Category: Business Ethics

By Posted on Posted in Branding, Business Ethics, Corporate Social Responsibility, Demographics/Psychographics, Psychology, Socially Responsible Investing Tagged with , , ,

For decades, I’ve told anyone who’d listen that doing the right thing for the planet and its inhabitants can be the core of a highly successful business strategy. In my latest book, Guerrilla Marketing to Heal the World, I cite dozens of studies that show this.

Now, AdWeek reports on a powerful new study that reinforces this key truth. 65 percent of respondents—2 out of every 3 consumers—rate the need for brands to “take a stand on social issues” either very or somewhat important, and especially so when discussing brands’ social media presence. Of the self-identified “liberals,” the number went up to 78 percent, or nearly four out of five.

Concern for the planet—and the living things that ride "Spaceship Earth"—is good for business (picture of Earth and sun)
Concern for the planet—and the living things that ride “Spaceship Earth”—is good for business
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By Posted on Posted in Advertising, Business Ethics, Consumer Issues, Customer Service as Marketing, Shel's Personal Life, Transparency vs. Secrecy Tagged with , , ,

You know all those messages that say “This call may be monitored or recorded to ensure quality?” I always used to wonder what that actually meant. My best guess was that it was to make sure customer service reps (CSRs) toed the party line.

Yesterday, I found out.

I called my cell phone provider to complain about hundreds of dollars in international charges. Back in May, before my wife and I went traveling abroad, I’d called the company to ask about what is or isn’t chargeable when traveling out-of-country, before the first of several trips abroad.

At that time, the customer service person assured me that any call made TO a US number would be free. But our bills showed charges of 20 cents per minute, and my son was on a three-month European tour as a traveling musician this fall, and because we thought it was free, he used the phone. A lot!

The writer's son checking his phone (at the Women's March in Washington, January 21, 2017)
My son checking his phone (at the Women’s March in Washington, January 21, 2017). Photo by Shel Horowitz.

The first person I spoke with yesterday told me it was only free over wi-fi. This was very annoying, because I had switched to this company largely because of the promise of seamless international service. When I got put through to a supervisor, he told me he wanted to track down the original phone call and listen to it. He called me back about an hour later with the good news that he was crediting everything I asked for. Here’s a piece of his email confirmation.

Hi Shel,

It was good speaking with you earlier. I know these past few bills caught you by surprise, but I am so glad I could help you out with some of these charges. I have submitted two requests to cover these charges that came out to a total of $419.58. The first request will remove $229.28 from your latest November 14 Project Fi bill. I have also submitted a request to refund a total of $190.30 from your previous two Project Fi bills.
I did suggest that the company be considerably more forthright in its marketing, and the supervisor said he’d run across other similar situations and agreed. But I certainly can’t fault the customer service, and am very happy to learn that recording a customer service call actually can lead to happy outcomes.
Lesson for the future: any time I am in a customer service dispute involving an oral promise, I need to remember that *I* can ask them to go back and listen to the original call. The worst they can say is no.
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By Posted on Posted in Activism, Business Ethics, Democracy, Demographics/Psychographics, Diversity, Eco-friendly, Environment Tagged with , , , , , , , , ,

Recently, a reporter asked questions about diversity and the environmental movement. I spent a long time responding because I wanted to share it (with slight adaptations) with you, too. Here we go:

