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These are my rough notes from Podcamp Western Mass 5, held March 30, 2013 at Holyoke Community College. It uses abbreviations: SM = social media; the others are pretty obvious. If I spelled your name wrong, I apologize.

According to organizer Morriss Partee, @mmpartee, since the Boston folks did a big regional thing several hundred miles south, this is now the longest continuously running Podcamp in New England.

I took notes on every session I attended except my own session, “Making Green Sexy.” I would be happy to send the slides from my talk; simply e-mail shel at greenandprofitable.com or Tweet @ShelHorowitz with the message “Podcamp PPT” (if tweeting, be sure to include your e-mail).

BUILDING OFFLINE RELATIONSHIPS FROM ONLINE CONNECTIONS

Thomas J. Fox, former addict, financial literacy/econ devel, lots of speaking:

I started in SM as the Pajama Poet on MySpace! Became the top poet there.

Social media eliminates the gatekeeper. I get an invitation to sit in on a financial literacy conference at the White House, b/c Twitter. Ask questions of important people, start conversations, build on conversations get known by them—get immersive. But it can’t be about you you you—be genuine. You build the relationship organically.

And then you take the relationship OFFline. I had a coffee with a guy I met on Twitter and I connected him to 10 people in the community. When you meet, you already know what you have in common. It goes right to how to help each other. You’re catching up with an old friend.
Listen 100% to what someone is saying.

Not interacting on SM is like having a drawer full of business cards.

Work/exercise your networking muscle, and remember you’re a brand.

Vine: new platform, 6-second videos!

Foursquare can build your brand. If you login from PV Planning Commission, Develop Springfield, etc., networking events, it shows you’re serious. And every time I’m speaking, publish an article, I post on SM. People see I’m serious and I’m genuine. At networking events, I focus on the coordinators, and they know everyone else.

And if I’m traveling to speak, I make time to meet SM contacts in Denver or wherever. And it can be huge for business.

Promote others.

For three years, I’ve been trying to meet Harold Grinspoon. I met a janitor who works for him, and he introduced me. Just because you don’t think someone can help you… I’ll have coffee with anyone. You never know.

Audience: people who built their personal networks BEFORE they needed them were much more effective. This predates the web, but online makes it faster and easier.

I’m doIng everything I do right now b/c one person invested time in me. Otherwise, I’d be dead in a ditch somewhere. I work w/ Junior Achievement to create economic opp for young kids. It takes a village to sustain an economy. Get involved in SOMETHING: friends of the homeless, whatever.

SOCIAL MEDIA FOR ACTIVISM (open panel)

Cool apps:

ittt: If then then that: tweets take actions depending on your tweet

software to give nonprofits access to your tweet stream (David Pakman knows what it’s called, shared it last year)

Triberr, spread messages throughout tribe

BufferApp.com (allows prescheduling and bit.ly shortening and some analytics): time a ppt preso as tweets, coordinate with tweetchat and hashtag

Aldon Hynes: sharing my coloring books in kindergarten, 1965, was social media. The oldest post I can still find online is from 1982. Wrote some of Howard Dean’s Deanspace, in Drupal.

Trends: Geocaching, gamification

Leslie Rule: I train how to do three-minute videos, data wrapped around a narrative, very teachable.

Aldon. I have a FB interest group and a Twitter list to monitor state reps in CT.

Tip O’Neil was right that all politics is local, but also, all politics is personal. I can reach my Senators directly, they will read my message because of the work I’ve done in social media.

Me: you have to merge online and offline. Congress all seem to tweet. But when the developer saw Save the Mountain at the farmers market, it got to them.

Leslie. You in MA are too polite. In CA, if you don’t like your rep’s actions, you go picket their house. And with coalitions, build allies, it’s not just yourself. It’s other people with 10,000 members. You won’t get allies saying schools need a hard reboot, but you CAN find allies to oppose Common Core.

Consensus: all of these causes and constituencies overlap; we have to get out of our silos and collaborate.

PERSONAL BRANDING

Lesley Lambert, Realtor. I remember when there was a book, and you’d fall in love with a house and it would have been sold two weeks ago. Now I spend no money on offline advertising. I’ve niched myself as the high-tech realtor with old-fashioned service.

