The US House of Representatives struck a major blow against our Internet freedom the other day, voting for the so-called Communications, Opportunity, Promotion, and Enhancement Act of 2006.

This disastrous bill, if also passed by the Senate, would take away the principle of “Net Neutrality”–that every website gets to load as fast as the server can manage and be found as easily as it shows up in the search engines. A vast coalition of 752 groups on both the left and right joined forces to block this bill, but the House passed it 321-101, including 92 Democrats.

Contact your Senators NOW and speak out against this bill–or face a world in which not the government but big telecommunications corporations effectively decide which websites you will see, and promote the sites that pay them the most. The Internet has been the backbone of the independent press, one of the last bastions of people unafraid to tell the real news. We must protect our rights to view these sites, read these blogs, watch these videos–and if content providers have to pay for the privilege of having their sites accessed, that channel will dry up mighty fast. Our browsers will be sold to the highest bidder, and that will not be the alternative voices.

* * * *
Shel Horowitz is the award-winning author of Principled Profit: Marketing That Puts People First and five other books, and the creator of the Business Ethics Pledge to make crooked business as unthinkable in the future as slavery is today.

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Responding to a post by Ed Smith on the Self-Publishing Yahoogroup about whether blogs are worth it:

Hi I am considering putting a blog on my website with the objective of
increasing visitors to my site. I am aware of the costs to set it up,
but I am concerned about the amount of work involved in keeping it
spam free and on target. It sounds like it is a lot of work that has
to be done on a daily basis. Could those of you who run blogs on
their websites, give me your opinion as to it being worth the time you
are putting into the blog. Any thoughts about do’s and don’ts
regarding setting up a blog are welcome as well. Thanks for your help.

I spend one to two hours a week on my blog, which I host on my own site in WordPress and also keep a mirror hosted on Blogger–probably average three posts per week. Some of these posts I also copy to my AmazonConnect blog, but very few. I spend far more time posting here and other lists. Been doing it for a year and a half, and what scared me off for so long was the idea that I needed to post every day. Of course, you’ll get better results the more often you post.

Some advantages:
* It’s really true that blog posts seem to get into search engines faster
* A post of mine got referenced by Slate.com and I saw a nice traffic spike
* Some of the posts only take five or ten minutes–a paragraph or two, and a link
* One of my long-time goals is to be a syndicated columnist. Last year, I took about six of the longer and best thought out pieces and repackaged them as sample columns. I sent to four syndicates. All said no, but at least I wasn’t creating the articles from scratch!
* I have a small but dedicated following, a few of whom (including at least one listmate) have signed up for e-mail notifications
* Sometimes I can repurpose content–this post, for instance, will make a nice blog entry
* Of course, it’s more links inbound to my site (from the Goggle-owned mirror on Blogger and from anyone referencing my post)
* It seems to add to my credibility when I tell, for instance, reporters that I’ve been blogging on business ethics for over a year

Definitely offer the option of e-mail feeds and XML feeds, and definitely use pingoat.com to tell the world when you update.

As for comment spam, yes, I’ve experienced it. I turned on word Verification on Blogger, and turned on pre-approval on WordPress. No spam gets through, and when someone tried to hammer me on WordPress, I just bulk-deleted all their attempts.

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I promised on May 24 I’d post the results of my press release offering to comment on the Enron verdict. And being a man of honor who writes about ethics, I’m keeping that promise.

Results were less than stellar. An email drop to some 700 outlets resulted in *one* radio interview–admittedly, nationally syndicated and for a full hour. PR Web claims 36,997 people saw the press release (which means they saw at least the headline) and 398 media outlets picked it up but none used it. This is about half the number of page views of my previous two releases posted there, but both of those have been up quite a bit longer.

But here’s the really astonishing thing: not only did my carefully crafted press release (vetted with a PR expert before it went out) fall flat, it seems that almost no one was looking for comments on this big, big story.

