Month: April 2008

By Posted on Posted in Business Ethics, Publishing

In the last couple of days, quite a number of “players” in the world of publishing have taken a stand against Amazon’s completely unreasonable demand that digital publishers use their digital printer.

Among those lining up: PMA (formerly known as Publishers Marketing Association, in the process of rebranding as Independent Book Publishers Association–the statement doesn’t seem to be on their website as yet), SPAN (Small Publishers of North America)–in a wonderful more-with-honey-than-with-vinegar letter by Scott Flora, and the Authors Guild, in a very strongly worded statement. I expect my own union, the National Writers Union, to join the fray,but haven’t seen a statement yet.

PMA’s Terry Nathan said,

On behalf of all the small and independent publishers whose businesses are in jeopardy, we urge Amazon to reconsider its position. Over the years, Jeff Bezos and his company have given small and independent publishers a level playing field to compete with the largest of companies. Suddenly, this magnificent playing field has been converted into a ‘members only’ club, to the detriment of those very publishers who have contributed to Amazon’s success. We will continue to monitor developments in the weeks ahead.

The company with the most to lose in this brouhaha, Lightning Source, a/k/a LSI, also had a statement. Here’s a piece of it:

Lightning Source has been following the recent press coverage and discussions about Amazon.com
and BookSurge. We are aware of the concern this is causing the publishing community. The issue centers around Amazon.com tying the availability of your books and terms of sale at Amazon.com to the production of books at the Amazon.com subsidiary BookSurge, specifically requiring you to use BookSurge in order to sell on Amazon.

Like you, we are very concerned about any conduct that would serve to limit a publishers choice in supply chain partners and to negatively impact the cost of your products to consumers. We believe that choice and selection of best of class services are critical to the long term success of publishers and a vibrant book market.

Lightning Source continues to provide the highest quality digital on demand print and distribution services for every one of our customers. All your titles continue to be available to all of our channel partners, including Amazon.com, with immediate availability for shipment within 24 hours.

Oh, and here’s the letter I personally wrote to Amazon CEO Jeff Bezos:

Dear Mr. Bezos:

As a publisher, an affiliate, an author, a client of Infinity, and a customer, and as someone who devotes an entire chapter in my seventh book, Grassroots Marketing for Authors and Publishers to working with Amazon, I am deeply distressed by your decision to channel all digital-printed books through Booksurge. I believe this is both restraint of trade and an undue burden on your publisher vendors.

Please reconsider a move that will tarnish Amazon’s brand:
Severely impact your long-held brand promise of “Earth’s largest selection”
Create an unfriendly reputation among tens of thousands of authors who have chosen subsidy publishing
Diminish Amazon’s standing as the place of first resort for resources along the middle and end of the “long tail”
Encourage customers, affiliates, and vendors to defect

Unless I receive a response that you are changing your policy no later than April 15, I will be directing my assistant to remove all affiliate links to amazon.com from our nine websites, and replace them with links to BN.com and/or BookSense. As someone who writes about business ethics, I cannot in good conscience stand by idly while you do this.

I will also do my best to disseminate my appeal through the publishing community.

In sadness,
_________________________________________________
Shel Horowitz – 413-586-2388 shel@frugalfun.com
–>Join the Business Ethics Pledge – Ten Years to Change the World,
One Signature at a Time (please tell your friends)

Marketing consulting * copywriting * publishing assistance * speaking
_________________________________________________

Amazon’s response is being widely distributed under the names of several different staffers, and which in my mind is more than a little disingenuous (see the Author’s Guild statement, above, for more believable motivations). My copy was signed by Jennifer Bledsoe.

Let’s hope all these statements will help the “swing votes” among the subsidy houses (who are the first to lose their buy buttons if they don’t kowtow) enough spine to resist this.

Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Ethics in Government

Demcoracy Now reports on a particularly nasty initiative to hack into bloggers. Here’s the full report:

Military Considers Recruiting & Hiring Bloggers

In media news, new questions are being raised over the relationship between the Pentagon and bloggers. Wired.com has uncovered a 2006 study written for the U.S. Special Operations Command that suggests the military should clandestinely recruit or hire prominent bloggers. The report stated “Hiring a block of bloggers to verbally attack a specific person or promote a specific message may be worth considering.” The report also suggested the Pentagon hack blogs that promote messages that are antithetical to U.S. interests. The report went on to say: “Hacking the site and subtly changing the messages and data—merely a few words or phrases—may be sufficient to begin destroying the blogger’s credibility with the audience. “

At first I thought it might be an April Fool’s joke, especially when a Google search for pentagon blogging hack didn’t turn up anything useful. But I traced back the quote to its authors, James Kinniburgh and Dorothy Denning, and from there easily located the source document. It’s right there, on page 35.