80% of buyers start online, I suspect it’s even higher. I use social media/Internet to market my clients as well as myself. I have a hand in most SM but especially Twitter. I’m also very community-based and spend a lot of time talking about where we live.

Alfonso Santanello, Creative Strategy Agency (and Strictly BusiNews, business TV show)

I’ve been getting more personal, sharing about me and not just about my business. People wan to do biz with people they like. So I show people who I am. Who I am in person is exactly who I am online, and that’s very important when you brand yourself.

Kelly Gellanis, Red-Headed Diva, social media education for educators. “Professional socializer.” I help them reflect an online persona that reflects who they are offline.

Myke Connolly, stinkycakes.com, “the diaper cake boss” Twitter: diapercakeboss and mrstinkycakes People are paying attention. You have to watch what you say, keep in mind others’ feelings (and personal safety). I’ll post about a trip AFTER we come back. I posted something that someone else interpreted as degrading. That was not my intent. The goal of SM is to get people to fall in love with you. Then they support your projects.

Lesley: My name is the one brand that will be with me forever, sop if you put my name in any social network, you find me. If I’d named myself MissParkSqaure and Park Square was no longer, all that branding is wasted. But there are advantages of company name, etc.

Alfonso: Even if I don’t intend to participate, I grab my name on every social platform. I don’t want someone else impersonating me. Whatever you do, stick to it across all platforms.

Kelly. I use redheadeddivak on all sites, b/c redheadeddiva was taken on Twitter when I started (adult toys).

Myke: I listened to what my audience called me.

But if your name is taken, and a lot of celebs can’t get their own name, you can be creative. Or fi celeb enough, you can get it back. Go ahead and call yourself Stinky Cakes; you will be writing me a check.

All: you also want to get a business page if your biz has a different name. SEO benefits (Lesley).

Alfonso: with FB’s new Graph Search, biz shows up before personal, and they’re ranked by activity and engagement.

Kelly: But even on a biz page, sprinkle some personal stuff in.

HappyGrasshopper.com: email marketing service that does the writing for you (realtors. Others?), and guarantees replies. It’s a 3-sentence e-mail that has nothing to do with real estate, just little viral-video text messages. I approve the messages, and they get more response than anything else. It reminds me that consumers aren’t always looking for dry toast; they want fruit or at least some butter.

Myke: And those messages, we can forward them around, and oh yeah, Lesley does real estate. It’s more memorable than something dry about real estate that you get 50 different people sending you.

Being known before needed: Myke: I love Dale Carnegie’s How to Win Friends And Influence People.

Kelly: I treat my name like Target does. What I do as RHD may shift, but I will always have that as my name.

Alfonso: I got business because I did the TV show, and I didn’t talk about marketing, I talk about business and the local WMass scene, and without ever talking about the agency, it brings business. I used that platform to get known before people knew what I did.

Lesley: Blogging has been huge, and that’s why I write a lot about non-real estate. I blend community and R.E. and my life. I do a lot of video blogging. I’m an open book. If it happened to me, I probably blogged about it, and that includes the ups and the downs. And hopefully you’ll feel a little empathy coming through, and they’ll know me when they’re ready.

Myke: One of my mentors says “there’s a butt for every seat.” Your audience will follow you. I spent a year getting the same qs over and over when I was training kids at Westover Job Corps. So I did a book, and I go back to the same people and say hey, I put it all in a book. And the big brands are losing because you can’t know the people behind the brands.

Lesley: the best response I ever got was asking “do you care if your realtor wears a suit?” (and the answers were overwhelmingly no).

Myke: Different fish need different bait. Not all posts will work for everyone. Most will not. So figure one answer represents 250 people. Listen to your audience, see what they engage about and start to add to that convo. Then they will engage when you don’t expect.

Alfonso: 99% of your videos won’t be viral, and most that do are mistakes or embarrassing moments. You have to have patience.

Myke: you move viral much faster if an influential person picks it up. You can buy a lot of followers, but they’re not engaged.

PSYCHOLOGY OF SM: Jennifer Williams, @verilliance

Every platform has a psychological profile. It’s all about interaction.

FB: Who am I

Tw: who am I/what’s in the world RIGHT NOW

Pinterest: who do I want to be

Instagram: How an I express myself and my world?

G+: What do I think?

LI: How am I important? What do I have to offer? What’s on my resume?

