Month: January 2011

By Posted on Posted in Arts & Entertainment, Peace and War, propaganda Tagged with , , , ,

Ever see a 76-year-old-man up on stilts—and not just ordinary stilts but giant ones that elevated him 15 or 20 feet above everyone else?

I saw Peter Schumann, the tireless founder of Bread & Puppet Theater, do just that yesterday, at a performance in Boston.

Bread & Puppet Theater founder Peter Schumann, age 76, walking high above other performers on giant stilts.
76-year-old Peter Schumann, on giant stilts

Schumann founded the well-known political theater troupe back in 1963. Known for its giant puppets and unflinching anarchist-socialist politics (not to mention Schumann’s visual art and breadbaking, the collective nature of its living and working, and incorporating audience members including kids into its performance), Bread & Puppet has been fighting the good fight for decades.

Puppet-headed actors on stage: Bread & Puppet Theater
Puppet-headed actors on stage: Bread & Puppet Theater

I first encountered them in the early 1970s, when I used to attend demonstrations against the Vietnam war as a teenager. Walking the line between art and propaganda, the large troupe, based on a  beautiful farm in Glover, Vermont, is always entertaining, and always committed to the arts as tools of personal empowerment, affordable to all.

Peter Schumann talks with the cast just before the show
Not yet in costume, Peter Schumann huddles with the cast at the end of the dress rehearsal

I’m glad they’re still out there pushing the envelope, and was particularly glad to see a large number of kids, both in the audience and among the volunteers who got there early to rehears and join the cast for the day.

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By Posted on Posted in Arts & Entertainment, travel Tagged with , , ,

By Shel Horowitz, Editor, Global Travel Review

In my many trips to San Francisco and the Bay area, I’ve tended not to go to the Mission District. I’d walked through it on my first trip to the city, way back in 1976, and remembered it as a depressing area with more than its share of derelicts. While it was not as raunchy as the Tenderloin, it was not, at that time, a place that inspired return visits.

Well, things have changed—somewhat. Valencia Street in particular has gotten somewhat chi-chi, with a wide range of restaurants (and prices), cafes, bookstores, and small shops. I met friends at Osha Thai: upscale and very tasty, with unusual—I’d even call them exotic—menu choices and yet very reasonable prices.

And the Mission is host to an incredible diversity of murals: I’m guessing well over 100, often stacked next to each other in rows of five or more. The largest concentration I saw was along the entire length of Clarion Alley, which runs east from Valencia near 17th Street to Mission (I only made it as far as Lexington halfway down). Themes range from Aztec gods to revolutionary hiphop culture, and artistic quality ranges from thoroughly brilliant to quite amateurish.

Murals in Carion Aley, San Francisco
Phtographers and gawkers in San Francisco's mural-lined Clarion Alley

Another good collection is just east of Mission in the low 20s, behind and around of all things a Zipcar parking lot.

Murals at a Zipcar parking lot, San Francisco
Murals at a Zipcar parking lot, San Francisco

And then there’s the Women’s Building, whose four-storey corner edifice at 3543 18th Street has turned into a giant canvas for muralists on both street-facing sides.

Side view of the Women's Building, San Francisco
Side view of the Women's Building, San Francisco
African woman with child mural closeup, the Women's Building, San Francisco
African woman with child mural closeup, the Women's Building, San Francisco

While San Francisco is a charming, beautiful city, many parts of it lack sufficient trees. Not so Delores Street, a beautiful boulevard with a refreshingly green tree-lined median strip. At 16th is a large Spanish-style church, and immediately next to it is the mission of Saint Francis of Assisi, for whom the city is named.

The original San Francisco mission (built 1785-91) and the neighboring basilica
The original San Francisco mission and the neighboring basilica

The original mission dates to 1776, but this building was constructed a bit later, 1785-91.

Like Valencia, Mission Street has a number of food choices. I met another friend at Gracias Madre, a vegan Mexican restaurant, and from there, continued walking up Mission to 24th Street.