Is this what we’re paying our tax dollars to fund? For the government to go into our blogs and twist our words for their own purposes? Is this why the founders of our country incorporated the First Amendment? Does anyone else remember what George Orwell’s protagonist Winston Smith did for a living in the totalitarian 1984? He rewrote published newspapers to parrot the government’s current line, working in the “Ministry of Truth”

Bloggers–do NOT stand for this! If I find they’ve been int my blog, I’ll be on the phone with the ACLU and the National Writers Union immediately.

Once again, this administration is using 1984 as a playbook. It’s time to say NO.

PS–to bloggers thinking about taking the Pentagon’s pay for placing soft stories, all I can say is…DONT. The blogosphere is all about credibility; this would kill yours faster than you can say “Armstrong Williams.”

Bloggers need to protest en masse, and make it clear that we will not stand for this.

Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Abundance and Prosperity, Energy & Sustainability

Ethical Corporation magazine, a UK offering that’s always interesting, has a wonderful cheery article on how ethical corporations will fare better in a recession.

This echoes many of the sentiments I discuss in my own award-winning sixth book, Principled Profit: Marketing That Puts People First–that when you establish customer loyalty based on ethics and sustainability, those customers will give you the benefit of the doubt.

For those who buy on energy efficiency, the higher prices will not be a deterrent compared to long-term savings. And those who seek out fairly traded goods,

Jim Hawker, spokesman for green insurance group IBuyEco, goes as far as to say: “Ethical brands are recession-proof – they are perceived as luxury consumer goods, targeted at a niche market that will be less affected by the credit constraints of a recession.”

In fact, the opportunity is growing, they say–and here’s a conclusion I personally haven’t seen articulated before (and fully support):

According to research by the Climate Group, consumers not only expect leading brands to have strategies in place to tackle climate change issues, but also expect these brands to help consumers develop their own strategies, via the choice of products and services made available to them.

For the companies responding to this demand, it is an exercise in brand building.

I believe this is very much true, and smart companies have been educating their consumers on social issues as they relate to product choices for decades. But I haven’t seen anyone talk about this from a brand-building point of view before, nor have I seen the argument that consumers increasingly rely on these companies to provide that education.

Facebooktwitterpinterestlinkedinmail

By Posted on Posted in Abundance and Prosperity, Customer Service as Marketing, Marketing Techniques and Philosophies, People Helping People, Publishing, Web 2.0/Social Media

For years, I’ve been a proponent of viral marketing; as one among may examples, it’s the main tool I’ve used to gain support for the Business Ethics Pledge.

One of the best viral marketers I know is Ken McArthur, known for his joint-venture Internet marketing conferences. I met Ken several years ago at one of Fred Gleeck’s book marketing conferences, and then again a few years later at Mark Victor Hansen’s book marketing conference. We’ve stayed in touch. And since meeting him, Ive noticed that he crops up absolutely everywhere.

Yet even though he’s obviously been gong to book marketing conferences for years, he didn’t have a book. Now, he’s finally about to release IMPACT: How to Get Noticed, Motivate Millions and Make a Difference in a Noisy World (yes, its an affiliate link). I’ve been one of his many informal advisors, and even commented to him a few months ago that I also have a book title that ends with “in a Noisy World” (Grassroots Marketing: Getting Noticed in a Noisy World, published in 2000 by Chelsea Green

Frugal marketing genius that he is, Ken wouldn’t be content with an ordinary book launch–so he created one of the most powerful viral marketing ideas I’ve ever seen. I wish I’d thought of it.

You know the concept of internships: students donate labor in exchange for training. Ken has taken this to an extreme: he recruited over 100 people to be his unpaid Internet marketing corps, in exchange for learning all his tricks via a series of conference calls. What a perfect example of the Abundance Principle at work! The six-week program started tonight.

I decided that one of my contributions to the effort would be to chronicle it here. So thus, my key takeaways from call #1:

  • 100 people can have a huge impact in a number of ways, for example all contacting the same key influencer, or divvying up John Kremer’s 1001 Ways to Market Your Book (fewer than 10 ideas per participant)
  • Not only are affiliate commissions an effective motivator, but you can motivate your affiliates further by making the deal open-ended. When people sign up for Ken’s affiliate program, they will not only earn a couple of bucks on the book, but also on all sorts of backend products from now to eternity–products that will pay many times better than the book sale.
  • Ken is providing tasks and thus not only training others but outsourcing the ground work. He asked participants to generate lists of key contacts, blogs, forums, and potential joint venture partners.

    • This is an easy one for me, as I know a lot of people in the independent publishing sector. Except that I can’t really separate influencers from JV partners. But because what he’s doing is newsworthy in the publishing world and in the Internet marketing world, I have a number of people I could approach to let them know about what’s going on, including John Kremer, Dan Poynter, Fern Reiss, Patricia Frey, and Joan Stewart–all very big names in the world he’s trying to reach.

    Ken being Ken, he makes it quite worthwhile to visit his site, offering a truckload of quality resources just for dropping by.

    Is this your chance to learn from a master launcher, without paying thousands of dollars for a product? I think it might just be.

    Facebooktwitterpinterestlinkedinmail