1. If possible, could you explain why diversity is so important
for the environmental movement?

  • Everyone loses when people of color or of lower income see the environmental movement as something for white people or rich people. To win the battle, all sectors of society need large majorities who will support the behavior changes and own the issue.
  • Many poor communities/communities of color are hit much harder by industrial pollution (e.g., coal plants and refineries in poor neighborhoods) or—both globally and in the US—are at higher risk for climate-change-related flooding, drought, etc.
  • In the time of a government that is openly hostile to poor people, people of color, and the planet, the rise of intersectionality—seeing multiple issues as linked—has been a major factor in the resistance. We are all stronger when we are all looking past our own immediate self-interest into building a movement.
  • A key piece in fighting climate catastrophe is increasing neighborhood food self-sufficiency. Many poor communities are food deserts, with wildly inadequate service from supermarkets, low quality overpriced food in convenience stores, and often, a junk food culture. Turning urban rooftops and empty lots into high-quality organic food production can create not only better health outcomes but also address climate change (removing the long distances food is transported, oxygenating polluted air, keeping water from contact with roofing materials, etc.) AND economic disenfranchisement (creating jobs, lowering food costs). I have even visited a successful urban farm on the roof of an eight-storey building in the heart of the South Bronx.

    Multicultural contingent at a climate march. Photo by Shel Horowitz.
    Multicultural contingent at a climate march. Photo by Shel Horowitz.

2. Climate change hurts all living things, but there are issues
that specifically hurt people who aren’t white, straight,
privileged. What are these issues, and what organizations
actually work to make these issues well-known, and matter?

From New Orleans’ Lower 9th Ward (flooded by Katrina) to the Maldives Islands, people of color bear more of the risk. In many cases, they have the least to do with causing climate change, so there’s a huge justice issue.
It’s harder to make the connections between climate change and LGBT organizing, but here’s one: pressure to be in procreating hetero relationships may cause some people to have children (or have more children). This pressure to “be fruitful and multiply” was probably a huge factor in religious messages against nontraditional lifestyles (such as the wretched passages in Leviticus that have caused so much misery and suffering for thousands of years)—but at the time the Old Testament was written, small bands of humans needed aggressive population growth. Not anymore. Reducing population growth is an obvious way to lower the temperature. Thus, freedom to choose whether to have children becomes a climate issue.
A stronger connection comes back to intersectionality. No one is free when any group is oppressed. Lesbians and trans people especially have been heavily involved in justice issues generally (the push to find a cure for AIDS was largely lesbian-driven, even though they themselves had lower risk than either gay male or hetero folks), including the climate change movement. By working toward healing the planet, they help liberate themselves too.
[I also connected this journalist with Majora Carter in the Bronx and Van Jones in Oakland—two of the most effective activists doing environmental/climate change organizing within communities of color.]

3. In general, could you explain why an inclusive environmental
org staff is one of the most important assets an environmental
organization, and the movement, can have?

  • People respond best to those they see as like them. If an organization only has white, economically comfortable, straight staffers, it be a lot tougher to organize in the communities that need it most.
  • As a movement, we are much stronger in diversity. Working with people of different backgrounds and cultures lets issues surface and be addressed. A white person from the suburbs may not analyze a situation the same way as a person of color from an inner city neighborhood. By recognizing the value of many different perspectives, solutions arise that are more holistic and more likely to be implemented. As a child growing up in NYC, I never thought about community food self-sufficiency until my teens. People who grew up in the farm community where I live now have been living and breathing it their whole lives. But I knew a lot about mass transit, housing density, and other things that are out of the context of my rural neighbors where I live now.
  • We need to walk our talk around inclusiveness and intersectionality—and show up for other communities when they need us. Not just so they show up for us, but because it’s the way the world should work.
It’s from intersectionality that I really developed the work I do, moving business forward on climate change and on hunger, poverty, and peace by showing them how it is in their economic self-interest. As a profitability consultant for green and social entrepreneurship businesses–and author of 10 books, most recently Guerrilla Marketing to Heal the World (endorsed by Seth Godin, Chicken Soup’s Jack Canfield, and many others), I show businesses how they can go beyond mere “sustainability” (keeping things the same) to “regenerativity” (making things better). I work with them to develop and market profitable products and services that turn hunger and poverty into sufficiency, war into peace, and catastrophic climate change into planetary balance.
And as an activist, my proudest campaigns include my (only) arrest at Seabrook in 1977 (the action that pretty much ended the drive toward nuclear power) and founding the movement that saved a local mountain here in Western Massachusetts. I was an early adopter of intersectionality and have been making connections between movements for more than 40 years, starting with connecting student liberation and the Vietnam peace movement as a high school student in NYC. I was raised in a low-income household and have worked for both social justice and environmental causes since 1969 (at age 12). Several years of my life were focused on LGB activism (T wasn’t really on the radar yet). I was on the organizing committee for our local Pride March for three years until they threw the bisexuals out, and my wife and I still march in this parade almost every year. In my 20s, I even had a VISTA job as an organizer for the Gray Panthers and immediately brought them into a Brooklyn-wide anti-racist, mixed-class coalition against nuclear power that I co-founded.
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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Entrepreneurship, People Helping People, Social and Economic Justice Tagged with , , , , ,

