Is this crazy? The News Journal, Wilmington, Delaware’s Gannett-owned major newspaper, offered blogger Kristopher Brooks a reporter job. He blogged about it. And the paper withdrew the offer—before Brooks even started work.

The termination came just one day after Jim Romensko, whose blog is must-reading in the journalism world, posted a story about it.

As both a business ethics expert and as a journalist/blogger who has been writing news and features for more than 40 years, I heard the story and looked at the press release (linked above). It was a bit over the top and certainly at odds with the mainstream journalism pretense of objectivity.

But cause to withdraw the offer? Not even close. One presumes that they knew going in they were getting an outspoken, opinionated *blogger* who would be quite likely to do something like that. They didn’t hire a straightlaced just-the-facts reporter. So unless they told him upfront, don’t blog about this or run it by us before you post, from a business ethics viewpoint, they crossed the line by withdrawing the offer.

From the view of the suits who run the paper, I totally understand why they wouldn’t want a perceived “loose cannon” or someone with that big an ego running around and injecting himself into the stories he writes. For every Hunter Thompson or Tom Wolfe who injects himself into the narrative, thousands of mainstream reporters toil in near-anonymity, writing pieces that only a seasoned analyst would be able to recognize as theirs—that’s what journalists are trained to do.

But if that’s what the paper was looking for, the editorial team that hired him should have run both sides of Brooks—the anonymous mainstream reporter and the flamboyant blogger—by the suits before making the offer. Once the offer was made, it should have been honored, barring a much more outrageous violation of journalistic norms (like being discovered making up sources).

Also—I say this without any knowledge of the paper’s diversity and hiring practices, just wondering out loud—I do wonder if a white reporter would have received the same treatment.

The stated justification (I’d call it an excuse) was that Brooks used the paper’s logo and quoted his offer letter without permission. If you believe that, I’ve got a nice antique bridge to sell you across the East River between Brooklyn and Manhattan. All they would have had to do was call him and ask him to take down the logo and not quote the offer. The first would take about 20 seconds, the second, a few minutes of changing quotes into paraphrases.

Wearing my journalist hat, I went and had a look at the rest of Brooks’s blog. Not surprisingly, he frequently lifts logos and other materials, as he comments on them—so the paper does not have any plausible excuse about not knowing he would use the logo. This is very common occurrence in the blogosphere; many bloggers comment on other news stories, and using a graphic element from the original story happens constantly. As a blogger (‘scuse me while I switch hats), I’m commenting on a story right now. It’s not my style to borrow the masthead where the story appeared, but really, is there a qualitative difference? In the blogosphere, use of a logo does not imply endorsement by the owner of the logo, so what’s the big deal?

Brooks also blogs frequently on the stories he covers as a journalist, and his role in them. Gannett cannot use the excuse of ignorance. Any competent hiring committee would have looked at the blog during the evaluation process.

Want more on blogs vs. traditional journalism? In my eighth book, Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet, I discuss business ethics, out-of-the-box public relations, blogs, and the new journalism climate ion some detail.

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But why would you want to? If you want to market dishonestly, the person you’re really fooling is yourself. Because it is not effective in the long run, and the long run is what builds a business.

Two examples:

The Secret Spammer

Someone posted this on a LinkedIn discussion today:

 The promotion plan used by [company name] works very well. [company URL]

Always on the lookout for good resources for myself and my clients, I clicked through. First thing I saw was the same guy’s picture, so this was not exactly an unbiased recommendation. And then after clicking in a couple of pages, I found this:

The email blast and daily email advertising to 4 million recipients will cost you only $35 for a lifetime membership. (not included in the package) However, you will learn how to use emailing effectively, what company or companies to use, and how to effectively send email ads.

4 million e-mails a day over multiple days? If that’s not spam, I don’t know what is.  There’s no way this list is targeted, and there’s no way it will help the reputation of any product associated with it. So I responded:

I am sorry, but I looked at your site, Fred (and it would be nice if you were more up front about your relationship to it)–you’re going to send 4 million e-mails for an author? That is SPAM–a wretched curse on the planet. It makes everything else you offer to do suspect.