Watching Google-flagged alerts for business ethics and related topics in the days following the verdict, I found only one case of a reporter turning to expert sources to comment on the case: the South Bend, Indiana paper, interviewing two professors from Notre Dame and another local university.

There were quite a number of reporters who made their own comments, all of them roundly critical of Lay and Skilling. But nobody was talking to experts.

Strange!

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Last week, at Book Expo America, I attended a panel of NPR producers. I asked how my book on business ethics, Principled Profit: Marketing That Puts People First (published in 2003) could be made timely again for the Enron verdict.

They told me, have something on our desks before the verdict is issued.

So this is what I sent–a different approach to PR:

Expert Commentator: Enron Verdict/Ethics Issues

As a verdict nears in the trial of Kenneth Lay and Jeffrey Skilling of Enron, business ethics author is available for comment on Enron verdict and other business ethics issues.

Hadley, MA (PRWEB) May 23, 2006 — As a verdict nears in the trial of Kenneth Lay and Jeffrey Skilling of Enron, business ethics author Shel Horowitz is available for comment on Enron verdict and other business ethics issues

Suggested Questions to Ask Shel (or choose your own):
* What does this verdict mean for American business? For business worldwide?
* What’s the business secret that Arthur Andersen, the company founder, understood–but that the Arthur Andersen accountants who conspired with Enron were clueless about?
* You say ‘nice guys don’t finish last!’ How can a ‘nice guy’ attitude generate business success?
* How did the Tylenol poisoning scare actually help its manufacturer, Johnson & Johnson?
* Does an ethical attitude matter more in a big company or a small company?

Credentials:
* Award-winning author of Principled Profit: Marketing that Puts People First (and six other books)
* Founder of the Business Ethics Pledge
* Regular columnist for Business Ethics Magazine
* Speaker on ethics to the Public Relations Society of America International Conference, Publishers Marketing Association University, Folio magazine industry conference, UMass Family Business Center, and many other organizations
* Blogger on ethics issues since 2004
* Host: Principled Profit: The Good Business Radio Show (WXOJ, Northampton MA)
* Frequent interviewee in major print and electronic media (see https://www.principledprofit.com/press-room.html#media for detailed list)

Perspective: In the long run, ethics is *good* for business. Ethical, cooperative businesses make more profit, create intense customer and employee loyalty, and have a much better chance of staying out of legal and regulatory trouble. Greed of Enron’s senior officials blew apart two companies and had a definite human cost. Specific comments will depend on the verdict.

Commentator Personal Profile: Shel Horowitz, 49, copywriter and marketing consultant. Lives on a working dairy farm in Hadley, MA. Married to novelist D. Dina Friedman; two children.

Contact:
Shel Horowitz
Office (and best message number): 413-586-2388
Home: 413-584-3490
Cell:
Email: shel AT PrincipledProfit.com (Subject: Ethics Interview Request)
https://www.business-ethics-pledge.org (Ethics Pledge)

# # #

I’ll let you know how it goes.

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I just posted,

Within 12 hours, I read two newsletters with deeply disturbing stories–one about the media, and the other in the retail world. Both of them made me want to jump out with a big protest sign that says “Ethics are Important…Ethics are Profitable!”–but in both cases, I’d have rather too many targets to picket effectively.

So what’s the other story? Roy H. Williams, in his Monday Morning Memo (another favorite of mine despite its weak title–consistently provocative and visionary) talks about “the cashier con,” where offers turn out not to be as they were presented.

His examples include a computer clerk who offered a cheap software upgrade–without disclosing that it involved filing for a manufacturer’s rebate…and an oil change franchise that flat-out lied when Roy started the interaction by asking if they do state inspections.

I agree wholeheartedly with Roy that these are short-sighted and stupid, as well as unethical. He says…

In the short run, these cashier cons are likely to elevate profits. But can you think of a faster way to grind away brand image and erode brand loyalty? I traded with these companies because I believed in them. And now I don’t anymore. I let them keep my money. But I did not let them keep my heart.

