Category: Shel’s Personal Life

By Posted on Posted in privacy, Shel's Personal Life, Web 2.0/Social Media

Adam Boettiger, someone I’ve known online and respected for more than a decade, just put up a very provocative post speculating why Facebook, which clearly spends a lot of energy interacting with its user data, won’t make any of that data available in a meaningful way to the user him/herself.

He’s not asking for other people’s data, but to know things like who has spent how long on his page within a period of time. Why? So he can more effectively reach out to the people who are validating him with the gift their time.

Cultivating these relationships is certainly a worthy goal. I have certainly built relationships with people who I know because they comment frequently on my blog or my Facebook profile, or because they retweet or engage with me on social media. On a recent trip to Chicago, I took a couple of hours to have coffee with someone I know only through his reaching out to me on Twitter. Now that person has gone from someone who thinks I’m important on Twitter to someone I’d call a friend, and I welcome that. (Shout out: @WayneBuckhanan)—and he’s someone who I probably wouldn’t have paid attention to just reading his profile.

But on the other hand, both from Facebook’s vantage and from my own as a Facebook user, I’m not all that concerned (of course, I’m not a very heavy user of Facebook).

Looking at it from FB’s perspective: I assumed going in that there is no true privacy on Facebook. In fact, there’s no true privacy online, including one-to-one private e-mail. All of us who use social media have made a choice, conscious or not, that the value we get out of participating is worth the sacrifice of privacy. Those of us who are smart never post anything online that we would be embarrassed to see in our hometown newspapers. My son actually changed his profile name to something completely made up, because he doesn’t want anything he posts (and his posts are clean) to haunt him later.

And I recognize that Facebook’s business model and valuation are based heavily on being able to sift the galaxies (mountain seems far too puny a metaphor) of data for a wide range of purposes, from displaying ads based on very narrow interest slices to suggesting friends. They’ve got enormous computing power, and yes, they ought to share an individual’s data with that individual.

But as a user…do I really care that I don’t have that data? Would I have the time to deal with it if I did have it? Both questions get a no vote from me. Heck, I don’t even have time to check out the profile pages of every new follower on all the social media; that would be many hours a week. I check out a random few, and I feel a bit guilty about the rest. But I also have to get my work done, andmenwhile there’s the little matter of 300 new e-mails every day.

The way I use Facebook is to dip in to my profile occasionally and Like or comment on a few things that catch my eye, and follow a quick swath of what’s happening to people in my world. Yes, I’m aware that I could be much more strategic with Facebook; certainly, people like Mari Smith have been very successful using it for business. But I’ve chosen Twitter as my primary social media platform, followed by LinkedIn (where I participate in a lot of discussion groups, and where those discussion groups give me much more leverage than Facebook groups. The friends set on Facebook is too randomized. Even something as simple as sending a message to everyone I’ve identified as part of a particular interest group (and I do categorize my friends) is too much work for the return in most cases, because of FB’s ridiculous limit of 20 people getting the same message at once, and suspending accounts of people who send too many batches of messages (or even accept too many friend requests) too close together. And because there’s no e-mail channel, I rarely participate in discussions on someone’s fan page. On LinkedIn, when I post to a discussion list, everyone on that list gets an e-mail notification. Not true with FB pages I’ve liked. This allows me to be promiscuous with the Like button, which I could never do if every page sent me a stream of mail—but it also means the Like button is essentially meaningless to me.

And as Adam himself notes, there are lots of other ways to interact on FB besides spending time on a profile.

 

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By Posted on Posted in Business Ethics, Customer Service as Marketing, Marketing Techniques and Philosophies, Shel's Personal Life, Web 2.0/Social Media Tagged with , , ,

I just had a very unpleasant experience buying a ticket on Delta Airlines’ website. And since, in writing and speaking about creating green, ethical, and expectation-surpassing business success, I often address customer service issues, I’m going to transform this crappy experience into a no-charge customer service consultation to Delta. I get a blog post; they get free advice. Deal?

