Category: Marketing Techniques and Philosophies

By Posted on Posted in Advertising, Business Ethics, Marketing Techniques and Philosophies, Transparency vs. Secrecy Tagged with , , , , ,

What do you notice about the two images in this photo?

Deceptive comparison ad

Here’s what I notice; the placement and composition of the vegetables and fruits are exactly the same. Look at the carrots, for instance. It is statistically impossible to pose a bunch of carrots in exactly the same alignment for two pictures taken at different times, and just as impossible to find two different bunches of carrots where each carrot has exactly the same shape as one in the other batch and are in the same order. It’s somewhat easier with mushrooms and peppers, but still highly questionable.

What this tells me is that one of two things happened, neither of which are OK if you’re an honest marketer:

1. The same photo was used as the basis for both images. At least one of them was retouched to change the colors, probably the didn’t-use-it one, which also had believability-enhancing touches like aging in the mold on the grapes.

OR

2. The advertising agency took the first photo, and then left the fridge untouched for some period of time, and came back and took the aged picture.

Either way, just like the food in the aged picture, it doesn’t pass the sniff test. The ad claims that these were different batches of food and implies that they were subjected to a scientific comparison. That would mean two different sets of vegetables aging in different but calibrated refrigerators for the same time, one with the treatment and one without (or the same refrigerator used to test each batch one at a time, starting with the untreated one to avoid tainting the results). I do not see any evidence in this photo that this is what happened.

Chose your own term: false advertising, deceptive advertising, misleading advertising—whatever you choose to call it, it’s certainly a major ethical violation and quite possibly a violation of truth in advertising laws such as Section 43(a)(1)(A) of the Lanham Act.

And therefore, I don’t believe the ad. And therefore, I don’t trust anything else in the catalog where I found it (an in-flight sky mall). And therefore, this entire catalog loses any chance of getting me as a customer, forever. And therefore, I am sharing my perception that this company engages in deceptive practices. Perhaps this post could even go viral and be seen by thousands or millions of people.

So on a practical as well as a moral level, this deceptive advertising practice backfired. Big time. My question to the ad agency and to the people at the client who approved it (who may, in fairness, not have realized the ad was deceptive): was it worth it? This catalog company should fire its ad agency for engaging in false advertising, and should look with a critical eye at every other bit of advertising this agency prepared.

And if you’re a marketer, take a look at your own marketing. Have you accidentally or deliberately engaged in similar false advertising practices? Are you aware that one demonstrable lie can ruin a long-built reputation for integrity if anyone publicly calls you out for deceptive advertising in the press or in social media?

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By Posted on Posted in Activism, Business Ethics, Copywriting, Democracy, language, Marketing Techniques and Philosophies Tagged with , , , , , ,

“Framing” is the way you position an issue, ideally in terms that are easy to grasp. Alan Grayson is one of the few on the left (Van Jones is another) who are really good at framing. Look how he describes the impact of Walmart’s low wages as an attack on taxpayers, on Cenk Uygur’s national TV show—something people on the right can relate to. (The full transcript is at that link.)

As you pointed out, the average associate at Walmart makes less than $9 an hour. I don’t know how anybody these days can afford their rent, afford their food, afford their health coverage, afford their transportation costs just to get to work, when they’re making only $9 an hour or less.

And who ends up paying for it? It’s the taxpayer…The taxpayer pays the earned income credit. The taxpayer pays for Medicaid. The taxpayer pays for the unemployment insurance when they cut their hours down. And the taxpayers pay for other forms of public assistance like food stamps. I think that the taxpayer is getting fed up paying for all these things when, in fact, Walmart could give every single employee it’s got, even the CEO, a 30% raise, and Walmart would still be profitable… I don’t think that Walmart should, in effect, be the largest recipient of public assistance in the country. In state after state after state, Walmart employees represent the largest group of Medicaid recipients, the largest group of food stamp recipients, and the taxpayers shouldn’t have to bear that burden. It should be Walmart. So we’re going to take that burden and put it where it belongs, on Walmart.

Consider framing for wide appeal when you develop your organizing messages. If you plan carefully, framing can play a major role in the debate. I credit a lot of the success of Save the Mountain, the environmental group I started in 1999 that beat back a terrible development project in just 13 months, to the careful attention I paid to framing, starting with the very first press release and continuing through the whole campaign.

