Category: Marketing Techniques and Philosophies

By Posted on Posted in Advertising, Business-general, Diversity, Entrepreneurship, Marketing Techniques and Philosophies, travel

Two weeks in Turkey, not speaking the language, with my marketing radar wide open. Here’s some of what I noticed.

  1. A surprising number of Turkish TV commercials remind me very much of US commercials from the 1960s and 1970s: housewives demonstrating the superiority of some cleaning product, dancing chocolate bars, and so on. At the same time, some are totally state-of-the-art, with special effects and much more modern concepts about marketing. But as in America, often these forget to actually sell the product.
  2. At least during the slow season of our visit, most shopkeepers and hospitality business owners (and the general public) are very friendly, and eager to meet special requests.
  3. Personal service in the hospitality industry seems to be a Turkish hallmark. We repeatedly experienced people going the extra mile for us or plying us with gifts. As an example, one hotel proprietor arranged our public bus tickets to the next town, had the tickets delivered to the hotel, booked on us two tours at the next destination we were going to, and even paid the minibus fare from his gleaming hotel to the bus station, some 12 km away. Another one saw that we were making sandwiches and she supplemented our bread and cheese with a huge gift of fruit, olives, and better bread. An enterprising travel agent across from the bus station had his agency open hours before the others, in time to meet the early morning arrivals from the night buses. Offering a warm room on a cold morning and help communicating with hotels, he was doing a healthy business selling tours, balloon tickets, and lodging.And yet, some of the basics are neglected. One hotelkeeper never cleaned our room on a three-day stay (though all our other hotels cleaned regularly and thoroughly). A restaurant owner who served an excellent meal and whose dining room was beautifully decorated had not bothered to fix a long-broken door latch in the bathroom or his leaky toilet mount. Nonsmoking laws are violated constantly (almost every adult male Turk seems to smoke).
  4. The Turkish business community seems way behind in its use of the Internet. Vast numbers of businesses don’t have a website, and if they have an e-mail address on their business cards—many don’t—it’s Hotmail or maybe Gmail. Of those that do have a website, a surprising percentage have a useless brochureware site that gives nothing you can’t get out of a phone book—sometimes in multiple languages. And yet, the two-room hotel we chose in Goreme had a very professional English-language website, even though its owner speaks no English.
  5. My willingness to do business with someone is inversely related to how much pressure they exert—and I’m sure I’m not the only one. Despite this, in all the tourist locations, touts are everywhere, some of them quite obnoxious. Those with a different approach really stand out. In one souvenir craft shop whose owner gave us all the time we wanted to browse his offerings, answered our questions but otherwise left us alone, we bought five different items. Often, however, we were prepared to buy, but left without buying as the pressure increased. Yet the behavior continues.
  6. We saw very few beggars; much fewer than in the US. In Turkey, it seems the economically marginal eke out a living by trying to sell something: a glass of fresh-squeezed juice, a bagel, a bag of roasted chestnuts, a shoeshine, a song—or, of course, earn a commission from one of the rug or craft merchants. Particularly in Old City Istanbul, male strangers will approach you, chat you up, give some bit of genuinely helpful advice, and steer you toward their particular rug shop.
  7. There is a great deal of competition among nearby businesses, but also a great deal of cooperation. Merchants respect their neighbors and will work together to make a sale for someone. Tea shops in the Grand Bazaar do a thriving business ferrying chai to the rug merchants who offer it to their prospects.
  8. During the slow season (such as our December visit), many businesses hang on by the slimmest of threads. One restaurant owner told us he’d had one table to serve the previous day and we were, at 1 p.m., the only ones that day. He was quite excited that he already had a reservation for the following day.
  9. The sampling economy is so taken for granted in Istanbul that locals will simply reach in to a bulk food bin and try something without asking. If they like it, they buy. We didn’t have a chance to observe these kinds of markets outside of the Istanbul region, so I don’t know if that’s true elsewhere.