If you read this blog regularly or have read any of my recent books (especially Guerrilla Marketing to Heal the World), you know I’m all about business as a tool to crate social change and profit at the same time.

This is social entrepreneurship, and it has a long and honorable history. 19th century chocolatiers the Cadbury brothers in the UK and Milton Hershey in the US founded their companies to model humane labor practices, for instance.

Still, I encounter lots of skepticism that business can create positive outcomes across the triple bottom line of People, Profit, and Planet. It’s the same kind of skepticism I used to hear a decade ago when I was making the case that business ethics could be a profitable business success strategy. Over and over again, I would hear, “Business Ethics—that’s an oxymoron!”

No, it’s not. And interestingly enough, I don’t hear that any more. The world is finally convinced that it is possible to be an ethical, profitable business. It’s convinced that you can run a profitable green business. I like to think my years of speaking and writing on this, and the ethics pledge campaign I ran from 2004-2014, had something to do with these shifts in thinking.

Now we have to take it further, beyond just being “sustainable” to creating a regenerative world. One way to do that is to develop and market profitable products and services that turn hunger and poverty into sufficiency, war into peace, and catastrophic climate change into planetary balance.

So on a recent flight, when I pulled the July Southwest Spirit out of the seat pocket and saw a big feature on combining social entrepreneurship with food, I was thrilled. You couldn’t really guess the social entrepreneurship piece from the title, “Good Food: To serve their communities, today’s top culinary minds are reaching far beyond the kitchen.”

Can’t say I’m surprised. I’ve admired Southwest’s commitments to ethics, service, leadership that continually honors its employees, eco-friendly features AND profitability for many years. And I was over the moon when the company purchased 1000 copies of my first book on business ethics as a success strategy, back in 2003.

While Southwest’s magazine reaches a far larger readership than my humble blog, I do think it’s important to spotlight a company that cares enough about other companies doing good to devote 13 pages to it, even semi-disguising it as a food feature.

Here are the businesses they spotlight, and what they’re doing. The article, of course, has a lot more details. Note: I’ve been a vegetarian for ethical reasons since 1973, but I recognize that is not everyone’s choice. I am including the meat businesses featured in the article.

  • Cala, a high-end San Francisco Mexican restaurant that seeks out ex-felons to hire
  • Portland Fruit Tree Project, matching urban homeowners who have surplus fruit with volunteers who come to pick the fruit, keep half, and give the other half to food pantries, food banks, and health clinics
  • The director of Rocky Mountain Institute of Meat, who set up a training program serving soldiers stationed far away—to make sure they could learn safe, sanitary procedures as well as discover ways to use the entire animal, with nothing wasted

  • Southwest's illustration for the Community Ovens profile (screenshot)
    Southwest’s illustration for the Community Ovens profile (screenshot)
  • A community oven project founded by the White Bear Lake, MN United Methodist Church, building community while providing a place to bake bread
  • Rooster Soup Co, a tony Philadelphia establishment that adds fresh turmeric to make soup from chicken parts that would have been thrown out; all profits fund Broad Street Ministry, a social service organization

Kent, Washington’s Ubunto, hiring and training refugees and new immigrants from many cultures, all learning each other’s food traditions

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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Energy & Sustainability, Environment, Green Business, Marketing Techniques and Philosophies, Psychology, Social and Economic Justice Tagged with , , ,

Seth Godin’s post this morning listed “17 Ideas for the Modern World.” It’s a great list, and I recommend you click through to get the longer explanations of each one. And if you aren’t subscribed to his daily bulletin, you really should be. He’s always challenging us to find the deeper meaning, and I find that not only excites my brain but often creates action.