I have a section in one of my books called “Spam–the newbies’ natural mistake.” You’re not a newbie, though. The site is professionally designed and convincing on first glance. So you know better. Why are you doing this?

If you use sleazy, illegal, unpleasant tactics, that’s how people will think of your book. I will NOT be recommending this one to my clients.

The Bait-and-Switch Home Contractor

A few months ago, I bought a Groupon from a heating-duct cleaning service. But when the technician arrived, he told me the $69 duct cleanout was only good if I first signed up for a $1900 heating system overhaul. No upgrade? Then no work.

This is dumb on so many levels! First of all, you never require an upsell. That’s called bait-and-switch, and is illegal, for good reason. Second, if you try to upsell somebody, your offer should be in tune with the original price. so maybe you offer a $99 or $109 upgrade to your $69 original offer. You’re not going to get many takers if your upsell is 27.53 times the original price, pushing it from two figures to four. Third, if you want to sell someone something 27 times the original price, you need to build trust and show you’re capable of the small stuff. And fourth, if you’re using an outside lead generation system (in this case, Groupon), you don’t want to piss them off. I am sure I am not the only one who got a full credit of my $69 from Groupon, which offers a satisfaction guarantee. How willing will Groupon be to ever work with this company again if some huge percentage of sales have to be refunded?

As Abraham Lincoln allegedly said, “You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time.”

And as I say, “if you build a business by fooling people, the worst fool is yourself.”

In my latest book, Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet, I talk at some length about long-term customer relationships—how they are key to repeat business, and how repeat customers are five to ten times more profitable than using traditional marketing to bring in new customers. If you have to keep dredging the lakes for people you haven’t ripped off yet, your business is not sustainable.

So, for both ethical and practical reasons, do the right thing and don’t be like either of those fools I cited.

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A complete customer service nightmare, not to mention I made the mistake of trusting my data to this bunch of losers.

Last April, I bought one year of the SafeSync data protection program, that supposedly backs up my files to a server on the cloud. About ten days ago, I accidentally deleted an important file. So I strolled over to the Trend Micro site, and attempted to retrieve the file.

After all, whenever I click on the software, it smiles at me and tells me that all my files are up to date.

Trend Micro's SafeSync lies to its custoemr
While not backing up my data, Trend Micro's SafeSync claims it is.

It wasn’t there.

Not only wasn’t it there, but the last time that folder was backed up was in July! I wish I’d taken a screen shot. I haven’t changed any of the settings since I set up the program.

So of course, I initiated a customer service request. And my request apparently led some employee at Trend to delete my entire backup, so I could not demonstrate that it stopped working.

Today I spent an hour on the phone with a tech, who was not able to locate any of my files. At this point, having utterly lost confidence in the product, I asked for a refund. I was told, first by Miss Clueless (who was, BTW, a very poor listener) and then later by Richard, her supervisor, that I would have needed to request that refund by 30 days after purchase. Then Richard tried to blame it on me, saying the empty data folder meant I had installed it improperly. I pointed out that I could see the first three months of files when I’d logged on earlier in the month. I pointed out that I had paid for a year of service, and that after 30 days, it was still working properly. No refund. I tried to escalate. He said “I’ll save you time. There will be no refund” and did not honor my request to talk to his supervisor.

Hello! I bought a year of backup data security; I received, apparently, three months

I am therefore adding to my list of missions to save you from buying anything from a company whose product lies to its customers, whose customer service staff is atrocious and which does not stand behind its product. All they had to do was give me back my $61. I would not have been happy about the lost data, but at least I would not have been charged for services not received. But they can’t be bothered, and I’m not going to get any work done until I vent. I’m pretty steamed at the moment.