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By Posted on Posted in Democracy, Demographics/Psychographics, Diversity, Marketing Techniques and Philosophies, Politics Tagged with , , , , ,

The amazing thing to me is that 18 to 24 months ago, it looked like if the Republicans put up a candidate who could breathe and talk, the White House would be theirs. We don’t know exactly what combination of factors created Obama’s near-sweep of battleground states and overwhelming Electoral College mandate yesterday. So that allows the luxury of putting forth a list, and people can make their own choices about which ones were significant.

Here’s my list:

  • The American public is smart enough to see that the reason why Barack Obama didn’t make as much progress as we all wanted—despite his own reluctance to make this much of a campaign issue—can be laid directly at the feet of a recalcitrant and hostile Republican Party that consistently refused to negotiate in good faith, and whose stated priority (as expressed by its own Senate leader Mitch McConnell) was  not to rescue the country but to deny Barack Obama a second term.
  • Trust in Mitt Romney is very low, because on most major issues, he’s had at least two and often more contradictory positions. He has developed a well-deserved reputation for saying what he thinks people want to hear at that moment, and conveying the impression that he has no core beliefs or principles—and because his attack ads and debate points were so blatantly based on outright lies.
  • Mitt Romney managed to alienate enough constituencies that he sabotaged his chances: women, people of color, students, people on Social Security (although, surprisingly, he apparently carried much of the elder vote in general), gays and lesbians, even veterans and dog lovers.
  • Mitt Romney’s amazing gifts for putting his foot in his mouth and for presenting himself as completely out of touch with ordinary people didn’t help him. Barack Obama’s progress on the economy despite lack of GOP cooperation helped him strongly—in the Upper Midwest, especially.
  • Citizens United and the infusion of enormous amounts of money by the Koch brothers, Karl Rove’s Crossroads GPS SuperPAC, Sheldon Adelson, and others may have actually created a backlash against the influence of money in politics (one that perhaps we can harness to create real and meaningful election reform). Even in Massachusetts, a state that was never in contention, we must have gotten somewhere between 30 to 50 calls and at least that many mailed fliers, to the point where we were totally sick of it. I can only imagine the barrage voters in battleground states were getting.
  • Despite massive reports of voter suppression and fraud (see for example https://www.thenation.com/blog/171079/whats-scope-voter-suppression-election, https://www.huffingtonpost.com/2012/11/06/2012-elections-polling-places_n_2036228.html, and the truly despicable vote manipulation techniques highlighted at https://www.bradblog.com/?p=9706 (with video of a Pennsylvania touchscreen recording Barack Obama votes as Mitt Romney votes)—margins of victory were wide enough to prevent another election theft. However, this is a problem waiting to happen again, and a fix has been overdue since at least the aftermath of the 2000 election. I support electronic voting machines that use paper ballots, which can be scanned instantly for a preliminary tally, but then get safeguarded through proper chain-of-custody procedures and hand-counted over the next few days if there’s any question at all about the preliminary tabulation’s accuracy. Machines that do not keep a paper trail should be BANNED. end of story.
  • Polls can be wrong. Margins of victory were not even all that close in states like Pennsylvania and even Paul Ryan’s state of Wisconsin. Yes, Florida, Ohio, and Virgina, among others, were quite close—but overall, Barack Obama’s victory in the so-called swing states was generally decisive, with spreads in excess of five points.
  • Barack Obama was able to pull out his core constituencies to show up on voting day, even though these include groups that historically have had low voter turnouts: youth (pretty much written off by the pundits ahead of the election), people of color, women’s rights advocates, LGBT people and their supporters).
  • The US is getting more socially liberal: ballot initiatives supporting such causes as gay marriage and not just medical marijuana but even recreational marijuana passed.
  • The day of the ultra-right is drawing to a close. Even Missouri, which went for Romney, returned Claire McCaskill to the Senate, repelling a challenge by Todd “Legitimate Rape” Aiken. While the party has shifted so far to the right that I heard one commentator refer to Utah Senator Orrin Hatch as part of the party’s moderate wing, real moderates have nowhere to go in the Republican Party right now, so they vote Democrat. My personal belief is that if Mitt Romney had taken a consistent moderate platform—as he did when he was governor here in Massachusetts—throughout the primaries, he would have easily won the primary contest as all the other (extremist) candidates competed for the extremist vote, then gone on to win the presidency. I am glad he chose instead the “Etch-A-Sketch” approach. Trying to be first ultra-rightist then moderate was a failed strategy from the beginning, in an age of instant world-wide communication; it might have worked if there were still such a thing as private conversations from candidates to voters.
  • People saw this race as important enough not to risk anything on third-party candidates. The top six third-party candidates candidates together only got about 1.43 percent of the vote (fewer than 1.7 million votes out of a total of 116.8 million votes cast)—with just over a million of those going to Liberatrian Gary Johnson, bringing him 1 percent, and Green candidate Jill Stein (whose votes—including mine—I’m guessing were nearly entirely in non-swing states) got 0.3 percent, a whisker under 400,000.  votes. None of the others, not even comedienne Roseanne Barr, got even one-tenth of one percent. (all stats from https://www.google.com/elections/ed/us/results with “display all candidates” enabled)
  • Other than during the first debate, Barack Obama outmarketed Mitt Romney, by presenting a better and more believable picture of the next four years to average Americans, and by at least making some sideways attempts to take credit for some of the substantial list he actually accomplished in his first term—and inspiring, once again, a horde of volunteers to get involved. While he was effective in this only compared to Mitt Romney (remember the 47 percent?), Barack Obama’s modest effort outshone Mitt Romney’s pathetic self-aggrandizing.
  • With galvanizing speeches by Michelle Obama and Bill Clinton, the Democratic Convention gave Barack Obama a significant lift that he never really lost.

