Category: Advertising

By Posted on Posted in Advertising, Energy & Sustainability, language, Marketing Techniques and Philosophies Tagged with , , , , ,

In the Great Advertising Debate, branding vs. direct response, I’ve always come down on the side of direct response. Every marketing message (not just ads) should have a call to action, a way of moving the reader/viewer/listener forward.

With the Internet making it very easy to remove material from its original context and share it, I see a lost opportunity in this spoof ad by an environmental group attacking Royal Bank of Canada for its funding of highly polluting and environmentally destructive oil extraction from Canadian tar sands. Here is this stunning video, as flawlessly produced as anything from Madison Avenue.

On the original page, the action is clear:

Email RBC’s CEO Gordon Nixon and ask him to stop financing dirty tar sands oil and start funding a clean energy future.

But inevitably, there will be versions of this video circulating by e-mail or posted on other websites. All they needed to do was have a slide at the end with the URL to take action. That chance will be lost. People will see this video, with no action step at the end, and they won’t know what to do about it. They’ll be a bit more educated on the issue, but will have no place to channel their new concern.

Also, the letter text itself is another lost opportunity. Mired in passive language and bureaucratic tone, it takes some doing to extract (pun intentional) the actual message. Yes, there’s the opportunity to edit the letter, but the complete rewrite that’s called for will be too time consuming and most people won’t bother. I confess, I didn’t bother.

Here’s the first paragraph; tar sands don’t even come up until paragraph 2:

Amidst an unprecedented transformation in the banking sector, RBC clings to the outdated idea that social responsibility is separate from core banking activities. This letter is to encourage you to update its social and environmental practices to meet modern standards.

This was probably a deliberate choice, to talk to a banker in banker’s language. But I think it’s a wrong choice. I’d have gone for a much more direct lead, like

RBC’s continued funding of environmentally devastating tar sands oil extraction is not acceptable to stakeholders, and won’t be acceptable in the courts.

I’m going to use the email contact on their website to send these suggestions, so the page may have been fixed by the time you see it. If so, more power to them. I think Rainforest Action Network does great work, and my goal is to educate, not to embarrass. I’m dong it publicly because I see many worthwhile messages and opportunities similarly lost in the inability to step out of the branding mindset. Next time you send out a political action message, I hope your call to action will be clear and thoroughly integrated.

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By Posted on Posted in Advertising, Energy & Sustainability, Marketing Techniques and Philosophies Tagged with , ,

Tonight I was reviewing the PowerPoint for the talk on Green Marketing I’m giving next week in Davos, Switzerland. And I was struck yet again by the big case study in my talk: a company that has been producing products from recycled paper for 60 years, but only bothered to tell anyone within the last decade.

What a marketing advantage they would have had, if they had made this commitment the centerpiece of their marketing–especially in the old days, when it was hard to find recycled paper goods at any price, and their pricepoint was competitive with non-recycled brands.

Instead, they actually went bankrupt before the turnaround management team rebranded the company and emphasized saving a million trees.

The lesson: if you’re gong to do the right thing, harness the marketing leverage it gives you! This is something I discuss extensively in my eighth book, Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet (co-authored with Jay Conrad Levinson), BTW.

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By Posted on Posted in Advertising, Marketing Techniques and Philosophies, Shel's Personal Life Tagged with , , , , ,

Visiting my father in Florida, we treated him and his ladyfriend to lunch on fashionable Ocean Drive in Miami Beach’s South Beach deco district. Lots of lessons here on how to deal with a saturated market.

First of all, almost every restaurant (and they are numerous), not only on Ocean Drive but on several of the surrounding streets, like Lincoln Mall and Española Way, hires shills: people to stand outside, engage anyone walking by, and try to get them to stop and eat. Most of the restaurants have at least one, some have several (for the most part, pretty young women, many with European accents. I guess it must be effective, but after a while, it feels like running the gauntlet.

Second, recognizing that the consumer benefits from comparison shopping, many of the establishments print up postcards with their (for the most part very similar) offers. To us as consumers, this was very helpful, because after walking three or four blocks along the strip, we had a basis for remembering which ones had seemed like the best choices (and in fact returned to one to actually eat on the basis of the postcard).

Third, when you’re doing popular loss-leaders, you make up the revenue in other ways. We were offered $4.95 breakfasts and $8.95 to $9.95 lunches all up and down the street. The food was actually quite good—but a simple cup of tea was $3.50!

Finally, one to avoid: unpleasant surprises. When we were seated, the shill had told us she could to the advertised prices or 20 percent off the specials on display. My father asked the price of the steak special: $65! “I didn’t want to buy the cow,” he said, ordering instead one of the $4.95 breakfast deals: a huge omelet with meat, cheese, and vegetables.

