Month: May 2009

By Posted on Posted in Abundance and Prosperity, Business Ethics, Energy & Sustainability, People Helping People, Social and Economic Justice Tagged with , , ,

When are sustainability measures real, and when are they a counterproductive waste of time and money?

That was one of a several very interesting questions posed by Dean Cycon, CEO of Dean’s Beans and award-winning author of Javatrekker: Dispatches from the World of Fair Trade Coffee (Chelsea Green, 2007).

Dean’s Beans uses only organic fair-trade coffee and cocoa, typically pays farmers well above the fair-trade minimum while still keeping consumer prices very affordable, and reinvests substantial profits into locally governed sustainability/economic development projects in the communities that supply his coffee. He’s also perhaps the business person with the highest integrity that I’ve ever encountered.

Not surprisingly, his revenues and profits have grown every year, despite the recession.

In a speech to small business owners in Massachusetts, Cycon described how he had decided not to invest thousands of dollars in a more eco-friendly liner for disposable coffee cups, that in a year would keep about a basketball’s worth of plastic out of the landfill on a year’s volume of 100,000 cups. It didn’t make either economic or environmental sense, he said.

On the flip side, Cycon was asked to be the organic coffee supplier when Keurig introduced its wildly popular single-serve coffee makers. He looked at the machine, was disturbed by the large amount of plastic that would be consumed, and suggested to the engineers that they redesign it more sustainably, replacing the disposable plastic containers with biodegradable ones made of the same thick paper used to make egg cartons. When the company declined, he refused to supply the coffee, a decision that cost him millions of dollars, but which still feels like the right decision to him. He’s actually looking to develop a competing model that would be more eco-friendly.

Cycon has also been an agent of change within the coffee industry, challenging companies like Starbucks and Green Mountain to up their percentage of fair-trade sources, and to make much larger donations to village sustainability programs in the coffee lands: $10 million to his $10,000, in one case.
On the fair trade issue, he points out that if a large coffee roaster sources four percent from fair-trade co-ops, that could mean 96 out of every 100 farmers are not making a living wage.

His challenge to business in general? Bring CSR and sustainability “deeply into your business” as an integral part of decision-making, and don’t just tack it on at the end. With that attitude, Cycon believes companies can influence their vendors, their customers, and other stakeholders to take many more sustainability steps: from convincing UPS to use biodiesel trucks in the fleet to biodegradable paper from their label supplier.

Award-winning author of Principled Profit: Marketing That Puts People First and seven other books, Shel Horowitz writes and speaks on driving success through environmental sustainability, business ethics, cooperation (even with competitors), attitude, and extreme service. He is the founder of the international Business Ethics Pledge.

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By Posted on Posted in Ethics: General, language Tagged with ,

Call me old-fashioned, but I reject the transition of “pimp” form a negative noun–a man who rents out the bodies of women he controls (and a verb to describe that action)–to a positive verb, to make something look classy and flashy by adding gizmos and gewgaws and bling.

I don’t like it. Pimping is not a “virtue” I choose to support. I’m a wordsmith for a living–so let me propose some alternatives. We’ve got great nouns like swank or swanky, chic, glitzy, snazzy–can we turn them into verbs?
Swankify? (awkward-sounding). Chicken? (um, no, that’s taken). Snazz (I like that!). Sparkle? (already a verb, sure, why not). Glitter? Glisten? (ditto)

Let’s use our rich, rich language and banish “pimp” as a “good” verb. It’ll take some work. The phrase “pimp my” brings 10,900,000 search results, and I’m guessing almost all of them from the last two years. I’m not a language purist, believe me, but let’s put this one back in the bottle.

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By Posted on Posted in Ethics: General, language, People Helping People, Social and Economic Justice Tagged with , , ,

Bad enough that Arkansas State Senator Kim Hendren called Chuck Schumer ‘that Jew’–but even worse is the anti-Semitic trash talk from so many readers of the New York Daily News story about it.

Eeeew! In 2009, we should be better than that! In fact, that kind of racist crap should have been unacceptable in 1809. No matter what ethnic or racial group is being denigrated, the message needs to go out that this is unacceptable. I’m not blaming the Daily News for having an open comments page, but I wonder about these narrow-minded bigots who are posting.

Mind you, I’m one Jew who does NOT believe in “Israel right or wrong.” But I do believe in treating every person civilly, and in condemning racist behavior.

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By Posted on Posted in Uncategorized

A couple of months ago, I got to look at the manuscript of Judith Sherven and Jim Sniechowski’s new book, The Heart of Marketing: Love Your Customers and They Will Love You Back. I liked it enough to review it in last month’s Positive Power newsletter, and to cite it in my own forthcoming book. And now it’s finally available, and Judith and Jim are sweetening the deal with some bonuses, including one from me-–as well as David Riklan, Mark Joyner, Christine Kloser, Scott Martineau, Jody Colvard, Hay House…

https://theheartofmarketing.com

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By Posted on Posted in Advertising, Copywriting, Energy & Sustainability, Marketing Techniques and Philosophies Tagged with , , , ,

Watch this ad from Honda about how to be a doer for the environment, and tell me what you think.