This is an area that time forgot. Crumbling old movie theaters, pawn shops, and yes, lots of derelicts curled up in doorways when not going through trash to salvage deposit bottles. Many of the buildings on this upper stretch have not been updated in decades.

Has time forgotten this thrift shop and pawn shop on San Francisco's Mission Street?
Has time forgotten this thrift shop and pawn shop on San Francisco's Mission Street?

And yet the impression was clean, and the murals were everywhere, and the streets were full of people who seemed engaged with their landscape.

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By Posted on Posted in Abundance and Prosperity, Corporate Social Responsibility, Energy & Sustainability, Green Business, poverty Tagged with , , , , ,

(This is Part 2 of my report on the Sustainable Foods Summit. If you missed Part 1, please click here.)

And some insights that I knew already, but appreciated the reminders—most of which were echoed by several presenters:

  • Yields, quality, and taste of organics have improved a lot in the last couple of decades—often due to technology innovations that allow packaging more quickly after harvest and longer shelf life.
  • Private-label supermarket brands have moved from their original positioning as generic, low-quality price-leaders to elite niche brands.
  • The best sustainability initiatives combine multiple benefits and create wins for multiple players in the supply/consumer chain (examples include a new packaging process that lowers energy use, costs less, delivers fresher food, and reduces worker risk…a commitment to ship product on trucks with full loads…ways to turn wastes into inputs for a different process, closing the loop and reducing both pollution and cost).
  • The lack of definition for “natural” causes problems.
  • Turning cropland from food production to energy production has unforeseen consequences. For example, the much-heralded corn ethanol movement a few years ago resulted in higher food prices both in the developed markets and, critically, in developing countries where the increases led immediately to greater hunger problems—and ultimately, did not have a positive impact on the energy picture.
  • Just because other people tell you a positive initiative is impossible doesn’t mean it is. Many “impossible” goals turn out to be quite possible, once buy-in spreads through an organization or its customer base—even sourcing from small farms to serve food at big cafeterias.
  • People have a wide range of reasons for going green—from committed environmental or hunger activism to personal and family health.

Although organized by Europeans—they also do one in Amsterdam—most attenders were American or Canadian, with a handful from Latin America (including one presenter who’s part of a large family-owned sustainable sugar plantation and mill in Brazil). It looked to me that about 180 people attended. The conference had only one track, which means everyone got to hear from all the presenters—a nice change.

Despite all the questions that have no consensus answer yet (see Part 1), there was a lot of agreement:

  • GMO is a major threat to organic growers because of its ability to infiltrate and contaminate organic fields.
  • Only 3rd-party certifications (as opposed to self-declaration by a grower or an industry trade group) give the consumer something to trust in, but there’s a problem of certification clutter and oversaturation, leading not only to consumer confusion but also a burden on growers and suppliers trying to comply with and document multiple certifications—and of course, very crowded packaging labels. This is likely to shift as more comprehensive certifications (for example, covering both organic and fair trade) start to come on the market.
  • The best certifications cover not only growing methods but also working conditions—and their attention covers not only the absence of chemicals, but also positive steps to rebuild soil, spread health, etc.
  • The range of practices considered “sustainable” is quite wide, and ultimately the consumer has to decide what’s really important—but any definition of sustainability has to include an adequate livelihood for the growers and their workers.
  • Sustainable products may originate locally, or from far away, though the later can have a pretty big carbon footprint.
  • Sustainable products need sustainable packaging. Many companies have drastically reduced their packaging through careful redesign.
  • Both to save money and to reduce environmental impact, many farmers and producers are moving at least partly toward green energy sources.
  • In the end, sometimes you have to make choices. You may not be able to get organic, local or fairly traded, biodynamic, minimally processed, and appropriately packaged all in the same product—so you do the best you can and help the world reach the point where you can get all the desired attributes without having to choose among them.
  • The sustainable foods industry has a responsibility to make an impact on issues around hunger, poverty, and the economic viability of indigenous suppliers.
  • Sustainability is a process, a journey of many steps. And while all of us need to start taking at least some of those steps, even those who have been on the path a long time still can find ways to improve.