Audience (Jeff): LI will show up first on Google, and most are high-income. I did a search for a certain HR credential, and it brought up thousands of people. Those are people I can network easily with.

Psych profile influenced by timing of entry, intent, parameters, demographics

FB entered when MySpace was “kind of a hot mess.” MySp was unfriendly to age 25+. I didn’t like the anonymity, and usability was atrocious. FB had no intention of uprooting MySp but it was a very clean, simple interface. You had to use your real name, lot of white space, and people were ready by the time that hit. They realized they wanted to connect wit the people they know. It ix the closest representation to who we are. They only want to associate with you if you attract on a deep personal level. It’s deeply intimate. 67% of all Internet users, but skewed toward under 30s.

Twitter: after FB, tried to capture snippets. Who am I with, what am I doing/reading/watching right now. Half-life of a tweet is 8-15 minutes, vs. 80 minutes in FB  post. Archive is difficult to search, everything is pushed down very quickly. As a business, don’t say what you’re doing, but give others something to relate to right now: news, opinion, quotes.

Pinterest: aspirational. ~66% women—do women want to gather more? They are still the primary homemakers. It’s very concrete, what color things are, what your furniture or food looks like. Some college education, more rural. Is there not enough opportunity in real world so they’re doing it online? Yes, images, but they have to be aspirational. Quotes do really well in an image. “I want to be that good.”

Instagram: self-actualization. Everybody loves pictures. Smartphones were becoming ubiquitous, but the pictures looked terrible. Instagram provided simple filters to make them look nice. Lower income, urban, younger (under 30). If using in business, use in conjunction with other tools, or be REALLY visually interesting. It integrates very well with FB.

G+ looked a lot like FB, people looked at it  as FB competition, but Google was looking at something different. The people who flocked in were tech people, early adapters, thought leaders. Huge population of scientists I don’t see anywhere else. Also great space for artists. You get much bigger images, text area, and videos, and real-time commenting. A doodler was able to build a whole product line from his hobby. There’s still a dialog happening about the images, what inspired them to create it, how technically did you get that photo? Audience (Karo Kilfeather, @aspiringkaro): you get the best of Twitter—discovery—and FB—big canvas.

Jennifer: The ability to select who sees which messages. Like Twitter, you don’t have to follow them back. You can put them in the “I don’t know these people” circle or just ignore.

I don’t focus on upping the numbers on any of the channels I’m on, and I have wide variance in numbers. Much more important is how you’re sharing.

Personally, I don’t want to be connected all the time. I disconnect. But when I connect, I want to know right where to go and jump in, post the right things in the right platforms.

SM should be your outpost; your base should be your own website.

Blog posts on Twitter: you have to pique their interest.

Val Nelson: But I want the complete thought. I don’t want to go clicking over to the blog.

Jennifer: that’s what I like about G+, you have room to see a whole blog post.

Audience: I miss the full conversations on Twitter. Now, everything’s a link.

Paul Bogush: Twitter has shifted from stationary computing to phones, and it changes what people tweet about. Fewer in-depth convos. And people want to be seen as smart, so they tweet links to good content.

Jennifer: but young people, Latinos, blacks are using Tw for convos. White upper class have more access to other tools.

verilliance.com/hispi: co-op for high-end group marketing/conversion consulting.

Several big, big brands were able to think and act like nimble small businesses and seize the moment when the Superbowl went dark yesterday:

Oreo, with a picture of an Oreo on a dark background and a teaser that said:

@Oreo

Power out? No problem. pic.twitter.com/dnQ7pOgC

I have long said that your brand is the sum of people’s perceptions of you–real or imagined. Customers and prospects weigh more heavily in the construction of a brand than people outside your sphere, but all of it counts.

And that’s why bad customer service can undo all the hard and expensive work you might be doing with traditional branding such as your logo, slogan, appearance of your facility, and so forth.

If you don’t believe me, go read Tracey Ahring’s customer service horror story—and note what she called it: “Marketing Lessons from the Water Company.” Like me, she sees customer service as very much a marketing function, and you might get a kick out of watching tear this clueless company to ribbons. While this particular company is a monopoly, most of the time, our customers have choices of where they bring their purchasing dollars. And when a company behaves like this, it not only loses those dollars forever, but also the money their friends and colleagues and 10,000 social media friends might have spent.

