Category: language

By Posted on Posted in Abundance and Prosperity, Activism, Business-general, Democracy, Demographics/Psychographics, Diversity, Energy & Sustainability, Environment, Ethics in Government, Green Living/Green Lifestyles, language, People Helping People, Politics, poverty, propaganda, Protests and Crackdowns, Social and Economic Justice, Technology Tagged with , , , , , , , , , , , , , , , , , , , ,
Aftermath of Hurricane Katrina. Photo by Palmer W. Cook
Photo of debris after Hurricane Katrina
Aftermath of Hurricane Katrina. Photo by Palmer W. Cook

It’s not often you hear a self-professed liberal Jewish feminist open her talk with ten minutes praising the Pope. But that’s how Naomi Klein, author of This Changes Everything, The Shock Doctrine, and several other groundbreaking books, began her talk at Mount Holyoke College last night. While acknowledging a litany of areas where she and Francis have profound disagreements—among them same-sex marriage and a woman’s right to control her own body—she thanked him publicly for his attention to the planet in peril and its dispossessed people, saying he was a great example of what environmental leadership looks like right now.

And for Klein, those two areas—helping the planet and replacing poverty with abundance—are forever braided together. “Climate change is an accelerant to all the other issues going wrong…It’s not about saying climate change is so big that it trumps everything else. All are equally urgent, and we don’t win by pitting these issues against each other.” We win, she says, by joining forces to demand holistic approaches that simultaneously solve climate heating, create jobs and economic opportunity, and remediate ism-based oppression—by “connecting climate change with a broken economic model”—a concept she calls “intersectionality.”

(This is a message particularly dear to my own heart, and thoroughly integrated into my forthcoming 10th book, Guerrilla Marketing to Heal the World as well as my own talk, “‘Impossible’ is a Dare.”)

The impacts of climate change, she notes, often fall most heavily among the very poor countries, and the very poor residents of rich countries. Oil refineries, coal plants, and high asthma rates tend to be found in low-income communities, often with high concentrations of people of color. Rising floodwaters will inundate poor, tiny island nations first. “It’s not just about things getting hotter, but about things getting meaner. More militarized, more racist,” as we see in the response of countries like Hungary to the Syrian refugee crisis. Which she sees as climate-related, noting that the Syrian civl war followed the worst drought in Syria’s history. Climate change, she says, is also a women’s and a feminist issue; the impacts hit women disproportionately as well.

So her challenge to climate activists is to turn “disaster apartheid” (e.g., the detestable official response to Hurricane Katrina) into “energy democracy.” And that includes making sure that the communities hit hardest are first in line for improvements that meet their needs.

Hurricane Katrina, which inspired Klein to write The Shock Doctrine and begin her climate study that led to This Changes Everything, was a perfect storm combining “heavy weather and a weak and neglected public sphere.” She points out that by the time Katrina made landfall, it had been downgraded from a Category 5 hurricane to a mere tropical storm. The levees should have withstood the onslaught, if they hadn’t been allowed to fall into disrepair.

While the world looked on with horror as “FEMA couldn’t find New Orleans,” and “prisoners were abandoned, locked in their cells as the waters were rising,” evacuees were given one-way tickets out, and the elites seized an opportunity to remake the city as a wealthier place, with 100,000 fewer poor blacks, even tearing down public housing projects undamaged by the storm, to replace them with high-end condominiums.

Quoting Black Lives Matter leader Alicia Garza, Klein says it’s time to “‘make new mistakes’…we can’t demand perfection but we can demand evolution.”

Examples of the old mistakes we shouldn’t keep making:

  • “Projecting messianic fantasies onto politicians” and becoming disappointed when they fail to save us
  • Believing we can solve all our problems with market forces (she cites the recent Volkswagen fuel emissions tampering scandal as an example of why that doesn’t work)—or with technological fixes, which include not only wonderful new green energy systems but also environmentally catastrophic technologies like fracking (“the oil companies have figured out how to screw us sideways”), tar-sands oil, and massive pipelines such as the Keystone XL
  • “Building a movement entirely of upper-middle-class white people and wondering why people of color don’t join”
  • “Tearing other people to shreds” in bouts of anger disguised as political purity
  • Thinking that any one of us can do it all ourselves

Noting that fossil fuel companies will work extremely hard to protect their enormous profits and will try to win the public by pointing out the lifestyles of luxury fossil fuels have allowed us, Klein says we won’t win by trying to educate fossil-fuel billionaires like the Koch brothers. Furthermore, “we cannot look at this without looking at who burned what, when. Fossil fuels have allowed us to live the fantasy of a life apart from nature. But the response from the earth, though slow in coming, says there’s no such thing as a one-way relationship, and you were never the boss! We could see this as a cosmic demotion—or as a gift.”