I engaged in dialogue with him on one of the items, and I wanted to share that with you:

Seth Godin. Photo by Jill Greenberg. Courtesy of Seth Godin.
Seth Godin. Photo by Jill Greenberg. Courtesy of Seth Godin.

 

On Sat, Jun 24, 2017 at 5:18 AM, Seth Godin wrote:

See the end before you begin the journey

I’ll add a Part 2: –but recognize that what looks like the end when you start may turn out to be a way station

That has been key for me, as projects and goals evolve the more I learn and take me to places I could not have imagined.
The work I’m doing now about connecting business with profit opportunities addressing hunger, poverty, war, climate change, etc. (and thank you once again for endorsing my book on this, Guerrilla Marketing to Heal the World) started as an insight in 2001 or 2002 that the frugal marketing strategies I’d been championing for years also created a path for business to succeed by being ethical. By 2003, I had a book out on that. If I had thought it this far out, I would have never gotten started. It would have felt much too big and unachievable.
Back then, when I described my work, I used to often hear “business ethics? That’s an oxymoron!” I rarely hear that now (maybe once or twice in the past five years) and I like to think I had something to do with that change.

These days, I find people start with “oh, you can’t fix hunger, poverty, war, or climate change, we’ve been struggling with them for thousands of years.” And then they listen for a bit. And then as I lay out a few examples of businesses profiting by changing the world, they see that it can actually work, changing one business at a time. Their skepticism turns into enthusiasm. I’d love to figure out a way to scale that up.

PS: I only count 16. Did you drop one at the last minute? I’d love to know what it was.

Warmly,

Shel Horowitz – “The Transformpreneur”(sm)
________________________________________________
Watch (and please share) my TEDx Talk,
“Impossible is a Dare: Business for a Better World”
Contact me to bake in profitability while addressing hunger,
poverty, war, and catastrophic climate change
Twitter: @shelhorowitz
* First business ever to be Green America Gold Certified
* Inducted into the National Environmental Hall of Fame
mailto:shel at greenandprofitable.com * 413-586-2388
Award-winning, best-selling author of 10 books. Latest:
Guerrilla Marketing to Heal the World (co-authored with Jay Conrad Levinson)
_________________________________________________
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By Posted on Posted in Abundance and Prosperity, Advertising, Business Ethics, Energy & Sustainability, Green Business, Greenwashing, language, Marketing Techniques and Philosophies, propaganda Tagged with , , , , ,

Someone posted a breathless, gushy letter to potential investors in a new solar technology and asked the members of the discussion group if we thought it was real.

Here’s a piece of this over-the-top marketing letter (don’t try to click the links; I have disabled them and removed all identifying information).

hypey sales letter for investing in new solar tech
hypey sales letter for investing in new solar tech

I thought my answer was worth sharing the relevant parts with you here:

 

Lets look at this as an opportunity to educate ourselves, because these kinds of issues come up regularly. And as climate advocates, we need to have some familiarity…While I agree that the scheme is off-topic, the general idea of where we’re at with solar is quite germane–and so is the need to understand the marketing world. Be sure to read at least to bullet #3.