In addition to safeSync (yeah, real safe!), they also make an antvirus product called Titanium and a cyberblocker called Online Guardian. And a suite called Internet Security Pro, and an eneterprise security program called Endpoint Security. Guess what I won’t be buying! A company this lacking in business ethics shoots itself in the foot. They clearly have no concept of customer service as either marketing or damage control.

My blog gets automatically posted to Twitter, Facebook, and LinkedIn, with over 10,000 total connections. I hope I can save a few of those people from wasting money with a company that doesn’t care.

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Want to buy a scientist?

When you find a scientist who claims to show that human-caused catastrophic climate change either isn’t real or isn’t a problem or doesn’t really exist, you usually find a money trail leading to one of the worst polluters (usually, oil giant ExxonMobil, sometimes, petrochemical magnates and right-wing darlings Koch brothers).

But ultra-right-wing think-tanks play in this sandbox too. Friday, TriplePundit posted leaked secret anti-climate-change strategy documents from Heartland Institute; they actually have the chutzpah to put $100,000 toward developing a K-12 school curriculum to

…show that the topic of climate change is controversial and uncertain – two key points that are effective at dissuading teachers from teaching science.

Oh yes, and they’ve also set aside $18,000 a monthly to fund pundits who present the climate-change-is-not-a-problem viewpoint.

Hmm, that sounds a lot like the attempts by creationists to throttle the study of evolution and biology. When science can’t back up your position, influence young kids with the Big Lie technique that was so beloved by Nazi propagandists. And the get television news commentators to present a “fair and balanced” approach, pitting your purchased experts against objective scientists as if they were equally credible, and sow doubt in the public mind.

To climate skeptics, I say “look out the window.” In my own area of Western Massachusetts alone, we’ve experienced the following just since June 1:

None of these events are the normal weather pattern around here.

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“Imagine Walmart doing distribution for food banks…in which The Gap runs thrift shops…in which The Home Depot is involved in rebuilding.”

This challenge comes from Ron Shaich, CEO of Panera, as he closes a wonderful talk at Sustainable Brands about Panera Cares, a series of pay-what-you-want stores aimed at alleviating hunger. So far, his first charity store, in St.Louis, is more than self-supporting, and they’ve opened a second location in Dearborn (metro Detroit)—both in economically diverse neighborhoods. The idea is that some who can afford it will pay more than the suggested amount, subsidizing those who pay less. And so far, it seems to be working.

Great to see this sort of abundance-based thinking from the CEO of a major restaurant chain.

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One of the charities I support just sent me an email with the subject line, “Shel — Jack Abramoff needs you.”

I opened the e-mail, expecting to a sarcastic, ironic letter about how big money has infiltrated politics and sending money would help keep the likes of Abramoff—the deeply discredited lobbyist friend of GW Bush who served time for some of his activities—out of the political process. (He served less than two years of a four-year sentence.)

 

Silly me! this is what I got instead:

Last week, we launched our brand-new, hard-hitting anti-corruption news site, [name deleted to NOT give them publicity]. Former “superlobbyist” Jack Abramoff is a regular contributor, along with some of the best investigators in the country. Together they’re focused on exposing politicians and lobbyists who are auctioning off our democracy and our future. Just like the CIA hires ex-hackers to protect its mainframe, Jack will be using his insider knowledge to hold the worst offenders to account.

Maybe I’m old-fashioned—but this left a really bad taste in my mouth. I quite frankly don’t trust Abramoff to do a decent job here, and I don’t like the idea of hiring someone for a regular gig who was working steadily to undermine the political process for his own personal benefit, and even pitted some of his clients against each other without their knowledge.

Yes, he’s got “insider”knowledge about corruption. But what assurances do we have that he’s no longer corrupt?

Mind you, I’m willing, even eager, to be proven wrong. I’d love to see a year of Abramoff’s “hard-hitting reporting,” and read up on whether his personal lifestyle shows true reform. Certainly we’ve seen true turnarounds from the likes of John (Confessions of an Economic Hitman) Perkins, Philip (Inside the Company: CIA Diary) and John (In Search of Enemies) Stockwell. Will Abramoff rise to the occasion?