But we do have many victories to celebrate, including Shell’s decision this week in the face of strong opposition from environmentalists to withdraw from arctic drilling…China’s major reduction in coal development and initiation of carbon cap-and-trade—due to public pressure even in that repressive society—when only a few years ago a new coal plant was opening every week…the 400,000 new jobs Germany has created in shifting 30 percent of its energy from fossil and nuclear to solar and wind (to name a few). “As I talk to people, the biggest problem is that they think they can’t win. But we are winning, as part of a global movement.

And just as the shock of the Great Depression economic collapse created space for New Deal social reforms, so the climate catastrophe, coupled with the current collapse of fossil fuel prices, with the price of a barrel of oil plummeting from $100 to $50 in three months,  could catalyze transformation: “integrated holistic solutions and a road map. There’s a progressive tradition of using these shocks to build….a moment where we can do things that weren’t possible before. We can shut down bad projects and bad policy. We can win a moratorium on all arctic drilling. It’s easier to bring in a bold progressive carbon tax…the political goal has to be a polluter-pays principle…the mostr sustainable route is weaving together the yes and the no.” She delighted in recent progressive electoral victories in Alberta (long controlled by tar-sands-loving right-wingers) and in the UK, where the Bernie Sanders-like Jeremy Corbyn has just become head of the Labour Party. Also in Alberta, she took hope from a conference that brought together union miners from the tar sands, environmentalists, and many other sectors and emerged with a progressive manifesto.

Before a brief Q&A, she closed her formal presentation with a clarion call to optimism AND action:

We need to move from a society based on extraction to one based on caring, including a guaranteed annual income. Caregiving jobs are climate change jobs. We must expand the caring economy and contract the careless economy. 2016 is a leap year; we add a human-created day in deference to the earth’s rotation. That’s an increased opportunity to build a much better world. We will be told it’s impractical. But $2.6 trillion has been divested from fossil fuel.

Quoting a woman leader in Nauru, a tiny Pacific Island being lost to climate change after a catastrophic history of exploitation by First World economies (Klein chronicles the sad tale in This Changes Everything), she continued,

“If politics are immovable, let’s change the politics.” Now is not the time for small steps. Now is the time to leap!

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By Posted on Posted in Activism, Diversity, Ethics in Government, General Commentary, language, People Helping People, Politics, poverty, Social and Economic Justice Tagged with , , ,
Justice Sonia Sotomayor works the crowd (Photo by Shel Horowitz.

By Shel Horowitz

Justice Sonia Sotomayor works the crowd (Photo by Shel Horowitz.
Justice Sonia Sotomayor works the crowd (Photo by Shel Horowitz.

Yes, you can be a United States Supreme Court Justice and still keep your humanity. In an hour and a half of Q&A at the Springfield Public Forum in Springfield, Massachusetts, Justice Sonia Sotomayor not only kept her content humble and hopeful, but did her best to make herself one with the audience.

She answered the first question from the stage, but then left her comfortable armchair, announced that she wanted to make herself more accessible to the people at the far corners of the room, pleaded with the audience not to do anything that would make the Secret Service agents too nervous to let her wander, and then answered all remaining questions while walking around the room shaking hands and getting photographed—and leaving the moderator (another female judge) gaping and wondering where her speaker was at times. I’ve certainly seen speakers mingle, but I’m not sure I’ve ever seen one who spent virtually the entire speech mingling. It’s especially remarkable in a government official; most of them stay firmly behind their podiums, clinging tightly. I can’t imagine Hillary Clinton doing that. But Sotomayor is like that; she spent her first weeks at the Supreme Court not just boning up on the then-upcoming Citizens United case but also visiting the far corners of the building and greeting the staff. She claims to be the first Supreme Court Justice to visit the telephone operators up on the third floor.

