Category: Marketing Trends/News

By Posted on Posted in Business Ethics, Marketing Techniques and Philosophies, Marketing Trends/News, People Helping People, Web 2.0/Social Media

Yeah, I know–viral marketing and all that. And I actually love referral marketing, but not like this.

But am I the only one offended when someone gives me a tell-your-friends page before I even see the product? It’s happening more and more lately. These unfortunates happened to be the ones to push me into ranting about this trend, but it could have been any number of others.

At least these guys were smart enough to do a “no, thank you” link where I could still get the download. But I value my reputation and I’m not in the habit of sharing e-mails of my friends with strangers who send bulk mail. Had the only way to get the report been to fill in e-mails, I’d have either given phony names or bailed out.

Maybe this is one of the factors contributing to the growth of social media at the expense of e-mail. Successful marketers can still be clueless when it comes to human relationships.

In fact, when I get to all those petition sites (and I confess, I sign a lot of political petitions), the thank-you page invariably asks for addresses of my friends. I never give them. Instead, if I find the petition worthy enough to send, I’ll forward the e-mail, bcc, to my politics list.

And at least there, I’ve had a chance to see the text, decide if it’s something I want, and pass it on. Why marketers think I’m going to feed their mailing-list fish tank before even seeing the fish… Yuck!

If you like this rant and want more about how to run and market an ethical, successful business, you may have a look at my award-winning sixth book, Principled Profit: Marketing That Puts People First. You can get the first few chapters as a no-charge download, and you don’t have to fill in a squeeze page OR a tell-a-friend page to get it. So there.

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By Posted on Posted in Arts & Entertainment, Marketing Techniques and Philosophies, Marketing Trends/News, Politics, Web 2.0/Social Media

Copywriter Drayton Bird recently talked about the element of surprise. Here are two brilliant ads that harness that principle.

First, Shirley Golub, who is a progressive candidate challenging House Speaker Nancy Pelosi for the Democratic Party nomination for Congress. Watch her video here (scroll down about half a screen).

This is an example of how to be extremely effective on basically zero budget. One camera, one talking head, no special effects, I’m guessing a single take–and twisting a metaphor of Pelosi’s in an unforgettable way. And then spreading it through the power of social networks like the People’s Email Network, which put up that page and notified its thousands of activists.

If I were directing the shoot, the only advice I’d give Golub is to not look down so much–put the script somewhere you can see it while appearing to look at the camera.

On to the other ad: a slick, commercially produced, expensive (large cast), quite salacious and extremely funny bit that’s rapidly making its way around the Net. And boy does it ever harness the element of surprise (Yes, I have some issues with the politics of the surprise but to say more would spoil it–suffice it to say I recognize and criticize the issue). Don’t watch this one if you wouldn’t see an R-rated movie.

The surprise is there, all right, and it will get tons of viral exposure–I got the whole huge Youtube video e-mailed to me, and I’m betting it’s making the rounds on MySpace, Facebook, etc. But I wonder how many people will remember the product 24 hours later. In other words, was it a good investment for the manufacturer?

Bet someone does some research on this, eventually.

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By Posted on Posted in General Commentary, Marketing Trends/News, Shel's Personal Life

Grrrr! If you think e-mail is reliable, you’ve just been lucky so far. The only way you can know for sure that e-mail has reached its destination is if you get a response. Nothing else is sure–and people don’t realize this!

For several years now, I’ve encountered increasing difficulties in getting mail through. For a while, I couldn’t even e-mail my own mother! More of a problem–I had a client in Poland where e-mail between us was so unreliable it ended up causing them not to work with me anymore.

Far too much legitimate mail is undelivered, filtered to trash, or simply lost forever. And I, for one, am totally sick of it.

Today, I tried to respond to someone who had answered my note about a possible speaking gig. It was blocked, with a 550–we-think-this-is-spam-so-we’re-not-going-to-send-it message. And yes, I plugged it into one of the popular spamcheckers and got a clean rating. At least this time, I actually got notified that my mail wasn’t going to leave my server (this doesn’t always happen). Then I copied the entire contents into an attachment, deleted the text, and added one line about why I was sending an attachment–and that was blocked! I will have to call my recipient on Monday

Yet somehow, even though probably at least 5 percent of my totally legitimate inbound and outbound mail never arrives, I get at least 20 up to 100 or more total crap junk spam jobs every day: “Nigerian scam” letters offering to pay me a percentage of some huge transaction…messages about account security from banks I’ve never done business with….offers to extend the size of various body parts I may or may not happen to have…procurers of various mind- or body-altering chemicals, legal or not.