Shel Horowitz is the primary author of Guerrilla Marketing Goes Green and writes the Green And Profitable/Green and Practical monthly columns.

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By Posted on Posted in Corporate Social Responsibility, Energy & Sustainability, Green Business Tagged with , , , , ,
  • Can you preserve the soil by switching to no-till farming if it means you can’t use organic methods?
  • Which is more sustainable: a lightweight plastic bag made from virgin materials (i.e., petroleum), or a plastic clamshell using 40 times as much material, but made from recycled water bottles?
  • If biodegradable (PLA) plastics are made from GMO (genetically modified organism) corn, are they any better than non-biodegradable plastic?
  • Is organic enough of a standard, or do we hold out for the much stricter but much rarer Demeter Biodynamic certification?
  • Are food-industry giants squeezing out small artisan brands, or opening up new opportunities for them?
  • And can we achieve a food system that combines the artisan quality and chemical/petroleum independence of pre-20th century food production with the massive volume and ability to feed hungry people of the 20th century Green Revolution, while achieving the distribution necessary to end hunger?

These are some of the questions attendees at the Sustainable Foods Summit grappled with on January 18 and 19, 2011 in San Francisco.

Conference presenters included a number of certification agencies and a few consultants (including me on the marketing side) as well as producers and retailers both from major companies like Tesco’s Fresh & Easy Neighborhood Market, Safeway and White Wave (whose brands include Silk and Horizon) as well as much smaller companies like Theo Chocolate and Washington State’s Stone-Buhr Flour.

Some of the things I hadn’t heard before:

  • It’s well-known that cows are a huge source of methane emissions (a worse climate change problem than CO2)—but I hadn’t known that cow burps cause almost twice the emissions of cow manure, and that cow burping can be greatly reduced through feeding the cows a healthier organic grass-based diet rich in flax, which also raises the Omega-3 level in the milk (a good thing).
  • Cows fed a healthy organic diet live an average of three times as long and have more lactation cycles; this translates directly into increased profitability of the farmer.
  • Organic farming can sequester 7000 pounds per acre of CO2 per year.
  • By converting some acreage to oilseed crops such as sunflowers, farms can supply a goodly percentage of their energy needs, feed cows, and gather the seeds as a cash crop. (These four bullets from Theresa Marquez of Organic Valley dairy cooperative; the percentages on cow emissions were from Bree Johnson of Straus Family Creamery)
  • Makers of biodegradable plastics often source from GMO corn. (Adrianna Michael, Organic and Wellness News)
  • No-till farming vastly reduces soil erosion (which can lower the altitude of a conventional farm by more than a foot in 40 years), but is difficult to do without chemical weed control.
  • Organic, interplanted, and no-till soil hold a lot more water, and look, smell, and even taste healthier than conventional soil.
  • Some private-label supermarket brands, including Safeway’s O Organics, are now being marketed through other retail channels not owned by the original company. (Alex Petrov, Safeway)
  • Even though it’s more expensive to start with, you get 20% more yield from a natural beef patty compared to a conventional one, which makes progress toward evening out the price. (Maisie Greenawalt: Bon Appetit Management Company, an institutional food service provider for colleges, museums, and corporate cafeterias)

(This report will continue tomorrow)

Shel Horowitz is the primary author of Guerrilla Marketing Goes Green and writes the Green And Profitable/Green and Practical monthly columns.

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By Posted on Posted in Business Ethics, Customer Service as Marketing, Marketing Techniques and Philosophies, Shel's Personal Life, Web 2.0/Social Media Tagged with , , ,

I just had a very unpleasant experience buying a ticket on Delta Airlines’ website. And since, in writing and speaking about creating green, ethical, and expectation-surpassing business success, I often address customer service issues, I’m going to transform this crappy experience into a no-charge customer service consultation to Delta. I get a blog post; they get free advice. Deal?

1. Thou shalt prepopulate your required telephone “country code” field with the United States country code, especially if the passenger has a U.S. address. Most Americans have no idea what our country code is, and if they do know, they’ll type a 1. +001? You’ve got to be kidding.