Hillary also probably has help writing her books. Sotomayor–like President Obama–writes her own, even as she acknowledged that writing didn’t come easily to her until a college mentor observed that she was thinking in Spanish (her first language) and translating.

Like Sotomayor, I grew up poor in the Bronx (and actually fantasized about becoming a social justice lawyer and eventually, a Supreme Court Justice—though I love the career I chose instead). And I was thrilled to hear her say things like:

  • “I wanted to write a book that would give people hope…if I [the child of an immigrant alcoholic, raised in the tough housing projects of New York] can do it, so can you.”
  • “Squeeze as much as you can out of every day. Give to others. Don’t take a moment to not live life at its fullest.”
  • “Affirmative Action was a door opener for a door that had been closed to people of my background. Many institutions like to do the same thing over and over. But that success formula excludes certain people. The question is, what did I do with that opportunity? I wanted my career to be a bridge between my community and the wider society.” She noted that others had been given similar opportunity but chose not to make the most of it.
  • “As a prosecutor, I learned how to seek justice not just for society but for the defendant.
  • “Every mentor has made a positive mark on my life, and I hope that I have for them.”
  • “Accept your limitations and your strengths.”

Surprisingly, when asked where in her career she had the most fun, she didn’t hesitate to respond “as a trial judge. Every day, you’re surprised! When I retire from the Supreme Court, I want to go back to it.” She misses the human contact with the plaintiffs and defendants, who are generally not present in appeals or Supreme courtrooms.

When asked why the greatest legal minds in the country have so many split decisions, Sotomayor pointed out that this is part of the Supremes’ mandate. “The case wouldn’t come before the Supreme Court if the answer was clear. We don’t take cases unless there are disagreements in the Circuit Court decisions. That’s why we have 5-4 decisions. It doesn’t mean that the four are wrong, but that the five thought another way. Some people say [the split decisions lessen their faith in government]. I hope the split means you have more faith in the government, because if everything is 9-0, we’re not taking the care we need to. And if there’s a [written] dissent, at least somebody heard you.”

Dissents, for her, are also cause for optimism. “We can write our dissents and hope to influence Congress or a future Supreme Court decision. You have to feel optimistic that things can change. You have to hold that hope, so you can let go” and accept being on the losing side. “I remain optimistic, despite what’s happening in Congress right now.

And she asks each of us to take responsibility, to do our part for a better world, even if it’s as simple as casting a vote or calling a loved one. “Whatever you do, do it with passion and caring. Not voting is the greatest act of being a traitor. What counts is caring enough to make your voice heard. Every day, I try to become a better person, a better Justice. How many of us forget to call a friend who’s sick or suffered a loss? Every day I try to remind myself that the world doesn’t revolve around me. Every night before you go to sleep, ask yourself these two questions:

  • What have I learned that’s new today?
  • What good have I done today?

“If you can’t answer those two questions, don’t go to sleep. Send someone a [‘thinking-of-you’] email. Go on Google and learn about something.

Known as a Justice who asks a lot of questions during oral argument, Sotomayor was asked if she often changed her mind based on the lawyers’ responses to the Justices’ questions.  And she said that she changes her thinking based on the oral argument, though not necessarily her vote, about 20 percent of the time. To future lawyers in the largely student audience, she advised, “Be happy when we ask questions. We engage you in engaging us.” But she said often, the real benefit to her in oral arguments is from listening to the questions of her colleagues. “I see what road they’re going down, what they’re thinking.” The Justices don’t discuss cases before oral arguments, so these are the first insights she gets about a case’s direction.

In the past, the Court was a very contentious place, with some Justices not speaking to each other for years. That changed, she said, when Sandra Day O’Connor (the first woman Justice, appointed by President Reagan) came onboard. She insisted on building collegial relationships, through instituting several changes including a weekly lunch. “She made a huge difference. There’s an ethos now that if someone says something they shouldn’t have, they call and apologize.”