There are other factors too, but I’ll stop there.

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By Posted on Posted in Advertising, Business Ethics, Demographics/Psychographics, language, Marketing Techniques and Philosophies, media-general Tagged with , , , , ,

(continued from yesterday)

Scary warnings and official-looking documents from Publishers Clearing House
Scary warnings and official-looking documents from Publishers Clearing House
  • Publishers Clearing House still believes in direct mail that scares people into action. The envelope and packet are full of legal-looking documents, dire warnings in big bold print, etc.
  • The “involvement devices”—labels to pull off and attach, gold-covered panels to scratch off, very complicated instructions to follow exactly—are variations on the same stuff I remember from Publishers Clearing House mailers in the 1970s and 1980s. And they were old and tired even back then.
  • Publishers Clearing House apparently never got the memo on credibility in marketing. Instead of using real credibility builders such as testimonials, they fill the mailing with official-looking layouts, fake stickers with bar codes, and language on the return form with language like “I am claiming eligibility…” Oh yes, and they’re still using celebrities, as they used the late Ed McMahon for many years (in fact, I first heard of Ed McMahon through PCH sweepstakes, and had to find out later that he was a TV star). Now, it’s Brian Williams.

Back in 2000, the PCH sweepstakes mailings inspired this quote in the Direct Mail section of my earlier book, Grassroots Marketing: Getting Noticed in a Noisy World:

Forget about glitzy, complicated sweepstakes offers, with seemingly dozens of different-sized papers, foils, stickers, and scratch-off cards; your production cost will be enormous before you even start. Besides, they cost you tons of money mailing to and following up on false prospects.

A simple, straightforward approach is far better. Use ordinary paper sizes and stocks, and win the prospect over through the strength of your offer—not gimmicks or packaging. You’ll stay within your budget, and target serious prospects, not a bunch of chiselers hoping for a million dollars from you, Ed McMahon, or the tooth fairy.

That was true when I wrote Grassroots Marketing, and even more true now.