Crafts will vary enormously in quality and price. If you plan to go beyond Istanbul, get a sense of what the items you like cost. You may find them for half as much in other regions, or you may see them higher and want to pick them up before you fly out. If you want to make sure you’re buying Turkish goods, check labels carefully

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By Posted on Posted in Activism, Democracy, Ethics in Government, Marketing Techniques and Philosophies, People Helping People, Politics, Social and Economic Justice Tagged with , , ,

I hope Obama and the Democrats learn their lesson. when they refuse to comprise on things that should not be compromised on, when they stand up for their principles, they win.

What a great president he might have been (and perhaps still could be) if he had figured that out in 2009. There is a difference between conciliation and giving away the store, and every time he kowtowed, the other side saw him as weak, and took out their lances again to whittle things down even further.

Of course, it helped that progressives and liberals came out in force to tell him he was doing the right thing. One of the lessons Obama should have taken from the 2008 election campaign is that he can organize a large constituency that “has his back.” and we progressives can also organize to push him leftward when he dirfts like a rudderless boat in the face of pressure from the right.

We have to remember that Obamacare was a Heritage Foundation invention. The left wanted single-payer, which Obama refused to even discuss.

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By Posted on Posted in Marketing Techniques and Philosophies, Uncategorized Tagged with , , , ,

My 19-year-old niece, Miriam Clayman, made aliyah yesterday. In other words, she emigrated to Israel and as a Jew, instantly became a citizen.

Unlike the US, which seems to be hostile to immigrants these days, Israel actively recruits and encourages Jews from around the world to make aliyah, and honors them when they arrive. Unlike the US, where immigrants must find their own community and must struggle silently with homesickness and unfamiliar customs, in Israel they get language immersion and the resources of a grateful government.

As a marketer watching part of the welcome ceremony in Israel (on replay), I was struck by how well Israel does its marketing and branding for this project.

Instant Community

It’s quite remarkable to me that this group of 127 olim (people who have made aliyah)—strangers when they arrived at the departure ceremony in New York just a day earlier—had clearly formed a community as they flew through the night to their new lives. And this was deliberate.

Israel’s government and business community joined to make sure the olim felt welcome; you could see it in a dozen little touches, such as:

  • The special “aliyah plane” with its festive logos
  • The super-symbolic disembarkation on to an old-fashioned stairway to the tarmac, instead of a soulless mechanical jetway to an anywhere airport lounge
  • The ceremony with numerous dignitaries, including the minister in charge of resettling immigrants
  • The video feed of the entire event, plus commentary, footage from inside the plane, footage as the olim stepped off the plane, etc.—broadcast live to the eager family and friends around the world, and available for replay as a powerful persuasion tool

The two olim selected to represent the group and receive their certificates in front of everybody, shake hands with and hug the dignitaries, etc. happened to be my niece and  her boyfriend, Ben Yablon, who met  as gap-year-in-Israel students last year. Their love story is apparently quite appealing to the media; they had already been featured in a big article in a major Israeli newspaper and a radio interview last week.miriam and ben Yediot Achronot

Imagine starting life in a new country as an honored and welcomed community member whose new country is excited to receive you—imagine your own perception, and the perception of your friends and family back home, that you’ve finally “come home.”

Marketing by forming communities is certainly nothing new. Companies like Harley-Davidson and Apple  have built their whole brands around it. It’s part of why social media marketing has taken off. It’s part of why smart marketers often stage events. But rarely does a whole country say, “we’re so glad to have you as part of our community.”

The Wider Context

Of course, Israel’s welcoming committee has a lot of the groundwork already done. The new immigrants have already embraced Israel and the idea of an ancient Jewish homeland that has risen again. Diaspora Jews of European origin often feel a stronger pull to Israel than to the actual country where their parents or grandparents grew up. Jews in the US, at least, are often raised with intense loyalty to Israel; the idea of being pioneers building a new country is very strong even among American Jews who have no intention of actually moving. Even the Passover seder ends with the words, “Next year in Jerusalem.”