  1. This is hypey marketing copy promising a ridiculous high return on an investment with an unknown company. That to me is a whole bunch of red flags, and I echo the caution that others have urged.
  2. As someone who makes part of my living writing (non-hypey, fact-based but emotionally driven) marketing copy for green businesses, I can tell you that not all copywriters take the time to thoroughly understand the products they’re hired to write about. I would want to see independent verification of all these claims, and to know whether this is an independent analyst or (as I suspect) someone who either was paid by the company/is earning sales commissions from the people who click–or dipped lavishly into the work of someone who was.
  3. BUT there have been major advances in solar (and other clean energy) technology in the past few years, and we as energy/climate advocates should be at least vaguely aware of them. the stuff that IS real provides major talking points in converting former climate skeptics. As an example, there have been tests of some solar collectors that achieve efficiencies above 40 percent, which is about double the typical collector of today. That makes solar a lot more practical for homeowners (maybe even tenants) and also more profitable as a business venture.
    There’s a lot of hope in using approaches based in biomimicry: studying and imitating nature. Most green leaves are about 90% efficient as solar collectors. Many of these new technologies use something other than silicon. I’m even aware of one research team that’s looking at DNA as the medium for capturing and harnessing energy.
  4. Even today, solar panels are far more efficient and affordable than they were a decade ago. Add innovations like solar roofing tiles that serve both roofing and power generating functions as well as the tremendous breakthroughs in affordable battery storage and solar is suddenly a whole lot more attractive.
    I’ve been using solar for almost all my hot water since 2001, and for about 1/10 of my electricity since 2004. Were I to put the same size arrays up today, I’d be able to get about 1/3 of my electricity, as it’s improved by about a factor of 3–even better if I had collectors that track the sun.
    I live in cloudy, cold Massachusetts. If I can make it work, every building in Arizona that isn’t blocked by a mountain, tall trees, or a taller building ought to be solarized by now. And while gas and oil prices have fallen thanks to fracking, their impact on the environment has worsened. Meanwhile, the price of solar has dropped so much that even with the cheaper fracked gas and oil, it’s often competitive now, and it doesn’t threaten our water supply (something far more precious than petroleum).
Hope this helps!

 

Shel Horowitz – “The Transformpreneur”(sm)
________________________________________________
Watch (and please share) my TEDx Talk,
“Impossible is a Dare: Business for a Better World”
Contact me to bake in profitability while addressing hunger,
poverty, war, and catastrophic climate change
Twitter: @shelhorowitz
* First business ever to be Green America Gold Certified
* Inducted into the National Environmental Hall of Fame
Award-winning, best-selling author of 10 books. Latest:
Guerrilla Marketing to Heal the World (co-authored with Jay Conrad Levinson)
_________________________________________________
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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Eco-friendly, Energy & Sustainability, Environment, Green Business, Greenwashing, language, Marketing Trends/News, Social and Economic Justice Tagged with , , , , , , , , , , , ,

Found this list of 25 “Greenest Brands in America“—but frankly, I’m skeptical.

It’s based on reader votes. In any kind of reader popularity contest, the votes go to companies the most people are familiar with—or those whose marketers actively campaign and tell their fans to go vote for them.

Certainly, all these corporations have major environmental achievements; by now, every major corporation does. In fact, I attended a conference last month that focused on the profitability case for green action. Several of these 25 had speakers. I even moderated a panel that included Coca-Cola.

But this kind of survey pushes away the small companies with smaller followings but very green practices (Interface, Timberland, Patagonia, etc.) Only two such companies made the list: Tom’s of Maine and Ben & Jerry’s, and both are owned by much larger companies.

Patagonia's fish/mountain range-shaped logo
Patagonia’s fish/mountain range-shaped logo

I was also struck by three absences I would have expected to be there: Walmart, which has done more to green the supply chain and its own operations than any other player, but whose demographic doesn’t typically participate in sustainability surveys (and which has serious issues on other parts of the social entrepreneurship spectrum, especially on labor and supplier policies), Starbucks, which talks a great line to the right demographic, but whose practices don’t always mirror its rhetoric, and Whole Foods, whose entire mission intersects so well with green practices. Also kind of surprised to see Apple included. Either they’ve cleaned up their act or people give them more kudos than justified because their products are so cool and their fan base is so strong. To go from the Foxconn scandal to being named on a Top 25 list for green practices in just over two years is quite remarkable.

