negates the other side’s humanity. It demeans people. It ignores the phrase popularized by 17th-century Quaker theologian George Fox, “that of God in every [hu]man.”

And it accomplishes the reverse of the desired goal! No one’s mind is changed by being insulted. If anything, when people are belittled, they are more likely to harden their hearts, reinforce their defenses, and stand resolute against what they perceive as the rowdy mob.

Think about the mindset of a Trump supporter encountering a protestor hurling insults. Many of Trump’s supporters are already feeling attacked; that’s why they respond to ideas like building a wall to keep Mexicans out or blocking any Muslim from entering the US. When they get insulted, they’re going to feel even more attacked. Instead of changing their minds, they’re more likely to come away from an encounter with a name-calling protestor feeling more justified in their condemnation of protestors. Instead of being touched at a human level, they wall themselves into the gated communities of a mind that now finds more safety in Trump’s lies and empty threats.

He writes, “what became clear as we shouted back and forth is that there is no common ground whatsoever between Trumpistas and the rest of us.”

But I disagree. When we focus on our differences, on the “otherness” of our “enemy,” we lose sight of what binds us together—yet our commonalities are still there. We all want a word where we feel safe, can earn a decent living, and can raise our children to feel like they matter in this world.

Are there some Trump supporters who are attracted to Trump’s blatant racism and misogyny, the constant lying, incessant bullying and name calling, and all the rest of his hateful message? Of course. But I don’t think it’s anything close to a majority of his voters. He has learned the fine art of framing. Helped by a vitriolic, slanderous 20+ year campaign against his Democratic opponent in right-wing media, he has framed his opponents as crooked and incompetent liars, who are bringing this country down, and he portrays himself as the Messianic savior who can turn the whole thing around, even without clear policy positions—and he’s managed to get enough people to believe this to win the nomination.

Trump is a master of crowd psychology. He speaks to the amygdala, the “reptilian” part of the brain that doesn’t care about facts—and he knows how to work an audience. I’m guessing that he’s probably read many works on manipulating the psyche, including Neurolinguistic Programming. I’m guessing that he has carefully studied the methods the Nazis used to get elected in 1933. This makes his refusal to be bound by facts more understandable. Catch him in a lie and he denies he ever said it, or denies it means what it appears to—because to admit and apologize would pry loose his grip on the minds of his followers. If we mirror his nastiness, we fertilize the field where his metaphorical bacteria can grow. But when we take the high road, we defuse his manipulations with a powerful natural antibiotic: the truth of our common humanity.

Let’s not stoop to Trump’s level. Let’s honor Michelle Obama’s call to take the high road. Rather than call our opponents nasty names, we must win them over to the promise of a better world than Trump can offer: a world that helps them achieve our common universal desires—without stomping on the backs of others.

“When they go low, we go high.” Let’s go really high tomorrow, and show that as a country, we are better than that.

 

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By Posted on Posted in Demographics/Psychographics, Diversity, Ethics in Government, language, Marketing Trends/News, Politics, propaganda, Psychology Tagged with , , , , , , , , , , , , ,

I read a comment by the author of a new book called President Obama Created Donald Trump, claiming that President Obama saw himself and the country as post-racial, and thus didn’t prepare for the consequences of “the catalyst for racial backlash and unrest” that led to Trump’s nomination.

The White House. Photo by Emilien Auneau
The White House. Photo by Emilien Auneau

Interesting theory. But it sounds to me like blame-the-victim. I’m too young to remember FDR, who I know was adamantly hated by conservatives—and who, despite that hostility, was elected four times. When the Republicans got power again in 1952, their standard-bearer was no radical demagogue. It was Eisenhower, a moderate who feared the oligarchy and was the first to call it “the military-industrial complex.”

Obama has borne the brunt of more hostility than any US president in my lifetime (much of it due to his color)—and handled it with remarkable grace. In this author’s view, he is somehow to blame for racism?

Here’s my contrasting view: When the Democratic Party and especially (Texan/Southerner) LBJ began to get serious about undoing racism, the Republicans, starting at least with Richard Nixon and his Southern Strategy (if not earlier) began courting and nurturing the most racist right-wing fanatics in the party. Richard Viguere and his ilk brought fundraising, marketing, and organizing prowess. Reagan came to the party with a new economic agenda geared toward the 1%. Bush II added megalomaniacal ignorance and disastrous foreign and economic policies, yielding two wars and the Great Recession–and a hankering for “change.”