I share these stories with you only to alert you to the dangers of shallow, short-sighted marketing. Quicky-tricky profits often come at a terrible long-term price.

Personally, on the inspection sticker con, I would have demanded an immediate refund and filed a complaint with the state Attorney General. The outfit wasted half an hour of his time, did not deliver what was promised, and could have caused him to get an expensive ticket for an outdated sticker.

If your business delivers what it promises, gain the marketing advantage by signing the Business Ethics Pledge.

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First of Two Disturbing Trends: Paid News Placement

Within 12 hours, I read two newsletters with deeply disturbing stories–one about the media, and the other in the retail world. Both of them made me want to jump out with a big protest sign that says “Ethics are Important…Ethics are Profitable!”–but in both cases, I’d have rather too many targets to picket effectively.

Joan Stewart, in her excellent weekly e-zine, The Publicity Hound, writes that more and more media are taking the old concept of paid product placement (to which I’m not particularly opposed on the entertainment side) and extending it…to news stories. Unfortunately, I can’t find it on her site or on her blog.

Whoa, pardner! If people have to pay in order to get covered in the news, it’s not news anymore. And it means that what is news may be bounced in favor of the advertorial stuff. Not good! And yet it’s happening, and not just in small markets. her article cites examples of TV stations in San Francisco and Los Angeles.

KRON-TV Channel 4 in San Francisco, for example, once a well-respected
news operation, now offers “product integration fees” to people who want
to be included in news stories. In February, the station broadcast an
11-part “Spa Spectacular,” in which each featured spa paid a fee and
bought advertising. Anchors offered viewers a chance to buy half-price spa
certificates at the end of each segment.

Of course, this ties in with the related bad idea of airing Video News Releases (VNRs) and pretending they are the original work of the station. And the other important story about consolidation of print media, dismissal of long-time and highly competent reporters, etc., all around the country.

Time to get the bean counters out of media management, I say! Yes, a true news department is expensive–but it can be subsidized by the highly profitable mindless fluff that’s cheap to produce–or perhaps by small cuts in the outrageous compensation of media execs and on-air personalities. We don’t need personalities; we need news. News–do I really have to verbalize this?…

  • Keeps the politicians and corporations honest
  • Creates an informed citizenry that can bring public pressure for change
  • Generates a historical record that will show future historians a contemporaneous account of earth-shaking events as they unfold

    It’s bad enough that the news has been so dumbed down that for the most part, it’s doing a very poor job. Switching to a paid model will be the nail in the coffin, and we’ll have to get all our news from bloggers. Don’t get me wrong–bloggers are great. But there’s also an important, even crucial, role for the professional journalist. (See the post I just made on the Pulitzers.)

    Let’s reverse this trend!

    PS: If you believe as I do that ethics are not only important but contribute to profitabillity, I invite you to sign the Business Ethics Pledge.

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    1. My friend and colleague Denise O’Berry, down in Floria, was born to blog. She’s a natural-born connector and networker. I stopped counting the times I got mentioned in some relatively obscure publication and got a clip of the article postally mailed to me with a personal note and Denise’s business card–and this was loooong before I met her in person two years ago. So it shouldn’t surprise me that Denise has put together a wonderful directory of business blogs. Now I just need her to set up an ethics category so I don’t have to try to shoehorn my own blog into one of the existing categories, none of which are quite right for this hybrid beast I’ve created.

    2. More and more bloggers are functioning as journalists–but unlike professional journos, we are self-directed, in most cases have no direct supervision (e.g., a boss), and aren’t necessarily schooled in getting the story behind the story, knowing what’s true and what’s rumor, and how to behave responsibly. (Of course many bloggers do have journalism training and experience, including me–but many do not, and there have been consequences).