And let’s not forget the wider regional context. Israel is not popular with its neighbors. Many in the region and around the world consider it a pariah state. And unfortunately, acts of violence and oppression on both sides of the Israeli-Palestinian conflict have fanned the flames of this hatred. Both sides have rejected real opportunities for peace over and over again. Israel was founded in 1948, in the aftermath of the Holocaust, as an almost utopian society, full of rhetoric of optimism and equality—and some of the people who were present at its founding are still alive. But the reality has not always lived up to the rhetoric.

It is worth asking what kind of reception do non-Jewish immigrants receive in Tel Aviv. But it’s also worth looking at the whole concept of building community, not just for a brand, but for a nation, as some of the most powerful marketing possible.

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By Posted on Posted in Activism, Corporate Social Responsibility, Energy & Sustainability, Green Marketing, Marketing Techniques and Philosophies, media-general, Politics, propaganda, Protests and Crackdowns, Transparency vs. Secrecy Tagged with , , , , , , , , , , , , , , , , , ,

My friend Tad Hargrave wrote a great post about magnetic marketing, in which he claimed:

There are only three types of potential clients you will ever experience: responsive, neutral and unresponsive.

  • Responsive people will come across your work and light up. They’ll get excited and want to sign up and hire you after learning a little bit about you. They’ll be curious, want to know more and ask you a lot of questions. These people are a ‘yes’ to what you’re up to in your business.
  • Neutral people will listen to what you have to say but they won’t react much. They’ll sit there in your workshop politely and take it in. But they won’t sign up for much. They may be cordial and listen respectfully but they for sure won’t seem ‘into it’ like the responsive people do. These people are a ‘maybe’ to what you’re up to in your business.

  • Unresponsive people will actively pull away, show disinterest, might even be rude. These people are a ‘no’ to what you’re up to in your business.

I think there’s a big difference between those who are unresponsive and those who respond with hostility. So I posted this comment:

Let me “bend the magnet” a bit more and take your analogy to its logical fourth category: those who are actively opposed to what you’re doing. You and I as marketers in the green/socially conscious/cool and groovy/progressive activist space will not only attract the cool and groovy people–we’ll repel the Hummer-driving, cigar-smoking, GMO-loving executive at Monsanto or the local nuclear power plant to the point where they might actually speak out against us–just as WE have spoken out against THEIR actions.

And I’m fine with that. Quite frankly, they are a way to gain the attention of those people in in the uninvolved category, who may be within their orbit but have never thought about these issues. They’re a doorway into media coverage, and give us legitimacy in the eyes of reporters (and their readers) because these big important corporations are actually acknowledging and discussing out issues. And every once in a while, lightning actually strikes and some of them start examining the issues and taking action on our side of the fence (as Walmart has—for its own profit-driven reasons—on sustainability, for instance).

I think of my experience as one of 1414 Clamshell Alliance members arrested on the construction site of the Seabrook, NH nuclear power plant, trying to keep the plant from being built, back in 1977. New Hampshire’s governor at the time, Meldrim Thomson, and William Loeb, publisher of the largest newspaper in the state, the Manchester Union-Leader, called us “the Clamshell terrorists.”

Yet not only had we all pledged nonviolence, we had all actually undergone training in nonviolent protest and joined small, accountable, affinity groups (which continued to function after our arrest); it was a precondition for participation.

Governor Thomson kept the Clamshell prisoners incarcerated in National Guard armories around the state for about two weeks. When we emerged, we found we’d:

  • Birthed a national safe-energy movement based in nonviolent civil disobedience
  • Rapidly and throughly raised consciousness about nuclear power plant safety (and the lack thereof)
  • Created a climate where, unlike previous accidents that had gotten little or no coverage, the Three Mile Island meltdown in 1979 (and later catastrophic failures at Chernobyl and Fukushima) became front-page news.

Seabrook did go online, so we failed in our immediate goal. BUT in an era where former President Richard Nixon had called for 1000 nuclear power plants in the US, Seabrook was the last nuclear power plant to go on line in the US other than Shoreham, NY, which was shut down after preliminary low-power testing and never supplied the electrical grid. I believe the opposition of Thomson and Loeb to our movement helped make it a mass movement, just as the overreaction against civil rights and anti-Vietnam War protestors helped those movements gain strength.

