My friend Elsom Eldridge has a nice article about how to avoid becoming “Social Media Roadkill.” And I agree with almost everything he says.

Almost everything. With my usual focus on transparency, here’s what I disagree with (emphasis added):

Be personable but don’t give people a reason to dislike you. Mention your dog or your kids so that consumers see you in a dimensional way; skip over religion and politics where you are sure to make enemies no matter what you say.

This was my response:
On the whole, good advice–but I think it’s possible to succeed in social media without hiding your politics. As long as you don’t promote them in an offensive way. I’ve had spirited but friendly debates on political issues for years via social media. My politics are part of who I am, and it would be a blow against integrity to hide them.

I find that most people respect my stances, even when they disagree. And I am careful to challenge views while not attacking the person who holds those views, to keep the debate positive, to avoid namecalling or other forms of dumping.

Some of the people I disagree with strongly about politics have in fact sent me clients, endorsed my books, and had long, complex off-list explorations with me about our points of agreement and disagreement. I am seen as a friendly, helpful, and yes, opinionated person.

Shel Horowitz, award-winning author of Principled Profit: Marketing That Puts People First

Facebooktwitterpinterestlinkedinmail

What an outrage! If there is a PR equivalent of disbarment, Bonner & Associates would be a candidate.

As U.S. Rep. Tom Perriello was considering how to vote on an important piece of climate change legislation in June, the freshman congressman’s office received at least six letters from two Charlottesville-based minority organizations voicing opposition to the measure.

The letters, as it turns out, were forgeries.

“They stole our name. They stole our logo. They created a position title and made up the name of someone to fill it. They forged a letter and sent it to our congressman without our authorization,” said Tim Freilich, who sits on the executive committee of Creciendo Juntos, a nonprofit network that tackles issues related to Charlottesville’s Hispanic community. “It’s this type of activity that undermines Americans’ faith in democracy.”

You can read the newspaper article here If you prefer audio. Democracy Now covered this today (briefly) as well.

I make a good part of my living as a Pr copywritier and marketing strategist, and I’m totally appalled. I also note that all the press coverage I’ve seen points out that this particular firm has a long history of “astroturfing,” which casts suspicion on the claim that this was an accident. I don’t know how you forge a letter from an imaginary person on someone else’s official letterhead—twice!—and call it an accident. I also don’t know how you can run a PR agency for decades for 25 years and not think that the Public Relations Society of America Code of Ethics has any relevance to you.

Facebooktwitterpinterestlinkedinmail

This is something I’ve been struggling with pretty much since I joined Twitter over a year ago: how do you let people know you appreciate what they’ve done without filling up your Twitter stream with posts that are of low value to other readers?

Yes, if they’re following you, you can send a DM (Direct Message). But if they’re not, you have no choice but to post in the public stream. Because I don’t want my page to be dominated by what-should-be-private thank-yous (I hate it when I visit someone else’s page and see 70% of the Tweets are thank-yous, and I don’t choose to follow those people), and because when I’m thanking for retweets (reposting something I’ve posted, so their own network sees it) or Follow Fridays (nominations of cool people to follow) it’s generally a mixture of followers and non-followers, I’ve tended to send a group thank-you to everyone at once (which is very easy to do on TweetDeck). I don’t always know who is in each category, and it’s certainly frustrating to try to DM someone only to discover they aren’t following you.

I don’t send a thank-you for following me, because I don’t see auto-DMs as adding value very much of the time, and with over 2000 followers, it’s not practical to send real individual notes. But I do like to say thanks when someone retweets or nominates me as a cool person to follow. And yet, if my stream were filled with personal thank-yous to those not following me, the stream would become boring and people would stop nominating me.

Today, I logged on to find that someone had criticized my group thank-you practice, in both an @ reply (public) and a DM (private). He didn’t feel the group thank-you was sufficiently personal. And he’s right–I’ve never felt the solution was ideal.