    Cyberjournalist.net has jumped into the breach with a Blogger’s Code of Ethics. I quote it in full here:

    Be Honest and Fair
    Bloggers should be honest and fair in gathering, reporting and interpreting information.
    Bloggers should:
    • Never plagiarize.
    • Identify and link to sources whenever feasible. The public is entitled to as much information as possible on sources’ reliability.
    • Make certain that Weblog entries, quotations, headlines, photos and all other content do not misrepresent. They should not oversimplify or highlight incidents out of context.
    • Never distort the content of photos without disclosing what has been changed. Image enhancement is only acceptable for for technical clarity. Label montages and photo illustrations.
    • Never publish information they know is inaccurate — and if publishing questionable information, make it clear it’s in doubt.
    • Distinguish between advocacy, commentary and factual information. Even advocacy writing and commentary should not misrepresent fact or context.
    • Distinguish factual information and commentary from advertising and shun hybrids that blur the lines between the two.

    Minimize Harm
    Ethical bloggers treat sources and subjects as human beings deserving of respect.
    Bloggers should:
    • Show compassion for those who may be affected adversely by Weblog content. Use special sensitivity when dealing with children and inexperienced sources or subjects.
    • Be sensitive when seeking or using interviews or photographs of those affected by tragedy or grief.
    • Recognize that gathering and reporting information may cause harm or discomfort. Pursuit of information is not a license for arrogance.
    • Recognize that private people have a greater right to control information about themselves than do public officials and others who seek power, influence or attention. Only an overriding public need can justify intrusion into anyone’s privacy.
    • Show good taste. Avoid pandering to lurid curiosity.
    Be cautious about identifying juvenile suspects, victims of sex crimes and criminal suspects before the formal filing of charges.

    Be Accountable
    Bloggers should:
    • Admit mistakes and correct them promptly.
    • Explain each Weblog’s mission and invite dialogue with the public over its content and the bloggers’ conduct.
    • Disclose conflicts of interest, affiliations, activities and personal agendas.
    • Deny favored treatment to advertisers and special interests and resist their pressure to influence content. When exceptions are made, disclose them fully to readers.
    • Be wary of sources offering information for favors. When accepting such information, disclose the favors.
    • Expose unethical practices of other bloggers.
    • Abide by the same high standards to which they hold others.

    As the moving force behind the Business Ethics Pledge, I welcome this, of course. Maybe some of the ethical bloggers will find their way to the Pledge.

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    Unlike the GoDaddy valentine I wrote about last week, this one was not cheap. But it’s promoting a movie so they probably had a lot of the footage.

    A set of three trailers for “The Secret.” After seeing the intro and the first trailer, I signed up for their mailing list–I’m ready to see this movie! The second and third trailers were significantly less impressive.

    One particular thing that shows these people really understand marketing: once you’ve viewed any of the trailers, the finish screen gives you several viral tools I hadn’t even come across before: Furl, Blogmark, and Delicious. I think we’ll be seeing not only more really classy high-end videos like this (it even looked good on Windows Media Player, at both high and low bandwidth–while most WMP files look pretty jerky and crude on my system–they also offer Quciktime and Flash). Oddly enough, there were a lot more captions on the low-bandwidth version.

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    ​​​​I have a lot of respect for media coach/PR queen Susan Harrow,
    author of one of my favorite PR books (Sell Yourself Without Selling
    Your Soul) and the go-to person if you want your author on Oprah. I’ve
    subscribed to her newsletter for years and it’s one I actually do read.

    Susan’s launched a new project: celebrity makeovers by nomination (e.g., these are not really her clients). She starts with advice to Malcolm Gladwell.
    I’ve read Blink and a chunk of The Tipping Point but have not heard him
    speak. I think I have heard him on radio but it didn’t leave much
    impression.

    Susan goes after him to improve his speaking
    delivery in a big way, and all the points she makes sound valid.
    Speaking is a vital communication tool for authors. But she also tells
    him to shave his hair. Looking at his picture on her blog, I think it’s
    kind of cute. I’d vote for a little trim maybe, but not a radical new
    look.