PCH sweepstakes-related inserts vs. ad delivery from other companies
Publishers Clearing House sweepstakes-related inserts vs. ad delivery from other companies
  • Of the 44 pieces of paper in the envelope, only 9-1/2 were actually related to the PCH sweepstakes and offer. The others, including the back of one of the Publishers Clearing House pages, were ads from other companies. Given that so much magazine content is available online, for free, that a whole generation will barely pick up a paper magazine any more, and that numerous other channels provide the information we used to get from general-interest magazines, it makes sense that Publishers Clearing House realized its business model had to change. Now they’re apparently in the business of delivering cheesy offers from other merchants—what could have been a good use of the partnership strategy I advocate, if the offer quality and targeting hadn’t been so pathetic.
  • Geotargeting has become more sophisticated. One of the slips announces “SHEL HOROWITZ, THE SEARCH FOR A MAJOR PRIZE WINNER IN THE SPRINGFIELD-HOLYOKE TV AREA INCLUDES YOUR 01035 NEIGHBORHOOD!… There will DEFINITELY be a   Major Prize Winner of $1,000.00 from Your Local TV Area, which includes your Zip Code!” (capitalization, punctuation, and underlining are exactly as they were in the original). So Publishers Clearing House is now matching zip codes against media markets, and guaranteeing at least one winner—note the SMALL dollar amount—in my media market (which contains dozens of zip codes).
  • Technology isn’t perfect. My envelope contained two copies of a several-page ad bundle (one of several in the mailing)—and DID NOT contain the actual form to select magazines! Even if I’d wanted to subscribe, I couldn’t do so from this mailing.

I may get an onslaught of comments pointing out that Publishers Clearing House’s methods are obviously working, or they wouldn’t keep at it after all these decades. Of course they work! I freely grant that.

But to what effect? What’s the real benefit of developing a large list of purely transactional contacts who didn’t necessarily even buy—they entered a chance to win big bucks for free. Do these people have any loyalty? Has PCH done any segmentation other than geographic? Can they market to these people as individuals in any meaningful way?

The negative answer is obvious in the kinds of junk offers crammed into the rest of the PCH sweepstakes envelope: tchatchkes and trinkets and home repair products of dubious value—the sort of stuff that gets sold on late-night TV ads over obscure cable channels. It’s these clueless merchants that I actually feel sorry for.

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By Posted on Posted in Advertising, Business Ethics, Copywriting, Marketing Techniques and Philosophies Tagged with , , , ,

Thanks, I’m guessing, to the no-junk-mail opt-out list, it had been quite a few years since I’d heard from Publishers Clearing House.

Front of the envelope from Publishers Clearing House

Front of the envelope from Publishers Clearing House

Yup—Publishers Clearing House. The infamous magazine subscription discounter that used to clutter up my mailbox with screamy hype implying very strongly that I’d won some enormous fortune, if only I followed all the (seemed like) 39 steps to claim it.

The same Publishers Clearing House that once sent a mailer to Dance Spree, a community arts group, boldly announcing, “D. Spree, You May Already Have Won a Million Dollars” in a mailmerge whose dot matrix fonts didn’t match the rest of the offset-printed letter.

On a whim, I decided to open the envelope—not with any intention of entering the latest Publishers Clearing House sweepstakes, but to see if the business world’s shift over the last dozen years or so in the direction of switching off the hype in favor of softer and more ethical marketing approaches—a shift that I like to think I had at least something to do with—had made any impact on Publishers Clearing House, King of the Old-Style Hype.

The quick answer is no. What I received was a smoother, more sophisticated version of the same junk that Publishers Clearing House has been sending for decades.

Here’s some of what I noticed.

  • Very high environmental footprint. Not only did the fat envelope contain 42 separate pieces of paper, but several of them are on shiny paper stock that may not have come from trees, contain decals, etc. In other words, the packet will be difficult to recycle.
  • Improvements in printing technology are noticeable. The customized portions were done on a very high-quality digital printer that looks almost as good as offset. No more hideous dot-matrix mailmerge—except that on the mailing address “label” (you’ll understand the quote marks in a moment), there’s some all-caps text meant to simulate a hand-typed look, reading “THIS IS THE BULLETIN WE ALERTED YOU TO LOOK FOR”
Rear of the envelope from Publishers Clearing House
Rear of the envelope from Publishers Clearing House

 

  • Disguises and subterfuge. If you give it a casual look, you might think the envelope had three added-on labels (one of them crooked and another upside down), two checkmarks, a note, and a circle in pen, the aforementioned hand-typed-look message, and both black and red rubber stamp imprints. But actually, as far as I can tell, all the various items on the envelope designed to create a feeling that a human being prepared it individually are actually printed on. You’ll also see phrases scattered throughout the mailing, like “prize patrol,” once again designed to convey the impression that a human being is out there, trying to match you up with your winnings. Most people won’t be looking so carefully, of course—but we are not stupid, and I’m betting only a very tiny percentage will think any part of this is actually hand-prepared.