Obama rode that wave but faced an intransigent Congress openly dedicated to sabotaging his efforts. Progressives perceive him (falsely) as not accomplishing much. Yet the Republicans see him as usurping power. Neither accusation has merit, but that’s the public perception.

So people are eager for change. We saw it in the remarkable primary successes of not only Trump but Bernie Sanders (who I supported and voted for, incidentally—and like Bernie, I’m voting for Clinton next month). People feel disenfranchised, powerless, and thoroughly disgusted with the Establishment. Hillary Clinton, destined perhaps to be an even more hated president than Obama or FDR, is the embodiment of that establishment, as is Jeb Bush–one of the first GOP candidates to drop out.

Trump stepped into the vacuum, with lowest-common-denominator messages of hate masked in “Make America great again” rhetoric. I don’t think it’s a coincidence that many of his statements closely parallel quotes from Hermann Goering:

Trump: “I love the poorly educated!”
Goering: “Education is dangerous—every educated person is a future enemy.”

Trump: “The security guys said, Mr. Trump, there may be some people in the back with tomatoes in the audience. If you see somebody with a bag of tomatoes, just knock the crap out of them, would you? I promise you, I will pay for the legal fees.”
Goering: “Shoot first and ask questions later, and don’t worry, no matter what happens, I will protect you.”

Trump: “By the way, if she gets to pick, if she gets to pick her judges, nothing you can do, folks. Although the Second Amendment people, maybe there is, I don’t know. But I tell you what, that will be a horrible day.”
Goering: “Whenever I hear the word culture, I reach for my Browning.”

While his psychopathologies and abusive behaviors (not just the groping, but the lying, cheating, physical intimidation, psychological intimidation, threats of violence, etc.) go beyond even the Republican Party of Dick Cheney and Donald Rumsfeld, Trump’s thinking is a logical extension of his party’s reach for the bottom of the bottom of the bottom of the barrel. He is the next iteration of a pattern that began in the GOP nearly 50 years ago. He is merely the next step the Republican Party has aimed toward for decades.

 

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By Posted on Posted in Advertising, Branding, Customer Service as Marketing, Entrepreneurship, Marketing Techniques and Philosophies, Marketing Trends/News, Shel's Personal Life Tagged with , , , , , , , , , ,

If you don’t think customer service is part of marketing—and maybe the most important part—this post is must reading for you.

Old movie theater marquee. Photo by Marcus Buckner.
Old movie theater marquee. Photo by Marcus Buckner.

Great Service Builds a Business

Great customer service builds long-term customers, relationships, and ambassadors for your brand! Just ask Nordstrom. They surely don’t compete on price.

Ask Southwest Airlines, which made its original reputation on low prices but now is known for exemplary service in an industry that generally treats its customers like crap. Many times, I’ve actually paid a bit more to fly Southwest, because I know I can check bags for free and—more importantly—change my ticket if there’s an issue.

Southwest earned my loyalty by saving an expensive cruise vacation that was about to go up in smoke when our airport closed for a snowstorm and we weren’t going to make our connection to the cruise ship. Southwest cheerfully if perplexedly let us shift to the following day in a different city, so we could board at the ship’s first port-of-call.

These days, I go to the Southwest website first, and only check discount travel sites if I can’t get a good flight there. Have I told people they should fly Southwest? You betcha. I just told you and a few thousand others, in fact.

Crappy Service Kills a Brand

Yet no amount of (expensive) marketing will undo bad customer service. This is something I talk about in many of my books, including the most recent, Guerrilla Marketing to Heal the World.

I have boycotted a number of businesses that treated me shabbily—including the movie theater in the New York City neighborhood I grew up in that sold my 12-year-old self a full-price adult ticket and made me sit in the children’s section. I have not been back in the 47 years since—because I felt wronged and discriminated against.

But the worst was our local Toyota dealership. We had a long and extended bad interaction with them that culminated in a phone call, “you have 24 hours to get your car out of our lot—and by the way, the engine is in pieces in the trunk.”