What do you think—do we need our enemies as much as our friends? Can we “ju-jitsu” their hostility into a benefit for our cause? Do you have a great example, either form your own work or something you’ve heard about somewhere? Please leave your comment below.

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By Posted on Posted in Advertising, Business-general, Copywriting, Entrepreneurship, Frugality/Frugal Fun, Marketing Techniques and Philosophies Tagged with , , , , ,

Some things should always be left to professionals. You don’t ever want to trust me to do any carpentry for you…or even have me paint a room. and the older I get, the more I move from a D-I-Y (do-it-yourselfer) to a have-it-done.

Writing your own press release is something most people should not tackle. Here’s a comment I just made on a self-publishing discussion list in response to an advocate of D-I-Y press releases:

When I write a press release for a client, I spend significant time with the book. Sometimes I read the whole thing. Sometimes I read sections I’ve asked the author to flag, plus the beginning, end, and some random sections. Plus a synopsis, for fiction, and a thorough look at the TOC and Index for nonfiction. And always I read the author questionnaire I send, and the supporting materials I always request (such as press coverage of the author)…I read enough to thoroughly immerse myself in the project. And my press releases for clients have been picked up by the New York Times, among many other places.

Yes, the author has far more subject knowledge than I do. But *I* have the expertise in crafting a message that the media, and the public, will find exciting. Most authors don’t, and believe me, I’ve seen their attempts.

One of the *problems* is the formulaic approach F___ recommends. Those formulas yield terrible press releases straight out of the 1970s. I don’t follow the formulas. I write press releases with the idea that the reader says “Wow! I want more of this.” Writing a standard reverse-pyramid 5Ws press release (who, what, where, when, why)–the most common formula–doesn’t accomplish that.

My favorite press release out of the probably thousands I’ve written was for a book on electronic privacy. If I followed the 5Ws formula, my release would have had a headline like “Electronic Privacy Expert Releases New Book.” How fast is the reporter going to hit delete on a big-snore headline like that? My headline was “It’s 10 O’Clock. Do You Know Where Your Credit History Is?” Following a lead about the credit history “vacationing” in databanks of big corporations, the book finally showed up in the third paragraph.

I refer to this type of press release as “the-story-behind-the-story,” and other than my own books, I don’t know a lot of books that teach how to do this… My book, Grassroots Marketing for Authors and Publishers, does give that context, and gives a lot of book-specific examples, including a wildly successful press release by listmate Ruth Houston that violates all the rules–proving that F___ is right that *some* authors can do their own press releases very effectively.

Some can do their own layout, too. I have discovered after laying out two books in my early publishing years, that I’m someone who should not ever lay out my own book. And most authors should not ever write their own press release.

In an earlier post in the same discussion, responding to a post that called professional publicity services a waste of money, I describe the advantages of a third alternative between do-it-yourself and pricy full-service publicists:

R___’s point is well-taken. With any expenditure, you want to be sure the results justify the expense.

And she’s right that most book publicists who are any good are frightfully expensive. Typically, you can expect to pay between $2000-$10,000 a month, with a 6-month commitment required. It takes a lot of sales to justify a $12-60K expenditure.

However, it’s not an either-or. There is a third alternative between doing it all yourself and spending $60K on a professional full-service publicist.

That alternative is hiring a la carte: use a professional writer to create a get-noticed media release that is likely to wildly outperform anything you do on your own, and then either hire one of the publicists who is willing to work a la carte and just do the distribution/follow-up, or use a wire service, or do it yourself with a list compiled by a media list specialist (such as our own Paul Krupin of Direct Contact PR).

As an example, I charge $325 to write but not distribute a news release on a book. I refer out to others for the other pieces for a few hundred more, and the total cost is under $1K. So if you did, say, six releases in a year, you’d still pay less than for one month of a high-end publicist.

Oh, and regarding the likelihood of better results: I had one client do a comparison test. He sent my release to half his media list, and one he’d written to the other half. He became a fan and a steady customer when mine got 6 times as many media responses.