To be continued tomorrow (including a deeper look at the psychology they’re using, and why I discount it).

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By Posted on Posted in Activism, Marketing Techniques and Philosophies, People Helping People, Politics Tagged with , , , ,

This year’s Blog Action Day theme is “The Power of We” (hashtags #BAD12 and #powerofwe)—and I can think of no better example than the powerful story of Save the Mountain, a group I founded in 1999 to protect the threatened Mount Holyoke Range that runs behind my house in Hadley, Massachusetts.

Here’s how I tell the story in my eighth book, Guerrilla Marketing Goes Green (it’s in third-person because I have a co-author):

In November 1999, a developer announced a plan to desecrate ridgetop land abutting a state park by building 40 trophy homes two miles from Shel’s house. The original newspaper article interviewed several local conservationists who expressed variations on “Oh, this is terrible, but there’s nothing we can do.”

But Shel refused to accept that. Within four days, he had drawn up a petition, posted a Web page, called a meeting for two weeks later, and sent out press releases and fliers about the formation of Save the Mountain.

Note that all of these actions are marketing actions. He could have called a meeting and not told the public, and then a few friends would have shown up and realized that they couldn’t do very much. But by harnessing the power of the press, the Internet, and the photocopier, and crafting a message that would resonate with his neighbors–that not only was this terrible, but that there was something we could do–he was able to spark something that truly had an impact.

Shel and his wife, Dina Friedman, expected 20 or so people to come to the first meeting; they had over 70. From that day until December 2000, the group fought the project on every conceivable level: technical issues like hydrology, rare species, and slope of the road…organizing and marketing components including a petition drive (over 3000 signed), turnout of up to 450 at various public hearings, lawn signs, tabling, a big press campaign with over 70 articles…working with the state Department of Environmental Management to investigate options for saving the land…

Literally hundreds of people got involved with some degree of active participation. Many, many people brought widely varying expertise to the movement, far more than any of them could have had on their own.

By using his own skills in marketing and organizing, Shel was able to convert the outrage and despair and shock that were felt throughout a three-county area when this project was announced into a powerful–and highly visible–public force. As a group, STM had about 35 core activists, all working on many levels, both public and private. The persuasion in this case was not about the desirability of stopping the project; they had near-consensus on that, community-wide. Rather, it focused on the ability of a committed group of people to make a difference even when the experts said it was impossible.

Within two months, STM had established itself firmly in the public eye–and had actually shifted the discourse from “There’s nothing you can do” to “Which strategies will be most effective?” Collectively, the group used its powers of persuasion, and its skills at reaching the public with this message, to change the project from inevitable to impossible. The land was permanently preserved in just 13 months–four years ahead of Shel’s original five-year estimate for victory.

Excerpted, with permission, from Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet by Jay Conrad Levinson and Shel Horowitz (John Wiley & Sons). To get your own copy from your favorite bookseller or an autographed copy dfrectly form me, (including $2000 worth of bonuses), please visit https://www.guerrillamarketinggoesgreen.com and scroll to the bottom.

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By Posted on Posted in Energy & Sustainability, Entrepreneurship, Green Business, Green Marketing, Innovation, language, Marketing Techniques and Philosophies, Marketing Trends/News, People Helping People, Socially Responsible Investing, Technology, Web 2.0/Social Media Tagged with , , , , , , ,

Heard of Carrotmobs yet? Consumers have used our buying power to avoid companies with the wrong values for decades. Now there’s a positive flip: actively making the effort to buy from companies that support your values. I only heard the term “Carrotmob”—so called because consumers use the carrot of positive business rather than the stick of withdrawing business to achieve social good.

I think I only heard the term a month or two ago; since then, I’ve run across it several times. This concept seems to be entering the language faster than anything I can remember since “Ms.” was invented as a gender-neutral alternative to Miss and Mrs., back in the1970s.