She chose law, she said, because “I wanted to guide people into making decisions that were fair to themselves and to other people.” It was a way to help people solve problems, and it did not require singing, dancing, or drawing, didn’t require the patience of a teacher, and did not involve medicine; as a diabetic since age 7, she felt she’d spent far too much time in hospitals to want to work in one. When the moderator shot back that Sotomayor was the best salsa dancer she knew, the 61-year-old Justice said she’d taken lessons at 50, when she got tired of being the only Latina she knew who didn’t dance. She asked her mother why she’d never been taught to dance as a child, and her mom replied, “You were always outside chasing fireflies. We could never get you to be still long enough.”

Her final advice was to remember the people who helped you and to overcome your fears. “Every job I’ve had, every obstacle I’ve overcome, I’ve been afraid. None of us gets anywhere in life without the help of others. Nobody accomplishes alone. We are each of us blessed with the good and the bad I hope each of you can appreciate the blessings in your world.”

Note: material in quote marks and not in brackets are as accurate as my notes, memories, and ability to decipher my scrunched handwriting allow (I had no paper so I was writing on the backs of business cards). I apologize for any transcription errors I may have made. Material within square brackets is paraphrased.

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By Posted on Posted in Branding, Business-general, Demographics/Psychographics, Diversity, language, Politics, Psychology Tagged with , , ,
Peace, in many languages
Peace, in many languages

I do not use “killing it” or “crushing it” to mean “successful.” Successful does not have to be about dominance and submission, winners and losers. I believe in an abundant, win-win world where we have the power to turn hunger and poverty into sufficiency, war into peace, and catastrophic climate change into planetary balance—while making a nice profit. The words we choose help determine where we (individually and as a society) are going, and how we get there.

In fact, I set up a whole new website, https://goingbeyondsustainability.com, to bring this message home. Somehow, I don’t think it would have the right tone if I had called this website “killingitforsustainability.com”.

Language matters. A lot. I just told a client yesterday to remove the word “dumb” from her vocabulary; she’s building a brand around smart, sexy, socially conscious blondes, and the “dumb blonde” stereotype is the exact opposite of that.

I don’t use the term, “senior moment.” I see elders as more often wise than confused. I’m 58 and I expect to be doing good work for the rest of my life, whether that turns out to be another 50 years, or whether my time turns out to be much more limited. I avoid gender-specific language; it’s almost always possible to find a gender-inclusive way to say something. “Firefighter” rather than “fireman,” “chair” (or the more cumbersome “chairperson”) instead of “chairman.” Since “s/he” or “co” or any other quick substitute for “he or she” hasn’t become common language, I do say “he or she” or “his and her.” Even though it’s clunky, it is less clunky to my eyes and ears than switching gender every paragraph.

Yes, I know that the word “niggardly” (meaning stingy) has nothing to do entomologically with a certain slur-word directed at black people. The root is different. But because the sounds of the words are so close, I would never use it. I don’t want to reinforce any association with the n-word. I’m also careful about words like “savages” or “primitive” or “cripple.” And I even avoid “sucks,” which was introduced as a slur against gay men. So many words are so loaded up with negative baggage that it’s a whole lot easier just not to use them.

Marketers should pay attention, too. Chevrolet made a huge mistake decades ago when it tried to introduce its popular Nova line into Latin America. Nobody bothered to check what that name meant locally. Oddly enough, it turned out that the locals weren’t exactly breaking down the doors to buy a car whose name is Spanish for “it doesn’t go.”

There is one military metaphor that doesn’t bother me at all, however. I use the word “target” to describe a tightly defined market niche. I like the precision of that. And because I’m a Guerrilla Marketing co-author, I use the phrase “guerrilla marketing.” But if I had been naming the brand, I’d have chosen something less grounded in war (and maybe easier to spell).

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By Posted on Posted in Activism, Arts & Entertainment, Diversity, Ethics: General, language, Protests and Crackdowns, Psychology, Shel's Personal Life Tagged with , ,

Pattern from a Japanese kimono
Pattern from a Japanese kimono
A group of Japanese-American protestors has embarrassed Boston’s Museum of Fine Arts into pulling the plug on the opportunity to stand in front of a Monet painting of his wife in a red kimono, wearing a similar red kimono.