Here’s what I think:

I love the message of the ad, that not only gives us specific, easy things we can do to be more environmentally responsible drivers (only the beginning of what’s possible), but also positions Honda as a leader. But I think for a general audience the ad is a disaster, because it doesn’t give one important snippet of crucial context before slowly beginning the sloooow narrative.
I was halfway through before I realized the voiceover was Garrison Keillor (or a very close sound-alike). If people “get” that more quickly, then they will forgive taking 30 seconds or so to even start talking about the issue, because that’s his style. But I didn’t realize that at first, and if I hadn’t been told ahead of time what the ad was about, I would have been gone. So this could be a whole lot more effective if
1) There’s a splash page at the beginning that has a caption like “Garrison Keillor’s Eco-Driving Tips”
2) It aired in places where Keillor is a known quantity

BTW, if you want easy tips to be more eco-friendly in AND out of your car, I recommend my just-published e-book, Painless Green: 110 Tips to Help the Environment, Lower Your Carbon Footprint, Cut Your Budget, and Improve Your Quality of Life-With No Negative Impact on Your Lifestyle. It’s cheap, and the tips are very easy to implement. Yes, there’s a section on transportation.

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By Posted on Posted in Business Ethics, Ethics in Government, General Commentary, Marketing Trends/News, Media Ethics, Politics, Shel's Personal Life, Social and Economic Justice Tagged with , , , , , ,

Been spending some time on Huffington Post this morning, always a fascinating place. Here’s some of what I’ve been reading:

Oregon’s Senator Jeff Merkley on Republican strategist Frank Luntz’s plan to derail health reform. What he doesn’t talk about is single-payer, which I believe could engage the strong support of the American people and roll right over all the roadblocks put there by industry lobbyists–while piecemeal “reform” would gain no such support. I do not understand why mainstream Democrats aren’t pushing this issue. It’s key to a raft of economic boosts that would help, for instance, both US automakers and labor. It’s little-talked-about that because most governments around the world, at least in developed nations, provide a real health care service, foreign competitors to GM, Ford, and Chrysler aren’t stuck with that enormous cost.

Robert Borosage on the general climate of business corruption in Washington. And on how that corruption has caused us to fail in such areas as mandatory sick leave, which then in turn makes the “stay home” response to swine flu impractical for those at the bottom of the ladder, who might lose their jobs and would certainly lose their pay.

Apparently some right-wing pundits have nothing better to do than attack Obama as elitist because–are you sitting down?–he likes Grey Poupon or Dijon mustard on his burgers! Give me a break! You can buy the stuff for two dollars a bottle at a discount store, and it sure does taste a lot better than the yellow glop that’s largely turmeric. I say unto them: get a life!

Stephen Colbert’s very funny video spoofing the big too-big-to-fail bailouts; no commentary necessary from me

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By Posted on Posted in Business Ethics, Ethics in Government, Ethics: General, Marketing Techniques and Philosophies, Shel's Personal Life, Social and Economic Justice Tagged with , , , , ,

Although I’m a strong advocate of same-sex marriage, and have attended a number of gay and lesbian ceremonies long before they were legal in any U.S. state, I am very disturbed by a ruling of New Mexico’s Human Rights Commission that a photography studio, Elane Photography (owned by Elaine Huguenin and Jonathan Huguenin, was not within its rights to decline a job photographing a same-sex wedding. (That link is to the NPR story–scroll down–and in the midst of the coverage is a link to download a PDF of the actual decision.) And the photography studio is to pick up $6,637.94 in plaintiff’s legal fees!

The decision quotes the actual e-mail correspondence, which was civil, measured,not the least bit threatening, and simply stating that the couple did not choose to photograph same-sex weddings.

When someone contacts me regarding my copywriting/consulting services, I send back an e-mail response that includes the following:

Please note that I reserve the right to reject a project if I feel I’m not the right person for it. This would include projects that in my opinion promote racism, homophobia, bigotry or violence–or that promote the tobacco, nuclear power, or weapons industries–or if I do not feel the product is of high enough quality that I can get enthusiastic about it.

In other words, I am putting out my values and stating clearly that I will not accept projects in conflict with my values. I have in fact occasionally turned down projects because they were promoting causes I actively disagree with. And in my award-winning sixth book, Principled Profit: Marketing That Puts People First, I even have a section called “When to Say No to a Sale.”