Why in heck can this total crap clog up my mailbox while the real stuff is blocked?

It’s time for a movement of resistance. E-mail is extremely broken and it needs to be fixed. It was at one time the most effective means of communication ever devised, and it’s dying a long slow death.

Let’s take it back! If we can send astronauts to the moon, surely we can figure out a way to block the real junk and let through the real mail. The automated tools don’t work. I’m tired of having my business interfered with by floods of junk mail and blocked real mail. I’m tired of spending huge amounts of time and effort trying to get blocked e-mail to go through, and more time deleting all those spams. I’m tired of my ISP deciding what I can and can’t read, and guessing wrong all the time. I’m tired of challenge-response systems that put undue burden on their correspondents. I’m tired of spam-filter solutions that work for a year or two and then get completely bollixed up. I’m tired of having to send only a teaser about my newsletters and forcing my readers to click to the web. I’m tired of missing important mail that does get to my inbox, but doesn’t get seen because too much garbage piles in on top of it.

And I’m wondering if it’s time for some kind of mass movement or campaign to members of Congress (or the national legislature that governs you)–or SOMETHING!

P.S. In my fifth book, Grassroots Marketing: Getting Noticed in a Noisy World, I have a section called “Spam: The Newbies’ natural Mistake,” in which I demonstrate mathematically that spam is a really bad idea from the spammer point of view as well as from the user. https://www.frugalmarketing.com/shop.html

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By Posted on Posted in General Commentary, Marketing Trends/News

Scott Karp’s Publishing 2.0 blog has a very interesting analysis of the proposed Microsoft/Yahoo merger:

The main problem with Microsoft and Yahoo, looking forward, is that they are not web-native companies — they rely on centralized control models, rather than distributed network models — thus they are not aligned with the grain of the web, which is a fundamentally a distributed network.

Microsoft and Yahoo rely on software lock-ins (Windows, Office, IM clients, web mail) to maintain their user bases — but without distributing any of that value to the network or harnessing the value that the network would give back if they did. As such, they do not benefit from network effects, which is precisely what powers Google — and why Google will likely still beat a combined Microsoft/Yahoo.

Jeff Jarvis, in Buzz Machine, also sees a similarity of operational strategies in these two giants:

Yahoo, I’ve long argued, is the last old media company, for it operates on the old-media model: It owns or controls content, markets to bring audience in, then bombards us with ads until we leave. Contrast that with Google, which comes to us with its ads and content and tools, all of which I can distribute on my blog. Yahoo, like media before it, is centralized. Google is distributed.

Maybe I’m thick, but I don’t really see the similarity. I see Yahoo as in many ways much more like Google than like Microsoft–and in many ways, as the precursor to all these Web 2.0 social networks springing up:

  • Yahoo spread virally because it created a much better search experience–as Google did later to overcome it
  • Yahoo has tried over and over again to broaden its offerings and provide one-stop shopping for free, a model which Google emulated
  • Yahoo’s corporate culture is much more Silicon Valley-loosey goosey, while MS is much more of an old-line massive and rigidly structured corporation–more like its original partner IBM (read yahoo exec Tim Sanders’ book, Love is the Killer App, which I reviewed here–scroll down–for a look into Yahoo’s culture)

    I would in fact argue that at least some Yahoo tools offer exactly the same kind of distributed power that Google does. For instance, Yahoo acquired, years ago, the first e-mail discussion group tools that really allowed anyone to set up and run a discussion list or newsletter (egroups, which had recently bought onelist) and rolled them into its own Yahoogroups–one of the few instances in which I find a Yahoo tool superior to Google’s version. How many hundreds of thousands of people are operating–for free–this very powerful and completely decentralized information creation and distribution method that once required a programmer and a pile of money?

    In fact, other than placing ads, I can’t think of anything that Yahoo charges for–whereas MS’s whole model is based on expensive software and forced upgrades.

    One thing all three companies, Microsoft, Yahoo, AND Google, have in common is their desire to aggregate massive amounts of information about their users–which makes me, personally, very nervous.

    Overall, I agree that Google will be the victor–but not for the reasons Karp and Jarvis posit. Google will win because it just provides a much better user experience. Which would you rather search with: Google’s clean, pleasant interface, instant results, and much better ability to return the right pages on the first results page, or Yahoo’s visual bombardment, slower and less accurate results? Most people have chosen Google.