2. When thee kickest back my form for not having the country code properly, thou shalt remember my preference on whether I want travel insurance, and not subsequently kick it back out because YOU unchecked my preference.

3. Thou shalt load pages in a reasonable time. If I can read one to three e-mails every time I wait for my page to update over my broadband connection, you have a service delivery problem. And when the session requires 20 or so pages because of all those ridiculous kickbacks for the country code or the insurance, you have a frustrated customer spending half an hour of forever-gone time and computer eye fatigue in order to complete a transaction that should have taken under ten minutes.

4. Thou shalt not tell me my session has timed out while waiting for YOUR page to load, and then not really mean it, causing confusion. Fortunately, I’ve seen this before and just hit the back button several times until I got to a screen that remembered I was actually still logged in. I’d have been pretty annoyed if I had to log out and relog in.

5. Thou shalt not try to route me from Orlando to Fort Lauderdale via New York. It would be faster to drive! If you have to send me in the wrong direction, how about someplace a whole lot closer?

6. Thou shalt not try to take 40,000 of my hard-earned miles for a measly domestic flight from New England to Florida. That should get me to Europe!

7. Thou dost earn my gratitude for a reasonable fare when I switched to cash, and thou didst receive my business as a result.

8. However, thou shalt NEVER raise the fare between the time I click the Purchase button and the time you process my credit card! That, if you had been a human and not a computer, would be called an illegal bait and switch. That is also a way to get customers really mad at you and badmouth you publicly over blogs and social networks. If it says $230 when I hit Purchase, you should honor that price and not tell me, oh, by the way, we raised the price while you were having trouble with our webform. (Your exact words were “Due to changing availability, the fare you selected is no longer available. Here’s the lowest fare for your flight(s).”) Yeah, it’s only ten bucks, but it’s absolutely inexcusable. It’s one thing to raise the price if I come back a day or even an hour later, but I had initiated the transaction at the offered price and you didn’t honor it. Your computers should simply not be allowed to do that (and airline sites in general should not be allowed to present ticket options that are no longer available).

9. Thou earnest back a few karma points for ease of seat selection. Thank you.

10. But thou losest them again for not telling me whether any of the flights serve meals, and if so, allowing me to state my dietary requirements. It would be easy enough to indicate meals, snacks, or no food, and if meals, to indicate needs.

OK, there you have my personal 10—not commandments but suggestions—that would improve your customers’ attitude toward you, deliver a much more positive experience, and create fans instead of reluctant buyers. If you want more, I recommend my award-winning eighth book, Guerrilla Marketing Goes Green. I’ll even give you (or anyone else who registers a purchase a the site) $2000 in extra bonuses for buying a $21.95 book. See, creating a good customer experience isn’t that hard.

In addition to his award-winning books, Shel Horowitz also writes the Green And Profitable (for business) and Green And Practical (for consumers) monthly columns.

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By Posted on Posted in Shel's Personal Life Tagged with , , ,

When setting up my time goals as of the first of the year, I also committed to paying attention to whether they were realistic, and how close I was coming. I knew going in that I wasn’t going to be exactly on the mark, and that I wasn’t going to beat myself up for failure when the dominant trend was “this is so much better than you did last year.”

And I won’t be tracking on weeks I’m away. This is an at-home schedule.

So far, I’m actually fairly pleased.

My goals were:

  • Work for paying clients: 2 hours (120 minutes)
  • My own writing, research, and marketing: 1 hour (60 minutes)
  • Processing e-mail: 2 hours (120 minutes)
  • Participating in social media: 15-30 minutes
  • Dealing with finances, bills, recordkeeping, etc.: 30 minutes
  • Office and household organizing and cleaning: 30 minutes
  • Professional reading: 1 hour (60 minutes)
  • Physical exercise: 1 hour (60 minutes)

And my averages for Monday through Friday:

  • Work for paying clients: 77 minutes (13 minutes below goal)
  • My own writing, research, and marketing: 82 minutes) (22 above goal, this is good!)
  • Processing e-mail: 158 minutes (Uh-oh! Still wrestling that demon!). That does not include the significant time I spend answering queries from reporters—which I’m trying to keep below an hour a day, but really depends on who’s looking for what
  • Participating in social media: 25 minutes (right in the target zone, because I could measure and track and not let it over-consume my time)
  • Dealing with finances, bills, recordkeeping, etc.: 45 minutes (and that will be disproportionate this week too, because I’m getting my taxes done Wednesday)
  • Office and household organizing and cleaning: 33 minutes (pretty good, but more was on household than on office)
  • Professional reading: 38 minutes (a bit low, 22 minutes under)
  • Physical exercise: 63 minutes (that’s fine)

So what have I learned so far?