1. Thou shalt prepopulate your required telephone “country code” field with the United States country code, especially if the passenger has a U.S. address. Most Americans have no idea what our country code is, and if they do know, they’ll type a 1. +001? You’ve got to be kidding.

2. When thee kickest back my form for not having the country code properly, thou shalt remember my preference on whether I want travel insurance, and not subsequently kick it back out because YOU unchecked my preference.

3. Thou shalt load pages in a reasonable time. If I can read one to three e-mails every time I wait for my page to update over my broadband connection, you have a service delivery problem. And when the session requires 20 or so pages because of all those ridiculous kickbacks for the country code or the insurance, you have a frustrated customer spending half an hour of forever-gone time and computer eye fatigue in order to complete a transaction that should have taken under ten minutes.

4. Thou shalt not tell me my session has timed out while waiting for YOUR page to load, and then not really mean it, causing confusion. Fortunately, I’ve seen this before and just hit the back button several times until I got to a screen that remembered I was actually still logged in. I’d have been pretty annoyed if I had to log out and relog in.

5. Thou shalt not try to route me from Orlando to Fort Lauderdale via New York. It would be faster to drive! If you have to send me in the wrong direction, how about someplace a whole lot closer?

6. Thou shalt not try to take 40,000 of my hard-earned miles for a measly domestic flight from New England to Florida. That should get me to Europe!

7. Thou dost earn my gratitude for a reasonable fare when I switched to cash, and thou didst receive my business as a result.

8. However, thou shalt NEVER raise the fare between the time I click the Purchase button and the time you process my credit card! That, if you had been a human and not a computer, would be called an illegal bait and switch. That is also a way to get customers really mad at you and badmouth you publicly over blogs and social networks. If it says $230 when I hit Purchase, you should honor that price and not tell me, oh, by the way, we raised the price while you were having trouble with our webform. (Your exact words were “Due to changing availability, the fare you selected is no longer available. Here’s the lowest fare for your flight(s).”) Yeah, it’s only ten bucks, but it’s absolutely inexcusable. It’s one thing to raise the price if I come back a day or even an hour later, but I had initiated the transaction at the offered price and you didn’t honor it. Your computers should simply not be allowed to do that (and airline sites in general should not be allowed to present ticket options that are no longer available).

9. Thou earnest back a few karma points for ease of seat selection. Thank you.

10. But thou losest them again for not telling me whether any of the flights serve meals, and if so, allowing me to state my dietary requirements. It would be easy enough to indicate meals, snacks, or no food, and if meals, to indicate needs.

OK, there you have my personal 10—not commandments but suggestions—that would improve your customers’ attitude toward you, deliver a much more positive experience, and create fans instead of reluctant buyers. If you want more, I recommend my award-winning eighth book, Guerrilla Marketing Goes Green. I’ll even give you (or anyone else who registers a purchase a the site) $2000 in extra bonuses for buying a $21.95 book. See, creating a good customer experience isn’t that hard.

In addition to his award-winning books, Shel Horowitz also writes the Green And Profitable (for business) and Green And Practical (for consumers) monthly columns.

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By Posted on Posted in Shel's Personal Life Tagged with , , ,

When setting up my time goals as of the first of the year, I also committed to paying attention to whether they were realistic, and how close I was coming. I knew going in that I wasn’t going to be exactly on the mark, and that I wasn’t going to beat myself up for failure when the dominant trend was “this is so much better than you did last year.”

And I won’t be tracking on weeks I’m away. This is an at-home schedule.

So far, I’m actually fairly pleased.