We saw this same strategy in some of the retail shops, where some items were really, really cheap, and others were wildly overpriced a shelf or two over.

On the steak dinners, I imagine a fair number of people order one of the displayed specials without bothering to learn the price, and suffer major sticker shock when the bill arrives (or maybe after the drink specials, they’re too gone to notice). Considering that the same restaurant is using the same term to describe both its loss-leaders and its top-line offerings, I think this could be a disaster. It doesn’t strike me as a good way to make up revenue. In a crowded market, the last thing you want is a customer loudly arguing about the bill, especially in an open-air café that faces directly out on the street. Yes, of course, there are many places where you can pay $65 for a steak dinner and feel fine about it, but those are not restaurants that get you in the door on the basis of a $9.95 entrée. Different market, different clientele, different expectations, and no price resistance.

Interestingly, our dinner choices for two of our three nights were restaurants with no shill. In both cases, we had excellent, reasonably priced food, and the place was certainly busy enough.

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By Posted on Posted in Advertising, Business Ethics, Marketing Techniques and Philosophies

Respect your prospect’s intelligence! It’s one of the points I make repeatedly in Principled Profit: Marketing That Puts People First–and with good reason. To succeed in business, you need long-term relationships. And you don’t get them by insulting people.

I could list bad-practice examples from now until the end of time. Every once in a while, I find one that just pisses me off because it seems to shout, “Hey, Stupid! Send us money!” The one that landed in my postal mailbox today was one of them.

It was a plain, typed envelope–with a sprayed barcode and a nonprofit bulkrate stamp. No return address.Yeah, I opened it–after all, Google’s AdSense checks can’t be identified from the outside.

Inside, a post-it with this text in a very UNconvincing handwriting font:

Shel,
have you
seen this?
Brian

Yes, three lines of text all lined up, and the name about under the question mark.

The sticky note was attached to (and amazingly precisely lined up with) a piece of newsprint. The front had an ad for a charity I’ve heard of but don’t contribute to. The back was a fake news story about the same charity.

No clue about who Brian might be, except that the fake article mentions the CEO’s first name happens to be Brian.

So just how stupid does this charity think I am? Am I supposed to be fooled into thinking this is from someone I actually know? That despite the bulk stamp and barcode, I was individually selected? Does a “news story” with no byline, no identifier about the paper it might have ran in? Or that the article and the ad just happened to be back-to-back and fit perfectly with no wasted space? Puh-leeze! Stopping only to be humiliated in this blog post, this mailing goes straight to the recycle bin.

Why, after all these years, do marketers continue to write, design, and distribute this crap? Do they really think we’re going to be fooled? Do they actually want dumb-as-a-slug contributors or customers who won’t ask embarrassing questions?

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By Posted on Posted in Advertising, Marketing Techniques and Philosophies Tagged with ,

Latest idiocy in my inbox:

Avoid the PR Spam Blacklist

Last week a well-regarded blogger published and blacklisted the names of individual PR firms and publicists who have sent “unsolicited (and almost always irrelevant) product pitches.”

While we know that you do not set out deliberately to “spam” journalists, it is clear that the practices that we have relied on in the past are no longer effective for engaging today’s media. Many of these practices are, in fact, counterproductive.

Our industry is changing.  And as professionals, we must adapt to the way that our audience – the media – is doing business today. Journalists want story ideas they can use. Journalists don’t want an email box full of spam.

New rules require new tools. And we think our application…(Named product and sales pitch begin here)

Hello–how did this happen to get into my in-box? If you guessed as a spam, you’re right. I have no prior relationship with this company, and if spamming me with a message about how spamming is ineffective is any indication of their intelligence, I’m not going to have a relationship with them.

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By Posted on Posted in Advertising, Marketing Techniques and Philosophies Tagged with , ,

Actual submission from my contact form today:

subject = Resume Services
realname = REMOVED TO PROTECT THE GUILTY
position =
Company = SEO Company
Add1Street = 224 Lawrence Road
Add2City = New York
Add2State = New York
Add2Zip = 11111
Add2Country = USA
phone = 000-000-0000
email = REMOVED TO PROTECT THE GUILTY
comments =
Internet Marketing Services

We would like to get your website on first page of Google.

All of our processes use the most ethical “white hat” Search Engine Optimization techniques that will not get your website banned or penalized.

Please reply and I would be happy to send you a proposal.

Excuse me, but just how is spamming my contact form (and with fake contact info, no less) a white-hat approach?

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By Posted on Posted in Advertising, language, Marketing Techniques and Philosophies, People Helping People

I love this!