As someone whose stepfather is Japanese, and who had to pose with my wife, my sister and her husband in the authentic yukatas (they’re like kimonos, but less formal and lighter weight) and obis (ceremonial belts) he gave us for some event–and as someone who has certainly seen my own Jewish heritage symbols appropriated and/or misused by mainstream culture–I can relate on some level her perspective.

But I also feel it’s crucial that we learn about the wider world around us, and that e.g. eating Thai food doesn’t mean you understand Thai culture. I think the experience of wearing the very elegant but very restrictive formal Japanese outfit with kimono and obi can provide a little window into what it was like to be upper-class female in 19th-century Japan. It saddens me that those teachable moments were lost in this.

I also do have concerns about how many other opportunities to touch another culture have been taken from us in the name of political correctness. A few years ago, a local high school even canceled a production of West Side Story because they were accused of racism–missing the entire point. Ditto the campaigns to purge high school classrooms of Mark Twain’s anti-racism classic Huckleberry Finn because it used the n-word, even though Twain’s purpose was to use that epithet (which, in his time, was probably the most common word to describe blacks) to build a bridge between the black and white cultures of 19th-century southern Illinois, right next to slave-owning Missouri.

To me, the correct response would have been for the museum to meet with the protestors and ask for their input in recasting the exhibit so it enlarged the educational aspect in a way that the Japanese-American protestors found appropriate–and for the protestors to have made that, rather than ceasing the exhibit, as their demand. Instead, it’s all this shouting at each other instead of talking to each other. Yes, you protest, but then you collaborate and build a greater whole.

Of course, an even more appropriate way to handle it would have been to involve local Japanese-American organizations in the planning and curation to begin with.

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By Posted on Posted in Advertising, Branding, Copywriting, Demographics/Psychographics, Diversity, language, Marketing Techniques and Philosophies, poverty, Social and Economic Justice Tagged with , ,
Spanish-language fundrasiing letter
Seven reasons why this letter failed to raise money from me

What’s wrong with this picture? Plenty.

  1. The letter is in Spanish. Although I do happen to speak Spanish, I’m not great at reading big quantities of it. And I’m pretty sure that whatever charity rented them the list, it’s one that does business in English. Which means most of the people receiving it won’t be able to read it at all.
  2. They’ve enclosed six cents of real American money. Which probably upped the cost of the mailing by at least a dollar apiece, because of the technologies involved in mounting coins precisely on circles, facing the right direction, etc. If they can afford to spend a dollar to send me money, they don’t need me to send them money.
  3. If I understand the Spanish correctly, they actually request that I send them back the six cents along with my donation. If this is supposed to weigh on my psychology and pull on my heartstrings, it fails. It just gets me annoyed that their gift is false.
  4. It’s not a group I’ve heard of, and they don’t do enough to build my confidence in the organization. Other than telling me (on the back) that 95 percent of contributions go to programs, and logos (again on the back) from Ministry Watch and BBB, they do basically nothing to convince me that this is a legitimate organization. There’s no reference to checking them out on Charity Navigator, nothing about what they’ve actually done with the money they received. All they tell me (translating) is “Founded in 1982, Food For The Poor is an interdenominational Christian organization that works for ending the suffering of the poor in the Caribbean and Latin America.” It doesn’t say how they accomplish this.
  5. I’m not a Christian and prefer to contribute to good works through nondenominational or Jewish organizations. So I’m not in their target market.
  6. I respond much better to pictures of people being empowered through changemaking organizations than I do to 1970s-Biafra-style hunger photos. And I think a lot of other people do as well; in my own copywriting, I emphasize the positive change, not the desperation.
  7. It’s addressed to Señor Sheldon Horowitz. True, Sheldon Horowitz (generally without Señor attached) was my name until I was 15. But as a junior in high school, I shortened it to Shel, and started coming out from under a lot of negative emotional baggage tied up with my birth name. In 1983 when I got married, Shel became my legal name. I didn’t move to my current home until 1998. Thus, there has never been a Señor Sheldon Horowitz at this address. Call people what they want to be called, not by a name they rejected. Yeah, I know, they were just buying a list—but it must have been a nonresponsive list, because calling me Sheldon predisposes me to reject the request.