Here’s a particularly cool one with the odd twist that it was initiated by the company—and since I write about out-of-the-box people-centered marketing of green products and services, worth flagging here. I imagine this marketing strategy could get old fast if too many people do it, but the idea of having your customers pre-fund your sustainability venture is a good one. Think abou Kickstarter campaigns; this isn’t so different, after all.

A coffee company has decided that organic/fair trade coffee is not enough; the coffee should be transported on cargo ships powered by renewable energy. Specifically, using wind power.

Thanksgiving Coffee, a California-based artisan roaster, will arrange for wind-powered shipping if people buy $150,000 worth of coffee on Carrotmob. The goal is to prove demand for wind-transported coffee and research ways to make wind-powered shipping a reality in our own time.

It’s worth remembering that all cargo shipping from the dawn of history into the 19th century was either wind-powered or human-powered (by rowers). So there’s no need to prove that cargo shipping can be wind-powered. However, a transatlantic voyage by wind took many weeks, sometimes went way off course, was more susceptible to storms, etc. Steam and then diesel made shipping fast and reliable enough to create the modern global economy. So the real challenge is not to prove that they can use wind-powered ships, but that they can compete effectively using a modern wind-powered shipping fleet.

This of course could have a huge impact on the entire cargo shipping industry, if it can be done effectively and inexpensively enough to transport many different types of items. And certainly, it will inspire the shipping industry to add more sustainable practices even if using conventional diesel-powered cargo ships.

Meanwhile, if you’re a coffee drinker, you can help Thanksgiving Coffee test the waters for sustainable shipping. Go read the article on Ecopreneurist, or skip directly to the Thanksgiving Coffee Carrotmob page and buy a pound or two.

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By Posted on Posted in Activism, Democracy, Demographics/Psychographics, Diversity, language, Marketing Techniques and Philosophies, People Helping People, poverty, privacy, Social and Economic Justice Tagged with , , , , , , , ,

As a professional marketer and speaker, I look at speeches differently from a lot of other people. I look not only at what the speaker says, but at how effectively the ideas and emotions are communicated: how it impacts the listener. Michelle Obama’s speech at the Democratic National Convention [link to a transcript] gets an almost perfect 9.9 from me. I think when people remember the great speeches of the 21st century, this one has a good chance of making the list. Just as we remember 20th-century orators like Winston Churchill, Martin Luther King, and Maya Angelou, we will remember Michelle as an orator alongside Barack. People are still talking about Barack Obama’s speech at the 2004 National Convention, and about his speech in Cairo early in his presidency. I predict that people will be remembering Michelle Obama’s speech [link to the video] years from now. Why?

  • Without ever calling the Republicans out, she made a clear distinction not only in the candidates’ values, but also in their origins; Mitt Romney constantly struggles to connect with people less fortunate than he, while Michelle Obama gripped the audience with the unforgettable images of Barack picking her up in a car so old and rusty she could see through the floor to the pavement…of his proudest possession back then, a table he fished out of a dumpster.
  • She reminded us over and over again of the hope and promise of the 2008 campaign, and connected this year’s campaign to that same hope, even while the youth who were so inspired four years ago are disappointed in what Barack Obama has accomplished. Her message to youth was clear: we are not done yet, and we are still here for you—but you need to get out there and vote (italics are taken directly from Michelle Obama’s speech):

And if so many brave men and women could wear our country’s uniform and sacrifice their lives for our most fundamental rights—then surely we can do our part as citizens of this great democracy to exercise those rights. Surely, we can get to the polls and make our voices heard on Election Day. If farmers and blacksmiths could win independence from an empire. If immigrants could leave behind everything they knew for a better life on our shores. If women could be dragged to jail for seeking the vote. If a generation could defeat a depression, and define greatness for all time. If a young preacher could lift us to the mountaintop with his righteous dream. And if proud Americans can be who they are and boldly stand at the altar with who they love—then surely, surely we can give everyone in this country a fair chance at that great American Dream.Because in the end, more than anything else, that is the story of this country — the story of unwavering hope grounded in unyielding struggle.

  • As my wife, D. Dina Friedman, pointed out immediately afterward, she positioned some of Barack’s liabilities, such as his insistence on building consensus with Republicans who not only won’t reach consensus but who are actively sabotaging his efforts, as strengths:

I love that for Barack, there is no such thing as “us” and “them” — he doesn’t care whether you’re a Democrat, a Republican, or none of the above. He knows that we all love our country. And he’s always ready to listen to good ideas. He’s always looking for the very best in everyone he meets.