My goals were:

  • Work for paying clients: 2 hours (120 minutes)
  • My own writing, research, and marketing: 1 hour (60 minutes)
  • Processing e-mail: 2 hours (120 minutes)
  • Participating in social media: 15-30 minutes
  • Dealing with finances, bills, recordkeeping, etc.: 30 minutes
  • Office and household organizing and cleaning: 30 minutes
  • Professional reading: 1 hour (60 minutes)
  • Physical exercise: 1 hour (60 minutes)

And my averages for Monday through Friday:

  • Work for paying clients: 77 minutes (13 minutes below goal)
  • My own writing, research, and marketing: 82 minutes) (22 above goal, this is good!)
  • Processing e-mail: 158 minutes (Uh-oh! Still wrestling that demon!). That does not include the significant time I spend answering queries from reporters—which I’m trying to keep below an hour a day, but really depends on who’s looking for what
  • Participating in social media: 25 minutes (right in the target zone, because I could measure and track and not let it over-consume my time)
  • Dealing with finances, bills, recordkeeping, etc.: 45 minutes (and that will be disproportionate this week too, because I’m getting my taxes done Wednesday)
  • Office and household organizing and cleaning: 33 minutes (pretty good, but more was on household than on office)
  • Professional reading: 38 minutes (a bit low, 22 minutes under)
  • Physical exercise: 63 minutes (that’s fine)

So what have I learned so far?

  • There ARE enough hours of the day, although I understandably came up short the day I had three hours out of the house for meetings and errands (and that threw off the average for financial and organizing, both of which took a zero that day)
  • E-mail is a monster. Even going well over my quota, and even exempting the time I spend answering queries from reporters  I ended the week with 300 more messages in my inbox than I’d started, and spent a bunch of untracked time yesterday fighting it back down below 1000. I get an average of 300 messages every weekday. Some of those take three seconds to scan and delete, some require 15 or 20 minutes to answer, and most are somewhere in between. I’ve always felt that 100 inbound messages a day is a reasonable number to deal with, and I’m now taking active steps to reach that goal. I’ve unsubbed from dozens of newsletters and LinkedIn groups, and will continue to reduce the flow. If I don’t get direct and significant value from nearly every issue, out it goes. I’m also thinking seriously about ways to outsource more of my mail.
  • Finding the time to focus doesn’t necessarily mean productivity. Some of my writing shifts were terrific, with words just pouring into my keyboard. Other days were frustrating, spending 20 minutes in one case to track down just three contacts.
  • Overall, this regime is a very good thing. It is forcing me to stay much more closely on track, I’m feeling very productive, and I’m getting more of my goals accomplished. And I’m working on ways to get more value out of the time I spend, so that’s a secondary goal for me.

I’ll report back next maybe at the end of February, where I’ll have had some time to really work with this and fine-tune it.

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By Posted on Posted in Shel's Personal Life Tagged with , ,

Over the weekend, rather than a new year’s resolution, I came up with a formula to break my day into pieces, by task, and hopefully boost my efficiency. My goals for this year are to spend my weekday workdays (starting at 7 a.m. and continuing through 10 pm, with lots of breaks for meetings, eating, outdoor time, cooking, relaxing, spending time with family members, etc.) approximately like this:

  • Work for paying clients: 2 hours (120 minutes)
  • My own writing, research, and marketing: 1 hour (60 minutes)
  • Processing e-mail: 2 hours (120 minutes)
  • Participating in social media: 15-30 minutes
  • Dealing with finances, bills, recordkeeping, etc.: 30 minutes
  • Office and household organizing and cleaning: 30 minutes
  • Professional reading: 1 hour (60 minutes)
  • Physical exercise: 1 hour (60 minutes)

Well, this is pretty cool for day #1: my actual breakdown, with an hour and a half left to go looks like this:

  • Work for paying clients: 63 minutes (need to improve tomorrow)
  • My own writing, research, and marketing: 62 minutes including writing this post
  • Processing e-mail: 124 minutes
  • Participating in social media: 42 minutes (need to cut back a bit until the other work is done)
  • Dealing with finances, bills, recordkeeping, etc.: 65 minutes, partly because I have a very early tax appointment this year, so for the next couple of weeks this is going to get more attention, and partly because it took me 20 minutes to track down an error in the spreadsheet I was working on
  • Office and household organizing and cleaning: 75 minutes, mostly organizing three weeks of trash for a dump run—tomorrow I hope to spend the quota on my office
  • Professional reading: 31 minutes
  • Physical exercise: 45 minutes with the dog walk, and 20 minutes on my exercycle coming later

I am realistic. I know that life happens, and I won’t be exact. But I’m pretty pleased—and I know that I’m going to spend the next half hour on professional reading, and come in very close on everything except client work. I don’t generally do client work at night, because my clients should get my best thinking, and that’s in daylight.