Not only did I write a five-page complaint letter with full documentation to the VP of customer relations for Toyota USA (which gave a too-little-too-late form-letter make-good offer a full year later), not only did I never buy as much as a tube of touch-up paint from that dealer for the rest of their career and was not sorry when they closed—but the next time I went car shopping, I didn’t even seriously consider Toyota and bought a competing brand. That was the first time I bought a car not built or designed by Toyota since 1981; they threw away decades of strong brand loyalty. Over the 30 years or so that likely remained in my car-buying lifetime at that moment, they probably cost themselves well into the six figures.

And no amount of expensive advertising will counter the disconnect if you don’t walk your talk, even if it’s not a customer service issue. If you have a sign posted in your store noting that you’ve empowered your employees to solve customer issues, as the late Blockbuster Video did, that should actually be the policy. It wasn’t for Blockbuster, in my personal experience. And they’re gone.

And these days, a frustrated customer doesn’t just tell ten friends. I just read recently that Dave Carroll’s video, “United Breaks Guitars”—seen by nearly 17 million people—actually lowered the airline’s stock price. The video also garnered tons of mainstream media coverage (including CBS and CNN), many new fans for Carroll and his band, the Sons of Maxwell, and even a book contract (the book—big surprise—is called United Breaks Guitars. And think about all those “companysucks.com” websites out there damaging brands.

In Guerrilla Marketing to Heal the World, I cite an auto-industry study that only 40 percent repurchase. So it’s up to you to turn satisfaction first into delighted amazement, and then into loyalty, and finally into ambassadorship for your brand?

Timothy Keiningham and Terry Varva, authors ofThe Customer Delight Principle: Exceeding Customers’ Expectations for Bottom-Line Success, point out that marketing’s primary role is to communicate “the wants, needs, and expectations of current and potential customers,” [emphasis mine] so the business can “create and distribute products or services that more closely address and answer these inherent needs.” If meeting the needs of current customers doesn’t encompass customer service, you’re in trouble.

Please share your customer service successes and disasters (either as a vendor or a s a customer) in the comments section, below.

 

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By Posted on Posted in Business Ethics, Ethics in Government, language, Marketing Trends/News, Politics, propaganda, Psychology Tagged with , , ,

During last night’s debate, Donald Trump kept taking any accusation or criticism and attempting to  pivot it around to his opponent. He also interrupted constantly, shouted belligerently, told numerous documentable lies,* and bragged about his bad behavior. It was a performance worthy of an elementary school bully, not a candidate for President of the United States. It was ugly. And quite frankly, it got in the way of the few good points he honestly made about areas where Clinton should do better.

Donald Trump and Hillary Clinton face off. Screenshot from CBS News.
Donald Trump and Hillary Clinton

Clinton chose to be cool, calm, and collected, to smile patronizingly with an “isn’t this little boy adorable?” look over her shoulder—while quickly and scathingly rebutting him when she got the floor. It may not have been the perfect approach—but with the need to do a delicate dance of expectations, as a very public liberal woman in a culture that doesn’t like powerful liberal women in politics, it may have been her best option–even if it did seem a trifle over-rehearsed. Trump mostly glowered and scowled, looking for moments to interrupt.

But let’s not focus on style over substance. On policy specifics, Clinton noted her earlier accomplishments and referenced her specific proposals. Trump was hard to pin down, used empty adjectives like “beautiful” and “tremendous” (example: “I’m really calling for major jobs because the wealthy are going to create tremendous jobs.”). He resorted to ridiculous claims, defense of procedures that have been declared unconstitutional, and as already noted, flat-out falsehoods.

Perhaps most telling are the “accomplishments” he did brag about. Here’s his response when he was asked about his pattern of cheating people who’ve worked for him:

I take advantage of the laws of the nation because I am running the company. My obligation right now is to do well for myself, my family, my employees, for my companies.

Here’s what he said when Clinton speculated that the reason he doesn’t release his taxes is that he doesn’t pay any:

That makes me smart.

Near the end, Trump made this ballsy claim:

I think my strongest asset, maybe by far, is my temperament. I have a winning temperament.I know how to win. She does not know how to win. The AFL-CIO – the other day behind the blue screen, I don’t know who you’re talking to, Secretary Clinton, but you were totally out of control. I said, there is a person with a temperament that’s got a problem.

