Tag: facebook

By Posted on Posted in Customer Service as Marketing, Frugality/Frugal Fun, Marketing Techniques and Philosophies, Web 2.0/Social Media Tagged with , , , ,

When a lot of people think of crowd-sourcing–harnessing the network of common wisdom–they probably think first of Wikipedia, which is written by its users. But Wikipedia, and Wikis in general, are only the most visible piece of an amazing phenomenon that dates back to the earliest days of the Net. Maybe eight or ten years ago, I was interviewed in some publication about how to get support and problems-solving for free or very low cost. And I described, among other things, how I got technical support from my then-most-current social media strategy: e-mail discussion groups.

It’s usually easy to find an informed and intelligent group of people who are delighted to answer your question. Online communities have been solving people’s problems for several decades. The form keeps evolving–from BBSs to -L listservs to yahoogroups, and now, to communities like Twitter, groups on Facebook, LinkedIn, Plaxo, etc. But just as TV did not replace radio and radio did not replace print, this is an additive process; the old ways still work.

Just today, I ran into a problem with my home phone somehow forwarding to my business line. I didn’t set this up and couldn’t figure out how to turn it off. So I posted on Twitter, and a few minutes later, I had the answer. But I also have an issue with Amazon.com’s Advantage program, and I won’t look for the answer on Twitter or Facebook. I’m going to be asking on the two yahoogroups publishing discussion lists I follow. I expect I’ll find the answer. Knowing which audience makes sense for which kinds of questions makes a difference. And it also makes a difference if you consistently provide value to others within the community; people will be much more helpful if you’re seen as one of the “good guys.”

So…with all this free consulting (not to mention free information on the Web, already posted)…why do people still need consultants? Simple: Responses on social networks are typically off-the-cuff, general advice that may or may not be relevant to a specific situation. Even if someone spends 20 or 30 minutes answering a question, that person doesn’t know your specific situation, and won’t be expected to go into depth. In fact, social networks are an excellent way to demonstrate that you know what you’re talking about, so that when people do need to go deeper, they turn to you.

Yes, this really works; I’ve actually built my business on it. And just as an example of the free-to-fee model, I’ve given you the skeleton here. If you want to know the nuts and bolt, I have various infoproducts that can help, including my award-winning sixth book, Principled Profit: Marketing That Puts People First.

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By Posted on Posted in Web 2.0/Social Media Tagged with , , , , , ,

Mari Smith is a brilliant young marketer who has absolutely seized the reins of Facebook and Twitter and become a social media rock star. We had a conversation a couple of years ago when I was keynoting a conference she was attending, and she was the one who finally pushed me over the edge to get set up on Facebook. I’d already been on several other social networks without any visible results, but under Mari’s guidance, I found Facebook indeed quite useful.

Yesterday, Mari put up a great new blog post that I really like, jumping on the news that Oprah has begun Twittering and featured Twitter (and actor Ashton Kutcher, who is the first Twitterer to have a million people following his tweets–and in just a couple of days, has jumped to 1,201,192–that’s another 200,000 people! Most people have fewer than 500 total) on a recent episode.

Mari issued a call to become a “conscious twitterer.” That’s been my approach all along, and I’m delighted that Mari has given it a name.

Speaking of conscious social media: this blog is likely to be pretty quiet the next ten days. I’m leaving the country and made a “conscious” decision to leave my laptop behind. I do have one post queued up for later in the week, just to keep the search engines from thinking I’ve abandoned it.

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By Posted on Posted in Abundance and Prosperity, Marketing Techniques and Philosophies Tagged with , , ,

Someone on LinkedIn asked, “Is there an opportunity for a startup online business to become a successful brand when there are so many established players?” I think my answer is worth sharing here.

Think back to 1997. Where did you go for search? Probably Yahoo or AltaVista. Google came in and blew them out of the water *because the user experience was so much better.*

Think about Facebook jumping from academia to mainstream in the last couple of years, right after Rupert Murdoch spent an enormous fortune to buy MySpace–and made MySpace much less relevant.

Think about Amazon developing the affiliate model, so that any mom-and-pop website could add a bookstore with no work involved–and how that fueled explosive growth.

So the answer is clearly yes, if you have an attractive user experience that’s better than what else is out there.

I’d recommend reading the partnering strategies sections in my award-winning sixth book, Principled Profit: Marketing That Puts People First, https://www.principledprofit.com – it’s far easier to go where there’s already an existing audience than to create your own from scratch.

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