1. Listen before you talk.

2. Share advice and resources at least 8 or 10x as often as you self-promote.

3. Be friendly, helpful, and interesting; provide useful and accurate information that builds people’s trust in you.

4. Amplify your message across different channels, but only in ways that make sense and don’t annoy.

5. Reach out to others, both individually and in groups (as appropriate).

Using these rules, I’ve grown my business more from social media (all the way back to 1995) than anything else I’ve ever done to market my writing and marketing/publishing consulting services, and have also sold a fair number of books and other information products.

Why have I been mostly absent from my own blog lately? Because I’ve been working long hours on behalf of a client who had some pressing and time-consuming needs—including hands-on media training, helping him hire a PR assistant, and getting out a rush press release with a very short window of opportunity.

How did I get that client? A referral from a client whose book I produced a couple of years ago. That original single project has now turned into work for four different clients, putting a significant amount of money into my bank account.

It’s hard to beat a direct referral from a delighted client, unless perhaps with a direct referral from a well-respected industry guru (and I get plenty of those, too, including one earlier this week). In both cases, they come to you pre-sold, and if you don’t mess things up, they want to work with you.

Plus, since they came through referral, they often are happy to refer others. Your marketing cost: zero.

Of my seven most recent major clients, three were referrals, one I met at a networking event, one found one of my websites, and one remembered me because I wrote an article about her years ago. I’m not sure how the sixth found me, will have to check.

To get referrals: do the best job you can, and encourage your thrilled clients to tell others about you. If you’re in an Internet social media community together, and the client expresses delight privately, ask that client to share this feeling with the community (that’s when you start getting referrals from industry leaders).

The convergence of social media and progressive causes is very exciting to me; I see enormous potential to leverage social media for social change. Even as far back as 2000, I used social media as an essential building block of a successful local activist campaign (in fact, I discuss this in my latest book, Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet,co-authored with Jay Conrad Levinson).

I think one of the huge mistakes Obama made was to let go of the massive organizing via social media during the campaign—a piece of the campaign that may well have given him the edge both in the primaries and in the general election, and certainly a big part of mobilizing the youth vote. Actively using those tools in two-way communication would have helped energize his base, counterweighted the Tea Baggers, and provided momentum to implement the deep change he was elected to provide. In the months between the election and inauguration, Obama put out a groundbreaking initiative to get input from us. But that fizzled quickly, and I for one never got a sense that anyone was actually reading the feedback.

Yet it’s so clear that social media can be a force for social change! We’ve seen it in so many parts of the public discourse!

Although they are brilliant organizers, Obama, Axelrod, and the rest of his team missed this opportunity. They saw social media as a very effective way to reach new audiences, but not a way to build organizations focused on real change…and not as a method of communication from the people to the honchos.

Not too late to change this! If they build out their own networks, really listen to feedback, and piggyback on people with large viral followings (such as Rachel Maddow), this could still be a major influencing factor in maintaining Democratic control in the 2010 elections.

Thirty-one years ago, the housemate with whom I’d found an apartment moved out, and I invited a poet friend of mine to take his place. We shared that apartment for several months, until he, too, moved on, and another friend moved in.

Today, I went to see that poet friend for the first time since around 1980. We’d been completely out of touch–but about a year ago, a mutual friend tracked my wife down on Facebook. Turns out that mutual friend also convinced my old housemate to join Facebook, where we found each other a month or so ago.

The friend who moved in after him stayed in that apartment after I left, but later moved to Vesey Street, two blocks from the World Trade Center. It was a primitive form of social media that let me know, finally, that she was OK, two weeks after 9/11.

And there are a number of others.

I remember very clearly the first time something like this happened: AOL was still my Internet portal, so that fixes it somewhere in 1994-95. All of a sudden I got an e-mail from a high school friend. Tom and his wife Liz came up to visit (we live four hours apart), attended my wife’s book party in New York, and have generally reentered our lives. As have Lew and Katherine, the friends who connected us with my old housemate. A few months ago, they moved up from New Jersey to two towns away from us in Massachusetts; we hadn’t seen them since a falling-out somewhere around 1989. Now, we’ve seen them several times. In fact, we’re seeing them tomorrow.

Oddly enough, when I’ve searched for old friends, I haven’t had much luck finding them. But quite a few have found me.