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By Posted on Posted in Abundance and Prosperity, Green Business, Shel's Personal Life Tagged with , , ,

1. To move forward on my goal of reaching critical mass for the two self-syndicated columns I’m launching, Green And Profitable, for business, and Green And Practical, for consumers. Both emphasize easy, low-cost, high-return approaches. Click here to see samples of the business column. (I’ve written text and sample columns for Green And Practical, and bought the domain, but this is so new that the site isn’t live yet.) My goal is to have 1000 paid subscribers and/or generate $10K/month from this by the end of 2012. It’s going to be really cheap for media, $10 per insertion—and I’m also offering private-label (PLR) e-mail/print rights to corporations and associations at 25 cents per name per year, which is where I suspect the money will mostly come from. If I’m successful, I will actually, for the first time, make my living as a writer of consumable content, rather than of marketing materials—this after publishing eight books and more than 1000 articles.

–>And by the way, I’d be very grateful for connections to people who might want to license PLR rights to one or both of the columns (people with a green product or service, for instance). I am willing to pay $200 commission for any column client who commits to $1200 per year or more. shel (at) principledprofit.com or twitter to ShelHorowitz.

2. To structure my work days to include two hours of billable/client work, 1 hour on my own writing or marketing (blog, columns, speeches, services), 2 hours maximum on e-mail, 15 to 30 minutes on social media, 1 hour of professional reading, half an hour each on office organization and bills/postal mail, and an hour of exercise. I have timekeeping software, and I’m going to use it.

PS–instead of an annual letter, we did a humorous quiz. If you want to learn more about my family and get a smile in the process, click over and have a look.

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By Posted on Posted in Energy & Sustainability, Events, Green Business, Green Marketing, Publishing, Shel's Personal Life Tagged with , , , , , , , , , ,

I have only half an hour left of being 53. It seems a good time to reflect on the whirlwind year I’ve had. Professionally, a lot has gone right for me this year.

First, of course, this has been my initial year as a Guerrilla Marketing author, and the publishing world is definitely nicer to authors who have hitched their wagon to a star. The folks at Wiley have been far more collaborative and helpful than many authors experience with their big NYC publishers, and certainly more so than Simon & Schuster was with me all those years ago. I’ve been promoting the book constantly all year long, and the publisher and even Amazon have also worked on that goal. And as a result of all that effort, Guerrilla Marketing Goes Green has been on the Environmental category bestseller list for at least 11 of the last 12 months—we’re not sure about March—and was #1 in the category for part of April and May. Even cooler—within three weeks of publication, a Google search for the exact phrase “Guerrilla Marketing Goes Green” brought up 1,070,000 hits—far more than I’ve ever seen for anything else I’ve been involved with. Some of those pages have come down since, but as of today, it’s still quite respectable at 551,000. And a search for my name peaked last month at 119,000, nearly double the previous high point of 62 or 64,000.

Because of the new book, I’ve also done quite a bit of speaking this year, including my first international appearance (at an international PR conference in Davos, Switzerland, home of the World Social Forum and World Economic Forum. This was a different event, but in the same venue, and it felt pretty trippy to be speaking from the same building that the likes of Bill Clinton and Warren Buffett speak from. And when you write a book called Guerrilla Marketing Goes Green, you have automatic “chops” in both the green community and the marketing world—which is great, since the book really looks at the intersection of profitability and sustainability. I’ve spoken and exhibited at quite a few green events this year (ranging from the mellow, outdoor SolarFest in Vermont to the huge Green America/Global Exchange Green Festival in the Washington, DC Convention Center) and made numerous great contacts.

And I discovered, particularly when doing media interviews, that I really do know quite a bit about going green, on a much deeper level than just “made from recycled materials” stuff. I was very pleased with the quality of some of the more than 100 interviews I did this year, finding that a number of the journalists went a lot deeper than others I’ve experienced in the past—and I was able to take them deeper still. I’m not saying this to brag, but because I didn’t actually realize how much I do know about many substantive issues around sustainability until I started answering so many great questions about it.