While the values of these photographers are not my values, I think they, too, should have the right to turn down projects that violate their particular beliefs. I feel this on both ethical and practical grounds: the truth is, when someone takes on a project in conflict with deep internal values, that person won’t turn in good work.

I support their right to not be hired to perform their art for a cause they disagree with; this is not a public accommodation, such as a restaurant or hotel denying service. It is not a job discrimination issue, but a self-employed couple in the creative arts choosing not to be hired by a prospective client.

It would be a sad day indeed if someone were to compel me to write propaganda for, say, a homophobic organization, or a company whose primary product is nuclear weapons.

I don’t know if there’s any appeal process for the New Mexico board, but I certainly hope there is. Something is very definitely rotten in this decision.

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By Posted on Posted in Abundance and Prosperity, Publishing, Shel's Personal Life, Web 2.0/Social Media Tagged with , ,

For many years, I’ve been writing about the Abundance Principle: a corollary to the Law of Attraction that I’ve been espousing long before I ever heard of Law of Attraction. Basically it’s the idea that the universe is abundant; there’s enough good stuff for all, despite kinks in distribution. And that if you focus on this abundance, the world shows itself as an abundant place. This is one of the key principles in my award-winning sixth book, Principled Profit: Marketing That Puts People First

Well, today, I’ve just been swimming in the lovely waters of the Abundance Principle. If any one of these things happened in one day, I’d post a Tweet. With all of them happening on the same day, I’d be monopolizing people’s Twitter streams, which would be rude. So I’ll post here instead.

  • After about two months of silence, my negotiating partner in Africa came back with dates and cities for a three-country speaking tour this summer
  • Today, my co-author, Jay Conrad Levinson, gave me the first feedback on the just-completed manuscript of my eighth book (and something like his 70th), Guerrilla Marketing Goes Green, which will be out in about a year from Wiley–and he’s delighted with it. Yesterday, I finished the edit, and today, I got through all the permissions letters I had to send.
  • A major new sustainability site hired me for an ongoing paying weekly blog. The pay is low, but after over four years of blogging, I can now call myself a professional blogger. And it’s really good visibility, especially with the new book coming out next year.
  • After a week of rain, we finally got a nice day–and Dina and I managed not only our daily dog-hike but also a short bike ride.
  • When I went to the doctor, he said I don’t have an eye infection after all–just allergies
  • Got offered comp tickets for a local theater production in one of my favorite venues
  • Getting some extra exposure on a speaking gig next week
  • Also got comped (ok, so that was last night) on a hotshot marketing conference where I’m going to get to meet some people who’ve been very important to me
  • Potential intern coming tomorrow who’s actually read most of my books; I will have lots to keep her busy!
  • My daughter, still in Spain, seems completely recovered from her illness

    • I have a feeling I’m leaving some things out, but anyway, it’s been a very good day. It’s great when principles I stand for get to play out so positively in real life.

    I wish you similar abundance in your life!

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    By Posted on Posted in Business Ethics Tagged with , , ,

    Yesterday’s edition of Christopher Baauer’s Weekly Ethics Thought newsletter bore a startling statistic:

    43.8% of the surveyed companies said they would not refer uncovered fraud to law enforcement due to fears of bad publicity.

    Wow! So these companies are potentially throwing away millions of dollars because they’re too ashamed of the bad press they’d receive.
    Like Bauer, I say avoid the problem in the first place by having strong ethics programs in place from the get-go.

    Of course, in my award-winning sixth book, Principled Profit: Marketing That Puts People First, I make the case that strong ethics can actually be a profit center–but we’ll cut the bean-counters some slack and demonstrate that at least a culture of ethics has significant cost-control advantages.

    His article isn’t on the Web, but here’s a link to Bauer’s site.

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    By Posted on Posted in Business Ethics, Energy & Sustainability, Publishing Tagged with , , , , ,

    In 2002, when I was writing my award-winning sixth book, Principled Profit: Marketing That Puts People First, a lot of the ideas in it were way out in front of the pack. Not a lot of people were talking about corporate environmental sustainability, and pretty much no one was talking about success through business ethics.

    I spent a lot of time this weekend editing the manuscript for my eighth book, Guerrilla Marketing Goes Green (which will be published about a year from now by Wiley, and co-authored with the legendary Jay Conrad Levinson). And I was struck once again by how much these issues have moved into the general discourse. It’s so easy to find sources now! Everyone’s talking about sustainability, and business ethics has a lot more street cred than it used to.

    Of course, no one ever really knows what takes a radical idea and pushes it to become a trend–but I like to think that my work, and particularly the Business Ethics Pledge campaign I started in 2004, has at least something to do with the shift. The whole idea of that campaign is to move the ideas through a small number of influencers and create a “tipping point” within society. We certainly haven’t reached the tipping point yet, but I think we might be seeing some of the early rumbles.

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