TerraCycle Has a Great Idea But Issues in the Execution

Packing waste is a scourge in our society. Filling landfills, choking birds, littering our streets, it definitely is a problem that needs to be addressed.

One way, of course, is by generating less packaging in the first place. Do companies really need the little plastic baggie inside the pouch inside the form-fitting foam insert inside the cardboard box inside the shrinkwrap inside a forest of packing peanuts inside a shipping box inside another layer of outer wrap? That kind of overpackaging is all-too-common among boxes I’ve opened. 100 years ago, many products were sold in bulk. We could certainly return to bulk packing for more things.

But another way is to deal with the packaging once it is created. As individuals, we can do a lot of this: reuse glass jars and plastic containers, recycle or compost cardboard and paper, bring our egg cartons back to the farmer, and so forth. But for a lot of the products sold through mainstream retail channels—and particularly for the less simple packing like aseptic boxes, snack chip bags, and drink pouches—we simply don’t know what do to with the packaging.

Enter TerraCycle(R). This company actually pays consumers to pack up their trash and send it off, where it gets transformed into a host of interesting products like fencing, picnic coolers, and—isn’t this cute—recycle bins. In all, the company creates 256 different products out of recycled packaging that would have (in many cases) been thrown in the landfill.

Cool, huh?

Also cool is the way the company involves schools in the collection effort.

BUT…with my particular consumption habits, the site doesn’t work for me. First of all, the company only collects 38 different types of waste, out of the thousands of possibilities. And of those 38, 13 require specific brands—not necessarily the brands I buy. I might dispose of one tube of Neosporin in a year, and that’s not worth collecting. But if I could bring all my empty tubes of toothpaste, skin cream, mentholated muscle-relief cream along with my single tube of Neosporin, that would be worth setting aside, if the drop off was convenient.

The company has made big strides since my last visit, in broadening many of the items from specific brands to generic categories taking any brand, but still…

Then there’s the matter of collection. Each of the 38 has a different set of collection sites. I can’t really see that I’m going to drive hither and yon, dropping off three wine corks here, two cereal wrappers there. And I don’t really understand the logic of having multiple collection streams for essentially the same kind of waste (e.g., a cardboard box for macaroni and cheese is handled differently form a cardboard box wrapped around a tube of Colgate toothpaste).

Using schools as an organizing force makes sense, but not all of us have school-age children. I’d love to see the company partner with landfill and transfer station sites around the country, so collection could be streamlined at the place we’re bringing our trash anyway.

And finally, while I recognize that e-mail can go astray and forms can break, it does bother me that I wrote the following and submitted it through the company’s website back on November 21. Six months later, I haven’t gotten an answer yet:

I was hoping to come to your website and determine whether there are collection points near me. I am surprised by how difficult that is–there’s no way to search by geography, only by product. And the products–so many of them tied to specific brands–don’t correspond well with my buying patterns.

Thus, even though I would be delighted to ship off my trash to you, I see no practical way to participate. I’d love for instance to be able to send you the plastic bags my home-delivery newspaper arrives in on wet days. Or sandwich baggies that are contaminated with food residue and no longer suited to direct re-use. Or the pet food bags which are paper lined with plastic.

Still, I wish them well. I’d love to come back in another six months and discover that it’s vastly easier to get rid of my junk and see it turned into great stuff.

Facebooktwitterpinterestlinkedinmail

A lifelong activist, profitability and marketing specialist Shel Horowitz’s mission is to fix crises like hunger, poverty, racism, war, and catastrophic climate change—by showing the business world how fixing them can make a profit. An author, international speaker, and TEDx Talker, his award-winning 10th book, Guerrilla Marketing to Heal the World, lays out a blueprint for creating and MARKETING those profitable change-making products and services. He is happy to help you craft your messaging and develop profit strategies. Learn more (and download excerpts from the book) at http://goingbeyondsustainability.com