Troy White writes about a 97-year-old macho cowboy event, the Calgary Stampede, and how organizers got these touch cowboys to benefit breast cancer research by wearing pink.

Be edgy and/or challenge them – “Are you tough enough to wear pink?” This was the campaign they ran this year – everyone who bought a pink western shirt (yes – for the guys) was donating a percentage of the shirt price to breast cancer research. This was a HUGE success for them … in the parades – everything was pink … at the bars – half the guys were wearing pink … at the midway grounds – pink, pink, and more pink. Major success – and for a very good cause.

It reminds me of the long-running “Don’t Mess With Texas” campaign, also as macho as they come–and what you might not remember is that it’s an anti-littering campaign!

I love the idea it’s possible to reframe very progressive messages in ways that resonate with a cowboy crowd. The reverse is probably also true. I’m a very un-macho guy with a strong progressive streak. What kind of message would reach me for a conservative cause? Either direction, this method makes for a lot of food for thought in marketing.

I do spend some time discussing how to frame in my award-winning sixth book, Principled Profit: Marketing That Puts People First,by the way. Please see elsewhere in this newsletter for a deep-discount offer on that life-changing book.

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By Posted on Posted in Abundance and Prosperity, Advertising, Energy & Sustainability, Marketing Techniques and Philosophies Tagged with , , , , ,

Scott Cooney writes on Triple Pundit about ecopsychology…the correlation between sustainable lifestyle choices and happiness (which seem to focus, in this particular article, on how much happier Germans are than Americans, even though Americans earn and consume so much more. But Germans have a lot more time off work, and presumably spend some of that time getting close to nature.

While he doesn’t exactly connect the dots–in fact, relying on the reader to make some rather big leaps in assumptions–there is a key takeaway here: that beyond the feel-good aspect of doing what’s right for the earth, sustainable lifestyles also offer inherent psychological benefits, because being outside in a clean and well-functioning environment reduces stress, increases feel-good hormones, etc.

And the implication for marketers–and this, I think, is extremely important–is that when marketing a Green product, you should have some hooks not only about saving the world, but about the better mental state that results in doing what’s right for your soul and your psyche, as well as the earth. I bet some very powerful campaigns could be shaped around this message.

For more on marketing Green,I recommend my award-winning sixth book, Principled Profit: Marketing That Puts People First. It includes profiles of people like Amory Lovins and some unique, holistic ways of looking at Green issues in the marketing world.

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By Posted on Posted in Advertising, Marketing Techniques and Philosophies Tagged with , ,

Oh, this is bright! I got an e-mail from a company I’ve never heard of, about VOIP phone service. By coincidence, I’ve been researching some stuff in that space, so when they offered “The Top Ten Reasons Companies are Switching to (company name),” I actually clicked over to see it (something I normally don’t do in response to unsolicited sales messages).

So they spent all that time and energy to get me to click, and what do I get when I reach the site?

The Top Ten Reasons you should switch to (company name).

Please complete the following form in order to view The Top Ten Reasons you should switch to (company name). Thank you.

They want my name, email address, company, phone, company’s approximate number of phones, number of office locations, and state before they will deign to show me their sales pitch?!? Sorry, guys. I DON’T think so! Utterly clueless!

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By Posted on Posted in Advertising, Copywriting, Energy & Sustainability, Marketing Techniques and Philosophies Tagged with , , , ,

Watch this ad from Honda about how to be a doer for the environment, and tell me what you think.

Here’s what I think:

I love the message of the ad, that not only gives us specific, easy things we can do to be more environmentally responsible drivers (only the beginning of what’s possible), but also positions Honda as a leader. But I think for a general audience the ad is a disaster, because it doesn’t give one important snippet of crucial context before slowly beginning the sloooow narrative.
I was halfway through before I realized the voiceover was Garrison Keillor (or a very close sound-alike). If people “get” that more quickly, then they will forgive taking 30 seconds or so to even start talking about the issue, because that’s his style. But I didn’t realize that at first, and if I hadn’t been told ahead of time what the ad was about, I would have been gone. So this could be a whole lot more effective if
1) There’s a splash page at the beginning that has a caption like “Garrison Keillor’s Eco-Driving Tips”
2) It aired in places where Keillor is a known quantity

BTW, if you want easy tips to be more eco-friendly in AND out of your car, I recommend my just-published e-book, Painless Green: 110 Tips to Help the Environment, Lower Your Carbon Footprint, Cut Your Budget, and Improve Your Quality of Life-With No Negative Impact on Your Lifestyle. It’s cheap, and the tips are very easy to implement. Yes, there’s a section on transportation.

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