One further lesson: these two posts demonstrate examples of promoting my own services on a discussion group while not making enemies—because the self-promotion is in the context of—and directly relevant to—a discussion already underway.

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By Posted on Posted in Demographics/Psychographics, General Commentary, Marketing Techniques and Philosophies, poverty Tagged with , , , , ,

I’ve always enjoyed Bruce Springsteen’s work: his hard-driving melodies, brilliant working-class lyrics, sense of justice, and enormous passion.

And last night, seeing the amazing movie “Springsteen & I,” I’ll add—he has a huge heart. 40+ years into his career, he clearly remembers his roots, and he’s willing to get down with ordinary folks. He has not let stardom go to his head.

And it was really nice to see a celebrity musician movie that was not all about a slow decline due to drugs and/or alcohol. This movie, much of it shot by amateurs—fans giving tribute to The Boss and remembering special moments or personal encounters—is a tribute not only to the passion his fans have for him, but also for the passion he has for his fans. He comes across as very human, very likable, and a hell of a performer. And it says a lot about his character that several of the musicians in the concert footage from the 1970s are still in his band.

Watching this working-class hero in action, I remembered the 1984 attempt by President Ronald Reagan and columnist George Will to co-opt Springsteen for the right wing, and Springsteen would have none of it. The big flag on the cover of “Born in the USA” fooled them.

The song, of course, is a Vietnam veteran’s lament about his bleak economic prospects in the age of Reagan—with this lyric, among others:

Come back home to the refinery
Hiring man says “Son if it was up to me”

Click here for full lyrics to “Born in the USA”, along with a nice write-up of the kerfluffle.

Of course, the marketer in me is always alert when I interact with popular culture. And wearing that hat, let me note that yes, Bruce is a man of the people, but he’s also a very smart marketer. Springsteen has fully documented his own career, making it easy for the producers of this movie to find footage of the exact moment a fan is talking about—whether inviting up a show-hogging Elvis impersonator or jamming on the street with a local busker.

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By Posted on Posted in Activism, Advertising, Demographics/Psychographics, Marketing Techniques and Philosophies, Marketing Trends/News, Politics Tagged with , , , , , , ,

Aaargh! Tomorrow is an election day in Massachusetts. We’ve been getting calls for months, but today, its completely out of hand.

–> In the past two hours, from 6 to 8 p.m., I have received FOUR calls. Two from Democratic Party volunteers, one human from the National Writers Union and one NWU robocall. This doesn’t count the barrage of calls over the past week and earlier today.

In an era where the NSA can read our phone logs, I don’t understand why the Democrats and their allies can’t run a “merge-purge” to eliminate duplicates. That technology has been part of the direct-mail world since the 1970s.

If Republican Gabriel Gomez wins tomorrow against Democrat Ed Markey, I’d wager that it was because the Dems over-called to the point of harassment, and turned people off. Since there are more Democrats than Republicans by a huge margin, more Democrats than Republicans will get annoyed.

Personally, I have a low regard for Mr. Gomez and a reasonable degree of agreement with many of Congresman Markey’s positions. And so I will vote Democratic tomorrow. But I also have a ery low opinion of repeat intrusion marketing. I will vote for Markey despite the campaign’s tactics, and not because of them.

As a marketer, I hope the campaign can survive its own excesses.

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By Posted on Posted in Marketing Techniques and Philosophies, Technology Tagged with , , , , , ,

Anybody else out there hate robocalls and refuse to do business with them?

I’m a self-described “publicity slut.” I average well over 100 media publicity placements per year. I spend a lot of time reading and responding to reporter queries, posting to discussion lists, commenting on blogs, participating in social media, etc., etc., and I recommend these tactics to my clients and to the readers of my books on marketing. And I actually get some very good clients from free listings.

So why do I hang up on all the robocalls that greet me with “press 1 to update your free listing” (and I seem to get several of these robocalls every week)?