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    By Posted on Posted in Marketing Trends/News, media-general

    Talk about a clueless company! First its PR department issues wrong information. Then when journalists pick up the story and cast the company in a negative light, they demand retractions saying the story was based on erroneous information–but not bothering to mention that the wrong stuff was supplied by them in the first place.Read more »

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    By Posted on Posted in Copywriting, Marketing Techniques and Philosophies, Marketing Trends/News

    On one of the many Internet marketing newsletters I read, I got this link, and this teaser:

    Over 82% of the people who have viewed this
    video have opted in for more information.

    Must be pretty powerful, eh? So I went to check it out.

    What I found was a short and extremely well-produced video from one of the masters of Internet marketing, someone who has been behind the launches of a dozen or so successful “continuity” programs–where you pay a fee each month until you tell the company you want out. Most of the continuity programs out there sell membership programs; this guy sells software tools, as well as a very popular seminar series.

    And he’s someone who very much understands the power of focusing on benefits, and of delivering value–and has parlayed that understanding into many millions of dollars.

    So it was a shock to watch this video. It’s an exercise in non-benefit-oriented brand-building, and the call to action at the end is extremely week in my opinion–what I call “empty calories marketing.” In other words, the sort of thing you’d expect from a large ad agency that wants to make its client feel good but doesn’t care about actually generating results, and not one of the most sophisticated direct marketers on the planet.

    Well, maybe he knows something I don’t. I wasn’t moved to leave my name of the squeeze page at the end, but if that copy in the e-mail blast is to believed, better than 4 out of 5 visitors do leave their names.

    I’ll be curious to learn what kind of results he gets from this. And also whether other marketers disagree with me and feel the ad is effective.

    Note: the link above is the affiliate link for the people who sent me the e-mail. I am not an affiliate of this program.

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    By Posted on Posted in Arts & Entertainment, Marketing Techniques and Philosophies, Marketing Trends/News

    Watch the stunning commercial Sony made showing fireworks made of paint instead of the usual substances.

    Then watch the behind-the-scenes story of the making of this commercial.

    As a marketer, what conclusions can you draw? Here are a few of mine:

  • It is still possible to make commercials that are also art–even make them absolutely riveting
    The logistics involved in this 60-second spot are as complex as a general’s decisions on the battlefield
    f you don’t have several million dollars to play with, making TV commercials may not be the best use of your marketing resources, because you cannot compete with this level of craftsmanship
    If the purpose of the ad is to get me to buy this particular TV, the ad is an utter failure; at no time does it show me any benefit to this set over any other
    However, if the purpose is to draw a positive association with the theater, the excitement the art of it, and the viral thrill of sharing it with your friends, then the ad is a rip-roaring success–but whether that will translate to enough additional sales to justify the costs of producing and airing the ad, I don’t know
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    By Posted on Posted in Business Ethics, Marketing Techniques and Philosophies, Marketing Trends/News, Publishing

    It’s bad enough that sploggers go around lifting articles and slapping them up on splogs (spam blogs) with no paragraph breaks and a bunch of Google ads.

    Now, Business Week reports on professor Philip M. Parker, “author” of 300,000 scraped books.

    I am sorry, but setting a computer robot to pull data from a topic is not authorship. While as a multi-source compilation it probably doesn’t qualify legally as theft, it certainly leaves a bad taste in my mouth! Some of “his” reports sell for as much as $495, too.

    Yuck!

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    By Posted on Posted in Blogroll, Customer Service as Marketing, Marketing Techniques and Philosophies, Marketing Trends/News, Web 2.0/Social Media

    I love discovering fresh, articulate voices who discuss important things. And today I discovered Mike Wagner, of OwnYourOwnBrand.com. He writes elegantly on the brand as based in the customer’s own experience. I particularly enjoyed his story of the broken minor promise that cost a hotel $30,000 in lost future revenue, and also of the receptionist who made him feel special.

    What especially interests me is the way I found him. I participate fairly passively on several Web 2.0 social networking sites. This morning, I logged onto Plaxo and found that someone in one of my groups had posted a link to the Thinking Blogger Awards. And Mike was one of the five honored Thinking Bloggers. Is that cool, or what?

    If you’re not starting to harness Web 2.0 in your own business, maybe it’s time to start.

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    By Posted on Posted in Marketing Techniques and Philosophies, Marketing Trends/News

    OK, so I’m a word guy. I use the power of copy to inform, persuade, and hopefully make a difference. When I’m forced to create a layout, it tends to be barebones–the minimum work necessary to get my words to appear.

    Still, I have a lot of respect for good design as a component of good marketing. Here’s a link to 45 prize-winning blog designs. Most of them are easy to rest your eyes on, eye-catching, and still easy to read.

    If my assistant and I can figure out something easy, maybe this blog will start looking nicer. But then again, I’m a jeans-and-t-shirt kind of a guy, so maybe not.

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