Category: Demographics/Psychographics

By Posted on Posted in Demographics/Psychographics, Energy & Sustainability, Shel's Personal Life, travel Tagged with , , , , ,

Yesterday’s postal mail brought an invitation by the Massachusetts Department of Transportation to survey our driving habits.

I live in a rural area, along a state highway but between two college towns. Green as I’d love to be, I go most places by car. Occasionally, I’ll have enough time to bike to Northampton or Amherst, but it’s about 50 minutes each direction, and that’s a big chunk out of my day. It’s also not a very pleasant ride, along a busy, very hilly highway with lots of curves and potholes and big stretches without a shoulder.

I’m a lifelong fan and USER of public transportation. Growing up in New York City, I was eight years old when I switched from the school bus to the public bus—and that was with a transfer. I’ll often take buses instead of driving to Boston or New York (and I’ve actually booked Amtrak for my next trip to Washington). When I travel out of my area, I rarely rent a car unless the destination city is the start of an extended driving trip. If I’m just staying locally, I use buses, trams and subways (and the occasional taxi.

There’s a local bus that runs past my house. But even though I’m a public transit guy, I’ve lived here 12 years and have never taken it. Why? Because it’s set up to fail. The local transit authority, in its wisdom, runs full-size coaches three times a day in from Northampton to South Hadley and twice a day back to Northampton. I have lots of reasons to go to Northampton, but I can’t do it on the bus. The first trip to Northampton that passes my house arrives at 5:30; the last bus back departs Northampton at 5:35. So that leaves five minutes, after business hours, to do my business. Ha, ha.

If I happened to want to go the other way, I could have a whole hour in South Hadley, between 5:05 and 6:05 p.m. Whoopie! Oh yeah, I could also arrive at Mount Holyoke at 8 a.m., and if I happened to somehow discover nine hours of things to do in sleepy South Hadley, I could catch the 5:05 back home. Thanks a lot.

I can see these rare buses go by my house, and they’re usually very uncrowded. What a surprise! Set up a bus service to fail, and then complain that nobody takes the bus.

But how’s this: what if instead of a 40-passenger coach scheduled as to be unusable, there was a 10-passenger van or minibus, going, say, every two hours. Labor cost would be higher, as a driver would have to be diverted from a more popular route. But the other costs of operation, such as fuel, would be sharply less for each run. And my whole family would probably use the bus several times a week, especially if the route were extended three miles past Mount Holyoke to the high school my son attends, at the beginning and end of the school day. Probably so would a number of other people. Maybe enough to make the route viable.

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By Posted on Posted in Advertising, Corporate Social Responsibility, Demographics/Psychographics, Marketing Techniques and Philosophies, People Helping People, poverty, Social and Economic Justice Tagged with , , , ,

Editor’s note: I like to say that my blog “covers the intersections of ethics, politics, media, marketing, and sustainability.” But I think this may be the first post in six years of blogging that touches on all five.

Levi’s “Go Forth” Ad

Chris Brogan’s blog brought my attention to a Levi’s ad called “Go Forth”—one of the most thought-provoking ads I’ve ever seen.

“A long time ago, things got broken here. People got sad, and left. Maybe the world breaks on purpose—so we can have work to do.” The young girl narrator says this, and a bunch of stuff about the pioneer/frontier spirit.

The ad shows a lot of images of a distressed town, Braddock, Pennsylvania—but also images and especially narration of hope and achievement. The people in the ad are not professional actors, but Braddock residents, apparently.

How I reacted

To, me this ad was about a company wanting to make a difference in a town. Yes, I noticed everyone was wearing Levi’s—but I didn’t pick up a message that I should buy its blue jeans. I got the message that it’s my job to make a difference in the world, no matter what I happen to wear.

Now, I confess—As an entrepreneur motivated more by creating social and environmental change than by making a monetary fortune, I am exactly who this ad is directed at. And I was fascinated. I took the rare step of typing in the link that was displayed on the video to find out more: Levisgoforth.com.

[Side note: In my book, Guerrilla Marketing Goes Green, I attack the conventional wisdom that you need seven or more touchpoints to create action. I argue instead that if you match message to market exactly, even a single impression may be enough. In this case, I took action immediately, on my first exposure.]

The Shocking Call to Action

Fully expecting a corporate rah-rah site about how Levi was helping communities, I was rather shocked to find a third-party site about the project, and one that was fairly critical of the company (click on the Go Forth and Facts pages). The site is anonymous, though there is a contact-the-site-creator link, which brings up an e-mail address for someone named Brett. Obviously, this link was added later, and not by Levi’s.

Apparently, Levi’s made a one-time million-dollar investment in the community, which is being put to good use creating artist spaces and the like. The effort has the active support of the mayor, but apparently is somewhat controversial in town. But the site attacks Levi’s for treatment of workers, shipping all its manufacturing jobs overseas, and environmental violations, as well as for trying to make the problems go away with a one-time infusion of cash. It says, “We all want to see Braddock Prosper we just have different solutions” (punctuation and capitalization are from the original).