    But I sure do hope we haven’t reached the point on the
    glitz-scale where someone with as important a message as Gladwell is
    judged on his or her hairstyle!

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    3. New Business Ideas are Everywhere
    It
    seems there’s no shortage of unfilled needs that could become the core
    of wildly successful businesses. Here are a few I noticed:

    Ralph Stevens turns 100 (See #4, below).
    (Photo by Alana Horowitz Friedman)

    A. Mail-back kiosks and/or check-this-as-luggage containers at airport security checkpoints:
    My 13-year-old son brought his oboe on the trip, including a set of
    four tiny screwdrivers, like the sort for tightening eyeglass frames.
    TSA confiscated three of the screwdrivers. (I offered to let each of
    the four of us take one screwdriver, but this was not acceptable.)
    Apparently there was some rather inconvenient way we could have mailed
    it to ourselves for $10, but it would cost less to replace them. We
    could have also sent the whole bag through checked baggage, but the
    risk of damaging or losing the instrument far outweighed the
    convenience of keeping the screwdrivers.

    There must be thousands
    of items per day that are confiscated, causing great inconvenience to
    the owners of the objects, and also a substantial disposal problem for
    TSA. Someone should come along and contract with the postal service and
    TSA to set up a self-service mail kiosk at each security checkpoint,
    with a selection of small padded envelopes and the ability to type an
    address label and take credit cards. Charge actual postage plus maybe a
    $3.00 or $4.00 service charge, of which two-thirds would be profit.
    Someone would need to refill the envelopes and be available for
    maintenance problems, but the post office would collect the packages
    for free.

    Another possibility: rent small suitcases big enough
    to go through baggage without being lost or crushed, with drop-off at
    any airport in the U.S.

    B. Travel planning website for fixed dates, open destination:

    We’ve been trying to plan a trip for our next vacation, over Christmas
    week. But we have to try one destination at a time. The truth is, we’re
    not so fussy about where we go. I’d like to be able to select a date
    range of two or three days on each end and see destinations ranked by
    fare within broad categories of U.S., Europe, Asia, Africa, Pacific.
    Then we could quickly narrow it down and click for more
    information/booking. I checked with two prominent travel experts;
    neither knew of such a site.

    C. Urban compost centers:
    In my brother-in-law’s food-co-oping, Prius-driving, recycling
    Minneapolis neighborhood, a lot of food scraps end up in the municipal
    garbage system. If someone could figure out a way to create a business
    model around composting, while still keeping the disposal a free
    community service, it wouldn’t be hard to generate a significant
    quantity of waste. I live on farm and my neighbors sell composted cow
    manure for $5 a bag, but my guess is they sell only a few bags per
    week. Still, there surely must be people who would pay for high quality
    compost; it’s just a matter of figuring out who has the need, wants to
    pay, and can generate enough orders to be worthwhile. Garden centers,
    perhaps? They’re already selling fertilizer. Or maybe the garden
    centers should operate the compost operation.

    4. Aging Populations Have Different Needs
    My
    sister-in-law’s grandfather, Ralph Stevens, turned 100 while we were
    out there, and we went to the party along with about 40 of his
    relatives. I’d never been to a 100th birthday party before, although I
    did go to my neighbors’ 70th wedding anniversary.

    When I was a
    kid in the 1960s and 70s, many people born around the beginning of the
    20th century were dying off; if you lived past 70, you were considered
    old. Yet 76,000 Americans have reached that amazing 100-year milestone–and
    these are the same generation that appeared to be dying off thirty and
    forty years ago. What marketing opportunities are presented by people
    living to be 100? By having four or five generations of the same family
    alive at once? What does Ralph Stevens, a wheelchair-using blind
    centenarian who loves to sing and lives in close proximity to a large
    family, want and need in his life? How would you market to him in his
    nursing home or through his family?

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