Archive for the 'customer service' tag

Would You Rather Have a Client for Life…Or ALIENATE a Client for Life?

I sent an article around by Seth Godin, talking...
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Lessons From a Customer Service Failure

There’s a popular deli and bakery in my...
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Some Thou Shalts and Thou Shalt Nots for Delta’s Interface Designers

I just had a very unpleasant experience buying a...
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Another Case of Customer Service Stupidity

Rule Number One of my approach to marketing is to...
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An easy way to promote your store/office–with the power of water

OK, so everyone knows by now, bottled water is...
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