In Yiddish, the word for this is chutzpah. The closest English translation would be unmitigated gall. The man who has run his campaign on temper tantrums, slander, innuendo, inappropriate sexual references, and racist/sexist belittling of others, who could not even make it through a 90-minute debate without interrupting and shouting, claims that his temperament is his best asset.

Let’s take him at his word—and give a landslide vote in November that repudiates that temperament and doesn’t  expose us to the dangers of his other, presumably worse attributes.

* You can read an annotated, fact-checked transcript of the whole thing at https://www.npr.org/2016/09/26/495115346/fact-check-first-presidential-debate

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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Energy & Sustainability, Environment, Ethics in Government, Greenwashing, Marketing Trends/News, Politics, Psychology, Transparency vs. Secrecy Tagged with , , , ,

Last night, I signed a petition created by Rep. Joe Kennedy about gun control. The page gave me the option to share on Facebook, and I did. Then I went to bed.

I was pretty horrified to check my page this morning and see my share that said “Stand With Rep. Joe Kennedy” and had a huge picture of him. Not a word about gun control showed up in the Facebook preview.

So I took it down and posted this note:

To those who might have wondered why there was a huge campaign ad for Rep. Joe Kennedy on my page last night. I had just signed a petition he originated on gun control, and wanted to share it. I didn’t check how it posted on FB. I felt tricked and betrayed enough to take the entire post down. Let him get signatures some other way.

This was a classic bait-and-switch. In fairness, Kennedy probably delegated this to some social media intern and most likely wasn’t personally involved. But if I lived in his district, this would make me look for someone else to vote for, because I don’t like being manipulated and cheated.

Only after I took it down did I think about blogging about this feeling of betrayal. If I’d decided to blog before I instinctively took it down, I would have grabbed a screenshot to post here. Instead, you get the logo of the ultimate-bait-and-switcher: Volkswagen.

Aging Volkswagen showing VW logo. Photo by Daria Schulte.
Aging Volkswagen showing VW logo. Photo by Daria Schulte.

VW, of course, preyed upon environmentalist car owners to sell them a low-emission vehicle—but fudged the test results and was really selling highly polluting cars. This is costing the company billions, and it isn’t over yet. The state of Vermont just filed suit against VW two days ago. Vermont, tiny as it is, has the second-highest per-capita concentration of VWs in the country (after Oregon)—precisely because environmental consciousness is extremely high among its residents. In fact, a year ago, a group of those Vermont residents already filed a class-action suit against Volkswagen.

I used to think my parents and in-laws were overreacting with their continuing pledge never to buy Volkswagen s because of the company’s involvement with the Holocaust. After all, the people who made those brutal decisions are long dead or in nursing homes. But after this scandal, I can’t think of any reason why I would ever trust the company again.

Bottom line: in business and in politics, bait-and-switch has no place in ethical marketing.

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By Posted on Posted in Activism, Branding, Democracy, Ethics in Government, language, Marketing Techniques and Philosophies, Marketing Trends/News, Politics, propaganda, Transparency vs. Secrecy Tagged with , , , , ,

NOTE:  I clarified my response–and especially the headline–in this later post.

I got an email this morning from Labor for Bernie, urging me to sign up to continue the movement. My wife saw a note from Bernie himself, on Facebook. Both urged us to join the ongoing movement by signing up at OurRevolution.com.

So I clicked over. And this is what I saw:

Landing page of OurRevolution.com
Landing page of OurRevolution.com

It’s designed like a classic marketer’s landing page with only two options: sign up or send money. Except that a classic marketer’s landing page describes the project it’s selling—sometimes, in great detail. This time—not a clue about what this organization is going to stand for.

I’m a strong Bernie supporter. I love that he was able to bring a progressive agenda into mainstream US politics—after watching so many fail before, from Jesse Jackson to Howard Dean to Dennis Kucinich. But I’m not signing.

Too many times, I’ve seen organizations co-opt supporters by turning out to stand for something other than they pretended, going back to the Socialist Workers Party’s attempt to co-opt the Vietnam peace movement when I was a teenager. Here, I don’t even see a pretense. I see nothing about what this organization will stand for, what tactics it will use, etc.

Even for Sanders, I don’t write a blank check. Not financially, and not in my commitment to an organization whose tenets I can’t describe. Even for Bernie, I won’t sign blind.

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