The sad thing is, it would have been easy for them to do so much better. I actually went to Charity Navigator and looked them up anyway. They score very well on both financial and organizational criteria. They took in over a billion dollars in 2013, and funded programs with almost $985 million that year.

Too, the Charity Navigator site gives me a description, obviously written by the charity itself, that would have done a lot to assuage my concerns, had it been in the letter:

Food For The Poor (FFP) ministers to spiritually renew impoverished people throughout Latin America and the Caribbean. Established in 1982, FFP’s goals are to improve the health, economic, social and spiritual conditions of the men, women and children we serve. Food For The Poor raises funds and provides direct relief assistance to the poor, usually by purchasing specifically requested materials and distributing them through the churches and charity organizations already operating in areas of need. Since its founding FFP has distributed more than 63,000 tractor-trailer loads of aid to the poor. We have also built more than 84,000 housing units for people desperately in need of adequate shelter, and completed more than 1,475 water projects that provide lifesaving water and sanitation to hundreds of thousands of people in need.

Nice and specific about what they do and how they do it–so why not include it in their mailings?

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By Posted on Posted in censorship, Diversity, General Commentary, language, propaganda, Shel's Personal Life Tagged with , ,

A friend shared a meme on Facebook this morning: photo of an Assembly of God church marquee with this message on its movable sign: “A free thinker is Satan’s slave.”

Interestingly, many of the most deeply religious people I know would take strong issue with that. They engage with God intellectually. They argue with God when they feel it’s justified. An honorable tradition that goes back at least to Abraham—who, in one of the most remarkable stories in the entire Bible, argues with God about destroying Sodom and Gomorra. Abraham asks if God would spare the cities if there are 50 righteous citizens. God agrees. And then Abraham keeps negotiating, until God agrees to save the city if only 10 righteous souls are present.

But apparently even this is too high a barrier. All they can find are Abraham’s nephew Lot and his family—and they are not exactly models of terrific human behavior. They are taken to safety and the cities are destroyed.

Though I’m not particularly religious, I was raised in an Orthodox Jewish household. People obeyed the commandments as they understood them, but spent lots of time debating their merits—and, for that matter, dissecting the world’s news. And of course, much of the commentary on the Torah came from the sages of old, who would spend hours discussing the intricacies and shades of meaning of some obscure passage. In today’s world, the Jewish Renewal movement (which I do consider myself a part of) has again, actively engaged, reinvented traditions, and provided lots of commentary.

And this is certainly not an exclusively Jewish trait. From the Catholic Worker, Vatican II, and Liberation Theology movements to the preachings of Pope Francis, we see active engagement permeating Catholicism. And we find similar movements in the Islamic, Protestant, and Buddhist worlds (think about the Dalai Lama, for example). And, I’m guessing, in every other significant religion.

The miracle of religion, in my mind, is that people do question, grapple, argue, test out theories—and continue to come back to their own personal version of God.

I feel sorry for the person who crafted the message on the sign.

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By Posted on Posted in Business Ethics, Corporate Social Responsibility, Eco-friendly, Environment, Green Business, Green Living/Green Lifestyles, language, Media Ethics, Politics, propaganda Tagged with , , , , ,

A couple of Facebook friends (both well-known marketers based in Canada, as it happens) posted a link to an article called “FDA to Crack Down on Home-based Soap Makers.”

Having seen government overreach in such areas as raw milk, I clicked over and took a look. And found very little information. Rather than spend my morning following links on a Google search, I merely posted this response:

But the article says very little about what the proposal actually would do. European cosmetics standards are a GOOD thing, and, as I understand them, would make it far harder for big corps to sell us harmful “personal care” products. Which doesn’t mean this law isn’t overreaching–just that I don’t know because the article doesn’t tell us. Seems like an easy way around this would be a minimum number of bars per year underneath which producers would be exempt. But even artisanal soapmakers *should* disclose ingredients.

Artisanal organic soap bars
Would small-batch organic soaps be affected? No.

Later, I saw another comment from someone who did take the time to do the research; businesses with less than $100,000 in sales are exempt.

In short, this article is an attempt to stir up hostility with a nonexistent controversy. And it seems that Senator Dianne Feinstein is not an evil tool of the personal care companies after all.