Part 2 will discuss the most exciting part of my year: a way to get the message in front of a much wider audience. Stay tuned.

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By Posted on Posted in Arts & Entertainment, Demographics/Psychographics, Frugality/Frugal Fun, People Helping People, Shel's Personal Life, Web 2.0/Social Media

flashmob:“a large group of people who assemble suddenly in a public place, perform an unusual act for a brief time, then disperse.” (Wikipedia)

For the year or so that I’ve been watching the occasional video of flashmobs gathering in public places to perform, I’ve wished I could be part of one. But I didn’t wish strongly enough to organize one.

All the videos I’ve been sent took places in major cities like Amsterdam and Philadelphia. I live in a very rural area whose biggest city (Springfield, MA) has a population of only 155,629. And yet, to make a flashmob, you only need a dozen or so people.

I think a lot of the allure of flashmobs is that for the most part, we live in a society where entertainment is provided, prepackaged. Until 1877 when Edison invented the phonograph, if you wanted to hear music, you gathered some friends with instruments and songbooks and made some. If you wanted a theater experience, you played charades. Public concerts outside of major cities were few and far between. Now, every tiny town has live music 20 or 30 nights a year, and many have music every weekend night all year long. We are, for the most part, deprived of the opportunity to not only make our own entertainment but perform it for others. The flashmob at the Holyoke Mall had one day’s notice, no rehearsal. Singers were to wear a solid color indicating their part (my alto wife wore green, other parts wore red or white)—and of course, many people who just happened to be there joined in the singing.

Thursday, I received an e-mail from the organizer of a local folk music sing-along: a flashmob would gather the following day to sing Handel’s Hallelujah Chorus at the food court of the largest shopping mall near us, the Holyoke Mall (halfway between our house and Springfield, in a town of 40,005). On a Friday night just before Christmas, it would certainly have an audience. Better still, it was organized by the local opera company; the singing would be worth hearing.

The next morning, my wife, D. Dina Friedman, who sings in a community chorus, got an e-mail about the event that went out to all the chorus members. This was looking better and better. And the timing was perfect; we could drop our son off for the final rehearsal of his school’s winter show, go sing, and be back at school in plenty of time to watch him perform.

The singing was magical. Sound coming from every corner of the large and crowded food court, and a few stunningly stellar voices rising above the crowd. It reminded me of the time more than 30 years ago that I happened to be out on a lawn at my college while the chorus was rehearsing for their upcoming tour, and they invited me to stand within their circle and be surrounded by beautiful sound.

What amazed me the most, though, was not the event, but the aftermath. By the time we returned home after Rafael’s show, when I went to post something on Twitter, I found links to at least two different videos, including this very high quality one posted on the Springfield newspaper’s site.

I sent the link around, and got a couple of “wish I was there” or “how did you find out?” responses. And then last night, I went to a different performance, more than 40 miles away from the shopping mall at a retreat center in a really remote area (it happens to be the most beautiful house I know, one I love to visit for this annual storytelling concert)—and at intermission, I heard people talking about the flashmob and wishing they had known ahead.

In other words, even without a big-city backdrop, this flashmob had an impact well beyond the borders of the food court. E-mail made the event possible; social media gave it permanent life. “And I say to myself/What a wonderful world.”

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By Posted on Posted in Green Business, Green Marketing, Shel's Personal Life

Just a quick brag: Monday, the Daily Hampshire Gazette, my hometown paper in Northampton, Massachusetts, became the first newspaper to contract for and publish an installment of my new column, Green And Profitable (Note: this paper may not let you see it if you’re not a subscriber–but it’s one of the sample columns on this site).

1 down, 999 to go to make my goal of 1000 paying markets for the column within two years.