  • She reached out to many constituencies: veterans, teachers, firefighters, poor people working class people, those with disabilities, single moms, grandparents, dads, people facing serious illness, those in the struggle for women’s reproductive rights, recent grads under pressure of student loans or other crippling debt, those who remember the civil rights movement and Martin Luther King’s “I Have a Dream” speech, gays and lesbians and those who stand with them in the struggle for marriage equality. And time after time, she reached out to moms and identified as a mom.
  • Above all, her delivery was from the heart. She connected to her audience as a person, a mom, and as an advocate for the best of American values. She was both sincere and enormously likable. Even her little hint of a stammer came across as endearing. She didn’t need props or PowerPoint. My guess is she didn’t even need the teleprompter that no doubt was in her view.

So why do I give a 9.9 and not a 10? I deduct one tenth for staying behind the lectern. That is much more distancing; when I speak, I stand to the side of the lectern, so there’s no barrier between me and my audience, yet I can still see my notes. However, she was able to overcome that distance and connect personally and viscerally with the live audience and those watching from afar. If Barack Obama does win a second term, I think Michelle Obama will deserve some of the credit.

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By Posted on Posted in Marketing Techniques and Philosophies, propaganda

Vacationing in Northern Minnesota, driving up Hghway 61 from Duluth, at mile 54.3, we followed a sign for a scenic overlook that had a nice description in a book of gentle hikes on the North Shore. This took us off to the west a mile or so, up a high hill overlooking the lack.

Unfortunately, this lookout was built by the Northshore Mining Company to provide views of its massive taconite transfer plant, a hideous blot on the beautiful lake view. From the parking lot, there are signs to three different views: plant, lake, and city.

When we saw “plant view,” we figured it would be some rare species growing on the side of the hill, but the sign actually refers to the taconite plant, and the lookout contains an informational display about it. “City View,” on the other side of the hill, provides a vista of the small town of Silver Bay, an uninspiring collection of suburban tract houses and a large campus with a green-colored roofs that I’m guessing is the local school complex. The “Lake View” overlook was a little bit better, with a pleasant, if not exactly breathtaking, view of Palisade Head just north—the lookout we thought we were going to is there—and Tettegouche State Park two miles beyond

I found myself extremely annoyed. I felt I’d been betgrayed by false promises, and event hough there was no charge, it wasted my time and my psychic energy—the moreso because it turned out Palisade Head, just a mile and a half up the road, wasa much nicer overlook.

This “attraction” gets my vote for Most. Useless. Scenic. Overlook.

And Most.  Misleading. Marketing.
Not a way to build goodwill.

 

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By Posted on Posted in Advertising, Marketing Techniques and Philosophies Tagged with , , , ,

Guest Post by Marcia Yudkin, Marketing Expert and Mentor

“Does my idea reinforce what people already believe, or does
it challenge them?” writes Adrian Alexander in a description
of criteria he uses when looking for thought nuggets that
can get people talking and caring.

Although he looks for the element that he calls “high
tension” to select the ideas he develops into ads, you can
use it as a tool for identifying powerful headlines, subject
lines, book titles or press release themes. Indeed,
Alexander tests a promising idea by writing a fake press
release about it “to see if it’ll create buzz. Is it worth
the paper it’s written on? This helps me call BS on
myself,” he says.

To achieve a highly charged degree of tension, you need to
contradict a cherished belief, create unlikely
juxtapositions, relabel something familiar or shift the
context of a common conversation.

Adds Alexander, who is quoted in the book The Creative
Process Illustrated, “Great ideas don’t need mass
communication to be heard. Ideas, if they’re big enough,
diffuse through culture organically and can infiltrate
hearts, minds and culture as a whole.”

Marcia Yudkin mentors marketers who hope to spread the word about their ideas, talents and inventions. Her upcoming Kindle Jumpstart Course offers step-by-step guidance for publishing on Amazon’s Kindle(www.yudkin.com/kindle.htm). This post originally appeared in her Marketing Minute newsletter (which I’ve been reading for many years), and is used with her permission.

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