I wonder, if we dig deep enough, if we would find some of the big chemical-based personal care products companies—or perhaps an opponent of Senator Feinstein—have a hand in this disinformation campaign. The list of industry giants supporting the new legislation (and thus, imposing tougher standards for themselves) is a long one but it’s certainly not every company.

Incidentally, I’ve said for years that the tough European Union rules on personal care products were a huge marketing opportunity for companies that meet the standards. Whether based in the US or Europe, the first few companies that demonstrate they meet the tougher standards ought to go be very successful in the stores.

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By Posted on Posted in Activism, censorship, Demographics/Psychographics, Diversity, language, Marketing Techniques and Philosophies, Peace and War, Politics, propaganda, Psychology, Shel's Personal Life Tagged with , , , , , , ,

Today, I encountered a post from an Internet friend who lives in Israel, urging Israeli Prime Minister Benjamin “Bibi” Netenyahu to bomb Iranian nuclear facilities.

The post made me feel queasy. My original response was a desire to scream and yell that this was racist. Fortunately, I had enough self-control not to give into that stupid and unproductive urge. I also didn’t want to start a firestorm of negative attacks on me because I had the temerity to disagree with a view that I felt was both racist and extremist. And yet I wanted to confront this way of thinking and not let it go unchallenged.

So instead, I thought for a couple of minutes about what type of response would actually be heard and not blocked out—what could actually advance a dialog. (I will confess that I haven’t always been skilled in that type of response, but I think I’ve gotten much better in the past several years.

And this is what I finally wrote—knowing that my friend is deeply religious, and that an appeal to his religious convictions might actually get through.

Even as poor a student of the Torah as I am knows that God does not want to see innocent blood shed. Your recipe for Bibi would leave hundreds of thousands dead and the Middle East–including Israel–in flames. Possibly the entire world. I urge you to think carefully about unintended consequences.

And amazingly enough, this actually did open a door for some mild and thoughtful dialog. Not a perfect outcome but one I could feel reasonably good about. I had used the marketing principles I teach, and given the right message for the audience.

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By Posted on Posted in Branding, Business Ethics, Eco-friendly, Energy & Sustainability, Entrepreneurship, Environment, Green Business, Green Marketing, Innovation, language, Social and Economic Justice, Socially Responsible Investing, Technology Tagged with , , , , , , , , , , , , , ,

I just took a first stab at writing an Environmental and Social Change Business Bill of Rights. Adopting these principles would level the playing field and enable green, socially conscious businesses to compete as equals—and in that competition, they will win almost all the time.

But this should not be just me spouting off. I got the discussion started, but I want to learn what others would be important in that kind of a campaign (and who has energy to work on it.

Also, I’ve got seven points here. If we continue to model it after the US Bill of Rights written by James Madison (who later became President of the United States), we need ten What did I leave out?

We, the people of Planet Earth, hereby declare that every nation and the planet as a whole have certain inalienable rights, including Life, Sufficiency, Peace, and Planetary Balance. To these ends, we call upon the governments of the world, at all levels, to establish these rights through mandating the following policies:
1. Manufacturers shall take full responsibility for their products at all stages in the product lifespan, including manufacturing, distribution, use, collection, reuse, disassembly, recycling, and disposal. Retail and wholesale channels shall accept used products and convey them back through the supply chain to the manufacturers.
2. Passing off costs to others, as externalities, is not acceptable. Pollution, waste, destruction of others’ property, etc. will be paid for by the entity that causes it.
3. All new construction or major renovation shall meet minimum standards of energy, water, and resource conservation, as well as fresh air circulation. Such standards shall be incorporated into local building codes, meeting or exceeding LEED silver or stretch codes.
4. All newly constructed or significantly renovated government buildings shall be Net Zero or Net Positive in energy and water use, producing at least as much energy and water as the building uses. Private developers shall receive incentives to meet this standard.
5. All subsidies for fossil (including but not limited to oil, diesel fuel, airplane fuel, natural gas, propane, and coal), nuclear, or other nonrenewable energy sources shall be phased out as soon as practical, to be completed within a maximum period of three years.
6. All subsidies that promote fossil-fuel-powered vehicles over cleaner alternatives, including subsidies to infrastructure exclusively or primarily for their use, shall be phased out as soon as practical, to be completed within a maximum period of ten years.
7. Average fleet vehicle mileage standards shall be increased to 70 MPH for passenger vehicles carrying up to six people, and to 40 MPH for trucks and buses within ten years. Non-fossil-fuel vehicles shall be designed to make a contribution to stationary power needs.

