Category: Ethics: General

By Posted on Posted in Business Ethics, Ethics: General

Note from Shel: I’ve been reading Chris’s ethics blog for a long time and he’s listed in my blogroll. i liked this enough that I asked for permission to post it here.

The Mission of Your Mission Statement vs. The Value of Your Values Statement
By Chris Bauer

A frightening number individuals and companies say they really don’t need a values statement because, after all, everything is covered by their mission statement. That’s a sure sign that either the mission statement or its application needs some serious work. Both are frequently the case.

Mission statements are intended to be a summary statement of why your organization exists and concisely let the world know what your purpose is. That is, after all, what a mission is.

A values statement, on the other hand, should equally concisely tell your employees, along with the rest of the world, the essentials of how your business runs. Among its most critical functions, a values statement needs to:

Make clear to employees the values that are to inform their job behavior all day, every day. In other words, when there isn’t a rule for something, or when there are multiple possible ways to make a decision, your values statement should effectively guide their choice regarding what to do.

Allow employees to unambiguously judge the appropriateness of every action in their working day by discerning whether or not those actions or are not aligned with your stated values. (This should simultaneously be a great tool for helping employees judge the ethics of their actions or intended actions.)

Accurately tell the public what values they can expect to see brought to life when dealing with your company.

The value of a well-written values statement is enormous. It not only creates an easily-applied guide and gauge for the appropriateness of any employee’s behavior at any time, but can equally easily be used as the foundation for building better management, leadership, and customer-service at all levels of your organization. After all, if each of these functions were to be constantly driven by your most important values, wouldn’t that necessarily assure both significant and positive changes?

Could your organization use help in developing a values statement that will drive better management, leadership, and customer service all while simultaneously helping assure ethical conduct at all levels of your business? Contact Christopher Bauer by return email or by using the electronic comment card found by clicking here. Thanks!

copyright 2007 by Christopher Bauer – all rights reserved

(Information on Bauer Ethics Seminars is available at www.bauerethicsseminars.com.)

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By Posted on Posted in Business Ethics, Ethics in Government, Ethics-International, Ethics: General, Marketing Trends/News, Media Ethics, Politics

Knowing that any entry in a Wiki can be changed by any reader, I’ve always been a bit suspicious of what I read on Wikipedia. Still, I find that Google often points me to Wikipedia articles, and most of the time, they seem pretty authoritative and accurate (if I’m at all suspicious, I verify with other sources, and it usually checks out).

Now it turns out I was right to be suspicious. Virgil Griffith, a grad student at CalTech, invented a system to track the IP addresses of people who change Wikipedia entries–and the results are scary. While the majority of changes are innocuous–correcting typos and that sort of thing, a number of well-known entities have deliberately distorted facts. A few among many examples:

According to the Wired article (one of several from mainstream news sources, including BBC and ABC),

Griffith thus downloaded the entire encyclopedia, isolating the XML-based records of anonymous changes and IP addresses. He then correlated those IP addresses with public net-address lookup services such as ARIN, as well as private domain-name data provided by IP2Location.com.

The result: A database of 34.4 million edits, performed by 2.6 million organizations or individuals ranging from the CIA to Microsoft to Congressional offices, now linked to the edits they or someone at their organization’s net address has made.

So who’s been playing fast and loose with the truth?

  • The CIA edited entries about Iranian President Ahmadinejad
  • Diebold, the voting machine company, removed incriminating material about its machines and faulty election results
  • Someone at a Democratic Party computer edited the entry about Rush Limbaugh to call him Limbaugh “idiotic,” “racist”, and a “bigot”–and about his audience, “Most of them are legally retarded.”
  • Microsoft listed its MSN as a “major competitor” to Google, whle adding deprecating material to Apple’s entry
  • Wal-Mart toned down criticism of its labor policies
  • Even the Vatican removed passages about Sinn Fein’s Gerry Addams that linked him to a 1971 murder.

    • Needless to say, this raises a lot of ethical questions. As a start, it would seem logical that Wikipedia should keep a running, public list of any IP addresses that altered a particular entry–right on that page. And also, perhaps, each page could display its history, so that previous versions would be visible and readers could draw their own conclusions.

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    By Posted on Posted in Abundance and Prosperity, Business Ethics, Ethics: General, General Commentary, People Helping People, Shel's Personal Life

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    Very refreshing article in the New York Times about foundations not only not burying their mistakes, but actually looking at how they happened, what went wrong, and what to do better the next time around.