Even in surveys based on research, what you measure influences your conclusions. For example, Monsanto often wins data-driven corporate responsibility awards (and loves to brag about them), yet to many food activists, its policies are anything but responsible; they would call this award greenwashing.

 

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By Posted on Posted in Advertising, Branding, Business Ethics, Corporate Social Responsibility, Demographics/Psychographics, language, Marketing Trends/News, Psychology, Social and Economic Justice Tagged with , , , , , , ,

Being political can be a very good thing for a business—look what it’s done for Ben & Jerry’s. I believe that social/environmental responsibility is what made B&Js a player with 40% or more of the superpremium ice cream market. Without it, it would be just another among the hundreds of minor players with slivers of market share. Many other companies have also benefitted by their strong stands, including Patagonia, The Body Shop, Interface (flooring company), and many others.

But there has to be a good match between audience and messages.

Which is what makes Budweiser’s “Born the Hard Way” Superbowl ad so surprising, almost shocking.

The football-adoring working-class male Bud drinker (a big part of their audience) is one of the demographics most likely to have voted for DT. Many voters in that demographic had enough comfort with the anti-immigrant rhetoric and action that they cast that vote, even if their motivations were on other issues (such as believing that DT would create more jobs). In other words, this ad could anger a large segment of Bud’s core market. Taking that risk is an act of courage.

Budweiser bottle (photo credit Paul Fris)
Budweiser bottle (photo credit Paul Fris)

Those out in the streets for immigrant rights who are not themselves immigrants or the children of immigrants probably skew rather heavily toward craft beer. I don’t think as great a percentage of them will be going for Bud, Coors (BTW, heavily associated in the 1970s with right-wing causes, before it merged with Molson), or any other industrial beer. It’s also worth pointing out that Islam is a no-alcohol religion (though that commandment is not always followed). So Anheuser-Busch is being quite courageous. If right wing elements (or DT himself) call a boycott, it’s going to be hard to get those who support their position to also support their beer.

I speak out of my own tastes here. I am delighted that Bud took this stand. The company says this ad was prepared in October, before the anti-immigrant candidate eked out his Electoral College victory. That may be. But that also left them two months following the election to decide not to run it. Going forward raises my respect for A-B. But until an American Bud tastes as good as the incredible Czech Budwar (originated by the same family), I still won’t want to drink it. I might talk about them in my speeches or even invest in the company, but I’m not likely to be a customer, let alone a brand loyalist.

Wouldn’t you love to be a fly on the wall when A-B discusses this commercial at its next high-level strategic marketing meetings?

If you like to study Superbowl ads, BTW, here’s a reel of someone’s choices for the top 10 of this year. (My comments are underneath the video.)

https://www.youtube.com/watch?v=XF3wOrWBKjc

The “Born the Hard Way” Bud ad didn’t make the cut, though another Bud ad did. I don’t know who curated this, but I don’t share that person’s sensibility. As a group, I found them disjointed, way too violent, and for the most part not focused on selling (other than the McDonald’s “Big Mac for That”). Why does Mercedes spend 3/4 of their ad on a play fight among motorcyclists in a bar? Why was it such a struggle to even make the connection between the Humpty Dumpty ad and the product that less than half an hour after watching, I can’t even remember what the ad was for? Considering how many millions of dollars go into producing and airing each of these ads, it just makes me scratch my head. Is this really a successful marketing strategy?

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By Posted on Posted in Activism, Business Ethics, Democracy, Ethics in Government, language, Politics, propaganda, Protests and Crackdowns, Social and Economic Justice Tagged with , ,

I’m starting this post at 2:30 a.m. on January 21, as I prepare to board a bus to Washington, joining the Women’s March for human rights that will greet the newly sworn in US president on his first full day of office. Hundreds of thousands are expected in Washington, New York, Los Angeles, and many smaller communities. Post-event note: at least 3.3 million to 4.6 million demonstrators came out around the US, plus hundreds of thousands more elsewhere in the world in more than 600 events. I’m finishing it the next day.