  • There ARE enough hours of the day, although I understandably came up short the day I had three hours out of the house for meetings and errands (and that threw off the average for financial and organizing, both of which took a zero that day)
  • E-mail is a monster. Even going well over my quota, and even exempting the time I spend answering queries from reporters  I ended the week with 300 more messages in my inbox than I’d started, and spent a bunch of untracked time yesterday fighting it back down below 1000. I get an average of 300 messages every weekday. Some of those take three seconds to scan and delete, some require 15 or 20 minutes to answer, and most are somewhere in between. I’ve always felt that 100 inbound messages a day is a reasonable number to deal with, and I’m now taking active steps to reach that goal. I’ve unsubbed from dozens of newsletters and LinkedIn groups, and will continue to reduce the flow. If I don’t get direct and significant value from nearly every issue, out it goes. I’m also thinking seriously about ways to outsource more of my mail.
  • Finding the time to focus doesn’t necessarily mean productivity. Some of my writing shifts were terrific, with words just pouring into my keyboard. Other days were frustrating, spending 20 minutes in one case to track down just three contacts.
  • Overall, this regime is a very good thing. It is forcing me to stay much more closely on track, I’m feeling very productive, and I’m getting more of my goals accomplished. And I’m working on ways to get more value out of the time I spend, so that’s a secondary goal for me.

I’ll report back next maybe at the end of February, where I’ll have had some time to really work with this and fine-tune it.

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By Posted on Posted in Peace and War, People Helping People, Social and Economic Justice Tagged with

I received a notice today about a photo exhibit of Albanian Muslim rescuers of Jews during the Holocaust—taken by a Jewish photographer, Norman H. Gershman. This rescue took place while the country was under Nazi occupation:

When Hitler’s troops began invading the Balkan States in the early 1940s, Muslims across Albania took an estimated 2,000 Jewish refugees into their homes en masse and welcomed them not as refugees, but as guests.  They disguised these Jews as Muslims, took them to mosque, called them Muslim names, gave them Muslim passports, hid them when they needed to, and then ferried them to inaccessible mountain hamlets.  “In fact, Albania is the only Nazi-occupied country that sheltered Jews,” says Gershman.  The Jewish population in Albania grew by ten-fold during World War II, and it became the only country in occupied Europe to have more Jews at the end of the war than at the beginning.  Records from the International School for Holocaust Studies show that not one Albanian Jew or any of the other thousands of refugees were given up to the Nazis by Albanian Muslims.  “They did this in the name of their religion,” Gershman said.  “They absolutely had no prejudice what so ever.”

If I can manage to get to NYC before January 29, I am so there! I see two key takeaways in this story:

1. Even in the face of unspeakable evil, there will be people who do the right thing, even at great personal risk.

2. This is one of many pieces of historical evidence that Jews and Muslims can coexist, yet another reason to disbelieve the racists on both sides who say such a thing is impossible.

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By Posted on Posted in Energy & Sustainability, People Helping People, Protests and Crackdowns, Social and Economic Justice Tagged with , , , ,

Nuclear Information and Resource Service reports in a recent newsletter that Congress received 15,000 letters and countless phone calls opposing the inclusion of $8 billion in bailouts (a/k/a “loan guarantees”) for new nuclear plant construction—and that the final interim funding bill to keep the government running did NOT include this boondoggle. The item is not on the NIRS website but you can find the entire newsletter reprinted here.

