Tag: framing the discussion

By Posted on Posted in Consumer Issues, language, People Helping People, Technology, Uncategorized Tagged with , , , , ,

Let’s finally bury the terms “wheelchair-bound” and “confined to a wheelchair”!

For someone whose legs don’t work or don’t work well, a wheelchair is a device of liberation, opening up many places s/he couldn’t reach otherwise. With the aid of a wheelchair, a person with walking disabilities can run errands, walk in the park, hold a job that might be otherwise unavailable…

Language, too, can be liberating, instead of restricting. How about “uses a wheelchair” or “is in a wheelchair”? The way we frame things influences how we and others perceive them—that’s the secret of marketing, of politics, of education, and of changing the world. Let’s market the idea that people with disabilities can be strong, healthy, active participants in society, not bound to the furniture.

And while we’re at it, let’s do a better job of making more things accessible to people who use wheelchairs. That means more curb cuts, wider doorways, and wider bathrooms. It means rethinking transportation of people with disabilities,

Kangaroo electric wheelchair car—One way to rethink transportation for wheelchair users
One way to rethink transportation for wheelchair users

changing the ways we wait in lines, and of course, how we design wheelchairs. It means thinking about the field of vision of someone whose head is several feet lower than a standing male adult.

And also it means being much more accurate in our descriptions of just about everything. Example: If you run a restaurant and the bathroom is a 24-inch-wide sliver of space on the main floor with barely enough room for a standing human to turn around—or worse, down a steep flight of steps and a narrow hallway in the basement—don’t describe your restaurant as wheelchair-accessible, even if the front door is barrier-free.

Fix things so your place of business really IS accessible. As Boomers age and our bodies get less reliable, this makes good business sense, because more of your customers will continue to be able to visit your business.

Note: I am able-bodied. I wrote this in response to seeing a “wheelchair-bound” comment from a marketing friend in his late 50s. My views on this have been shaped by:

  1. My experience in my early 20s as a paid organizer for an elder’s rights organization
  2. Seeing the incredible things that people with disabilities have been able to accomplish when society accepts them as people who can contribute and doesn’t treat them as a burden—and noticing how much more that was in evidence after physical barriers began, slowly, to be eliminated once  the Americans with Disabilities Act of 1990 took effect.
  3. Hosting a meeting and discovering that someone who wanted to attend couldn’t come because I lived at the time in a second-floor walk-up
  4. 6 years in my 30s and 40s as an official city-appointed member of the Northampton, Massachusetts Commission on Disability, dealing with such issues as how local theaters could provide access to people with mobility impairments
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By Posted on Posted in Activism, Business Ethics, Copywriting, Democracy, language, Marketing Techniques and Philosophies Tagged with , , , , , ,

“Framing” is the way you position an issue, ideally in terms that are easy to grasp. Alan Grayson is one of the few on the left (Van Jones is another) who are really good at framing. Look how he describes the impact of Walmart’s low wages as an attack on taxpayers, on Cenk Uygur’s national TV show—something people on the right can relate to. (The full transcript is at that link.)

As you pointed out, the average associate at Walmart makes less than $9 an hour. I don’t know how anybody these days can afford their rent, afford their food, afford their health coverage, afford their transportation costs just to get to work, when they’re making only $9 an hour or less.

And who ends up paying for it? It’s the taxpayer…The taxpayer pays the earned income credit. The taxpayer pays for Medicaid. The taxpayer pays for the unemployment insurance when they cut their hours down. And the taxpayers pay for other forms of public assistance like food stamps. I think that the taxpayer is getting fed up paying for all these things when, in fact, Walmart could give every single employee it’s got, even the CEO, a 30% raise, and Walmart would still be profitable… I don’t think that Walmart should, in effect, be the largest recipient of public assistance in the country. In state after state after state, Walmart employees represent the largest group of Medicaid recipients, the largest group of food stamp recipients, and the taxpayers shouldn’t have to bear that burden. It should be Walmart. So we’re going to take that burden and put it where it belongs, on Walmart.

Consider framing for wide appeal when you develop your organizing messages. If you plan carefully, framing can play a major role in the debate. I credit a lot of the success of Save the Mountain, the environmental group I started in 1999 that beat back a terrible development project in just 13 months, to the careful attention I paid to framing, starting with the very first press release and continuing through the whole campaign.

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