Several people have asked me, “Why don’t you give him a chance?” And my father-in-law, a liberal, shocked me with a different question: “He won. Why are you still marching?” Later, someone else asked me the same question on Facebook.

Marching at the Women's March on Washington with my wife and children
Marching at the Women’s March on Washington with my wife and children (from left: son-in-law Bobby, daughter Alana, wife Dina, me, son Rafael)


The Chances DT Has Failed to Take

I have given him not one chance but many, and he has failed to take them. I feel it is my patriotic duty to speak out against his agenda, to remind him that he not only has no sweeping mandate—he lost the popular vote “bigly”—and to remind my fellow Americans that his election was not clean and his behavior has not met any legitimacy tests.

This was already abundantly clear during the campaign. Back in August, I wrote an open letter to DT that called him out for his racism, misogyny, and bullying.

Despite my harsh language, when he eked out his narrow victory, I was still willing to give him lots of chances. But here’s what happened, just to name a few:

I don’t want to make this blog into a book, so I will stop there. I would love to have been wrong on this. I would have deeply delighted in the emergence of a new and different DT, one who really was trying to “make America great.”

My Patriotic Duty
One final reason why I marched: the most important one of all! As a patriotic American who believes this country is already great and that DT’s and/or his surrogates’ policies on the environment, women’s rights, minority rights, education, freedom of the press and other freedoms in the Bill of Rights, and a whole host of other issues are not just the wrong path, but take us down the ugly (and utterly unacceptable) road that Germany and Russia took in the 1930s. I not only refuse to be part of that takedown, I feel it is my duty as someone who cares about my country to stand up and say NO. When my as-yet-unborn grandchildren ask me, decades from now, what I did to protect our country and planet at this critical time, I will be able to stand proudly, as my mother did about her role in the Civil Rights movement in the 1960s, and say that I was there. I stood up for what’s right.

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By Posted on Posted in Branding, Business Ethics, Copywriting, Democracy, Ethics in Government, language, Marketing Techniques and Philosophies, Politics, propaganda, Transparency vs. Secrecy Tagged with , , , ,

Dear Senator Gillibrand,

I have been a fan of your since you took office. However, after following your Facebook link to the Planned Parenthood funding survey, I have to say I felt tricked, deceived, and betrayed.

I’ve used this blog to call out unethical marketing from various companies over the years. And even though you and I share many political views (including a strong commitment to women’s rights)—I have to call you out on this.

The initial question that led to the dead end
The initial question that led to the dead end

I had no problem with the initial one-question survey. But then I opted in to the follow-up questions.

First, as a survey instrument, the questions were useless. Each had only a yes or no option, written in language that showed a clear bias toward one answer. Yes, you’ll be able to prepare a press release that could cite a number like 95 percent of respondents—but it’s meaningless. You’d be laughed off the page, or worse, publicly shamed, by journalists who bother to look at the source data.

Second, after I checked off my answers and tried to submit, my phone took me to a page demanding money. I say demanding rather than asking, because there was no way out except by giving money. My submit button was refused when I left the field blank and refused again when I put in a zero. And when I exited the page without contributing, it tried to post to my Facebook page that I had just contributed to you. I have no way of knowing if my responses were actually counted—but I can tell you I did not appreciate being trapped and manipulated like this.

I don’t have a problem being asked for money at the end of a survey, when it’s my choice whether to give or not. But this felt like a shakedown, quite frankly. It left a very bad taste.

I would find this unacceptable from any politician and any charity. But since you were “the very first member of Congress to put her official daily schedule, personal financial disclosure and federal earmark requests online” and cited by The New York Times for your commitment to transparency, I find this an especially bitter pill.

As a marketer, I am saddened to see you resorting to Trumpian tactics based in dishonesty and lack of transparency. You’re better than this. In Michelle Obama’s famous line, “When they go low, we go high.”

Sincerely,

Shel Horowitz, marketing strategist and copywriter

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