So I wonder…what IS the ideal way to handle this? How do YOU balance the need to be personal with the need to deliver high value in a Twitter profile? I’m eager to hear your comment either below or on Twitter @ShelHorowitz .

Facebooktwitterpinterestlinkedinmail

I just answered a reporter query about sponsored blogs and sponsored tweets–specifically whether they should be disclosed. And that led me to meditate on the question of whether it is ethical to ghostwrite tweets and blogs for other people.

I have a very clear opinion on both of these scenarios. But I’m going to shut up and see what y’all think, for a few days, and then I’ll tell you my thoughts, and the reasons behind them.

What do you think?

1. Should a blogger or tweeter disclose sponsorship?
2. Is it ethical to ghostwrite blogs and tweets?

To keep the lawyers happy: unless you specifically state otherwise, posting your response gives me the nonexclusive right (but not the obligation) to quote you in an article, blog post, and/or book

Facebooktwitterpinterestlinkedinmail

Proving yet again that you can network pretty much anywhere…I was listening to a teleclass and 37 minutes into the call, the presenter fell off. He didn’t come back on, but someone else asked if anyone was there, and I responded.

Fifteen minutes later, I had been booked as a guest on his radio show, he asked me if I would collaborate on a joint venture involving a pitch to National Public Radio, and another person who’d been quietly listening joined the call to invite me to consider a project he’s involved with.

All because I took 30 seconds to explain what had happened and introduce myself.

What networking opportunity can you seize? (Need idea starters? I suggest my award-wining sixth book, Principled Profit: Marketing That Puts People First.

Facebooktwitterpinterestlinkedinmail

I’m always looking for ways to keep stuff out of the trash, and I’ve been saying for years that we ought to collect and recycle the prodigious offerings of fur that our dog and cat leave around the house–that someone could spin it into yarn or stuff pillows out of them. But actually doing it was more than I wanted to bite off, so I either deposit the pet hair in the compost, put small quantities outside for birds to line their nests with, or (gasp!) throw it out.

Today, I discovered someone has actually been running a business making yarn out of pet hair, since 2001, and has a long waiting list for the product.. Yee-haw!

But VIP Fibers‘ market isn’t me; it’s people who want quality yarn from their own pet and are willing to pay to get the yarn made. Since I would never actually use the yarn, I’ll have to keep on searching.

Facebooktwitterpinterestlinkedinmail

Actual submission from my contact form today:

subject = Resume Services
realname = REMOVED TO PROTECT THE GUILTY
position =
Company = SEO Company
Add1Street = 224 Lawrence Road
Add2City = New York
Add2State = New York
Add2Zip = 11111
Add2Country = USA
phone = 000-000-0000
email = REMOVED TO PROTECT THE GUILTY
comments =
Internet Marketing Services

We would like to get your website on first page of Google.

All of our processes use the most ethical “white hat” Search Engine Optimization techniques that will not get your website banned or penalized.

Please reply and I would be happy to send you a proposal.

Excuse me, but just how is spamming my contact form (and with fake contact info, no less) a white-hat approach?

Facebooktwitterpinterestlinkedinmail

While you’re reading this, I’m on my way back from the California desert. I’m actually writing it before I depart, from my home in Massachusetts where there’s plenty of water. But going to the desert, where water is taken for granted, always makes me reflect on how profligate we are with water, and how sorry we’ll be about that a couple of decades down the road.

Yes, I believe that within my children’s lifetime, the price of water will soar, its availability will decrease, and we’ll have a serious resource crisis. Actually more serious than the oil crisis. There are plenty of energy substitutes for oil; we can easily generate the power we need from clean, renewable sources: sun, wind, water, and especially a complete rethinking of what is possible in the way of energy conservation. Reading people like Amory Lovins makes me aware that as a society, we could easily reduce our energy consumption by 80 percent or so, without any negative impact on quality of life.