What’s really odd to me is that this third-party intervention is the only call to action. Why didn’t Levi’s have one of its own? They get me all worked up with a feel-good surge of “I can do something,” and then utterly drop the ball.

If you’ve followed my work, you’ll know I’m not usually a fan of image-only advertising (though I’ve seen it serve some powerful purposes, even on campaigns I’ve been involved with). I believe strongly in having a call to action. That is particularly true when you use such deep emotional hooks as this ad does. Why leave people with no place to go? Why not harness that energy?

A Different Reaction

I asked my wife, novelist Dina Friedman, to view the ad. Although she teaches in a business school, she’s not an entrepreneur. But like me, she is an activist. Her reaction was quite negative: “They’re trying to tell me that their blue jeans are a way out of poverty. If they want to show corporate responsibility, why not run an ad highlighting what they’re doing for this community.”

How About You?

View the video. visit the go forth site. And tell me what you think. Please post your comment below.

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By Posted on Posted in Demographics/Psychographics, Diversity, Social and Economic Justice Tagged with , , ,

This post is part of today’s worldwide BloggersUnite event, Empowering People With Disabilities.

As my Boomer generation ages, and as our parents move well into the elder category, I reflect often on something I learned as a young organizer with the Gray Panthers (1979-80): the idea that society had best learn how to incorporate people with disabilities into active daily life, because most of us were going to grow into that category sooner or later. Accidents, injuries, degenerative diseases, and the general aging process mean that most of us can’t physically do some of what we used to do.

But it certainly doesn’t mean we can’t be useful and productive. Role models are all around us. My Gray Panther chapter leader was a woman in her 70s who could barely see or hear and had some walking disabilities. She could still give fiery speeches once I brought her to the senior center we’d be speaking at that day–and at age 70, she’d taken up yoga and become a vegetarian.

In fact, long before there was consciousness about disability rights, I was raised reading about some of the intellectual and artistic superstars with disabilities. Helen Keller is the most famous, a widely respected author, speaker, and thinker who could neither see nor hear. Also, the inventor and scientist Charles Steinmetz and President Franklin Roosevelt, among others. Grandma Moses, one of America’s most famous painters, never picked up a brush until age 76–and that left a 25-year career as an artist before her death at 101.In our own era, physicist Stephen Hawking comes to mind.

Now, with disability activism and a much greater visibility following the 1988 Americans with Disabilities Act, we see over and over again the talent and resources we had lost by shutting people with disabilities away and out of the mainstream. We’re a long way from full equality, but we’ve sure made progress.

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By Posted on Posted in Abundance and Prosperity, Demographics/Psychographics, Marketing Techniques and Philosophies Tagged with , , ,

Normally, I stay far away from all the get-rich-quick stuff. But I remember when copywriter John Reese became the first Internet marketer to (at least publicly) break the million-dollar-in-one-day barrier.

In fact, I remember thinking at the time, oh, for goodness sake, you want us to buy into your product launch so you can set a sales record? Puh-lease! I didn’t buy it. Nevertheless, I watched what was going on, and was pleased for him when he surpassed the goal.

Well, I just stumbled on a short interview of John Reese by Tony Robbins on the psychology of this order-of-magnitude breakthrough ($100,000 in a day was considered fantastic back then). Both of them compare it to Roger Bannister’s four-minute mile, and they share lessons about achieving any BIG goal that I think transcend the (to me, not very interesting) specifics of making a big pile of money.

Two things struck me particularly:
1. The opening titles say Reese was $100,000 in debt. I have to wonder how such a world-renowned copywriter (I’d heard his name for years, long before this event) got into such a hole in the first place; the video, alas, doesn’t address this.

2. Reese’s thinking was much bigger than I realized. I hadn’t known that a million in a day was about ten times as much as had been done before. It reminds me of Amory Lovins’ thinking about energy use: that it’s just as easy or perhaps even easier to save 80 percent of your energy than to save 10 percent.

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By Posted on Posted in Demographics/Psychographics, General Commentary, Marketing Techniques and Philosophies Tagged with , , , , ,

Whole Foods’ standing is less than it was before CEO John Mackey wrote a well-publicized op-ed in the Wall Street Journal, attempting to put the brakes on health care reform. According to Mashable.com, which covers social media, positive perceptions of Whole Foods dropped 10 points in a week, and a 13 point drop in the perception that respondents would be proud to work there. Mashable also notes that the boycott group launched on Facebook is up to 27,000 members.

I’ve been very vocal over the years, saying that strong values can add business value and profitability–most loudly in my award-winning sixth book, Principled Profit: Marketing That Puts People First. Does this mean that CEOs shouldn’t be vocal in expressing their opinions on issues of the day?

Not at all. To me, it indicates that CEOs should choose businesses where their key demographic is in alignment with their values. Whole Foods’ constituency is overwhelmingly liberal-to-progressive. If management is shown to be ultra-conservative, their stand may “play in Peoria”–but not necessarily in Cambridge, Berkeley, Austin, Ann Arbor, and the other progressive communities that have welcomed a full-service organic and natural supermarket.

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