    Just a few years ago, it would have been astonishing for a foundation, particularly one as traditional as Carnegie, to publicize a failure. Today, though, many of the nation’s largest foundations regard disclosing and analyzing their failures as bordering on a moral obligation.

    “There’s an increasing recognition among foundation leaders that not to be public about failures is essentially indefensible,” said Phil Buchanan, the executive director of the Center for Effective Philanthropy, which advises foundations. “If something didn’t work, it is incumbent upon you to make sure others don’t make the same mistake.

    I see this as a welcome trend, and one that businesses can learn from. Failure is not something to be ashamed of. I had a number of failures in business before I started the one I’m in now, back in 1981–and even then, it had to change with the times. It has reinvented itself several times, and I feel another reinvention percolating (don’t know how it will shape up yet).

    Entrepreneurs almost always have failures to “brag” about. otherwise, we wouldn’t be entrepreneurs, because in order of succeed, you have to take risks.

    When asked about has many failed attempts to develop a light bulb, Thomas Edison famously said, “I have not failed 10,000 times. I have
    successfully found 10,000 ways that will not work.” (Quoted in The
    World Bank. 1994. World Development Report 1994: Infrastructure for
    Development. New York, N.Y.: Oxford University Press and cited here.)

    I’ll tell you about a few of my failures over the years, within my current, successful business:

  • Around 20 years ago, I tried to start a state trade association for resume writers, without having any idea of how much work would be involved or how much direct mail I’d have to do to get a viable membership. I actually got a phenomenal response to my first mailing (somewhere around 8 percent, I think), but that left me with something like seven members.
  • I’ve been unable to find a publisher for a research-intensive book I’d like to do that requires a big publisher who can pay a big advance. Even though I’ve done one book with Simon & Schuster and two others with respected smaller commercial publishers, and even though I speak and write and am very visible on the Internet, agents think I don’t have enough of a platform to take on this project. Since coming up with this idea, though, I’ve done two more self-published books, to critical acclaim.
  • A few years back, I stepped into a catfight on one of the discussion lists I participate in–and watched the client referrals from that list shrivel up to a tiny fraction of what they’d been.
  • I set a goal some time back of doing a certain number of speeches at a certain rate of compensation, by a certain date. Years later, I still haven’t reached that goal.

    • I won’t bore you with the whole long list. But I do think it’s important to take stock, to reflect on the mistakes/failures as well as the brilliant successes. I’ve learned, I’ve channeled my energy into becoming not only more successful financially, but a better person. And it’s showing results.

    I urge you to admit and discuss your setbacks as well as your successes.

    Maybe I should add admitting setbacks to the Business Ethics Pledge.

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    By Posted on Posted in Arts & Entertainment, Ethics: General, Publishing

    Both as someone who loves a good yarn and someone who writes regularly about ethics both in my blog and in my award-winning sixth book, Principled Profit: Marketing That Puts People First, I want to talk for a minute about Harry Potter and the Deathly Hallows.

    There’s so much I could say about this latest (and final) Harry Potter book–but it’s a challenge to find things to say that won’t mess it up for those who haven’t read it yet. I think I’ve succeeded.

    Let me put my bias on the table first: I enjoy the HP books so much that we’ve given copies of Book #1 to several of our childless friends. I believe all of them have gone on to read the others, in order (and for these books, in chronological order is the only sensible way to read them). Also, I’m extremely grateful to J.K. Rowling for creating an entire generation of book readers in an era where that didn’t seem at all likely. Yet, there are places in some of the other books where I felt 50 or 100 pages could have easily been cut.

    In spite of its length, I don’t feel that way about #7. In fact, the drama is so intense, so early, and continues with so little down time that I almost wish for a bit more filler. It’s a very fast read.

    As a writer about ethics, I’ve long been fascinated with Rowling’s take on the nature of good and evil (and that of other writers in the genre, particularly Phillip Pullman, whose His Dark Materials series is every bit as masterful). In this book, she goes much, much deeper on that front, with lots of surprises. Several characters turn out to have a lot more depth than we thought, and Harry himself has to make a choice unlike any he has faced before. And the events following that choice just feel so right!

    One flaw, though, is the number of gratuitous characters she’s introducing. It’s a lot to keep track of, and several have only cameo roles. Another flaw is that the trail of corpses leaves some of the deaths without justification or even description, and no time to grieve and remember them before plunging into the next round.

    Still, these are minor. Rowling, not only a master storyteller but incredibly well-informed about mythology from many cultures, has long ago earned a special place in literature, and this book proves her mastery. She deserves every good thing that has happened in her life.

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