Water is not nearly as replaceable as oil. Human beings, other animals, and all the plants we rely on directly or indirectly for food need sources of clean water, and the supply is not infinite. So it’s incumbent on us not to squander the good water we have, through waste or pollution.

The good news: like oil, water use could be sharply curtailed without any negative impact on lifestyle. I estimate that I probably use no more than 1/10 as much water as the average American–and I’ve met people who use 1/10 as much as I do. I’m not suggesting you collect buckets of rainwater and use them to flush your toilet, as one woman I talked to recently is doing. But I do suggest you look at the obvious places where you’re running water harder and longer than you need to.

Here’s one simple, totally painless example: if you’re like most Americans, when you brush your teeth, you turn the water on (often full-force) and let it run for three minutes or so while you brush. When I brush my teeth, I do it like this: Wet the toothbrush with a small trickle of water, and then turn the water off! Turn it back on to rinse the toothpaste off the brush at the end. So instead of several gallons each time, I consume a couple of ounces of water.

Want to know more? 28 of the 111 conservation tips (yeah, I snuck in a bonus tip) in my e-book, Painless Green: 110 Tips to Help the Environment, Lower Your Carbon Footprint, Cut Your Budget, and Improve Your Quality of Life-With No Negative Impact on Your Lifestyle, are about saving water.

Facebooktwitterpinterestlinkedinmail

By Angelique Rewers

Site sees 513% growth in 55+ user bracket
Number of college and high school users drops 20%

Using Facebook to reach your target audience? If so, be aware that the popular social media site’s demographics are changing rapidly and significantly.

An analysis of data from Facebook’s Social Ad platform conducted by iStrategyLabs reveals that the site’s users are getting much older in a short period of time. The study found:

* A staggering increase in the 55+ age group from 950,000 to 5.9 million in just the last six months
* A 70.8% increase in the number of total U.S. users over the last six months (71,901,400 total)
* That 54.6% of users are female
* That 16.5% fewer high schoolers and 21.7% fewer college students are using the site (iStrategyLabs reports this could be due in part to the fact that younger users are being alienated by their parents joining the service)
* That the majority of users (28.2%) fall into the 35 to 54 age group

Examined another way, between January and July 2009, the overall number of users…

* Ages 18 to 24 has grown only 4.8%
* Ages 25 to 34 has grown 60.8%
* Ages 35 to 54 has grown 190.2%
* Age 55 and older has grown 513.7%

What’s this mean for you?

First, the number of Facebook users overall continues to grow, making this popular social media site an increasingly important communications channel. Even if your organization is not on Facebook, you can guarantee that at least a fraction of your target audience is.

Second, if this data is correct — and it may not be as Facebook doesn’t guarantee the data it provides to advertisers is 100% accurate — then Facebook is not a young site anymore. With such significant changes happening at an increasingly rapid pace, it’s critical that you continue to monitor trends and adjust your advertising and communication strategy accordingly.

You can see a complete breakdown of iStrategyLabs’ data here.

Reprinted from The Corporate Communicator, a free e-zine dedicated to helping professionals communicate more effectively with employees, customers and the media. To get the latest industry news, research and best practices at your fingertips, register for a FREE subscription at www.thecorporatecommunicator.net.

Facebooktwitterpinterestlinkedinmail

Readers of my various books will know I’m a fan of alternative locally-based currencies. Here’s a twist: A shopping center in Reno is sending street teams out all over Reno to spot acts of kindness, and reward them with “Karma Cards,” redeemable at the shopping center.

Two extra things worth noting:

  • The retail complex is partnering with at least seven nonprofits
  • Anyone receiving the card not only gets store credit but is entered in a drawing for a $3000 grand prize
  • Sweet! The campaign is only six weeks long. Maybe it’ll be so successful, they’ll continue it.

    Thanks to Reno resident Jacqueline Church Simonds for sharing this.

    Facebooktwitterpinterestlinkedinmail