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By Posted on Posted in Entrepreneurship, Green Business, media-general, Shel's Personal Life

Shortly after starting my blogging career, I switched from Blogger to WordPress and began hosting the blog on one of my own sites, Principled Profit. Since the blog was called “Principled Profit: The Good Business Blog,” this made sense. I also had a radio show called “Principled Profit: The Good Business Radio Show” from 2005-09, and of course, my award-winning book at the time was Principled Profit: Marketing That Puts People First.

But from now on, my blog’s primary home will be on GreenAndProfitable.com, and the blog will be known as the Green And Profitable blog

So after all this time, why change? I still feel a lot of empathy for the brand, after all.

First of all, as a condition of publishing my latest book, Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet, John Wiley & Sons required me to take Principled Profit off the market; they didn’t want my self-published book competing with theirs.

#2: Yes, I have a website at https://www.guerrillamarketinggoesgreen.com—but that didn’t seem the right place to put the blog. I’m in a thinking-big mood lately, and I wanted something that would encompass the whole world of successful green business, not just the marketing slice.

And finally, I’ve had a long-held dream (at least 25 years, maybe longer) of being a syndicated columnist, kind of like George Will but with progressive, earth-centered viewpoints. I want to use the “bully pulpit” to make a difference on the environment, move the world toward ending hunger, poverty, and war, and reach a lot of people who haven’t read my books or e-zines. I’ve sent out column queries a number of times over the years, but so far, no luck. (I have served as a non-syndicated columnist for various publications over the years, most recently Business Ethics for over two years, until the magazine rebranded.)

With some good coaching from my Mastermind group, I’ve decided to move forward and begin at least by self-syndicating a column called—want to guess?—”Green And Profitable.”

I’ve long been a believer in speaking, writing, and consulting reinforcing each other and moving forward both a business success profile and a social agenda. If I can begin to find newspapers and magazines to take a monthly column (and pay at least a little something for it), I’m hoping my ideas will reach enough people to make a difference in the world. And as the climate crisis worsens, I feel like I can not only be an antidote to all the doom and gloom, but a conduit for ideas that people can incorporate into their own lives…ideas that make a real difference in the world and in my readers’ personal success.

Wish me luck!

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By Posted on Posted in Abundance and Prosperity, People Helping People, Shel's Personal Life Tagged with , , , ,

There is definitely something to all this Law of Attraction stuff. Consider this: For the past few months, I’ve been putting out a lot of energy around four things:
1. Expanding the public speaking portion of my business
2. Pitching myself as a syndicated columnist writing on Green business (working a long-term plan)
3. Founding the International Association of Earth-Conscious Marketers
4. Working with unpublished writers to help them become well-published and well-marketed authors

Here’s some of what happened today:

  • While listening to a teleseminar with a syndicated columnist, I asked a question–and he offered to give me contacts at his syndicate
  • Got interviewed for a radio show and book about public speaking—and the interviewer may become a book publishing consulting client…and spent a half-hour getting acquainted with another marketing consultant, and he too is thinking of doing a book and letting me help
  • I did a little Green business of my own today, selling five pounds of surplus organic hot peppers from our garden to our neighbors’ farmstand (I had more to sell, but that was what I could easily carry on my bike)—it’s such a hoot for me as a New York City native to sell farm vegetables to my neighbors, whose family has been farming this land since 1806
  • Responded to a HARO query from a reporter, and the reporter wrote back that instead of just using my short quote, would I be interested in writing a regular column?
  • Received an invitation to speak at a high-level international conference in January, and a contract from a different organization for a talk I’m doing in December
  • Had a brief teleconference with a subset of the IAECM Steering Committee. I continue to be so impressed with the creative thinking of this talented group.
  • And still managed to get out and vote early (I was #16, so I could get the car back in time for my son to drive to school)…get several hours of billable work done…get in a lovely hike.

    It’s feeling like a pretty abundant day :-). I’ll even forgive the mice for chewing up the spout to our can of Chinese sesame oil, forcing me to change my dinner plans. (I went for Italian instead, and it was delicious. Guess the mice don’t like or haven’t discovered the olive oil.) I like it that I’m putting energy out on these four things, and permutations of those four are coming back to me.

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