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In the Dumb and Dumber department: I opened a letter marked “Personal Correspondence,” knowing full well that it was not. It used a very obvious handwriting font, nonprofit bulk-mail indicia instead of a postage stamp, and a sprayed barcode, and on the back was a Washington, DC mailing address with no name.

Personal correspondence, my arse! I opened it up because I wanted to find out who was lying to me.

Turned out to be a charity group that works on gay and lesbian rights issues, a group I’ve previously donated money to. Inside, there was no longer any attempt to look personal. It was a fairly standard fearmongering letter, some slick full-color inserts and a decal. I separated the decal into the trash, put the rest of it in the recycling—but I kept the postage paid return envelope. I’m going to print this blog post and mail it back to the org at their expense, to make a statement that I don’t like being lied to, do not condone unethical marketing even from causes I support, and to make it a few cents more expensive to treat me as a fool.

Doesn’t anyone vet this stuff before it goes out?

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If you’re interested in both business ethics and environmental sustainability (as I am), read this article on Triple Pundit that shows how corruption can degrade our environment, citing a few among many examples. They didn’t even mention many well-known cases, such as the lead-poisoned toys and adulterated baby formula from China a few years ago.

Do yourself, your customers, and your bottom line a favor: remember to be both green AND ethical.

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Paul Loeb, one of the most interesting commentators in the sustainability/progressive politics world, posted a provocative article on Huffington Post:  “If You Care About Keystone and Climate Change, Occupy Exxon.”

This resonates in a lot of ways. ExxonMobil is so clearly complicit in the conspiracy to block meaningful action to counter human-caused/human-aided catastrophic climate change—directly behind much of the this-isn’t-our-problem propaganda and junk science. And the tar sands/keystone pipeline projects are so environmentally damaging.

There’s also a lot to be said for the Occupy movement getting more specific. Just as we know that the real wealth is concentrated in 1% of the 1%, so the movement can identify a few particularly rapacious corporations, and ExxonMobil certainly qualifies.

But I do have two concerns about picketing gas stations: First, the impact on the poor shlubs–local business owners–who bought the wrong franchise. I don’t know if there’s an easy way to target those stations that are corporate-owned rather than locally owned. And second, the health effects of breathing gas fumes for an extended period. However, the gas stations are a lot more VISIBLE than corporate offices or refineries. I’m wondering if maybe ExxonMobil could be occupied from the town squares and busy intersections, perhaps government offices such as EPA–but with signage clearly focused on the issue.

What do you think? Please post below.

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This is a guest post by Edward Hasbrouck, author of The Practical Nomad, in a rebuttal to Amazon’s latest blow against independent bookstores: getting its customers to spy on them for price checks and then buy online. Remember: when big dogs attack, we are stronger in a circle than standing alone.

Here’s Edward now.
—Shel Horowitz

Amazon.com wants you to browse your local bookstore to find the books you want, then go to Amazon.com to see if you can get them cheaper online. Why not turn the tables? Go ahead and browse the reviews on Amazon.com to find books that might interest you—then order them from your local bookstore, where there are no shipping charges and you can pick books up at your convenience without having to wait at home for a delivery.

The links from both my own Web site (Hasbrouck.org) and my publisher’s site for my book series (PracticalNomad.com) go to Powells. if you sign up as a Powells.com “affiliate”, and include the appropriate code in your links, you also get a cut of sales referred from those links. Small, but royalties on book sales are also small, and every penny helps. It took some effort to get my publisher to link from their site to Powells.com for my books instead of Amazon.com (their default), but eventually they agreed.

You can also create direct links for a specific book from Indiebound/Booksense, a joint online marketing effort of local independent bookstores. If someone follows the link, they can find out what store has the book in stock nearby, or request that a copy be sent to a store near them for pickup. And as with Powell’s, you sign up with them as an affiliate to get a small referral commission.

 

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