For a whole bunch of reasons. Here are seven among many examples:

  1. I don’t know who the company is. There is no greeting on these robocalls, just the command. I have no idea who they are, whether they have a pre-existing relationship with me, what kind of reputation it has, and whether anyone uses this database.
  2. I don’t know if the company using the robocalls even has a public database, or if the robocalls are just a scammy way to gather information for nefarious purposes.
  3. There’s no clue about how easy or hard it will be to update this listing. Will it take me two minutes…or two hours? There’s no way to ask the robocall.
  4. Since the update is by phone, accuracy is a concern.
  5. I am sure there’s going to be an ask for money somewhere, and I don’t want to invest (potentially) a whole lot of time only to find out that I’m not eligible because, for instance, I don’t choose to buy a copy of the directory for several hundred dollars. I have learned from hard experience that free often comes with a catch, and free via robocalls will be pretty much guaranteed to have a catch.
  6. I also don’t want to proceed down this road without knowing the real price or any other terms and conditions.
  7. And the biggest reason of all: if you are trying to sell me something, I want contact with a human being who can answer my questions; robocalls don’t cut it in my world.

From one marketer to another, I have to ask: why are you running up your phone bill with this useless, wasted marketing?

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By Posted on Posted in Energy & Sustainability, Marketing Techniques and Philosophies Tagged with , ,

Good article in the Guardian saying that activists could get more traction on climate change issues if we approach it from a public health perspective.

And that’s certainly true—but it’s nowhere near the whole story.

We can gain converts to the clause of reversing catastrophic climate change on several grounds:

  • Economic
  • Health
  • Environmental preservation

And probably others. In all of it, we need to focus on the direct benefits to the people we’re talking about, who may not be committed greens. To put it another way, we need to reach each person with the arguments that resonate with that specific person

I can think of many talking points on each of these three broad topics, and I’ll be writing about them in my June Green And Profitable column. And I’d welcome your ideas on how to expand this discussion—you may even make it into my article (and if you do, I’ll credit you publicly). Please comment below.

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By Posted on Posted in Business Ethics, Marketing Techniques and Philosophies Tagged with , , , , ,

It happened again—the first words out of the robocaller’s synthesizer box were “press 1 for your free directory listing.”

Guess what—if that’s the first thing I hear from you, it’s also the last—because my phone will be back in its cradle before your robot even finishes the sentence. CLICK!

It’s like telling me you want to marry me the moment we first meet—before we’re even introduced. And guess what. I’m already happily married and I’m not in the market. Even if I were, that’s not how I’d want to be approached.

Sure, I’m in business, and I love free listings—useful ones, anyway, like Literary Market Place (which typically brings me a very small stream of very large clients). But I’ve also wasted a lot of time over the years filling out free listings that have zero benefit, like the gazillion Who’s Who books I got listed in back in the 1980s and 1990s.

So…when your call ID shows up as something unrecognizable (RL2 Services Co? What the heck is that?), the first thing I want to know is “who are you, really?” The second thing I want to know is “what’s the catch/the actual cost?” Then “how much time is this going to take?” And of course, “who reads your directory, how many readers are there, and how targeted is this to what I sell?”

No robocall is going to answer those questions.

I will listen to the first few seconds of a robocall, because sometimes it’s the bank’s identity theft with a security alert on my credit card, a school district telling me classes are canceled for weather, or something like that. I don’t love them but I have learned that once in a while, they’re real. But try to sell me something, anything, with a robocall and I just think you’re stupid, disrespectful, and annoying.

And some of the live operators are no better. I’m very protective of my cell number and give it out on a need-to-know basis. I got a human being calling me who told me he was calling because of a survey he filled out. I responded, “I don’t give my cell number out on surveys. Who are you really?” His response: CLICK!

Does this company really think it’s going to get on my good side with this?

I’ve had others who can’t deviate from a script. Honey, if I’m going to do business with you, we’re going to have a two-way conversation. If you’re human and you talk at me as if you are a robot, I will treat you like one. My turn to CLICK!

I continue to be amazed at the clueless, deceitful, or just plain disconnected marketing “strategies” I encounter. Presumably, businesses do these things to attract new clients. But it would be more accurate to call them “client repelling strategies,” because they do the opposite of attract.

If you would be pushed away by bad marketing when it’s done to you, why do it to others who will feel the same way?

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