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By Posted on Posted in Advertising, Branding, Copywriting, Demographics/Psychographics, language, Marketing Techniques and Philosophies Tagged with , , ,

Many years ago, I signed up for a Discover card for some very specific reason (it may have been in connection with buying an appliance from Sears, which owns Discover). I use this card so rarely that at least twice, when I’ve received replacement cards, I noticed that I had never bothered to activate the one that was about to expire.

So I was extremely amused to get a very hypey 4-page mailer—it looks like the copywriter studied all the greats and completely misunderstood the lessons—that begins (bolding and underline in original—see picture),

Headline of the lying letter from Discover
Headline of the lying letter from Discover

YOU’RE ABOUT TO BE REWARDED …
The Loyalty You’ve Demonstrated
The Past 14 Years Has Earned
You This Exclusive Invitation.

How Exclusive? Fewer Than
One Discover® Cardmember In Five
Is Receiving This Mailing.

And then it goes on to tell me I qualify for fast-track balance repayment that could shave a year and several thousand dollars off my repayments.

What’s wrong with this picture? Let me count the ways:

  1. As I mentioned, I’m not a loyal customer. I don’t even keep this card in my wallet. So I don’t believe the copywriter’s attempt to make this offer sound exclusive.
  2. Even if this were my primary card, I’m not exactly bowled over to learn that 20 percent of a user base in the millions is getting the offer. Exclusive? Ha ha ha.
  3. One more way to assure me this is nothing resembling the exclusive offer it pretends to be: the invitation code (required to participate in the program)—is 23 characters long, not counting hyphens.
  4. The lack of segmentation—OK, so this is the mailing manager’s fault, rather than the copywriter’s—is appalling. I never carry a balance. On ANY of my credit cards. I use them as 20- to 50-day access to funds without accruing interest, an easy way to track my purchases and save on postage (by paying one bill on line rather than a bunch of bills with mailed checks), and oh yes, a way to get air travel by accumulating frequent-flyer points for stuff I was going to buy anyway. So under any circumstances, I’m not even in the target market for this “exclusive” offer.
  5. The text of the letter is actually a strong argument against running up credit-card balances. It shows just how much this costs—something many consumers barely think about. The takeaway I get from this letter is don’t buy what you can’t afford, and pay your bills on time and in full, as I do, so you never pay these exorbitant charges.
  6. The meme of “make 2015 the year you took control” is ludicrous. You want to take control of your credit card debt? Pay off your balance and stop running it higher. Switching from five to four years of repayment servitude doesn’t cut it.
  7. Finally, the visual layout is a real turn-off. The thing is just drowning in too much bold, too much underlining (and the underlining is inconsistent—either underline the individual words or the phrases including the spaces, but don’t mix them), too many call-outs in a fake-handwriting font (does the designer really think we’re going to be fooled by the slight bowing in the underline?).
  8. Page 1 of the lying letter from Discover
    Page 1 of the lying letter from Discover

    Oh, yeah, on page two, which is even more cluttered with bold, underlining, and “handwritten” pull-outs, a footnote mentions that not everybody gets the spiffy 6.99% APR that “Jim” gets. Some people are going to pay usurious rates of up to 18.99%—YIKES!

It’s letters like this that give marketers a bad name.

This letter actually did inspire me to take action. First, I’m writing this blog. I get to use them as an example of how not to do direct mail. And second, I’m finally going to cancel my Discover card. I don’t choose to do business with companies that lie to me.

By the way, if you’d like marketing that doesn’t scream, doesn’t lie, addresses its exact target audience and effectively differentiates your products and services, give me a call at 413-586-2388 (8 a.m. to 10 p.m., US Eastern Time) or drop me a note. I make my living as a marketing and profitability consultant, with particular emphasis on green/socially conscious, businesses, independent small business, and authors/publishers.

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