I’ve forged or deepened many connections via e-mail, Facebook, Twitter, and other communities with people I hadn’t known before–but those reconnections from 20 or 30 years in the past are particularly special.

(A slightly different version of this article was published on Technorati under the title Technology Helps Me Cross Time Tunnels to the Distant Past.)

My friend Elsom Eldridge has a nice article about how to avoid becoming “Social Media Roadkill.” And I agree with almost everything he says.

Almost everything. With my usual focus on transparency, here’s what I disagree with (emphasis added):

Be personable but don’t give people a reason to dislike you. Mention your dog or your kids so that consumers see you in a dimensional way; skip over religion and politics where you are sure to make enemies no matter what you say.

This was my response:
On the whole, good advice–but I think it’s possible to succeed in social media without hiding your politics. As long as you don’t promote them in an offensive way. I’ve had spirited but friendly debates on political issues for years via social media. My politics are part of who I am, and it would be a blow against integrity to hide them.

I find that most people respect my stances, even when they disagree. And I am careful to challenge views while not attacking the person who holds those views, to keep the debate positive, to avoid namecalling or other forms of dumping.

Some of the people I disagree with strongly about politics have in fact sent me clients, endorsed my books, and had long, complex off-list explorations with me about our points of agreement and disagreement. I am seen as a friendly, helpful, and yes, opinionated person.

Shel Horowitz, award-winning author of Principled Profit: Marketing That Puts People First

Great discussion on Green Biz between Green business expert Joel Makower and emotional intelligence expert Daniel Goleman, on the roles of informed consumers, “radical transparency,” and social media in eco-friendly consumer buying patterns. Start with Makower’s post, click over to Goleman’s response, and then read the comments on both pages.

This was my comment:

I don’t see you really at odds. Joel says the eco-friendly products have to show a clear advantage–but couldn’t that advantage be something idealistic like lower carbon footprint, especially if it’s combined with, say, a health benefit from avoiding toxic chemicals?

Daniel puts a lot of faith in social media, particularly for the generation coming behind ours. And he’s right. Social proof is in the process of leapfrogging in importance.

I find it interesting that Daniel looks to the Internet, considering he and I both live in the Northampton, MA area, which has very strong offline culture in favor of eco-friendly purchases. Offline cultures, too, can provide social proof.

In the research I’ve done for my books, Principled Profit: Marketing That Puts People First, and my forthcoming eighth book, Guerrilla Marketing Goes Green: Winning Strategies to Improve Your Profits and Your Planet (co-authored with Jay Conrad Levinson), I found that consumers will indeed choose the better choice, the choice more in line with their values, all things being equal. They will even pay more for it. The challenge then becomes to make Green products as good or better than the choices that don’t align with values, and then choosing the better one becomes a no-brainer. Examples abound, from organic food and bodycare to hybrid cars. The danger, I think, is if people find out they’ve been greenwashed (hybrids being an example), the new habits may not stick.

A Neilsen Online study, quoted by Adam Ostrow on Mashable, claims “66.8% of Internet users across the globe accessed “member communities” last year, compared to 65.1% for email.”

In other words, social media has become more popular than e-mail.

I’d find this hard to believe if I didn’t have kids in their teens and 20s. In that demographic, e-mail is all-but-irrelevant, except when they need to talk to parents or teachers. They talk to each other on Facebook and Skype and mobile text messaging–all day long. This is one very wired generation; my wife reports that her university students constantly try to text their friends during class, even at the risk of lowering their grades. To my generation, that’s really rude. To theirs, it’s accepted, almost demanded.

As for those who text while driving, or worse, that idiot who killed himself and others by driving a train while texting, that’s a serious safety hazard for those around you, and should be treated like driving drunk. No way can you drive safely while your eyes are looking down making sure your thumbs are in the right place.

I love social media. I’m always haunting Twitter, though from my own computer and not from a phone. I spend a lot of time on Facebook and some other sites. But call me old-fashioned; I still prefer e-mail for many situations.

And even though I don’t text, I certainly see the power of texting. Especially in situations where talking isn’t practical. But I wonder, will this be the generation that forgets how to talk on the phone, just as we were the generation that forgot how to write letters? I never understood why my daughter and some of her friends prefer to text, despite the awkward interface and much higher cost (our cell plan charges extra for all texts, because we got it for the voice features) than a computer-based solution–or than picking up the phone.