In other words, the power of an organized populace resulted in a victory, something that’s getting less frequent all the time but is still very much possible. Let’s hope for many more in the coming year.

Do not let anyone try to tell you that nuclear fission is in any way green. It’s an environmental disaster under the best of circumstances, and at its worst, it could make the Deepwater Horizon disaster in the Gulf of Mexico look like a spilled cup of coffee. Here’s a post I wrote some time back that gives some among many reasons to oppose nuclear power (scroll past the feed from this blog).

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By Posted on Posted in Shel's Personal Life Tagged with , ,

Over the weekend, rather than a new year’s resolution, I came up with a formula to break my day into pieces, by task, and hopefully boost my efficiency. My goals for this year are to spend my weekday workdays (starting at 7 a.m. and continuing through 10 pm, with lots of breaks for meetings, eating, outdoor time, cooking, relaxing, spending time with family members, etc.) approximately like this:

  • Work for paying clients: 2 hours (120 minutes)
  • My own writing, research, and marketing: 1 hour (60 minutes)
  • Processing e-mail: 2 hours (120 minutes)
  • Participating in social media: 15-30 minutes
  • Dealing with finances, bills, recordkeeping, etc.: 30 minutes
  • Office and household organizing and cleaning: 30 minutes
  • Professional reading: 1 hour (60 minutes)
  • Physical exercise: 1 hour (60 minutes)

Well, this is pretty cool for day #1: my actual breakdown, with an hour and a half left to go looks like this:

  • Work for paying clients: 63 minutes (need to improve tomorrow)
  • My own writing, research, and marketing: 62 minutes including writing this post
  • Processing e-mail: 124 minutes
  • Participating in social media: 42 minutes (need to cut back a bit until the other work is done)
  • Dealing with finances, bills, recordkeeping, etc.: 65 minutes, partly because I have a very early tax appointment this year, so for the next couple of weeks this is going to get more attention, and partly because it took me 20 minutes to track down an error in the spreadsheet I was working on
  • Office and household organizing and cleaning: 75 minutes, mostly organizing three weeks of trash for a dump run—tomorrow I hope to spend the quota on my office
  • Professional reading: 31 minutes
  • Physical exercise: 45 minutes with the dog walk, and 20 minutes on my exercycle coming later

I am realistic. I know that life happens, and I won’t be exact. But I’m pretty pleased—and I know that I’m going to spend the next half hour on professional reading, and come in very close on everything except client work. I don’t generally do client work at night, because my clients should get my best thinking, and that’s in daylight.

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By Posted on Posted in Abundance and Prosperity, Green Business, Shel's Personal Life Tagged with , , ,

1. To move forward on my goal of reaching critical mass for the two self-syndicated columns I’m launching, Green And Profitable, for business, and Green And Practical, for consumers. Both emphasize easy, low-cost, high-return approaches. Click here to see samples of the business column. (I’ve written text and sample columns for Green And Practical, and bought the domain, but this is so new that the site isn’t live yet.) My goal is to have 1000 paid subscribers and/or generate $10K/month from this by the end of 2012. It’s going to be really cheap for media, $10 per insertion—and I’m also offering private-label (PLR) e-mail/print rights to corporations and associations at 25 cents per name per year, which is where I suspect the money will mostly come from. If I’m successful, I will actually, for the first time, make my living as a writer of consumable content, rather than of marketing materials—this after publishing eight books and more than 1000 articles.

–>And by the way, I’d be very grateful for connections to people who might want to license PLR rights to one or both of the columns (people with a green product or service, for instance). I am willing to pay $200 commission for any column client who commits to $1200 per year or more. shel (at) principledprofit.com or twitter to ShelHorowitz.

2. To structure my work days to include two hours of billable/client work, 1 hour on my own writing or marketing (blog, columns, speeches, services), 2 hours maximum on e-mail, 15 to 30 minutes on social media, 1 hour of professional reading, half an hour each on office organization and bills/postal mail, and an hour of exercise. I have timekeeping software, and I’m going to use it.

PS–instead of an annual letter, we did a humorous quiz. If you want to learn more about my family and get a smile in the process, click over and have a look.

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